Trusted Agent profile · Greater London
★★★★★
2,228 reviews across 5 offices and 2 platforms
Hawes & Co has five offices, in Surbiton (two offices), Raynes Park, Wimbledon and Wimbledon Village (Greater London). Together they have 2,228 reviews on two platforms, rated 4.8 out of 5 overall.
Hawes & Co's five offices, most reviewed first. Each has its own page.
Showing 1,628 reviews on Google only. Show every review
5/5
GoogleThank you to Rosie and Sara for the excellent service from beginning to enter new our home. Excellent communication and immediate feedback updates throughout the process . Will suggest and recommend HAWES and CO is the best letting agent and best wishes for the future. Special thanks to Rosie and Sara for your great support. Thank you Merry Christmas and Happy New year
5/5
GoogleLiana and Chloe were amazing from start to finish in helping us sell our home. Great local knowledge and very professional, took a lot of stress out of the process and have been great at communicating updates. Would definitely recommend Hawes & Co!
5/5
GoogleRating only, no written review.
5/5
GoogleVery good and efficient service from Kieran! Highly recommend him!
5/5
GoogleWe did a viewing with Ben Butler. He was very helpful and gave the time and space for us to view the property. He gave some useful advice and came back very quickly to our questions.
5/5
GoogleWe had a really brilliant buying experience with Hawes and Co - extremely smooth and quick from start to finish, and we were impressed by their efficiency and responsiveness from the get go. Highly recommend!
5/5
GoogleThe agent was very kind, possibly best one you can find. Very comfortable to ask questions and great customer care. Definitely want go back to him. More then 5 star!
Hi Sunny, thank you for taking the time to leave a great review! We are very pleased to hear that you had a great experience with our Raynes Park team. Best Wishes, Amy Taylor (Hawes & Co)
1/5
GoogleA company that lacks honest communication expects you to believe their statements, despite sending our friends an email stating the availability of the house. They can leave you in a very difficult situation by simply saying, 'We're just sorry!
Update: Dear Rabia, The tenants move was delayed giving the landlord time to think over your offer and he felt uncomfortable with the demands made as part of the terms. We have since re visited your offer with the landlord who is unfortunately still not happy to accept. The decision of the landlord is out of Hawes and Co’s control and does not justify your 1 star review. Best Wishes, Hawes & Co Directors
5/5
GoogleVery helpful and accommodating staff from everyone in the office while viewing some properties. Mawara and John provided some valuable insights on building specs and area knowledge.
Hello, thank you for taking the time to leave a fab review. We are very pleased to hear that both Mawara and John provided valuable insights on building specs and area knowledge whilst viewing some properties! Best Wishes, Amy Taylor (Hawes & Co)
5/5
GoogleBen and John at Hawes & co were very professional in facilitating the sale of our flat in Wimbledon, as we live abroad their advice on the local sales market was invaluable
5/5
GoogleMe and my husband were having a wonderful experience with Kieran. He is a very professional and very patient with us. Thank you for everything for helping us to get the offer.
Hello Yanmi, thank you for taking the time to leave a wonderful review. We are very pleased to hear that Kieran was very professional and patient with you and your husband and managed to secure your offer! Best Wishes, Amy Taylor (Hawes & Co)
5/5
GoogleI've been working with the team for the last 8 years and I'm really happy with the service. As a landlord who lives overseas they make my life really easy. I'd like to thank Tracy Bowler, Katie Williams, Stephen Rothwell, John Adams and all the rest of the team.
5/5
GoogleDamian has just been so great from start to finish, his advice has been so helpful and above and beyond the scope of an estate agent, he’s been really visionary and helped us think about what properties could be, along the way and really felt like he’s working for us to find the right property, not just to sell sell sell. He’s made it such a positive experience, thank you.
5/5
GoogleBen Butler has been helping me with my property search. Ben has been very quick to respond and personable throughout my correspondence with him. I am confident that he will aim to make the buying process as swift and stress free as possible once I find a suitable house.
Hello Angelene, thank you for taking the time to leave a wonderful review. We are very pleased to hear that Ben has been very quick to respond whilst being personable throughout your correspondence during your property search! Best Wishes, Amy Taylor (Hawes & Co)
1/5
GoogleI'm writing to express how deeply concerned and disappointed I am about the latest developments in our efforts to acquire the property located at 27 Dorset Road.. My partner and I viewed the property on November 18, 2023, and we swiftly made our offer. We transferred the deposit and started the reference process on November 20, 2023. We were informed of the successful completion of our reference process on November 27 during the conversation with Marni. We received a verbal guarantee that our contract will be sent out in the next two days so that we could properly inform our current landlord. With our anticipated move date of December 9, 2023, in mind, we diligently issued notice on our current property in accordance with this assurance. Unfortunately, Hawes and Co. informed us a week before our move date that their current tenants had decided to extend their rental agreement. In our following discussion, it was communicated that the tenants were already packing boxes and that they intended to buy another property. surprisingly, two hours after we spoke, we saw the property on Rightmove as for rent. One of their friends asked about the property and was informed that it was available; they were even able to arrange a viewing for the same day. We are looking for a clear explanation for this seeming discrepancy. We are in a difficult situation because of our scheduled moving date and the commitments that we have already made. We kindly ask for your swift attention to this issue and a timely resolution that is consistent with the initial guarantees that were provided to us.
