Trusted Agent profile · Greater London
★★★★★
2,229 reviews across 5 offices and 2 platforms
Hawes & Co has five offices, in Surbiton (two offices), Raynes Park, Wimbledon and Wimbledon Village (Greater London). Together they have 2,229 reviews on two platforms, rated 4.8 out of 5 overall.
Hawes & Co's five offices, most reviewed first. Each has its own page.
Showing 1,628 reviews on Google only. Show every review
5/5
GoogleSuper service from Sarah and her team, very patient and professional. Got us our asking price and always very helpful as we had never sold a property before. Highly recommended.
Dear Denis, thanks for the fabulous review. We're so pleased your experience with Sarah and the team was so brilliant and that you achieved asking price! Best Wishes, Lydia Pickard (Hawes & Co)
2/5
GoogleWe rented through hawes and co for 2+ years. From what I can gather from other reviews, H&C provide decent customer service for sellers and buyers, but unfortunately this was not our experience as tenants. We are fortunate enough now to be in a position to buy, but we will actively avoid H&C for future sales because of our experience as tenants. In our experience there was a culture of general hostility towards tenants, a perpetuation of the idea that tenants are in some way a nuisance by virtue of being a tenant. Admittedly the volume of interaction you'll experience from the managing agents is dictated to some degree by your landlord, but we were given more quiet enjoyment and treated with more courtesy at University as student tenants, which feels worth noting. Their property management department are unpleasant to deal with and other departments seem to lack organisational skills and have worryingly little knowledge of housing legislation. During our tenancy, we had a number of people - staff and contractors - letting themselves in without permission or prior notice, which really impacts how you feel in your (albiet, rented) home. My advice would be to avoid, but if you do chose to rent with H&C, be prepared to advocate for yourself and challenge their default position; I think tenants can often assume that estate agents' practice will be guided by best practice and law, but in our experience H&C didn't always follow the book, and certainly weren't interested in upholding tenants' rights.
Dear Josephine, Thank you for your feedback, which we are of course disappointed to receive. The Hawes & Co Property Management department is a big part of our business, so we take the views of our tenants and landlords very seriously. We apologise if you felt that the property management department didn’t communicate with you in a way you would expect, or if the advice you have received was incorrect in some way. I cant find any evidence that a property was accessed by one of Hawes staff or contractors without your knowledge but if this is true once again we apologise and perhaps these individuals have been confused with one of the owners own suppliers. The last time Hawes accessed the property was May 2021 to attend a faulty socket, which is some time ago now. We wish you a successful onward move and all the best for the future.
3/5
GoogleVery enthusiastic at the beginning with a very professional approach to the sale, examples, photos and broachers. Lots of viewings started straight away, culminating in serval opportunities. After discussions and with very good advice, a buyer was selected. This was very positive and as a cash buyer would result in a quick sale. This certainly made me very happy as I had two other messy estate agents loosing buyers at the last minute, costing me 8 months of time and money. Expectations slowly withered as it became apparent the progress dramatically slowed down and the eye was taken off the ball, even though I was quite explicit about keeping on top of this, as from the last two experiences. Deadlines given by me came and went and a lot of and I mean a lot of concessions were given. This resulted in unleashing my anger in the agents office, which got a lot of attention, where by, with a happy ending, quickly resolved all issues and prompted a swift exchange and completion. I would like to highlight the fact that being an estate agent is not very easy and puts them in a very difficult position of negotiating with several parties and trying to please all in a professional manner, I do take my hat of to them. In the whole they were polite and professional but just need to be on top of all their business dealings. Thank you.
Dear Andrew, Thank you for your review. We are happy our combined efforts led to exchange and completion for you at the agreed offer level. As always we strive to do better and appreciate your thoughts and feedback. Kind regards, Richard Wellington (Branch Manager), Hawes & Co.
5/5
GoogleSarah has been incredibly helpful throughout the purchase of our house. She gave us plenty of practical advice, especially useful for someone who is not familar with the process. She maintained good communication, rapidly dealt with queries between us and the vendors, and generally ensured the process went as soothly as possible. Highly recommended!
Dear Dominika, thank you kindly for the glowing review. It's so brilliant to know you had such an excellent experience with Sarah at the Surbiton office and that the process was smooth and seamless! I will pass your appreciation on to her. Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleI had a really good experience with Hawes & Co. They were very professional and proactive in the marketing and sale of my Surbiton flat. The whole process was very smooth. Would definitely recommend.
