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★★★★★
2,973 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,973 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,432
Reviews on Trustpilot
All 3 offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
Showing 540 reviews on Google only. Show every review
5/5
GoogleOutstanding service, friendly and knowledgeable. From my initial enquiry to view a property, Sam was very helpful and this continued with Simon being knowledgeable and again helpful when showing us the house. Nothing is too much trouble for any of the team in Hartlepool. Alex,Charlotte,Simon and Sam are fantastic
5/5
GoogleI've had a good working relationship for over 10 years with Castledene at Bishop Aukland, the manager there Jodi Glendenning is friendly and always helpful.
5/5
GoogleGreat company to work with. I have used Castledene on its investment department for purchasing few investment properties. Unfortunently after a long time the purchase could not be completed. The reason I am giving 5 stars is because the way they have supported us throughout the process and even when the things did not work as planned their reaction has been very positive and fair. Joshua is a great guy and I will use this company in the future.
5/5
GoogleI Tasked Louise and Alex in selling my house that i had not been able to sell for 5 years after using Online Agents, and Most of the Local Agents in Hartlepool. They listned to me from the Outset with the reasons why my house was not Selling (Long Standing, Historic Construciton Problems) and put a plan in to place not to waste my time anymore but also the prospective buyers time, we were all on the same page. which really helped from day 1. Within a matter of weeks, i had quite a few really good viewings, then finally we got the correct buyer, who was fully informed by Alex and Louise with all the Hoops that you would have to Jump through in order to buy a house With Unity 2 Contruction and what it would entail. This did not scare my buyer like the previsous attempts over the years they helped every step of the way. Everything has went sooo smooth and very Very quickly that myself and my buyer have been very impressed by the whole process from start to finish. Thank You Castledene for Doing what all the other agents throught was impossible by simply just listening and taking on the challenge, if i could put 10 stars i would Its been an absolute Pleasure .
5/5
GoogleLouise Wray at Castledene Estate agents is the loveliest agent you can ever deal with! She is very helpful, fast and efficient in dealing with enquiries, - professional, and cares about making sure that all goes smoothly with the property purchase, keeping you informed all the way through the sale process. Great communication, Louise called me back when she said she would, just a pleasure to deal with when discussing what I needed to talk though regarding the property that I'm buying. Thank you Louise ! :-D
5/5
GoogleWe are extremely pleased with the overall service that Castledene has provided so far. Charlotte has been fantastic and does everything she says she will do. Highly recommend this Estate Agent.
2/5
GoogleAt first they were very helpful. I viewed a property in Wynyard and liked it. Told them I wanted to apply and the girl took details and said the application dept would contact me. I had been warned that they were slow by the tenant who showed me round. Went on holiday and emailed them again. 10 days after saying I wanted it they told me somebody else had filed an application on the 19th. I had said I wanted to proceed a full five days before then. Very disappointing and inefficient I found. Unfortunately par for the course in this current market. RESPONSE to Response from Owner: I telephoned and spoke to a helpful employee. I did check all my emails and even loaded up my laptop, as I am on holiday. No email was received in any of my inboxes. My spam folder is empty. On the 16th I received many emails but none from yourselves or a signup company. I should accept some responsibility as I did not chase this up. Lesson for future interactions with estate agents. Thank you.
5/5
GoogleAwww, thanks Christine for sharing your charm and warm manner. It was a beautiful call celebrating the area, beach and these wee cottages. STARK difference to everyone I have spoke this morning and recent weeks. Ill be baking for you and bringing Bailey doggo in to say hello if succesful and we get to move back to the North East. You are a testomony to your employer and the area. Fingers crossed for us. Thanks so so much again. Wonderful service. Luvs, Andy & Bailey XXX
5/5
GoogleAwww, thanks Christine for sharing your charm and warm manner. It was a beautiful call celebrating the area, beach and these wee cottages. STARK difference to everyone I have spoke this morning and recent weeks. Ill be baking for you and …
5/5
GoogleWent to view a house the other day with Castledene and the lady who showed me round (I think her name was Christine) was very helpful and talked me through the whole process. I couldn't recommend them highly enough.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from Sam Carr - personal and professional.
4/5
GoogleGreat service today from Christine, very friendly and helpful with enquiries. Thank you.
5/5
GoogleChristine showed me around a property the other day and was very helpful and informative. Thanks for your help Christine, very much appreciated x
5/5
GoogleGood customer service, always happy to help with any questions you have. Always feel welcome
5/5
GoogleGreat service and communication from Nicola, to negotiate a fair sale price on the property. Would highly recommend!
5/5
GoogleNicola Haines assisted me with the sale of a property. Without her guidance and experience I would not have managed to deal with this. She kept me informed on a regular basis until the property had been sold. Thank you Nicola.
5/5
GoogleJust been to see a property on 10th Street. Christine the lady who took me around the house was well presented and answered all my questions. She gave me information about the pay fare scheme and also gave me details on the local area and what to expect. Highly professional and friendly and a positive experience. Thank you Christine
5/5
GoogleNicola at the seaham office has been invaluable to me in helping to rent out my property. Her expert knowledge in all the checks and licensing has been excellent and really made the whole experience a lot easier. Much appreciated! Very professional !
5/5
GoogleFantastic customer service from Nicola. Clearly very experienced estate agent and was very professional and understanding of our reason for selling. She kept us up to day throughout the process and we had a very quick sale and completion. Thank you
5/5
GoogleSam was extremely helpful and professional in assisting me with my enquiry. His customer service skills are exemplary, his telephone manner and property tour great! I was very grateful for Sams knowledge of the property and area surrounding . Will use this company to manage our portfolio. Cannot recommend enough.
5/5
GoogleNicola was absolutely amazing! We were listed with another agency who were woeful and I am over the moon we changed to Castledene. The service was worlds apart! From the video advert to the photographs which showed our home in the best possible way the approach taken was spot on. What I was most impressed with was the communication we always received feedback following viewings and Nicola secured a sale, negotiating the price to a figure we were happy with. Thank you Nicola and all of the team at the Seaham branch !
5/5
GoogleSuch a great experience and I was treated with such kindness. 10/10
5/5
GoogleLovely lady who showed us around. Very informative and helpful
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Send Holbrook & Co a message.
Seaham has the most, with 2,605 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
