★★★★★ 5/5
GoogleRosie and her team were super helpful and easy to communicate with throughout our house letting proces. We unfortunately couldn't find a tenant through Hawes and Co but we really valued how accessible the team was day to day. Rosie would nearly always pick up the phone first time or reply to our emails within an hour. We highly reccommend their services to any homeowners thinking of working with them. Thanks again.
Rob · 8 November 2023 · Hawes & Co Surbiton
Agent replied · 6 February 2024
Dear Rob, thank you for taking the time to leave a wonderful review. We are very pleased that Rosie and her team were super helpful and easy to communicate with throughout the process, as well as how accessible the team were! Best Wishes on your search for a tenant! Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleWe worked with Hawes & Co for both our house sale and purchase, with Liana leading both parts of this for us. The team were all excellent and Liana especially made the process as smooth and simple as possible, and it wasn’t easy! She kept us up to date, explained processes for us and was happy to email, speak or meet in order to ensure we were kept informed of progress. Our upward chain was not always smooth sailing and she dealt with our concerns extremely well and got it all back on track many times! We certainly wouldn’t hesitate to recommend the team or to use them again in the future.
Lisa · 8 November 2023 · Hawes & Co Surbiton
Agent replied · 6 February 2024
Hello, thank you for taking the time to leave this outstanding review! We are very pleased to hear that Liana made the process as simple as possible, kept you up to date, explained the processes and was always happy to speak with you regarding updates so you were kept informed of progress. I am sure Liana and the team will be very pleased to read this too! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 1/5
GoogleAbsolutely awful service. Staff doesn't know what they doing, quick to take money but not to give it back,they give you the run around when you phone them. I would not recommend them to any friends or family.
V · 8 November 2023 · Hawes & Co Wimbledon Village
Agent replied · 6 February 2024
Dear VB,
We are very sorry to hear you were not completely satisfied with your recent experience with us. We strive for nothing less than complete customer satisfaction and to avoid this happening again we would like to investigate the issue. To investigate a tenancy issue we must have further information such as an email address to locate you as a tenant or the address of the property you are renting. Therefore, please can you send this information to Berni.keating@hawesandco.co.uk
Best Wishes, Berni Keating.
★★★★★ 1/5
GoogleI am greatly disappointed with the service provided by this agency. Initially, they were incredibly responsive and attentive, but the moment I raised an issue regarding a non-functional oven post-move-in, their support vanished entirely. It has been over 15 days, and I have received no response whatsoever.
Despite multiple attempts to communicate my concerns, my emails seem to have been overlooked, and the property manager's response was dismissive and unhelpful when I contacted her by phone. Not only did the property manager fail to acknowledge the reported issue, but they also displayed a lack of care and professionalism.
Furthermore, the claim that all electrical checks were completed before our move-in is misleading, as we've been facing consistent electrical problems since day one. This negligence and lack of follow-up have made my experience with this agency extremely unpleasant and frustrating.
Overall, the disregard for tenants' concerns and the lack of responsibility for ensuring a habitable living space is something I never expected from a professional agency. I would caution anyone seeking an agent's services to reconsider before engaging with this particular agency, as my encounter with them has been incredibly disappointing and distressing.
Beyza · 8 November 2023 · Hawes & Co Wimbledon Village
Agent replied · 6 February 2024
Dear Beyza,
We are very sorry to hear you were not completely satisfied with your recent experience with us. We strive for nothing less than complete customer satisfaction and to avoid this happening again we would like to investigate the issue. To investigate a tenancy issue we must have further information such as an email address to locate you as a tenant or the address of the property you are renting. Therefore, please can you send this information to Berni.keating@hawesandco.co.uk
Best Wishes, Berni Keating.
★★★★★ 5/5
GoogleWe recently sold our house quickly and without fuss via Stephen Ashby at Hawes and Co. Stephen is a true professional, calm under pressure and with a comforting manner that helps to get the transaction done. Stephen found the right buyer at the right price, and assisted us throughout the process, and we can certainly recommend him highly for his excellent skills.
Ronald · 8 November 2023 · Hawes & Co Wimbledon Village
Agent replied · 6 February 2024
Dear Ronald, thank you for taking the time to leave a wonderful review. We are very pleased to hear that Stephen is a professional, calm under pressure and found you the right buyer for the right price! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleRenting experience with this branch has been brilliant, alot of trouble happened but they have given support for everything we requested .
杨Yang · 29 October 2023 · Hawes & Co Surbiton
★★★★★ 5/5
GoogleRenting experience with this branch has been brilliant, alot of trouble happened but they have given support for everything we requested .
杨杰儒 · 20 October 2023 · Hawes & Co Surbiton (67 Victoria Road)
★★★★★ 5/5
GoogleI thank Sarah Walker and her team guided through this transaction so smoothly.
I have no hesitation to recommend my friends or relatives to use your services.
From
Peter Nam
Peter · 20 October 2023 · Hawes & Co Surbiton (67 Victoria Road)
Agent replied · 16 June 2024
Hello Peter, thank you for taking the time to leave a wonderful review. We are very pleased to hear that Sarah and the team guided you through the transaction smoothly! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleIt was a pleasure working with Hawes & Co. Liana handled the purchase of our property and despite the challenges we faced with the chain, she was always professional, always available and worked effortlessly to find solutions. I'd recommend working with them for any property related matters
Abubakr · 20 October 2023 · Hawes & Co Surbiton (67 Victoria Road)
Agent replied · 16 June 2024
Hello Abubakr, thank you for taking the time to leave a great review. We are very pleased that Liana was always professional and available! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleWe sold our property through Hawes & Co, working with Liana and despite having one buyer withdraw, Liana moved quickly to remarked our property and find us another buyer within a week. We were in a small chain but still had to push hard to get our preferred exchange and completion dates and Liana was great at keeping us updated and working on our behalf to coordinate with the rest of the chain.
