5/5
GoogleVery helpful and professional throughout the process. They were our purchasers agent and were courteous and informative to us throughout.
Trusted Agent profile · Surrey
Verified
Jackson-Stops and Staff reviews in Teddington and Dorking
★★★★★
1,163 reviews across 2 offices and 2 platforms
Jackson-Stops and Staff has two offices, in Teddington and Dorking (Surrey). Together they have 1,163 reviews on two platforms, rated 4.9 out of 5 overall.
1,158
Reviews on Google
All 2 offices
5
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
Recently JSS sold my house near Reigate: quite a difficult house to sell as it was quite quirky in character - a one-off! The added difficulty was the general ...Read all 2 from sellers
Landlords1 review
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
Tenants1 review
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Our offices
Jackson-Stops and Staff's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jackson-Stops and Staff office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleContinuing updates in the marketing, good negotiating skills, persistence and strong diligence in seeing through both our sale and purchase - highly recommended. Many thanks to all the team. Malcolm & Linda
5/5
GoogleAn excellent service throughout. There were problems on throughout the chain and I am sure Jacksons diligence & professionalism through the whole process was essential to keeping the whole thing together. I would not hesitate in recommending them or using them again.
5/5
GoogleJackson Stops understood the brief for our unusual home and focused on sending people to view who fitted the profile that the house would appeal to. We sold it within months in a difficult market. Our dealing with all of the staff were extremely friendly but very professional throughout.
5/5
View AgentsA unique property sold by a Professional Agency
Jackson-Stops and Staff are a professionally run team in Dorking. My experience of them has been a total pleasure. They are without exception focussed and hard working. They have helped me sell my unique smallish 3 bed cottage in a large garden with fabulous views for a price that reflects the benefits. They worked tirelessly to find my buyer, convert the offer to Exchange of Contracts and on to Completion, helping to overcome delays "down the chain" by exerting subtle pressure as necessary. I recommend them to everybody.
5/5
View AgentsSecond to none!
Recently JSS sold my house near Reigate: quite a difficult house to sell as it was quite quirky in character - a one-off! The added difficulty was the general downward trend in house prices over the past eighteen months and I was in the tricky position of not being able to accept offers. However, JSS were able to provide a steady flow of viewings and their persistence and determination to find me a buyer eventually paid off. Really caring and friendly staff, who seemed genuinely concerned that I should secure a buyer at a good price. Excellent customer care, before, during and even after completion. I couldn't recommend them more highly!
5/5
View AgentsProfessional, loyal and approachable team
This estate agency in Dorking is the best! Under the leadership of Darrell Hughes, the manager, the staff are all exceptional in their professional and positive attitude. I have bought and sold with them in the last 3 months and the team were a delight to deal with. I highly recommend this estate agency.
5/5
GoogleVery professional service and pleased with the outcome.
Agent replied · 16 November 2023
Hi Graham, we're delighted we were able to find you a property and wish you happiness in your new home. Best wishes, Elouisa
5/5
GoogleThank you to Ellie at the Teddington branch, for helping me find my new home. Both friendly and professional service.
Agent replied · 16 November 2023
Dear Gina, Thank you so much for your lovely comments. I hope you are very happy in your new home. Best wishes, Ellie, Jackson-Stops & Staff, Teddington
5/5
GoogleAn excellent service from Mark Birch and team in lettings over the past 6 years. I would recommend without reservation.
Agent replied · 16 November 2023
Dear Crawford, we’re always happy to help - how times flies, I can’t believe it’s been six years. Best wishes, Mark, Jackson-Stops & Staff, Teddington
5/5
GoogleWe found it a very friendly and helpful estate agents. Elouisa helped us find our flat and we love it! Recommended.
Agent replied · 16 November 2023
Hi Andrew, I'm so pleased you’re happy in your new home and do hope the wedding went well. Always happy to help. Many thanks, Ellie
5/5
GoogleAs a landlord I've been with Jackson Stops for about 9 years and have been very pleased with the service they provide.They are both extremely friendly and efficient.When I had a recent problem in the flat I let out which needed resolving immediately they were there and I was so pleased and relieved that I had a team like JS managing my flat and very impressed at the way they all dealt so professionally with the problem.Thanks to Mark and all the team at JS.
Agent replied · 16 November 2023
No trouble at all Christine, pop in and see us soon. Kind regards, Mark Birch
5/5
GoogleJust a quick note to say thankyou for sensible service and for looking after my concerns as an inexperienced tenant. Ellie was a godsend. I am happily moved in! Thanks
Agent replied · 16 November 2023
Dear Mark, thank you very much for your kind words and we’re delighted we could help. Welcome to Teddington, we’re sure you’ll love being here. Best wishes, Ellie, Jackson-Stops & Staff, Teddington
5/5
GoogleFound Ellie extremely helpful and kept in contact with me throughout my search. Very impressed with her customer service and personal approach. Would highly recommend her to anyone looking to let in Teddington
Agent replied · 16 November 2023
Hi Rocco, thank you for your lovely comments and I wish you the very best of luck with your new role away from Teddington and hope you find a perfect new home soon. Best wishes, Ellie
5/5
GoogleMark and his team recently let my flat in Hampton Wick before it had even gone to market and before the decoration had finished at the asking price. Couldn't be happier with the Tenant. Thank you and well done!
