Trusted Agent profile

Jennings and Barrett estate agents in Bexley

3.3

★★★★★

110 reviews across 2 offices and 2 platforms

Jennings and Barrett has two offices, all in Bexley. Together they have 110 reviews on two platforms, rated 3.3 out of 5 overall.

Google logo

3.4 / 5

103

Reviews on Google

All 2 offices

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7

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

Jennings and Barrett's two offices, most reviewed first. Each has its own page.

Latest reviews from every Jennings and Barrett office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Rating only, no written review.

William · 16 April 2023 · Jennings and Barrett Bexley (Jennings and Barrett)

Agent replied · 11 June 2024

We are sorry you feel the need to provide a 1 star review .We have searched our communication in relation to the management of your development and can see only one piece of communication , regarding a meeting held by the freehold company. Decisions voted upon here are not within the control of Jennings and Barrett. It is disappointing that leaseholders do not understand the responsibilities of the managing agent and choose not to raise any concerns directly with us, instead posting reviews which are not representative of the service we provide . Please contact the office and we will do our best to resolve the matter.

1/5

Google

If you value your holding deposit seek an alternative letting agent. This is what to expect: Communication that is beyond poor, you will be left in limbo on the progress of your application. You will have to threaten and be prepared to …

Anthony · 16 April 2023 · Jennings and Barrett Bexley (Jennings and Barrett)

Agent replied · 11 June 2024

Dear Anthony, we have a responsibility to your landlord to ensure that their property is looked after and we manage deposit returns in line with your landlords instructions and the legislation in place to protect tenants. Where there may be … More

1/5

Google

Worst agency I had to deal with, the agent Alicia was very unprofessional, unresponsive and unhelpful. I do not recommend it at all! In response to your reply: That's funny because I dealt with her two weeks ago

Carla · 16 April 2023 · Jennings and Barrett Bexley (Jennings and Barrett)

Agent replied · 11 June 2024

Alicia has been with us just one week. It’s never easy starting a new job. However, it is a shame that you and your friend decided to post 1 star reviews when our lettings team went out of the way to assist you with viewings . We are not able to let properties to potential tenants if they cannot pass the appropriate referencing process. We will advise all potential tenants of this. We wish you luck in finding a home, Kind regards Jennings and Barrett

1/5

Google

Never felt so desperate and neglected when dealing with an agency. Avoid. Edit in response to reply: This is the first I'm hearing that we did not meet tenancy requirements as we were never informed of any requirements or told why our application was rejected despite repeated phone calls and emails asking for updates (which were ignored). We were also told our application was sent right away with no issue, but you're now suggesting you either did not send it or advised the landlord not to agree to it? This review is the most contact we've had from you throughout the whole process. Disgusting behaviour.

Annalise · 16 April 2023 · Jennings and Barrett Bexley (Jennings and Barrett)

Agent replied · 11 June 2024

Dear Annalise, We did everything we could to help you with regards taking a tenancy including facilitating a viewing after we had closed viewings. It is difficult for letting agents . There are just not enough properties available. However, if a potential tenant cannot qualify by passing the required referencing process, we have a duty to the landlord to not progress that tenancy. We are disappointed that you make this our fault when we went out of our way to help you .We wish you luck in finding a home. Jennings and Barrett Response to your further comments We provide standard information that explains the process. Referencing is carried out by an independent body. We advised that you did not pass, but that you must contact the referencing agency for any further information .

5/5

Google

Jennings and Barrett are great! Friendly, patient, thorough and quick to find solutions. Highly recommended

K · 25 December 2022 · Jennings and Barrett Bexley (Jennings and Barrett)

Agent replied · 24 December 2024

Thank you Kate for your lovely review

5/5

Google

Jennings and Barrett are great! Friendly, patient, thorough and quick to find solutions. Highly recommended

Kate · 10 November 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 9 November 2024

Thank you Kate for your lovely review

5/5

Google

Very good company. Friendly & easy to deal with. Look after Landlords & tenants with a professional, approachable attitude. Would recommend them.

P · 10 November 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

1/5

Google

Tried to view a property recently. Didn’t respond to my first email so I called them to arrange a viewing for 4:30pm on Jan 8th as someone had cancelled for that time and they took my name, number and email and said it was confirmed. I went to the property, although I didn’t hear anything from anyone to say they were on the way which I found weird because in my experience any professional estate agents has always called or texted beforehand to confirm they’re on the way. 4:30 came and went and I didn’t hear from anyone, no one showed up, I called multiple times and left a voicemail whilst standing in the rain and up till now no one has called me back to apologise. I left my job early that day because I was very interested in the property. Honestly, the most unprofessional estate agent I’ve ever dealt with.

Kenny · 10 November 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 9 November 2024

Hi Kenny, We are sorry that you think we didn't attend to allow you to view the property.Our system automatically sends a reminder e mail when the viewing is put into our diary and I can see that this happened, so please check your junk e mail ( we have no control over e mail settings). David was showing people around from 3.30 pm until 5.15 pm. When nobody arrived at 4.30 he called the number that we had on record , as other potential tenants had got lost trying to find the correct entrance. David was unable to get back to the office on Saturday evening to pick up messages. The property was very popular and we have taken a holding deposit but will readvertise if it becomes available again. We wish you luck in your hunt for a property to rent . Jennings and Barrett

1/5

Google

Tried to view a property recently. Didn’t respond to my first email so I called them to arrange a viewing for 4:30pm on Jan 8th as someone had cancelled for that time and they took my name, number and email and said it was confirmed. I went to the property, although I didn’t hear anything from anyone to say they were on the way which I found weird because in my experience any professional estate agents has always called or texted beforehand to confirm they’re on the way. 4:30 came and went and I didn’t hear from anyone, no one showed up, I called multiple times and left a voicemail whilst standing in the rain and up till now no one has called me back to apologise. I left my job early that day because I was very interested in the property. Honestly, the most unprofessional estate agent I’ve ever dealt with.

