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★★★★★
2,974 reviews across 3 offices and 3 platforms
Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,974 reviews on three platforms, rated 4.8 out of 5 overall.
540
Reviews on Google
All 3 offices
1
Reviews on Facebook
All 3 offices
2,433
Reviews on Trustpilot
All 3 offices
Holbrook & Co's three offices, most reviewed first. Each has its own page.
Showing 540 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Hi Racheal we have no knowledge of you or any of your contact details. Can you give us some feedback as to why you gave us a 1 star - Always looking how we can improve, OR you could ring the office on 0191 581 5709
5/5
GoogleGood customer service always phone back if you leave a voicemail
5/5
GoogleExcellent service received from Julia during the purchase of a property
Thanks Jay, ill let Julia know
5/5
GoogleDelighted with the customer service and kindness. Very organised and professional.
5/5
GoogleJulia Mahoney very knowledgeable, helpful and friendly. Would definitely recommend the company and her.
5/5
GoogleGreat service and professionalism from Julia...not had better . Lots of amateurs out there but this company certainly is not one of them !
Thanks Deepak
5/5
Googlecan't recommend this company enough Julia is extremely efficient and always available, I have recommended her to all buyers investors, highly recommended company..
Appreciate the review Graham
5/5
GoogleAmazing service, Jean is very helpful & lovely! Definitely recommend! Amazing Service, cannot recommend enough, amazing staff and so friendly. -Connor
5/5
GoogleWe're just about to start renting a property in Easington Village and needed a lot of guidance to go through the process of renting as we hadn't rented before, both being previous owners of property over the years. Jean helped us with our journey to completing the process in quick time, even in this time of lockdown.
Thanks Bob, hope you enjoy the property
5/5
GoogleBought a property in December that only recently completed. The staff in Castledene were helpful throughout, especially Julia. Highly recommend their services.
Thanks Norman, appreciate the review
5/5
GoogleWas a client with Castledene for five years best agents I've ever dealt with friendly polite helpful and totally professional. A big thank you for all the help and support especially Jean who deals with the lettings. Will gladly recommend and use Castledene again once again thank you for everything
5/5
GoogleWould like to thank & recommend Jean Pool for her highly efficient, professional, and friendly service she always gives me. Castledene have been managing my property for many years now & always find me excellent tenants. Always courteous & polite would recommend them for their high standards of service to landlords & tenants alike.
Thanks Moi
5/5
GoogleCastledene have been managing our property for a number of years. We have always been very satisfied with their service, they are responsive to our questions and very friendly and efficient in any dealings we have with them.
1/5
GoogleRating only, no written review.
1/5
GoogleThey have left me with no gas or hot water and i have 7 kids age from 5 month to 12 years
5/5
GoogleI have know hesitation in recommending the services of Castledene Bishop Aucklandand especially Jo Jones who has provided us with an excellent level of service in respect of the two rental properties they manage for us
5/5
GoogleI cant thank Jo Jones enough for a fantastic job she did on my dealings with the castledene bishop Auckland branch .. Thanx soo much Jo , and will definitely be using your professional services again and again.. 👍 …
5/5
GoogleI would thoroughly recommend Jodi Glendenning! We moved to Castledene after many years of struggling & Jodi ensured the move was seamless. She was professional, attentive & responsive. It was clear from the onset that she has the knowledge, skills & experience required but most of all she cares! This made the world of difference!
5/5
GoogleSpoke to Jean today and what a absolute pleasure it was, totally professional and instantly dealing with my call, fantastic 👏 …
Thanks Stephen, ill let Jean know
5/5
GoogleLovely friendly staff especially JEAN who i dealt with on my let Jean was very very helpful very efficient i asked jean loads of questions as it was my first time renting nothing was a bother she even surprised me when i went to pick keys …
5/5
GoogleJean dealt with us young time lettings amazingly , ensure we were definitely sorted ,we can’t thank her enough and Julia came last minute to show us the house even though she didn’t need to …
Thanks Hannah, Jean is a super star isnt she
5/5
GoogleHighly recommend these agents. Jean Pool moved mountains to get me into my new property. She was amazing and totally appreciate all she has done for me. Customer service at its very best 🙂 …
Thanks Lorraine
5/5
GoogleWell where do I start, since meeting Julia I knew instantly I was in great hand's in selling my home. Julia is so friendly, professional, knowledgeable & absolutely goes above & beyond her duty to help me in my hour of frustration! Over …
Thanks Debbie, and we really appreciate the review - i will let Julia know, shes a good n ;)
5/5
GoogleFantastic service start to finish, had all relevant paper work sorted & signed with keys signed over in less than 2 weeks. Holding deposit returned with in the first week, dealt with all queries and question I had straight away and dealt …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Holbrook & Co branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Send Holbrook & Co a message.
Seaham has the most, with 2,606 reviews rated 4.8 out of 5, followed by Hartlepool with 222.
The three Holbrook & Co offices, by town:
Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.
