5/5
GoogleGreat experience, Harry made the whole process much easier and took the stress out of it all!
Trusted Agent profile
Verified
HYBR estate agents in London
★★★★★
403 reviews across 2 offices and 2 platforms
HYBR has two offices, all in London. Together they have 403 reviews on two platforms, rated 4.5 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
HYBR's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 301 reviews on Google only. Show every review
Google5/5
GoogleWas cautious about using an external site to find student housing but after having a lovely chat with Harry I feel a lot better about where I’m going to be living for my final year
Agent replied · 15 October 2024
Thank you Zach for your kind words! We are so glad you had a positive experience at Hybr. Please let us know how else we can help you have a great rental experience, we're always here.
5/5
GoogleHarry was so helpful and communicative when I was desperately looking for a flat. He made the whole process so easy!! Thank you.
1/5
GoogleWorst letting agency I have ever dealt with! Not even located in your area (in my case Bristol) they are all based in London and are no help. Will not be using again and will be advising other Landlords against these agents.
Agent replied · 15 October 2024
Hi Alice, We’re sorry to hear that you had a negative experience with Hybr, and we would like to address your concerns as soon as possible. Unfortunately, we were unable to find your details in our system, which makes it difficult for us to investigate the issue. We would greatly appreciate it if you could contact us directly at hello@hybr.co.uk / 0203 966 4594 to discuss the matter in more detail. At Hybr, we take all feedback seriously and strive to provide the best possible customer experience. We appreciate your time and hope to hear from you soon.
5/5
GoogleHybr has an amazing team that genuinely cares about both students and landlords and tries to make sure the rental journey is as smooth as possible. Can’t recommend them enough!
5/5
GoogleRating only, no written review.
5/5
GoogleDefinitely recommends brockenhurst and all there stuff lovely and polite And. Thanks to molly. She always been there for us 💯 …
5/5
Googlefantastic service once again from Paula, when ever we have had any issues Paula has sorted them out straight away
5/5
GoogleAbsolutely brilliant! Has kept us informed on everything the whole time, the process was fast and everyone has been lovely. Especially Molly!
5/5
GoogleFantastic professional and friendly team who have been extremely helpful with the sale of my property achieving the asking price in under two weeks of the property going live.
5/5
GoogleA nice lettings business. In particular Paula has been very helpful in spending time with additional visit and helping organise work to be done
5/5
GoogleBig thank you to Amy and Kerri for helping buy our first home. Amy showed me round on the initial viewing of the property and was friendly, professional and knowledgeable about the property and the surrounding area
3/5
GoogleI am new to the rental market. I needed to find a place really fast. Initially, they were fast and responsive. It was a bit frustrating that the process of renting wasn't fully explained to me and I found out by trial and error that added some stress to an already very stressful situation. Overall I'm satisfied with the service I received. Despite some overlooked requests to the team, long turnaround to urgent queries, some confusion when I went to collect they keys and unclear messaging - they got the job done.
1/5
GoogleAvoid this estate agent at all costs. This has been one of the worst experiences we have ever had with any supposed “professional” company. The lack of integrity and transparency from the agents is truly unbelievable. We asked to end the contract based on a catalogue of errors and failures by Brockenhurst, they said that they would only release us from the contract if we dropped our formal complaint and sent to them in writing that we would not leave any negative reviews. Both of which are fully within our rights to do, but shows they only care about their own image and not the impact and poor service they have on their customers.
5/5
GoogleThese people are simply amazing. Each individual contributes to a very organised and efficient team. Hannah in rentals (has really been tested), she has shown nothing but strength, patience and professionalism. Clare- has put us in an absolute amazing position with selling our house, she is simply fab. I will always recommend these guys, not just their renting and buying knowledge and expertise. But the friendly and professional manor each of them have is second to none. So a huge huge thank you "again" from me guys xx
5/5
GoogleI had a viewing today with Molly, rental team, at a local property and I must say she is amazing at her job. She really helped to sell the property to me and had the answer to any questions that I had. She was very professional and approachable and has helped to make the rental process a lot easier. She is a massive asset to the team at Brockenhurst.
