Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotI unfortunately dealt with this…
I unfortunately dealt with this horrific company for many years as they managed the block for the flat I owned.
Very quick to charge extortionate service charges whilst half the garden has fences falling and antiquated locked doors, a gardener who can’t trim a hedge in a straight line. I asked for a key to my own garden- for two years! Still no key.
Carol was particularly awful, and worst person there I’ve had the displeasure of dealing with- extremely aggressive towards anyone who dared asked her to do her job and elusive to the point you would never get any response despite emails/calls etc.
AVOID
Kate · 3 August 2026 · Jennings and Barrett Bexley (4 Sidcup Hill)
★★★★★ 5/5
GoogleWhat lovely people .
My car had broken down in the middle of the road and a lovely lady who worked there so very kindly let me keep it in there car park until a recovery company arrived and a gentleman very helpful getting the recovery in and out .
If you are looking for a firm with people who are good genuine people these will be who you want to deal with I can not thank you enough.
Louise · 11 July 2026 · Jennings and Barrett Bexley (4 Sidcup Hill)
Agent replied · 11 October 2026
Thanks so much for your lovely review, Louise! We’re happy to have been able to be of assistance and glad that you have been able to sort your recovery!
All the best,
Jemima
★★★★★ 1/5
TrustpilotAvoid Jennings
Without a doubt, the most unethical management company around.
My elderly parents owned a property managed by Jennings, and for 24 years, they paid their service charge on a standing order. My father became very ill and suffered from dementia. He passed away 3 1/2 years ago, and I had to then manage all paperwork etc and take care of my disabled mother.
One day we received a demand from a law firm, which the Ombudsman is currently investigating, for non payment of the service charge, of which we were billed £300 in costs. I called Jennings to find out why a law firm was involved when they could have simply phoned me as I had had previous phone dialogue with them. They said they would not speak to me, and I had to talk to their lawyers. I went back to the lawyer and asked what happened to the standing order. They stated Jennings had switched accounts and the standing order was not valid. This response added another £500 to the bill. We now owed £800 to the lawyers. I called Jennings and they again told me to speak to their lawyers. I simply wanted to pay and end this hell, but Jennings had other ideas. I asked the law firm to contact Jennings and remove the late payment charge. They said no and upped the bill by another £280. I ended up paying £1280 for something that could have easily been resolved with a single phone call. I immediately put the flat on the market at a reduced price and moved my mother into another property. After 24 years, Jennings traumatised this woman for something that could have easily been resolved.
The flat my mother is in now is occupied predominantly by elderly people, and the management company are wonderful.
If you have elderly parents, then avoid this company. They genuinely do not care about people...only money.
Eddie · 28 June 2026 · Jennings and Barrett Bexley (4 Sidcup Hill)
★★★★★ 1/5
TrustpilotI want to give “No Stars” but that…
I want to give “No Stars” but that doesn’t appear to be an option. They cannot possibly remain in business for much longer? Just a joke. Inexperienced rude staff. Zero accountability. The Annual Accounts they produced for our Estate are laughable. They don’t know how much they have spent or on what. DEPLORABLE.
Depressed · 15 May 2026 · Jennings and Barrett Bexley (4 Sidcup Hill)
★★★★★ 5/5
GoogleFeel compelled to leave an excellent review for Gillian of Jennings and Barrett letting. She ensured our home was repaired and made safe in record time. Kind caring and professional lady. Thank you Gillian!
Penny · 17 February 2026 · Jennings and Barrett Bexley (4 Sidcup Hill)
Agent replied · 17 April 2026
Hi Penny, thanks very much for your lovely review of Gillian, we appreciate you taking the time to share your feedback and are glad to hear that you have had a prompt repair! We will pass this into Gillian.
Take care,
Jennings & Barrett
★★★★★ 5/5
GoogleFeel compelled to leave an excellent review for Gillian of Jennings and Barrett letting. She ensured our home was repaired and made safe in record time. Kind caring and professional lady. Thank you Gillian!