Fraser · 20 October 2023 · Hawes & Co Surbiton (67 Victoria Road)
Agent replied · 16 June 2024
Hi Fraser, thank you for taking the time to leave a wonderful review. We are very pleased to hear that Liana was great at keeping you updated and working on your behalf to coordinate the rest of the chain, I'm sure she will be very pleased to see this too! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleWe sold our house through Hawes & Co and have to say the team worked hard throughout, in particular Liana, who is a very good communicator, always keeping you informed, a delight to deal with. We would recommend Hawes & Co. for selling/buying a property.
P · 20 October 2023 · Hawes & Co Surbiton (67 Victoria Road)
Agent replied · 16 June 2024
Hello, thank you for taking the time to leave a great review. We are very pleased to hear that Liana was great at communicating and always keeping you informed! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleWe worked with Hawes & Co for both our house sale and purchase, with Liana leading both parts of this for us. The team were all excellent and Liana especially made the process as smooth and simple as possible, and it wasn’t easy! She kept us up to date, explained processes for us and was happy to email, speak or meet in order to ensure we were kept informed of progress. Our upward chain was not always smooth sailing and she dealt with our concerns extremely well and got it all back on track many times! We certainly wouldn’t hesitate to recommend the team or to use them again in the future.
Lisa · 20 October 2023 · Hawes & Co Surbiton (67 Victoria Road)
Agent replied · 16 June 2024
Hello, thank you for taking the time to leave this outstanding review! We are very pleased to hear that Liana made the process as simple as possible, kept you up to date, explained the processes and was always happy to speak with you regarding updates so you were kept informed of progress. I am sure Liana and the team will be very pleased to read this too! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleMs Mawara kazim is very kind and explains the house to the best of her ability, which is a great pleasure.
이진경 · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hello, thank you for taking the time to leave a great review. We are very pleased to hear that Mawara explained everything to the best of her ability during your viewing! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleMany thanks to Mawara for showing us the property in Gore Rd this morning. Charming and knowledgeable
Simon · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hi Simon, thank you for taking the time to leave a great review. We are very pleased to hear that Mawara was very knowledgeable during your viewing with her! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleHad two viewings with Mawara on Saturday. She was very patient and knew a lot about the properties she was showing.
Catalina · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hello Catalina, thank you for taking the time to leave a great review. We are very pleased to hear that Mawara was very patient and knowledgeable about the properties she was showing you! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleI had a house viewing with Mawara yesterday, and she is punctual, friendly and professional.
Horace · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hello Horace, thank you for taking the time to leave a fab review. We are very pleased to hear that Mawara was very friendly and punctual! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleMawara was brilliant showing us around the property. Very polite and professional.
Agata · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hi Agata, thank you for taking the time to leave a fab review. We are very pleased to hear that Mawara was brilliant during your viewing, being very polite and professional! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleVery efficient and smooth service from the team. Marni was extremely helpful and made the entire process easy. Would recommend!
Max · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hi Max, thank you for taking the time to leave a fab review! We are very pleased to hear that Marni was extremely helpful and made the entire process easy! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleVery happy with the speed and competence of Marni Nelson and others involved at Hawes @ co - Raynes Park to rent my property this summer. Thank you.
Adrian · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hi Adrian, thank you for taking the time to leave a great review! We are very pleased to hear that Marni and the team acted with speed to rent your property this summer. Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleWe appreciate the efforts of Mawara in showing us the properties. She was very helpful, friendly, and informative. We are very pleased with the entire viewing process.
Andy · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hi Andy, thank you for taking the time to leave a great review. We are very pleased to hear that Mawara was very helpful, friendly and informative during the viewing! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleMawara went above and beyond as an estate agent, giving us lots of helpful information about the area. We really enjoyed her presentation of the property and Raynes Park, thank you.
A · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hello, thank you for taking the time to leave a fab review. We are very pleased to hear that Mawara went above and beyond, giving you lots of helpful information! She will be very pleased to read this too. Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleMarni at Hawes and Co was really helpful and tried her very best to get me the apartment I wanted at the right price. I would definitely recommend talking to her and the team at H&C in Raynes Park if your looking to rent in the area.
Paul · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hi Paul, thank you for taking the time to leave a great review. We are very pleased to hear that Marni was really helpful and that you would recommend the team at Raynes Park! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleWe had a great experience from the beginning with Hawes and Co Raynes Park. We visited a property in New Malden with the agent Ben Butler, he was very friendly and answered all our questions.
Baby · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hello, thank you for taking the time to leave a great review. We are very pleased to hear that Ben was friendly and answered all of your questions! Best Wishes, Amy Taylor (Hawes & Co)
★★★★★ 5/5
GoogleWorked with Marni to secure a new place and she was excellent with speedy communication! Overall, working with the agency has been very smooth so far and I'm very thankful for all their hard work.
Sumana · 9 October 2023 · Hawes & Co Raynes Park
Agent replied · 6 February 2024
Hello Sumana, thank you for taking the time to leave a great review. We are very pleased to hear that Marni was excellent with communication and overall you had a smooth and positive experience whilst working with our Raynes Park team! Best Wishes, Amy Taylor (Hawes & Co)
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