Update: Dear Erdem, The tenants move was delayed giving the landlord time to think over your offer and he felt uncomfortable with the demands made as part of the terms We have since re visited your offer with the landlord who is unfortunately still not happy to accept. The decision of the landlord is out of Hawes and Co’s control and does not justify your 1 star review. Best Wishes, Hawes & Co Directors
5/5
GoogleWe have had a great experience working with Hawes in Raynes Park. We were selling a house and had many viewings and, despite a very difficult market, Hawes found a buyer for the property. Prior to the sale they were extremely pro-active in giving us feedback on the various viewings. During the contract negotiations, Damian was very efficient and the sale was seamless. We would certainly work with Hawes again.
1/5
GoogleThey were good but no more. They did a good job finding tenants for us in three occasions and even bought our house with them over a period of ten years, through a top letting negotiator but he has since left. After the fixed term expired, they invoiced us for renewal fee on statutory periodic tenancy (which I firmly believe was raised by mistake as they thought the tenancy was renewed but it wasn't at the end). We released the fund by mistake also but immediately requested for a refund. After being promised a refund by one of their agents, they sat on it for weeks, then they did a u-turn, stood their ground and started arguing statutory periodic tenancy is an extension, and refused to back down after 'consulting their director'. It's disappointing to see that they would rather lose a long term customer to short term gains. Ultimately all they care about is their own pocket and all their customers are secondary. Update: we have left this lot for good after more than 11 years and please regard those unwarranted fees as parting gifts. By the way, what a breath of fresh air with our new agent.
Dear Mr Lee, It is disappointing that you are dissatisfied, especially after being a client of Hawes for such a long time. Hawes and Co’s fee structure has not changed regarding what qualifies for a fee, and in the example you give the fees would be payable, in line with Hawes & Co’s ‘Terms of Business’. We would of course love the opportunity to do business with you again. Best Wishes, Daniel Giordanelli, Hawes & Co Lettings Director.
5/5
GoogleThank you to Rosie and Sara for the excellent service from beginning to enter new our home. Excellent communication and immediate feedback updates throughout the process . Will suggest and recommend HAWES and CO is the best letting agent and best wishes for the future. Special thanks to Rosie and Sara for your great support. Thank you Merry Christmas and Happy New year
5/5
GoogleThank you to Sarah and Liana for the excellent service from beginning to end of selling our home. Very quick to get our house on the market with beautiful photographs, regular communication and attentive progression of the sale through a difficult market with a few hiccups along the way! Sarah was very helpful with great recommendations for surveyor, solicitor and removal companies, who were all brilliant and kept in regular touch with support, advice and updates throughout.
Hi Nicola, thank you for taking the time to leave a wonderful review. We are very pleased to hear that Liana and Sarah provided an excellent service from start to finish! Best Wishes, Amy Taylor (Hawes & Co)
5/5
GoogleLiana and Chloe were amazing from start to finish in helping us sell our home. Great local knowledge and very professional, took a lot of stress out of the process and have been great at communicating updates. Would definitely recommend Hawes & Co!
5/5
GoogleGreat agency. Personal and caring approach - would recommend
Hello Lorna, thank you for taking the time to leave a wonderful review. We are very pleased to hear that the team took a personal and caring approach! Best Wishes, Amy Taylor (Hawes & Co)
5/5
GoogleLiana and Sarah were very helpful during our buying process and always made time for our trades people visits prior to purchase.
Hi James, thank you for taking the time to leave a wonderful review. We are very pleased to hear that Liana and Sarah were very helpful during the buying process! Best Wishes, Amy Taylor (Hawes & Co)
1/5
GoogleThey were good but no more. They did a good job finding tenants for us in three occasions and even bought our house with them over a period of ten years, through a top letting negotiator but he has since left. After the fixed term expired, they invoiced us for renewal fee on statutory periodic tenancy (which I firmly believe was raised by mistake as they thought the tenancy was renewed but it wasn't at the end). We released the fund by mistake also but immediately requested for a refund. After being promised a refund by one of their agents, they sat on it for weeks, then they did a u-turn, stood their ground and started arguing statutory periodic tenancy is an extension, and refused to back down after 'consulting their director'. It's disappointing to see that they would rather lose a long term customer to short term gains. Ultimately all they care about is their own pocket and all their customers are secondary. Update: we have left this lot for good after more than 11 years and please regard those unwarranted fees as parting gifts. By the way, what a breath of fresh air with our new agent.
Dear Mr Lee, It is disappointing that you are dissatisfied, especially after being a client of Hawes for such a long time. Hawes and Co’s fee structure has not changed regarding what qualifies for a fee, and in the example you give the fees would be payable, in line with Hawes & Co’s ‘Terms of Business’. We would of course love the opportunity to do business with you again. Best Wishes, Daniel Giordanelli, Hawes & Co Lettings Director.
5/5
GoogleI have rented out my property for 15 years through Hawes and Co. I wouldn't hesitate to recommend them. Recently I have dealt closely with Kelly and Miranda, both are excellent and very helpful.
Hello, thank you for taking the time to leave a great review. We are very pleased to hear that both Kelly and Miranda have been excellent and very helpful. Best Wishes, Amy Taylor (Hawes & Co)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hawes & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Surbiton (67 Victoria Road) has the most, with 937 reviews rated 4.8 out of 5, followed by Raynes Park with 568.
The five Hawes & Co offices, by town:
Yes. In The Trusted Agent 2026 awards, Surbiton won Gold, Surbiton won Trusted Agent and Raynes Park won Trusted Agent.