Kenn · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 11 October 2026

Hi Kenny, We are sorry that you think we didn't attend to allow you to view the property.Our system automatically sends a reminder e mail when the viewing is put into our diary and I can see that this happened, so please check your junk e mail ( we have no control over e mail settings). David was showing people around from 3.30 pm until 5.15 pm. When nobody arrived at 4.30 he called the number that we had on record , as other potential tenants had got lost trying to find the correct entrance. David was unable to get back to the office on Saturday evening to pick up messages. The property was very popular and we have taken a holding deposit but will readvertise if it becomes available again. We wish you luck in your hunt for a property to rent . Jennings and Barrett

5/5

Google

Jennings and Barrett are great! Friendly, patient, thorough and quick to find solutions. Highly recommended

K · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 11 December 2024

Thank you Kate for your lovely review

5/5

Google

We have used Katie recently for the letting of our property, she gave us excellent advice and service through the whole process.

Neale · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 9 November 2024

Thank you Neale for your 5 star review!

5/5

Google

have worked with Jennings & Barrett for a number of years and both their sales and letting departments provide an excellent service - very efficient and friendly to deal with.

Terry · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

5/5

Google

Katie & Lucy at Jennings are both super helpful and very accommodating. They are very informed of local market knowledge and I would not hesitate to recommend them enough.

The · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 9 November 2024

thank you for the kind review.

5/5

Google

Jennings & Barrett look after a couple of properties for me. I get regular updates on issues that arise and the actions that have been taken. At all times the staff act in a professional and knowledgeable way and nothing seems to be an issue. I would not hesitate to recommend them to manage a property portfolio.

Shaun · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

5/5

Google

We sold our first home through Jennings and Barrett, having asked a few agents to assist we went with Jennings and Barrett for there honest and professional approach. They took the stress out of the sales process by keeping us up to date and informed every step of the way. needless to say when we were selling again we contacted Jennings and Barrett to deal with the sale. Would highly recommend. Thank you to Katie and her Team

Paul · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

5/5

Google

I've been working in property for almost 30 years and I've dealt with numerous agents, most of which are shockingly inapt. I've been a client of Jennings & Barrett for 5 years+ and I've only ever received quality honest service at the right price. The team are efficient and the tradesman when required do what they say they'll do at a realistic fee. Having a good agent managing your portfolio makes a big difference when dealing with numerous tenants in numerous locations. I highly recommend Jennings & Barrett.

Danny · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 9 November 2024

Thank you for your lovely review Danny.

5/5

Google

Katie, Lucy and the team are amazing - excellent service. Nothings ever too much trouble, always reply’s back to any enquires promptly, really friendly and professional, wouldn’t hesitate to recommend Katie, Lucy and the team on to anyone looking to buy or rent!

Darren · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

1/5

Google

If you value your holding deposit seek an alternative letting agent. This is what to expect: Communication that is beyond poor, you will be left in limbo on the progress of your application. You will have to threaten and be prepared to follow up with legal action before you get taken seriously or get a semblance of a response. It would be more prudent to find an ad in a store window than to use this company and that says a lot. Avoid Avoid Avoid!!

Anthony · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 9 November 2024

Dear Anthony, we have a responsibility to your landlord to ensure that their property is looked after and we manage deposit returns in line with your landlords instructions and the legislation in place to protect tenants. Where there may be a dispute about what is appropriate deductions we work to statutory timescales. We do our best to communicate this and are sorry if you feel this was not the case. We wish you all the best in your new home, The Jennings and Barrett team

5/5

Google

This is my first experience with this company. I think that this company helped me a lot to find a suitable home for me. I want to say a huge thank you to the agent Devid, he helped me with all the questions that I had in the shortest possible time, which helped me a lot to move without any misunderstandings. He gave me the impression of an experienced and polite employee. Thank you very much.

Vasya · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 9 November 2024

Thank you for your lovely review Vaysa.

5/5

Google

I have been having problems with a tenant for several years. I went online for some advice and guidance but was not confident enough to act on my findings. Whilst discussing my problems with a tradesman, I was recommended Jennings. Within a few days of me calling them, Katie came out to see me. Since then they have taken over management and deal directly with the tenants issues. Katie and Lucy have always replied to my emails promptly.

Mits · 11 October 2022 · Jennings and Barrett Bexley (4 Sidcup Hill)

Agent replied · 9 November 2024

Dear Mits, Thank you for your lovely review.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Jennings and Barrett

Which Jennings and Barrett office has the most reviews?

Bexley (4 Sidcup Hill) has the most, with 59 reviews rated 3.1 out of 5, followed by Bexley (Jennings and Barrett) with 58.

Where are the Jennings and Barrett offices?

The two Jennings and Barrett offices, by town:

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