Penny · 16 February 2026 · Jennings and Barrett Bexley (Jennings and Barrett)
Agent replied · 16 April 2026
Hi Penny, thanks very much for your lovely review of Gillian, we appreciate you taking the time to share your feedback and are glad to hear that you have had a prompt repair! We will pass this into Gillian.
Take care,
Jennings & Barrett
★★★★★ 5/5
GoogleExcellent service and response time
Laurence · 17 January 2026 · Jennings and Barrett Bexley (4 Sidcup Hill)
Agent replied · 17 April 2026
Thank you both for your kind feedback! We try to be as responsive as possible, it's a gentle balance between being able to keep fees lower vs. delivering the service levels people would prefer, plus the complexity levels of a lot of what we have to deal with.
I'm very glad we have been able to provide you with an excellent service! Feedback like yours is really beneficial to a small business like ours, so your time to complete this is really appreciated.
- Jemima, Jennings & Barrett
★★★★★ 1/5
GoogleHave you noticed 8 out of their 9 last reviews are one star?
Most businesses, when they notice a huge drop in their average score, will analyse why and fix the root cause.
If you google them on companies house almost all the directors have the same surname, strongly indicating that they’re not there on merit but through nepotism. Just speculating, but that’s what logic would suggest to most, meaning the average level of their directors is lower than the general average simply because they’re not there on merit, which will always cause long term issues.
Some of us managed to progress our careers without benefiting from nepotism.
Given they don’t read emails, and refuse phone calls, my only means of reporting an issue is via a Google review.
The balcony behind my flat has clearly moved. It now all sinks to one side and there are cracks everywhere.
Reported this multiple times over the last couple of years and they ignore it
As a consequence of their complete lack of action (apart from a couple of dodgy surveyors who say one thing to me then the complete opposite in their report. Highly suspicious), my flat is slowly being destroyed by its constant movement, and all the flooring is uneven. This is the very definition of subsidence.
I cannot believe that they refuse to see this issue. It’s completely unethical and ruining my property.
And when you explain that it now also impacts the flooring of the communal shared hall, which proves it’s not isolated to my flat (therefore I’m not liable), and the same for the shared balcony, they cannot read my email and constantly misunderstand it (see how I’ve written it here? Very easy to understand, isn’t it?), and due to this constant misunderstanding of my email, caused by a lack of reading comprehension on their part, I had to keep explaining it again because the agent simply didn’t understand. Then, given they forced me to keep explaining, they had the nerve to tell me I email too often and could only email once a day.
It is absolutely unbelievable. I’ve never been through anything like this in my life. It completely destroys your mental health and all they do is play victim when you call out their incompetence and abhorrent behaviour.
Will you finally do something about this? Are you going to constantly misunderstand my plain English then blame me when I have to explain again?
My god. These guys. If I could leave them 1000 one star reviews I would. It would be well deserved
Edited to reply to their reply; if you put the same effort into running your business, and put the same effort into answering emails, that you do when you get defensive over a negative review, then you wouldn’t have so many negative reviews, but you lack the intellect to see the irony and the self fulfilling prophecy you’ve become 🤷🏼
Tbh I haven’t even read your reply as I already know what it will say. No depth to you guys. It’s all so predictable
Chris · 17 January 2026 · Jennings and Barrett Bexley (4 Sidcup Hill)
Agent replied · 9 November 2024
Dear Chris,
we are a small , family owned business, so the Directors are family and have invested their own money is the business. Bad reviews are disappointing. Yours particularly because we have , on the instruction of the residents management committee (RMC) who make the decisions, arranged a suitably qualified surveyor to investigate the issue you have reported. We have spent considerable time explaining to you their findings, you are in contact with the surveyors who are monitoring the situation. It is not in our interests , the RMC interests or the surveyors to ignore any issues. We have suggested that you seek your own advice. If there is a conflict with the advice the surveyor is providing the RMC then they will consider what action needs to be taken and of course pay the cost of that report. The RMC cannot spend more leaseholders money if there is no issue.
We know this is frustrating for you. Please do take the appropriate legal advice. Small businesses can be damaged by google reviews that are inaccurate, like this one.
