Trusted Agent profile
★★★★★
824 reviews across 2 offices and 3 platforms
haus has two offices, in Sheffield and Leeds. Together they have 824 reviews on three platforms, rated 4.7 out of 5 overall.
746
Reviews on Google
All 2 offices
68
Reviews on Facebook
All 2 offices
10
Reviews on Trustpilot
All 2 offices
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haus's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for haus, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 738 reviews on Google only. Show every review
5/5
GoogleI have been waiting to invest in South Yorkshire and came along to Haus opening day in Rotherham. Abby and Adam were very helpful and personable. They were happy to take the time show me a few potential properties which were worthy of consideration. They also don't mind me going back for further advice and guidance. Defo recommend them to everyone.
1/5
GoogleOne star is generous to be honest. The cheekiest estate agent I have ever come across. The way that they manage to take advantage of young professionals and get away with it absolutely baffles me. If you want to be treated unfairly, have your deposit taken for NO reason, and have false promises made repeatedly then this is the estate agent for you. I'd urge literally everyone to swerve this company, if you find a house you like , I'd HIGHLY recommend you try and find the land lord directly or an alternative estate agent.
We are really sorry to hear that you have had a bad experience. Please contact myself directly via email to headingley@haus-properties.com so I can investigate the issues you have had mentioned in the above review. Many Thanks, Chloe (Branch Manager)
1/5
GoogleHere's an email to their branch manager about all the issues I had during my tenancy/ dealings with Haus. No apology, and after seeing other reviews online about them elsewhere seems they do nothing to resolve their issues. Avoid at all costs. Hi Chloe, Just a few things I wanted to highlight that I experienced during my tenancy. When I first signed my contract I was told that the electricity would be on a meter and that I would be able to top this up by going to most shops and purchasing a top up card, this information was incorrect and the only way I could top up the meter was by going in to Hyde Park properties, apart from this being an illegal practise by HP properties, it was incredibly inconvenient when working and studying full time, especially when HP properties don't open on a weekend and even during the week they seemed to be randomly closed for hours at a time. If I had known about the meter situation I wouldn't have signed the contract in the first place. I also wouldn't have signed for the property if I had known that I would be passed on to a completely different agency, I chose Haus because I believed you to be a professional agency who would deal with any situations promptly, instead, after I had signed the contract I was told I would be passed on to HP properties, an agency ran by one man who chooses his opening hours, doesn't answer the phone, doesn't answer emails (to the point I was almost left homeless because I couldn't get a reference from him with out having to take time off work and persistently going in and asking him to resolve the situation until he got someone else to write the email) and would ignore repair requests which left me without a fridge for three weeks and almost half of the lightning in the property not working for the entire tenancy. For months, I would be getting daily emails and texts about viewings, the majority not within the required twenty four hour notice period and sometimes only being given two hours notice. I called multiple times to express that I wasn't comfortable with this, a few of these calls I was spoken over/ to rudely and told it was a system error, I understand it happening once or twice but persistently for months is unacceptable, when I would ask to speak to yourself I was told that they were the manager or completely ignore me. Finally, when trying to claim my deposit back I called your office to enquire about how to go about this and was told it had nothing to do with yourselves and I would have to go through HP properties, after multiple calls and emails which were ignored I was finally forced to go through deposit protection, delaying the process by three weeks, this was extremely time consuming, frustrating and stressful and all due to being given the wrong information. While I don't expect anything to be done, I would like you to know how disappointed I am with my experience with your branch and that when you work in partnership with HP properties and when your staff are ill-trained, ill-informed and provide false information it can massively, negatively impact peoples lives. Regards,
1/5
GoogleThe people working here were nice, and I was quite satisfied with the letting process. However, only when I signed the contract, I was made aware that there was a maintenance firm that had responsibility of the apartment, and I had no time to check them out. They have been quite unhelpful, so I am withdrawing stars for putting me in contract with them. It turned out that there was a lot of issues with the registration of the property, and I am in the middle of a "blame game" between the letting agent, the management company and the owner. Haus does not answer direct questions (or principal questions) on what is their responsibility despite several attempts. They forward e-mails directed to them to the management company - very unprofessional. Hopefully, these issues are unique to this property, but the reaction to criticism might not be. In addition, the viewing system is a mess, sending incorrect viewing messages, sending viewing messages to all one-bed tenants whether or not there is a viewing in their specific apartment. Lots of viewings in breach with the contract (we should have > 24 h notice). There was a viewing in my apartment when I was traveling, and they did not put the alarm back on. There are letting agents on every corner - find another one.