4/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Hi Henry, we're so sorry you had a negative experience in one of the properties we took over managing. We pride ourselves on being the best marketplace matching students to properties, but we're new at managing. Thank you for your feedback. We have looked into your feedback and we have now only deducted £26.85 from each of your deposits to cover the carpet clean (due to stains) and a broken bannister. It was difficult for us to get staff into the property that fit your schedules and due to staff shielding during Covid. However, we promise to do better and we will make sure no other tenant has this experience. Thank you again for your feedback and for helping us be better. We wish you all the best going forward.
5/5
GoogleExcellent customer service - couldn't be happier with the student accommodation they found me!
Agent replied · 19 June 2024
Thank you Mae! We're so glad you had a positive experience with us.
5/5
GoogleGiuseppina has been absolutely fantastic in finding a suitable tenant service. She was very efficient throughout the process. Thank you Hybr and Giuseppina.
Agent replied · 19 June 2024
Hi Ash, thank you for your kind words! Giuseppina is amazing :) It means the world to the whole team to hear you had a great experience with us.
5/5
GoogleHybr team is indeed very helpful in finding the right accommodation. Special Thanks to Giuseppina for the extended efforts to follow up with the property owner and carrying out the process smoothly. Thank you so much
1/5
GoogleThis agency is unprofessional!! J exchanged a few emails with them and they promjsed me that the landlord will get back to me. After a few days I ringed them again and they told me rudely that I’m not the only student looking for accommodation and that they are busy. I don’t think it’s that difficult to set up an automatic reply saying that the property has become unavailable.
Agent replied · 19 June 2024
Hi Klara, our founder and CEO will reach out to you to better understand what went wrong. We're so sorry to hear you had a negative experience with us. We have an automated email sent out to all students when a property is no longer available but we're very sorry that the landlord didn't get back to you in time. We would love to help you rent another property, we have lots of other great rooms and landlords that would love to rent to you. Please email us back at hello@hybr.co.uk. We're always here to help :)
5/5
GoogleHybr has been very helpful. I have rented using several other student property companies in Bristol, each as incompetent as the next. This company actually wants to help, would recommend!
1/5
GoogleThis agency is unprofessional!! J exchanged a few emails with them and they promjsed me that the landlord will get back to me. After a few days I ringed them again and they told me rudely that I’m not the only student looking for accommodation and that they are busy. I don’t think it’s that difficult to set up an automatic reply saying that the property has become unavailable.
Agent replied · 15 October 2024
Hi Klara, our founder and CEO will reach out to you to better understand what went wrong. We're so sorry to hear you had a negative experience with us. We have an automated email sent out to all students when a property is no longer available but we're very sorry that the landlord didn't get back to you in time. We would love to help you rent another property, we have lots of other great rooms and landlords that would love to rent to you. Please email us back at hello@hybr.co.uk. We're always here to help :)
4/5
GoogleRating only, no written review.
Agent replied · 15 October 2024
Hi Henry, we're so sorry you had a negative experience in one of the properties we took over managing. We pride ourselves on being the best marketplace matching students to properties, but we're new at managing. Thank you for your feedback. We have looked into your feedback and we have now only deducted £26.85 from each of your deposits to cover the carpet clean (due to stains) and a broken bannister. It was difficult for us to get staff into the property that fit your schedules and due to staff shielding during Covid. However, we promise to do better and we will make sure no other tenant has this experience. Thank you again for your feedback and for helping us be better. We wish you all the best going forward.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about HYBR
Which HYBR office has the most reviews?
London has the most, with 219 reviews rated 4.4 out of 5, followed by London (101 Blenheim Crescent) with 186.
Where are the HYBR offices?
The two HYBR offices, by town:
- London: London, WC1V 6LJ
- London (101 Blenheim Crescent): 101 Blenheim Crescent, London, W11 2EQ
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