★★★★★ 5/5
GoogleExcellent service and response time
Laurence · 7 January 2026 · Jennings and Barrett Bexley (Jennings and Barrett)
Agent replied · 16 April 2026
Thank you both for your kind feedback! We try to be as responsive as possible, it's a gentle balance between being able to keep fees lower vs. delivering the service levels people would prefer, plus the complexity levels of a lot of what we have to deal with.
I'm very glad we have been able to provide you with an excellent service! Feedback like yours is really beneficial to a small business like ours, so your time to complete this is really appreciated.
- Jemima, Jennings & Barrett
★★★★★ 1/5
GoogleHave you noticed 8 out of their 9 last reviews are one star?
Most businesses, when they notice a huge drop in their average score, will analyse why and fix the root cause.
If you google them on companies house almost all the directors have the same surname, strongly indicating that they’re not there on merit but through nepotism. Just speculating, but that’s what logic would suggest to most, meaning the average level of their directors is lower than the general average simply because they’re not there on merit, which will always cause long term issues.
Some of us managed to progress our careers without benefiting from nepotism.
Given they don’t read emails, and refuse phone calls, my only means of reporting an issue is via a Google review.
The balcony behind my flat has clearly moved. It now all sinks to one side and there are cracks everywhere.
Reported this multiple times over the last couple of years and they ignore it
As a consequence of their complete lack of action (apart from a couple of dodgy surveyors who say one thing to me then the complete opposite in their report. Highly suspicious), my flat is slowly being destroyed by its constant movement, and all the flooring is uneven. This is the very definition of subsidence.
I cannot believe that they refuse to see this issue. It’s completely unethical and ruining my property.
And when you explain that it now also impacts the flooring of the communal shared hall, which proves it’s not isolated to my flat (therefore I’m not liable), and the same for the shared balcony, they cannot read my email and constantly misunderstand it (see how I’ve written it here? Very easy to understand, isn’t it?), and due to this constant misunderstanding of my email, caused by a lack of reading comprehension on their part, I had to keep explaining it again because the agent simply didn’t understand. Then, given they forced me to keep explaining, they had the nerve to tell me I email too often and could only email once a day.
It is absolutely unbelievable. I’ve never been through anything like this in my life. It completely destroys your mental health and all they do is play victim when you call out their incompetence and abhorrent behaviour.
Will you finally do something about this? Are you going to constantly misunderstand my plain English then blame me when I have to explain again?
My god. These guys. If I could leave them 1000 one star reviews I would. It would be well deserved
Edited to reply to their reply; if you put the same effort into running your business, and put the same effort into answering emails, that you do when you get defensive over a negative review, then you wouldn’t have so many negative reviews, but you lack the intellect to see the irony and the self fulfilling prophecy you’ve become 🤷🏼
Tbh I haven’t even read your reply as I already know what it will say. No depth to you guys. It’s all so predictable
Chris · 7 January 2026 · Jennings and Barrett Bexley (Jennings and Barrett)
Agent replied · 23 October 2024
Dear Chris,
we are a small , family owned business, so the Directors are family and have invested their own money is the business. Bad reviews are disappointing. Yours particularly because we have , on the instruction of the residents management committee (RMC) who make the decisions, arranged a suitably qualified surveyor to investigate the issue you have reported. We have spent considerable time explaining to you their findings, you are in contact with the surveyors who are monitoring the situation. It is not in our interests , the RMC interests or the surveyors to ignore any issues. We have suggested that you seek your own advice. If there is a conflict with the advice the surveyor is providing the RMC then they will consider what action needs to be taken and of course pay the cost of that report. The RMC cannot spend more leaseholders money if there is no issue.
We know this is frustrating for you. Please do take the appropriate legal advice. Small businesses can be damaged by google reviews that are inaccurate, like this one.
★★★★★ 1/5
TrustpilotJennings and Barret: Worst Block Management Ever
Jennings and Barret manange the block my flats are in. They have failed to have a leak repaired since January. They do not return calls, they do not reply to emails and they do not act promptly to urgent situations. Do not appoint them your block management, and do not buy or rent a flat in a block that is managed by them.
