Ideal Homes Torpoint reviews

★★★★★ 1/5

Google

Booked a viewing for an apartment. Received a call on the morning of the viewing confirming the viewing was still going ahead. Travelled over an hour down the property, arrived 5 minutes early. Waited there for 15 minutes and there was no one there from ideal homes. Received no call or email to advise of the person running late. Tried to contact ideal homes multiple times via email and phone, yet still no response. Waited at the McDonald’s around the corner for a further 30 minutes. Never received such poor service from a company ever. To not have the courtesy of calling a customer or failing to answer calls is one issue, but to fail to turn up to a viewing is disgraceful. Our experience with ideal homes was far from ideal. Would advise you to avoid using this company at all costs.

Salman · 12 July 2026

★★★★★ 5/5

Google

I received an excellent service from Ideal Homes. Tean was amazing and it was reassuring to be dealing with a local estate agent that really knows the area. They had buyers lined up ready to view our property in no time. The presentation and photography was fantastic. I highly recommend Ideal Homes.

Elizabeth · 19 May 2025

★★★★★ 5/5

Google

Claire and the team have been super helpful throughout our process in renting our first home! Could not recommend them enough! Super easy and quick process. Thank you :)

Chloe · 24 April 2025

★★★★★ 5/5

Google

I had never envisaged writing a positive review about an estate agent but the level of service and professionalism I experienced with Ideal has caused me to re-think my jaundiced view. Most importantly their local knowledge ensured that we had excellent advice on marketing strategy and consequently sold the property very quickly at a good price. By comparison to other local estate agents the costs were significantly lower but this did not have a detrimental effect on service. Calls were answered immediately or returned promptly and someone was always available for accompanied viewings - often at very short notice. How many other estate agents offer 7 day, 8am-8pm availability The very helpful team were always on hand to offer advice, even on issues not specific to the sale of my property. They kept the pressure up on the chain and solicitors without prompting from me. I was close to using an on-line agency but very pleased I didn't. If estate agency on the high street is to survive this is how it will need to be delivered, cost effective, helpful, friendly and efficient

Barry · 18 June 2016

★★★★★ 1/5

Google

First encounter dealing with Ideal Homes Estate Agents in Torpoint. I’ve found that first interaction incredibly unprofessional. I made an offer on a property and was informed it might be a while before they contact me as the vender is difficult to liaise with. The next time I logged on to view the properties I’m interested in I see the house is sold STC. No contact was made to me with regard to accepting, declining or increasing my offer. Hopefully I won’t have to deal with this company in the future.

Steve · 30 April 2024

★★★★★ 5/5

Google

Generally estate agents are those people, along with used car dealers and politicians, that we love to hate, but all the team at Ideal Homes really are an exception to the rule. Over the last 12 months, they have smoothed out the process of buying a property in Cornwall, and in spite of various setbacks, they have helped to achieve a good result, which would have been impossible without their involvement. All estate agents promise to call you when a suitable property comes up....of course they never do....apart from Tean, Katie and Claire at Ideal Homes! They do call you, they do what they promise, they don't mess you about, and nothing is too much trouble. They deserve to do well...whether you are buying or selling ....use them with confidence. Many thanks and Best Wishes. Neville Wadsworth

Neville · 26 March 2024

★★★★★ 5/5

Google

Thank you so much to Tean and a massive thank you especially goes to Claire in Sales Progression. Claire was amazingly supportive and so informative throughout the Conveyancing process. A service which is, in my opinion, second to none. Thank you Ideal Homes.

Sharon · 27 March 2023

★★★★★ 5/5

Google

The staff at Ideal Homes are very professional and friendly, keeping you well informed on the selling and buying process! They marketed our house well and sold it very quickly, and provided us with suitable options of property when we were looking for our new home. Thank you Stuart, Craig and Tean.

Katie · 12 October 2016

★★★★★ 2/5

Google

Looking at the previous five star reviews my experience with Ideal Homes, Torpoint, appears to be a temporary aberration rather than the norm, but I feel so frustrated by the way I was hoodwinked and sidelined, I feel compelled to be candid about my encounter with them. After agreeing to a "chain free, cash sale" back in March, I waited three months only to be told that someone had pulled out of the "chain". I discovered there were actually four in the chain but the agency kept this to itself because it sought to benefit from all four transactions. It was handling every sale in the chain! I would never have opted for this buyer when there were better options on the table. OK, they found another buyer at the bottom of the chain but I was advised to drop my sale price by £25K in order to secure the purchase. Seven months later and somewhat poorer and furious with their reluctance to freely communicate with me, the sale is now complete. This sale was manipulated solely for the agency's pecuniary advantage.

