Trusted Agent profile · Surrey
Verified
★★★★★
1,163 reviews across 2 offices and 2 platforms
Jackson-Stops and Staff has two offices, in Teddington and Dorking (Surrey). Together they have 1,163 reviews on two platforms, rated 4.9 out of 5 overall.
1,158
Reviews on Google
All 2 offices
5
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Recently JSS sold my house near Reigate: quite a difficult house to sell as it was quite quirky in character - a one-off! The added difficulty was the general ...Read all 2 from sellers
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Jackson-Stops and Staff's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe team were very professional and helpful and were able to turn things around really quickly. Was really impressed with their customer service.
Hello Thalia, it was a pleasure helping you to find your new home, I wish you every happiness there. Best wishes, Ellie
5/5
GoogleCalm, friendly service. Robert and his staff helped to make buying a property a stress-free and pleasant experience.
Helene, thank you very much for your review and I trust that you’re settling into your new home smoothly. Regards, Robert, Jackson-Stops, Teddington
5/5
GoogleA helpful and professional team. We were very pleased we chose Jackson-Stops to manage the rental of our property.
Dear Caroline, thank you so much for your review - meeting you and Alan was a delight. I’m sure your tenants will love every moment of being at your wonderful home. We hope you enjoy your move to the countryside! Kind regards, Tom and the Jackson-Stops & Staff Teddington Team.
5/5
GoogleFantastic service by Robert at Jackson-Stops & Staff. Very professional and always contactable. Robert went above and beyond to ensure the purchase went through very quickly and really helped to speed up the whole process. Highly recommended.
Thank you very much for your kind review Randika. I wish you happiness in your new home. Regards, Robert, Jackson-Stops, Teddington
5/5
GoogleJackson-Stops & Staff are a very professional and friendly bunch - Mark in the rental department and Robert in the Sales department showed competence and compassion at all times - I would highly recommend this business if you are looking for a personable and dedicated service.
Thank you, Gaynor, for your review and I look forward to helping you again in the future. Regards, Robert
5/5
GoogleSimply superb service thanks to Ellie Jones-Grey. From beginning to end she could not have been more professional and helpful. She helped ensure that the process was as smooth as possible, and frankly, next time I am looking for somewhere, I know which Agent I shall be going to. The JSS operation in Teddington is first-rate.
Hello John, it was a pleasure helping you find your new home, I look forward to helping you in the future. Best wishes, Ellie and the team at Teddington
5/5
GoogleA big thank you to Tom Ridgeway at J-S Teddington for helping me find a great rental property. Nothing was too much trouble and Tom was always available to answer any questions I had (and still have). I will no doubt use this branch again. Thank you!
Thank you, Naomi, for your kind review. It was great meeting you and Hénry your French Bulldog. The offer of dog sitting is still very much available! We hope you have an amazing time in the flat and wish you the best. Kind regards, Tom and the Jackson Stops Teddington Team.
5/5
GoogleFinally an estate agent that actually really understands the market they are operating in and listens to their client!! Brilliant service from the lettings team at JSS - efficient, responsive, polite, knowledgeable, speedy, accommodating and personable. Seriously, don't bother going to any other agent in the area.
Chiara, it was an absolute pleasure to meet you and your family. We are sure your tenants will love the flat! Kind regards, Tom and the Team at Jackson-Stops & Staff, Teddington
5/5
GoogleI must compliment Tom Ridgeway at the Teddington office for his tenacity and professionalism when finding a tenant from my property. He made the process quick and painless as well as finding a terrific tenant. Much appreciated Tom, thank you. Linda
Linda, many thanks for your kind words. It was a pleasure to meet you and to be of help. We are sure that your tenants will enjoy your fabulous home. Kind regards, Tom and the team at Jackson-Stops & Staff, Teddington
5/5
GoogleJust to say many thanks to Ellie Jones-Gray for all your hard work going above and beyond and very smooth and easy renting process. It has been a pleasure to have you as our agent and would not hesitate in recommending you to others. Your level of customer service is exceptional -We have felt both looked after :) We also liked the fact that we always spoke to you in person and so were able to have an immediate answer to any questions. Thank you again Sebastian and Paulina
Hi Seb, thank you so much for your kind words. It was a pleasure helping you find your home and I look forward to assisting you again in the future. I wish you every happiness in your new home. Best wishes, Ellie
5/5
GoogleFantastic service by Robert at Jackson-Stops & Staff. From the moment of the first phone call to the completion of the sale Robert went above and beyond to ensure the purchase was a success and went through quickly. His professionalism and knowledge for all our various questions was very impressive. This will probably be our last house move and out of our 5 moves this was by far the most enjoyable experience.