My tenant reported a leak on the 7th of January. Water was coming through the ceiling and on to her bed. At first Jennings and Barret claimed they were taking action, but as the weeks then months rolled by, the leak continued. I am now having to incur legal expense to get them to do as they should.
Johann · 4 November 2025 · Jennings and Barrett Bexley (4 Sidcup Hill)
★★★★★ 1/5
TrustpilotAbsolutely terrible estate agent performance
Absolutely terrible performance, poor photographs which they then blame on the occupants instead of taking responsibility, and as a result, no viewings. If you need to sell your property, find a trustworthy agent. This company deserves to be sanctioned
Arbee · 31 October 2025 · Jennings and Barrett Bexley (4 Sidcup Hill)
★★★★★ 1/5
TrustpilotDon't try to sell or buy through Jennings & Barrett!
I put my flat on sale through this Agent. In 3 weeks they had zero viewings. All that happened was to reduce the price by 10k on their recommendation.
They blame the quality of the interior photos for the lack of viewings due to there being sitting tenants. That is just unprofessional. They keep getting my name and the address wrong.
Another agent has proposed visits. Jennings & Barrett refuse to allow a dual agency. I am cancelling but refusing to pay for their shoddy photos.
Best avoid this agency !
C · 31 October 2025 · Jennings and Barrett Bexley (4 Sidcup Hill)
★★★★★ 1/5
GoogleThis management company is very irresponsible and uncaring of the people and property that they are supposed to manage.
We pay enormous management fees and yet our common areas are suffering from damp walls, damaged fire doors, shabby floors, poor lighting and if there is light, the cheapest of fixtures.
The exits and fire doors are unlabeled.
Delivery people are always getting lost because the building names are inadequate.
I honestly don’t know why they are hired to manage our complex.
They are uncaring and disrespectful to the residents and the people who work on the property.
Are they incompetent or deliberately blind to the needs of the residents and buildings?
Nina · 17 October 2025 · Jennings and Barrett Bexley (4 Sidcup Hill)
Agent replied · 17 April 2026
Hi Nina, thanks for your comment. Contrary to the details you have provided in your comment, your development pays below the average service charge in London, benefitting from our expertise and extensive network of high performing, good value contractors.
Please note that we only manage in line with the instructions that we are provided by our client, a board that are elected by all of the leaseholders.
As a listed development with communal facilities, the finances are managed sensibly, and construction/maintenance works are complex. This was explained to residents in March's General Meeting, and we request that you refer to those minutes if you were unable to make the meeting yourself. In addition, A Director from your development has recently written to you via email, we also request that you refer to this email who support the communication we’ve had with you.
We take health and safety seriously as a business, with our Property Managers having an app for the completion of on-site inspections and tracking compliance.
Your Development has a detailed maintenance plan and an active, capable board who take their role seriously, and your new Property Manager, having been with our company for almost 10 years, is capably experienced and knowledgable, recently being scored a 5/5 by clients within her portfolio for levels of trust, as did your previous Property Manager.
As a business we were also scored extremely highly in comparison to experiences of previous managing agents for value, responsiveness, service delivery and trust. These scores have been published and can be seen here:
https://jbltd.co.uk/hubfs/Feedback%20reports%202025/Large%20Estates%20-%20Directors%20Feedback%202025.pdf
We understand that you have a number of frustrations relating to your individual unit that are outside of our control, and regret that we are not able to help you solve these issues. We've advised you multiple times to seek independent advice and to share this with us once you've completed it. We have also referred you to LEASE for additional support as a Leaseholder.
We look forward to you sharing this advice.
Kind regards
Jemima
Marketing & Communications Manager, Jennings & Barrett
★★★★★ 1/5
GoogleIf I could give 0 stars, I absolutely would.
This company has ignored countless emails and calls regarding problems with my tenancy since the start of my tenancy 2 years ago.
Unless you're filling the companies pocket with money, you will get the smallest; if any amount of common courtesy or professionalism.
Lenny · 17 October 2025 · Jennings and Barrett Bexley (4 Sidcup Hill)
Agent replied · 17 April 2026
Hi Lenny, I have attempted to phone you in relation to your comment, as we have not been able to locate any emails received from the email address attached to your tenancy in our systems. Please can you send all emails to property@jenningsandbarrett.co.uk so we can investigate why you haven't received emails? This is the only address that tenants should be using to report property issues to.