Dear Shona, thank you for the lovely five star review and recommendation. Congratulations on the sale of your flat! Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleSarah and her team were excellent, very efficient at sorting photos and the property description and organising a weekend of visits, our house sold with in 5 days. Always polite and very supportive throughout the whole moving experience. We would highly recommend their services.
Dear Lynda, thank you kindly for the excellent review. We are so pleased to you had such a great experience with Sarah and her team at the Surbiton branch - congratulations on your speedy sale! Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleExcellent Proffessional and efficient service received from Hawes & Co in Surbiton. They did a lovely profile of the house we were selling, accurate descriptions and inviting photographs of the property. Viewings were arranged promptly and buyers found within a week or so. All communications whether in person, by phone or email were clear consise and helpful. Thank you Sarah Walker and your team.
Dear Helen, thank you kindly for the lovely five star review! We are so glad you had such an excellent and efficient experience with Sarah and the team at the Surbiton branch. Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleGreat service from Hawes and Co. Sarah and Liana ensured the sale of my house went smoothly and efficiently, securing an offer within a week of the house being put on the market, for above market price. They are very friendly, approachable & very responsive to any queries. I would highly recommend Hawes and Co.
Dear Sathiya, thank you for the lovely five star review & recommendation. We are so happy your experience with Hawes & Co was smooth and efficient. I will pass your appreciation onto Sarah and Liana. Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleReally couldn't have asked for more from Hawes and Co and specifically Liana. We purchased a property through them and despite a lengthy and challenging process, Liana kept us updated at all times and was always proactive in taking any actions she could to move things along. We were really grateful for her professionalism and support.
Hi Anna, thank you so much for the wonderful five star review. We're so pleased your experience with Liana at our Surbiton Office was so professional and that she was always proactive throughout the process of your purchase. Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleNothing but an extremely positive experience with Hawes & Co. from start to finish. Richard and Sarah were patient and communicative throughout our whole house purchase process, I would highly recommend.
Hi Matt, thank you for the wonderful review and recommendation. I'm so pleased your experience was so positive. Congratulations on your new home. I will pass your appreciation onto Sarah and Richard. Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleWe sold a property through Hawes. We had good communication on where we should price the property and had a large number of potential buyers visiting the premises. The timing of visits was clearly communicated and ultimately the offer and completion process handled well with any issues being promptly attended to. I would recommend Hawes and use them again.
Dear Mark, massive thank you for the great review and recommendation! We are so pleased that you had an excellent experience with the Hawes and Co Surbiton team and that the process was smooth. Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleThe Surbiton office, in particular Liana and Sarah, have professionally guided us through sale and exchange of our property. From the valuation through to viewings they have been exceptional by keeping us up to date on a regular basis and have given helpful advice. A buyer was secured extremely quickly for our property and they have been open and friendly, responding and answering our many queries promptly. We highly recommend the service offered by Hawes and Co Surbiton to ensure as stress free a move as possible.
Dear Derek, thank you for the glowing review. We're so glad the process was exceptional from start to finish and that you had such a brilliant experience and service with the Surbiton Hawes office. Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleRecently sold our flat through H&C after switching from another competitor. Was really impressed with Sarah’s tenacity to source a buyer but also help ourselves through the sale process. If you want someone whose going to give you the best service and go the extra mile, highly recommend
Hi there, thank you kindly for the wonderful five star review and recommendation. We're so pleased your experience with Sarah at our Surbiton branch and that she was so tenacious in sourcing you a buyer for your property! Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleWe had an outstanding service from Sarah and Richard at Hawes, especially when we lost our original buyer, and they found us another one. Thanks so much to all the team for their great work, and particularly to Richard for his dogged persistence at the end! We got there! Highly recommended.
Dear Phil, thank you for the glowing review and recommendation. I'm so pleased your experience with Richard and Sarah was so outstanding. Congratulations on your sale! Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleSarah and the team at Hawes & Co. have been fantastic help guiding us through the purchase of our new home. They were always on hand to explain and offer guidance at numerous stages during our purchase and helpful in communicating between all parties. We have since used them to manage the rental a further property and as first time landlords they were very helpful in explaining terminology, recommending works that would increase the rent and securing us a good tenant. We would happily use them again in the future should we need and highly recommend them.
Dear Stephen, thank you for the lovely review and recommendation. We're so pleased your experience with Sarah and the team at the Surbiton branch was so fantastic. We look forward to working with you again in the future! Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleExcellent service from Stephen and the team at Hawes, Wimbledon Village. Always kept us informed about progress and were proactive in moving things along - thank you!
