5/5
GoogleExcellent service. Would def recommend.
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HYBR estate agents in London
★★★★★
403 reviews across 2 offices and 2 platforms
HYBR has two offices, all in London. Together they have 403 reviews on two platforms, rated 4.5 out of 5 overall.
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Our offices
HYBR's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 301 reviews on Google only. Show every review
Google5/5
GoogleHannah and the team at Brockenhurst are professional and helpful.
4/5
GoogleFriendly staff who helped me out with the planning of buying a house in Tidworth/Amesbury
5/5
GoogleAlways a pleasure to deal with Paula and the rest of the team at Brockenhurst 😊 …
5/5
Googleexcellent customer service always happy to go "the extra mile " ! thank you Paula for all your help.
5/5
GoogleMoving house is very stressful and a long process but thanks to the very helpful staff at brockenhurst lettings Andover branch it was very quick and professional . thanks for the help guys
5/5
GoogleWas shown around a flat yesterday by Emma Smith and she was amazing! Great tour and all questions asked were answered. Thank you Emma!
Agent replied · 31 August 2026
Hi Chloe, thank you for leaving such a lonely review for Emma. I’ve passed your comments on to Emma and her colleagues. Regards, David
5/5
GoogleVery impressed with Paula who attends our property inspections, she is always friendly, professional and i willing to help wherever she can.
5/5
GoogleVery professional, We managed to get a rental property very quickly. Brockenhurst were very responsive and knowledgeable.
5/5
GoogleExcellent service throughout, always timely with responses and always willing to help and offer advice. Jo Leigh was brilliant through the whole process. Would definately recommend.
5/5
GoogleHannah was an attentive, helpful agent and has greatly helped me with a couple of moves. I can't recommend Brockenhurst highly enough.
5/5
GoogleEvery 6 months I have my inspection done by Paula Holywell who always makes me feel familiar in a way that is very welcome when you are letting someone roam around your house, a lovely lady who also gets the job done completely efficiently too Emma Smith has been a fantastic help to us when it comes to getting fixtures done at the property, she has responded through our emails quickly and with all the information I need whilst making sure any maintenance issues are being sorted as soon as possible.
5/5
GoogleI have recently rented a property with Brockenhurst, and Hannah and the team were professional and friendly throughout. A smooth, simple process, I couldn't be happier with how it was handled.
5/5
GoogleVery happy with the service we received from everyone involved in us buying our property. Kept in the loop the entire time and very helpful and professional. Many thanks once again.
1/5
GoogleHanded over my private contact details to the person who purchsed my property and told them to phone me with any issues. Have these guys even heard of GDPR and data protection? Who the heck wants to be constantly phoned by the owner of their previous property with issues, ridiculous.
5/5
GoogleBrockenhurst are fantastic people: efficient, very personable, and fast moving when the situation requires it. I feel completely secure in their very capable hands and highly recommend them.
5/5
GoogleHannah & her team are extremely professional, they will always try their hardest to achieve the right outcome for both Landlords and Tenants. I would not hesitate to recommend them.
5/5
GoogleThis is my 11th year as a landlord with Brockenhurst. I am very pleased with the service particulary with the current lettings team. We are going through a tenancy change next month and so far this seems to have been a very seamless, professional process.
5/5
GoogleI can't fault the experience i've had with Brockenhurst as a lettings agent, particularly the service provided by Paula who is always super responsive, helpful and reassuringly listens to any problem/issues that arise and deals with it promptly. I actually look forward to the 6 months inspection so we can have a little catch up 🙂 thank you
5/5
GooglePaula has visited twice for annual inspections. She is always on time, super sweet and very friendly. She makes sure there isn't any issues with the property. overall 5 stars and very professional
5/5
GoogleMy representative Paula from the Andover branch is a real “trooper.” I have always found her to be very warm and understanding. It is a compliment to your organisation to have a rep who listens. I have never found Paula the kind of person to fob you off. She follows up in a reasonable amount of time with any issues that have been discussed during her inspections. All in all you have a wonderful employee who is a credit to your company.
1/5
GoogleWe chose Brokenhurst to sell our home after a really impressive sales pitch from Clare. Our concerns as first time sellers were made clear to Clare on her visit and we told her communication was the main reason for our decision to use their company. Our house sold within a week and our case was passed onto Jo, our move manager. We heard from her twice once when our house sold and then the day before exchange, and only then because our buyer informed her of the completion date. We feel really let down, the reason we chose Brokenhurst, communication, was the worst part of their service.
5/5
GoogleRented my home through Brockenhurst Lettings and Hannah (yes I giggled at that too!) has been professional, helpful and friendly throughout. I know I am welcome to go back to them with any enquiries I may have and had a smooth experience viewing, dealing with the paperwork (seemlessly and electronically) and picking up the keys.
5/5
GoogleBrockenhurst has been extremely helpful and attentive with setting our minds at ease at the end of our tenancy and answering all manner of questions to help us through the journey. James Griffiths from the Ludgershall branch we have to say is cracking at his job and should be given some sort of award for putting up with us and the bombardment of emails we have sent him over the last few months. He has been very patient and given us the right information we needed to make the situation we were in very smooth and not as stressful as it could have been.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about HYBR
Which HYBR office has the most reviews?
London has the most, with 219 reviews rated 4.4 out of 5, followed by London (101 Blenheim Crescent) with 186.
Where are the HYBR offices?
The two HYBR offices, by town:
- London: London, WC1V 6LJ
- London (101 Blenheim Crescent): 101 Blenheim Crescent, London, W11 2EQ
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