I will note that it looks as though our team have been able to successfully make contact with you in regards to arrears that have accumulated on your property, and can see that they've provided you with empathic, appropriate advice in regards to resolving these. They are urgently awaiting an update from you on this matter.
★★★★★ 1/5
GoogleIf I could give 0 stars, I absolutely would.
This company has ignored countless emails and calls regarding problems with my tenancy since the start of my tenancy 2 years ago.
Unless you're filling the companies pocket with money, you will get the smallest; if any amount of common courtesy or professionalism.
Lenny · 14 October 2025 · Jennings and Barrett Bexley (Jennings and Barrett)
Agent replied · 12 November 2025
Hi Lenny, I have attempted to phone you in relation to your comment, as we have not been able to locate any emails received from the email address attached to your tenancy in our systems. Please can you send all emails to property@jenningsandbarrett.co.uk so we can investigate why you haven't received emails? This is the only address that tenants should be using to report property issues to.
I will note that it looks as though our team have been able to successfully make contact with you in regards to arrears that have accumulated on your property, and can see that they've provided you with empathic, appropriate advice in regards to resolving these. They are urgently awaiting an update from you on this matter.
★★★★★ 1/5
GoogleThis management company is very irresponsible and uncaring of the people and property that they are supposed to manage.
We pay enormous management fees and yet our common areas are suffering from damp walls, damaged fire doors, shabby floors, poor lighting and if there is light, the cheapest of fixtures.
The exits and fire doors are unlabeled.
Delivery people are always getting lost because the building names are inadequate.
I honestly don’t know why they are hired to manage our complex.
They are uncaring and disrespectful to the residents and the people who work on the property.
Are they incompetent or deliberately blind to the needs of the residents and buildings?
Nina · 14 October 2025 · Jennings and Barrett Bexley (Jennings and Barrett)
Agent replied · 12 November 2025
Hi Nina, thanks for your comment. Contrary to the details you have provided in your comment, your development pays below the average service charge in London, benefitting from our expertise and extensive network of high performing, good value contractors.
Please note that we only manage in line with the instructions that we are provided by our client, a board that are elected by all of the leaseholders.
As a listed development with communal facilities, the finances are managed sensibly, and construction/maintenance works are complex. This was explained to residents in March's General Meeting, and we request that you refer to those minutes if you were unable to make the meeting yourself. In addition, A Director from your development has recently written to you via email, we also request that you refer to this email who support the communication we’ve had with you.
We take health and safety seriously as a business, with our Property Managers having an app for the completion of on-site inspections and tracking compliance.
Your Development has a detailed maintenance plan and an active, capable board who take their role seriously, and your new Property Manager, having been with our company for almost 10 years, is capably experienced and knowledgable, recently being scored a 5/5 by clients within her portfolio for levels of trust, as did your previous Property Manager.
As a business we were also scored extremely highly in comparison to experiences of previous managing agents for value, responsiveness, service delivery and trust. These scores have been published and can be seen here:
https://jbltd.co.uk/hubfs/Feedback%20reports%202025/Large%20Estates%20-%20Directors%20Feedback%202025.pdf
We understand that you have a number of frustrations relating to your individual unit that are outside of our control, and regret that we are not able to help you solve these issues. We've advised you multiple times to seek independent advice and to share this with us once you've completed it. We have also referred you to LEASE for additional support as a Leaseholder.
We look forward to you sharing this advice.
Kind regards
Jemima
Marketing & Communications Manager, Jennings & Barrett
★★★★★ 1/5
TrustpilotAwful management!
Awful management. Not contactable after weeks of trying. Poor communication regarding service charge, quick to get solicitors in. Will leave you with a CCJ and paying 4 times the service charge via court.