John · 12 October 2022

★★★★★ 5/5

Google

We contacted the Ideal Homes office to discuss putting our house on the market and the service from this point on was amazing. From the first visit by Craig to take pictures and discuss description, to the professional and high number of viewings delivered by Claire and Tean it was an amazing service. Once sold the speed at which Stu got the paperwork out and Claire then continued the service chasing the solicitors to get the paperwork done. Thank you to the whole team for making the whole process so easy. We can't recommend you enough and it's great that even though you are so busy the personal touch for your customers is still so high on your priority list.

Justin · 12 October 2021

★★★★★ 5/5

Google

I've been renting with ideal homes for the past year, they are by far the best estate agents iv ever dealt with a real friendly bunch. A special thanks to Jade and Claire

Simon · 12 October 2018

★★★★★ 5/5

Google

I feel that Ideal Homes deserve this 5* review. We have used them a few times since they began and can honestly say you can expect a fair and realistic approach to buying and selling in the area. Where as other agents seem to tell you what you want to hear, Craig, Stuart and Tean seem to always speak honestly and are ready to give good advice. We wouldn't hesitate to use them again and Ideal Homes will be the agent we use when selling in the area. Thanks guys!

Danielle · 12 October 2016

★★★★★ 5/5

Google

I have never felt the need to right a review before but on this occasion I felt I needed too to voice how happy I was with all the service I received. We had 5 star service and treatment all the way through the sale of our house, with constant communication through out the whole process, Buying and selling houses can be a very stressful time but the whole team at Ideal Homes took that stress and hassle away, I have already recommend these guys to two of my family members both looking to sell, both very high end expensive properties which were already on the market for a lengthy time with other agents having no success, Stuart sold both these in no time, I really couldn't recommend the whole team enough. Would 100% use them again in the future and 5 stars inst enough Thanks again

Dean · 12 October 2016

★★★★★ 5/5

Google

I had a brilliant experience selling my house with Ideal Homes. They were knowledgeable, diligent and attentive. Couldn't have wished for a better service! I highly recommend using them.

Lewis · 27 October 2024

★★★★★ 1/5

Google

A total shambles of a company. Dont bother! Made an appointment to view, they then called a few hours later and told us there was no way they could make this time or anytime over the weekend! My wife took a day off work to view at the end of the week. We then noticed the day before that the property had a Sold stc flash on Rightmove. Called them was promised a call back, which we didn't get so were forced to keep calling them. Finally found it had been sold 2 days AFTER we were supposed to view on the first occasion! I have never missed a sale before because the agent was incapably of managing their time. They are completely disinterested in talk to us now. Avoid, there are other agents out there, although Ideal Homes don't seem to realize this. There are far better Estate agencies in the town. They profess their 'experience' but the company is new and sure has alot to learn!

Dan · 19 June 2014

★★★★★ 5/5

Google

I have used the services of Ideal Homes for the purchase, letting and sale of a property. I have no problem in recommending their services on the basis of their local knowledge, professionalism and customer care.

Lorraine · 26 March 2024

★★★★★ 3/5

Google

Customer service not very good,dont reply to there emails

Kim · 26 March 2024

★★★★★ 5/5

Google

Highly recommended estate agent who offers all services including sales, lettings and independent mortgage advice. I have dealt with many of the estate agents in the town of Torpoint and no other agent will offer you their level of personal service 7 days a week.

Lisa · 12 October 2016

★★★★★ 5/5

Google

Great to deal with. The team there are always on hand to give clear professional advise and guidence which makes selling or buying a home that much easier. Thanks from the Doidge family.

Paul · 16 April 2021

★★★★★ 5/5

Google

I've used Ideal home for purchasing a property, they are extremely friendly and approachable. Their knowledge of the market and area is fantastic, I would highly recommend the team for sales and purchasing

Joslyn · 12 October 2020

★★★★★ 5/5

Google

The service given by the professional team at Ideal Homes is second to none. They are helpful, friendly and very knowledgable of the South East Cornish market. I will recommend them without hesitation, keep up the great work.

TheTurtle900 · 12 October 2016

★★★★★ 5/5

Google

Great estate agents that work hard to support you all throughout the process of selling your home, from the beginning to the end.

Mark · 16 April 2022

★★★★★ 5/5

Google

Bought a house through this agent, can't fault them at all. Always came back to us quickly when we had queries and helped us throughout the process.

Mark · 18 June 2019

★★★★★ 5/5

Google

Would recommend ideal homes to anyone wanting to buy and sell their house. I bought and sold through them. They were very helpful and gave some very good advise throughout.

Paul · 12 October 2016