Trusted Agent profile
★★★★★
129 reviews across 3 offices and 2 platforms
Ideal Homes - Torpoint has three offices, in Torpoint (two offices) and Bow. Together they have 129 reviews on two platforms, rated 4.4 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Ideal Homes - Torpoint's three offices, most reviewed first. Each has its own page.
Showing 98 reviews on Google only. Show every review
5/5
GoogleI've been with them for two years and have never had any problems. Yusuf always tries to be helpful when I need .
Thank you for your kind comments Speranza. You've been an amazing tenant and it's been a pleasure accommodating you and working with you. Wish you and your house friends all the best for the future. Yusuf
5/5
GoogleThank you so much to Tean and a massive thank you especially goes to Claire in Sales Progression. Claire was amazingly supportive and so informative throughout the Conveyancing process. A service which is, in my opinion, second to none. Thank you Ideal Homes.
5/5
GoogleThank you so much to Tean and a massive thank you especially goes to Claire in Sales Progression. Claire was amazingly supportive and so informative throughout the Conveyancing process. A service which is, in my opinion, second to none. Thank you Ideal Homes.
2/5
GoogleLooking at the previous five star reviews my experience with Ideal Homes, Torpoint, appears to be a temporary aberration rather than the norm, but I feel so frustrated by the way I was hoodwinked and sidelined, I feel compelled to be candid about my encounter with them. After agreeing to a "chain free, cash sale" back in March, I waited three months only to be told that someone had pulled out of the "chain". I discovered there were actually four in the chain but the agency kept this to itself because it sought to benefit from all four transactions. It was handling every sale in the chain! I would never have opted for this buyer when there were better options on the table. OK, they found another buyer at the bottom of the chain but I was advised to drop my sale price by £25K in order to secure the purchase. Seven months later and somewhat poorer and furious with their reluctance to freely communicate with me, the sale is now complete. This sale was manipulated solely for the agency's pecuniary advantage.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service
5/5
GoogleGreat estate agents that work hard to support you all throughout the process of selling your home, from the beginning to the end.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service
5/5
GoogleGreat estate agents that work hard to support you all throughout the process of selling your home, from the beginning to the end.
5/5
GoogleWe contacted the Ideal Homes office to discuss putting our house on the market and the service from this point on was amazing. From the first visit by Craig to take pictures and discuss description, to the professional and high number of …
1/5
GoogleRating only, no written review.
1/5
GooglePathetic estate agent. We worked with Yusuf who first of all ignored all calls regarding the tenancy agreement and associated matters with our chosen flat. We were then due to move into the flat and were then told 5 days before our move-in date it was not possible to move in. We were left homeless and had to get expensive temporary accommodation. I would highly recommend avoiding them.
Dear Sharmillan, Thank you for your review and comments. Firstly, i can understand your frustration, this didn't work out both me or you expected it to. I didn't ignore anyone's calls, we were constantly in touch with your friend Stacey and asked her to relay the details of our conversations back to you. I can only apologise that you weren't able to move in as the current tenant (at that time) decided not to move out and wanted to continue with her tenancy and the landlord had agreed therefore there wasn't much i could do i'm afraid. Your deposit was refunded immediately and i was calling all the agents in the area myself to see if i could help you with finding another place to move into but didn't have much luck. I hope you have now managed to find a new home and have settled in? Best wishes, Yusuf
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleWe contacted the Ideal Homes office to discuss putting our house on the market and the service from this point on was amazing. From the first visit by Craig to take pictures and discuss description, to the professional and high number of viewings delivered by Claire and Tean it was an amazing service. Once sold the speed at which Stu got the paperwork out and Claire then continued the service chasing the solicitors to get the paperwork done. Thank you to the whole team for making the whole process so easy. We can't recommend you enough and it's great that even though you are so busy the personal touch for your customers is still so high on your priority list.
5/5
GoogleGreat to deal with. The team there are always on hand to give clear professional advise and guidence which makes selling or buying a home that much easier. Thanks from the Doidge family.
5/5
GoogleGreat to deal with. The team there are always on hand to give clear professional advise and guidence which makes selling or buying a home that much easier. Thanks from the Doidge family.
1/5
GoogleImpossible to get in contact with. Main phone is dead, email unattended, agents don’t answer their mobiles, website is in development stages and absolutely no social media to speak of. I spent nearly 2 months trying to secure a flat through them, during which time no agent was even bothered to attend a viewing, I showed up and only builders were there. Then after weeks of offering to take the flat I finally got a call back saying they’d send a holding deposit form over that day. Of course they didn’t. I spent the next 10 days calling every number I had, only twice was it picked up. Both times I was told I’d get a call back later that day which I didn’t. Nearly 2 months after offering to take the flat I get a text that the place has already been let. Unprofessional to say the VERY least.
5/5
GoogleVery helpful staff
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Torpoint (Torpoint) has the most, with 76 reviews rated 4.6 out of 5, followed by Torpoint (Torpoint) with 45.
The three Ideal Homes - Torpoint offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