Agent replied · 16 November 2023
We were very happy to be able to help Georgina - it was the right property and the right tenant at the right time! Best wishes, Mark
5/5
GoogleMassive thanks to Jackson Stops in Teddington. Probably the fastest letting on record in London! Great job by Mark and the team and particularly well led by Ellie. Top level service all round. Thanks again
Agent replied · 16 November 2023
Hi Pete, it’s always a pleasure to help and we’re pleased you came back home! Really glad you have been so happy with our service and we look forward to helping you again in the future. Best wishes, Mark, Ellie and the Teddington Team
5/5
GoogleFrom our initial contact, down to the nitty gritty details, Jackson-Stops & Staff, specifically Elouisa Jones-Gray, have been an absolute delight to deal with. Completely defying the stigma of obnoxious and unhelpful agents, Elouisa went out of her way to put our worries to rest, to answer any and all questions we had, and to maintain an air of professionalism and compassion throughout. Never having to wait for more than an hour for a response over email was entirely new to us, and we were so pleased. We couldn't be happier with our experience, and in the future will endeavour to work with them for any future property searches we may undertake.
Agent replied · 16 November 2023
Thank you Elaine for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
5/5
GoogleJSS were really helpful to my wife and I when we made our move recently (April 2016). We dealt with Ellie throughout and she was thoroughly efficient and always available when we needed guidance. Would highly recommend using JSS to anyone looking for a professional and dedicated Letting/Sales agent. Thanks again Ellie.
Agent replied · 16 November 2023
Hi Barry, Thank you for your kind words, we always strive to give the best service possible and I’m really pleased we were able to assist you finding the perfect property. We hope you enjoy living at your new home. Thanks Ellie
5/5
GoogleJSS were incredibly helpful in our search for a new home, and not only this, but they were always transparent with information and Ellie in particular was very helpful in the period between agreeing and moving with any questions we've had. We've dealt with some rotten agencies in the past but JSS are not one of them, they have been very good and have been very good with helping any issues since we moved in.
Agent replied · 16 November 2023
Dear Nick Thank you very much for your kind words, it was a pleasure to help you and we are delighted that you’ve settled well in your new property. I look forward to speaking with you again soon. Best wishes, Ellie, Jackson-Stops & Staff, Teddington
5/5
GoogleJSS has provided excellent services to us over the last six years. They have done a great job in finding the right tenants for our property and in their subsequent management. I would strongly recommend JSS letting department to any landlord who is looking for a professional and friendly letting/management service marco
Agent replied · 16 November 2023
Hi Marco, thank you for your very kind words, it has been a pleasure dealing with you over the years and we look forward to helping you for many more to come. Thanks again, Mark
5/5
GoogleJSS, and Eloise most notably, found me what I was looking for, which was not simple as I needed a garden for a dog. Very helpful in negotiating with the landlord. The flat is very high quality and I've had no difficulties during my lease (long may it last). I would not hesitate to use JSS again if needed and would highly recommend them.
Agent replied · 16 November 2023
Hi Bill, We are so pleased we were able to help you find your new home and that your dog is happy! Thanks, Ellie Jones-Gray
5/5
GoogleWe were really pleased with the service we got from all at Jackson-Stops, in particular Ellie who was not only helpful with the actual transaction (we were looking for a house to rent while ours was being renovated) but also entertained our children giving us time to look around the property properly. We would recommend Ellie and Jackson-Stops.
Agent replied · 16 November 2023
Hi Kate, it was a pleasure to help you find a suitable property. I still have the stick your daughter gave me on my desk! Many thanks, Ellie, Jackson-Stops & Staff, Teddington
5/5
GoogleWe are very pleased with the level of service provided by JSS Teddington team. Our main contact Ellie Jones-Gray has been very helpful and very professional throughout all stages. Given our circumstances we highly appreciate how smoothly it went and the speed it's been dealt with. We can't wait to move in our new flat in January.
Agent replied · 16 November 2023
Thank you Brad for taking time to provide valued feedback to us about the services we provide, which is greatly appreciated. We work hard to deliver excellent service to our clients and we are always looking for ways to improve upon how we do things.
5/5
GoogleI've used JSS in Teddington for some 4 years now and very happy with the service provided to date. I would not hesitate in recommending JSS to anyone who is thinking of renting out a property. All of my tenants to date have been fantastic with JSS making the whole process very easy. A big thank you to Mark and the team!
Agent replied · 16 November 2023
Thank you for your kind words Lorraine, it’s always a pleasure to help. Kind regards, Mark Birch
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jackson-Stops and Staff
Which Jackson-Stops and Staff office has the most reviews?
Teddington has the most, with 874 reviews rated 4.9 out of 5, followed by Dorking with 289.
Where are the Jackson-Stops and Staff offices?
The two Jackson-Stops and Staff offices, by town:
- Dorking: 279 High Street, Dorking, Surrey, RH4 1RL
- Teddington: 36 High Street, Teddington, Surrey, TW11 8EW
Has Jackson-Stops and Staff won any awards?
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