Thank you very much for your review, which is much appreciated Leisa. I am sure you will have a fantastic experience living on the River. Regards, Robert
5/5
GoogleWe have been working with Tom Ridgeway and Mark Birch at Jackson-Stops for over 6 years. They have always been hugely professional and their customer service is second to none. The current team are hugely knowledgeable in all things property and they seem to have a real passion in what they do. I genuinely could not recommend them highly enough.
Tom, Thank you for your kind words always happy to help just part of an excellent team
5/5
GoogleProfessional service. We had experiences with other agencies which worked very impersonal, customers pushed through a conveyor-belt. However the treatment at Jackson-Stops was much more personal, reasonable and highly professional. Very glad to have worked with them.
Dear Laszlo, thank you so much for your review. It was a pleasure to meet you and your family and we wish you all the best in the future. Best wishes, The JSS Teddington Team.
5/5
GoogleGreat service from Ellie in the Teddington office of Jackson-Stops & Staff. She worked hard to help find a great rental property for me and my family in Teddington. Ellie was very helpful, easy to get in touch with, and always willing to answer my questions throughout the process. Just moved in and couldn't be happier. Thanks Ellie!
Thank you, Phillip. I’m really pleased we have been able to help you with your search. We’re always happy to help when needed and I hope you enjoy your new home. Best wishes, Ellie
5/5
GoogleI have been renting a property in Teddington and have been dealing with JSS over 3 years. The staff is extremely professional, helpful and pleasant. On numerous occasions Mark Birch personally helped me to sort out issues which even were not his responsibility , so this small note is a big thank you to Mark and his team making renting so stressless. All the best, Tamara
5/5
GoogleI recently rented a property through Tom at Jackson-Stops & Staff and I would like to thank him for all his hard work and efforts. Tom and the rest of the team were there every step of the way to guide us through the process and keep us up to date. I found Tom and the team very efficient and a pleasure to deal with. We will do business together again.
Thank you very much, Ashleigh. We hope you and Alex enjoy your time at the property. It was wonderful to meet you both. Kind regards, Tom and the team at Jackson-Stops & Staff, Teddington
5/5
GoogleEllie was fantastic, reliable and very prompt in helping me in my property search. She went above and beyond her call of duty and I will certainly be recommending Jackson Stops to anyone looking to move in the future. So impressed with the fantastic friendly service they have provided and speed in which they found my perfect new home. 👍 …
Dear Amy, thank you very much for your kind words. I wish you every future happiness in your new home, it was a pleasure to be of service. With best wishes, Ellie
5/5
GoogleWe rented a house through Jackson-Stops & Staff in Teddington and they were a breath of fresh air after the agents we had for our last two houses. Very professional and showed integrity throughout the process. If we ever have to move in the area again, then I would definitely not hesitate to use them again.
Dear Kate, it was a pleasure helping you find your new home in Teddington. I look forward to helping you again the future. Best wishes, Ellie, Jackson-Stops, Teddington
5/5
GoogleJackson-Stops are without doubt, the best estate agents in the area and I state this based on our own house sale experience recently and also previously in the late 1990s with my father's property. Our house was under offer within 2 weeks of the board going up (JS got the price absolutely at the sweet spot) and the entire process was managed seamlessly. The regular checks by Nicki P with both parties solicitors, often with little nudges to remind of timelines, took a huge weight off our shoulders as she ensured that everyone stayed on track. All the staff were involved at some stage and the JS teamwork, good humour and professionalism meant that there was practically no stress for my family. A huge THANK YOU to all at JS Team Dorking!
5/5
GoogleWe can't thank Jackson-Stops enough for what could have been a difficult and sad time for us -- the selling of our mother's house which had been part of our family life since 1968 - into as easy and straightforward a sale as possible in the …
5/5
GoogleReally impressed with J -S &S in Dorking .Great team ,I first met Alan King who really seemed to understand the property and made me feel he loved it as well as me! Then we mainly dealt with Chris Fairclough who was wonderful with the …
5/5
GoogleChris and team at Dorking worked tirelessly to make a very traumatic sale go through for us. The buyer of our house put ridiculous obstacles in the way and stupid amounts of stress on the move but the staff supported and worked over and …
5/5
GoogleWould 100% recommend Jackson Stops in Dorking to any of our friends. They valued our house in Betchworth accurately and it sold within a week which then sadly fell through but then again within ten days. All of the staff we came into …
5/5
GoogleDarrell Hughes and the entire Dorking team are fantastic. Always positive, happy, hard working and professional. Every stage was easy. We worked with them for the sale of our house, and purchase of the new house. The photographs and …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Teddington has the most, with 874 reviews rated 4.9 out of 5, followed by Dorking with 289.
The two Jackson-Stops and Staff offices, by town:
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