Dear Kate, thank you for the lovely five star review. We are so pleased to hear you had such a brilliant experience with Stephen and the team at the Village Office! Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleA massive thank you to Stephen for making my flat sale, which took place under some upsetting circumstances, such a hassle-free process. Stephen handled everything with sensitivity and was always a very friendly voice at the end of the phone. His professionalism and calm manner were very much appreciated.
Dear Deborah, thank you kindly for the wonderful review. I'm so pleased that Stephen was so friendly and could make your experience hassle free. I will pass your appreciation onto him. Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleFrom the very first meeting Stephen was wonderful. Patient, professional, understanding and absolutely on the ball keeping us updated etc. Really knowledgable of the Wimbledon market and simply a pleasure to work with. Would definitely recommend Stephen to friends and family.
Hi Jo, massive thank you for the five star review! We are so pleased to know you your experience with Stephen at the Wimbledon Village exceeded your expectations. Good luck with everything! Best Wishes, Lydia Pickard (Hawes & Co)
5/5
GoogleStephen, Robert, and the sales team were very patient and courteous during a rather long and tedious house purchase process. The team was always at hand, was very accommodating with viewings and arranging access to the property, and promptly coordinated communications between both parties and solicitors. In what otherwise tends to be a very opaque process, the Hawes and Co. team ensured we weren't left in the dark.
Dear Nahush, thank you for the excellent review. We're so pleased Stephen and the team at the Village office were so patient and accommodating in your house buying process. Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleStephen Ashby kindly agreed to visit to my new home in Wimbledon when I asked him for a valuation. I’d only owned my flat for 16 months, and I had bought it through another estate agent, so I was touched that someone from Hawes & Co agreed to a free valuation. Stephen showed up with a very useful and detailed market appraisal report, and he suggested I give him a guided tour of my two-bedroom flat, balcony and shared garden before he gave me advice on letting and/or selling the property. I was really impressed by his kind and candid manner; he was a good listener, and he quickly tuned into my thoughts about my short- and long-term plans. He didn’t try coaxing me into selling or letting my property through Hawes & Co, but rather encouraged me to get in touch if and when I had any more questions or felt that the time was right for me to leave Wimbledon for family or work purposes. I felt confident in Stephen’s valuation of my flat - it was clear that his tremendous experience in this area enabled him to give a reliable assessment of the value of my property. He gave me some sound advice which I hadn’t considered before. When I first visited the Hawes & Co office to ask for a valuation, and when I later popped into the same office with a thank you card for Stephen, I spoke with other agents who were equally kind and helpful. I felt like there was a good sense of mutual trust and support. Thank you, Hawes & Co!
Hi Anna, thank you kindly for the wonderful five star review. I am so glad to hear you had such a brilliant experience with Stephen and the team at the Wimbledon Village Office and that you were confident with his valuation of your property! I will pass your thanks and appreciation on to him. Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleWe recently purchased a property marketed by Hawes. Stephen Ashby and the team were very courteous and professional. I appreciated the calm, patient and transparent approach to help us reach an agreement with the vendor.PositiveProfessionalism
Hi William, thank you for the five star review! Elated to hear you appreciate the hard work our agents put in. Best Wishes, Angus Macleod (Hawes & Co)
5/5
GoogleI recently purchased a property marketed by Hawes & Co and would highly recommend Stephen Ashby and his team. The sale was delayed due to issues with the chain. Stephen was very professional throughout. He was always available and I very much appreciated his transparent approach to help get the sale agreed. They're a great estate agent to work with and I'd highly recommend them.PositiveResponsiveness, Professionalism
Dear Adam, thank you for the complimentary review! We are so glad to hear you had an excellent experience with Stephen and the Team! Best Wishes, Lydia Pickard (Hawes and Co).
5/5
GoogleThank you Sarah & team, very professional team with their communication and selling our property.PositiveProfessionalism
Hi Abi, thank you kindly for the five star review! We are very pleased you had a great experience with Sarah and the rest of the Surbiton team! Best Wishes, Lydia Pickard (Hawes & Co).
5/5
GoogleHawes and Co handled our sale and had to deal with our tricky existing tenants and also secured us a sale price beyond which we had hoped for.PositiveProfessionalism
Hi Helen, thank you kindly for the five star review! We are glad to have exceeded your hopes. Best Wishes, Angus Macleod (Hawes & Co)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hawes & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Surbiton (67 Victoria Road) has the most, with 938 reviews rated 4.8 out of 5, followed by Raynes Park with 568.
The five Hawes & Co offices, by town:
Yes. In The Trusted Agent 2026 awards, Surbiton won Gold, Surbiton won Trusted Agent and Raynes Park won Trusted Agent.