On a general level - Rising service charges and almost doubled parking fees over 12 months. Directors of building, sent a long list of questions related to fees, no transparent answers. Unavailable to communicate. No replies to emails going back 3 months
SP · 26 September 2025 · Jennings and Barrett Bexley (4 Sidcup Hill)
★★★★★ 1/5
GoogleAppalling absolutely ridiculous. We had them for two years on our development and thank God we’ve my Development has Switched To a new management company. Everything You emailed them or made a complain They would acknowledge say it was being dealt with and nothing happened. Their communication was appalling the follow-up J&b are an absolute joke and then we’ve just had fire doors inspected and repaired. Whoever they got in the biggest bunch of Cowboys. There must be on the same level People avoid this property management company. They are an absolute joke. They’re about as Good as a chocolate teapot they’re an absolute joke. AVOID !!
Jamie · 2 March 2025 · Jennings and Barrett Bexley (4 Sidcup Hill)
★★★★★ 1/5
GoogleThey will do the bare minimum and spend all of your service charges to make their lives easier.
So if your building for example doesn't need an esw1 form they will pay for one (with your money) rather than challenge. If you need proactive drain maintenance they may take two years, tell a few white lies and still not manage to get the job done. I'm quite sure one of our three property managers never visited the site. I will not begin to share the evidence of kickbacks with contractors, poor quality control and defensiveness about their approach.
My favourite example is the planning of the replacement of a fob system where they sent the fobs to building A, but replaced the fob entry system on building B. Basic communication with contractors missing.
Proceed with caution.
Samantha · 28 February 2025 · Jennings and Barrett Bexley (Jennings and Barrett)
★★★★★ 1/5
GoogleAppalling absolutely ridiculous. We had them for two years on our development and thank God we’ve my Development has Switched To a new management company. Everything You emailed them or made a complain They would acknowledge say it was being dealt with and nothing happened. Their communication was appalling the follow-up J&b are an absolute joke and then we’ve just had fire doors inspected and repaired. Whoever they got in the biggest bunch of Cowboys. There must be on the same level People avoid this property management company. They are an absolute joke. They’re about as Good as a chocolate teapot they’re an absolute joke. AVOID !!
Jamie · 25 February 2025 · Jennings and Barrett Bexley (Jennings and Barrett)
★★★★★ 1/5
GoogleThey will do the bare minimum and spend all of your service charges to make their lives easier.
So if your building for example doesn't need an esw1 form they will pay for one (with your money) rather than challenge. If you need proactive drain maintenance they may take two years, tell a few white lies and still not manage to get the job done. I'm quite sure one of our three property managers never visited the site. I will not begin to share the evidence of kickbacks with contractors, poor quality control and defensiveness about their approach.
My favourite example is the planning of the replacement of a fob system where they sent the fobs to building A, but replaced the fob entry system on building B. Basic communication with contractors missing.
Proceed with caution.
Samantha · 22 February 2025 · Jennings and Barrett Bexley (4 Sidcup Hill)
★★★★★ 5/5
GoogleI’ve had a fantastic experience with Jennings and Barrett. Their professionalism and dedication to the job has really stood out to me. Their team has always been approachable, responsive and willing to go the extra mile to ensure everything runs smoothly.
They’ve done an excellent job bringing our block up to speed with current fire, health, and safety regulations, demonstrating their commitment to compliance and the well-being of residents. Their proactive approach and clear communication have made the entire process seamless and I would happily recommend them.
Dave · 13 February 2025 · Jennings and Barrett Bexley (Jennings and Barrett)
Agent replied · 12 November 2025
Thanks very much Dave! We take great pleasure in restoring developments and helping make homes safe and comfortable again.
★★★★★ 5/5
GoogleI’ve had a fantastic experience with Jennings and Barrett. Their professionalism and dedication to the job has really stood out to me. Their team has always been approachable, responsive and willing to go the extra mile to ensure everything runs smoothly.
They’ve done an excellent job bringing our block up to speed with current fire, health, and safety regulations, demonstrating their commitment to compliance and the well-being of residents. Their proactive approach and clear communication have made the entire process seamless and I would happily recommend them.
Dave · 9 February 2025 · Jennings and Barrett Bexley (4 Sidcup Hill)
Agent replied · 17 April 2026
Thanks very much Dave! We take great pleasure in restoring developments and helping make homes safe and comfortable again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