5/5
GoogleI would just like to say what an amazing service Haus provide. We have just completed on our house move and the experience with Haus has been excellent. The support from David, Heather and the Haus team has been a fresh change to the usual estate agent experience. They advised on the pricing and the reasons behind this due to the way that people search for properties on Rightmove which I feel resulted in returning us a great price for our house. The way that the viewings and feed back was managed by Heather was also first class and with the back up of their on-line portal which allowed us to keep track of all the viewings and feed back with out have to take numerous calls while at work was a great help. If you are considering selling give Haus a call as I am sure you will be very pleased with the outcome. Keep up the good work.
Dear David, thank you so much for sharing your experience, we were delighted with the price we achieved on your sale. All the very best to you in your new home. Heather & all at haus
5/5
GoogleWe called in the hope of viewing same day and Shannon met us at the property within 30 minutes of us calling. We then went to the office and signed for the property which was by far the best we had viewed. Thank you Shannon.
5/5
GoogleVery helpful and friendly staff, especially Chloe. They made the process of looking for a new home so easy for me and with as little stress as possible!
1/5
GoogleTENANTS AND LANDLORDS, BE AWARE I came across a three-bedroom flat on SpareRoom that I wanted to look at and the person on the other end informed me that it is managed by Haus Properties. I specifically checked with the advertiser if the property is available for a flatshare before I got in touch with the agent. When contacted the agent, to my surprise, they were not sure if the flat is fine for a flatshare, but after confirming that the person I spoke to is one of their landlords, I was booked for a viewing. A few days after, on the way to the viewing, I was informed that there was a mix-up and the flat is not available anymore. Instead, I was offered to look at one-bedroom properties. It showed no attention to the needs of the potential tenant as originally I was booked to view a three-bedroom flat. There is sort of a hint that I might be not interested in one-bedroom properties. I would not have been bothered with this review if the landlord didn’t message me something on SpareRoom regarding the flat I was initially supposed to view. I told the landlord that I could not look at the flat because it was not available. The reply stated that the property is still available. It seems like it is easier for the agent to rent the flat to a group of three and that is what they want to do against the landlord. Overall, I feel like the agent dealt with me unprofessional and I would not recommend them to anyone.
5/5
GoogleWe have just sold our first home with Haus and they have been fantastic, we had six agents out to value our house and within minutes of David coming into our home we knew we'd go with Haus. The whole team have been amazing, they've really held our hand throughout the process. Heather has kept us up to date every step of the way, giving us great advice. We cannot believe how smooth the process has been, we would definitely recommend them to family and friends. Friendly and professional, cannot speak highly enough of the Haus team. Thank you for doing such a brilliant job for us!
Dear Keri, it's lovely to read your feedback, thank you so much for sharing your experience. Kind regards Heather
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleWe moved into a dirty house i.e. Filthy carpets, holes in the wall, the shower head fallen off the wall, issues with access to the meters. All reported at the time we moved in, however when we moved out we were charged, along with a broken washing machine that was clearly in no fit state to use, walls replastering. When we came to leaving the property it took over a year to retrieve our deposits. Researched online and similar issues with other people who used Haus.
5/5
GoogleAfter a number of disappointing viewings with various agents we were starting to lose hope. But thanks to Anthony and Jo, who were so helpful and listened to what actually wanted, the team have found our perfect home for next year!
5/5
GoogleI had a really good experience viewing the houses and found the perfect one for us! Couldn't of done without the help of Antony and Jo, would defiantly recommend to anyone to use Haus.
1/5
GoogleWe were assured again and again that we would have a bills packaged arranged by Haus and and was one of the reasons we signed with them and in the end they did not sort a bills package with us and gave us no help in finding one, communication was extremely poor, I only found this out after sending multiple emails asking questions , if they knew they could not give us a bills package why could they not email all of the tenants and tell us instead of us finding out months later only because we kept emailing and asking questions, if we had not asked would we have even have found out??? Poor communication and false promises is the definition of bad faith .
1/5
GoogleWe had high hopes for this letting agents! We couldn’t have been more wrong! We came across their ad for a property on Rightmove, stating a price per week. We even called them to check the price was right before booking a viewing. We travelled all the way from Northampton to Leeds to view this property to find out on arrival that the price stated was actually per person, per week. As you can imagine we were quite annoyed so we called their office and they gave us ever excuse to why they weren’t at fault. If anyone is interested in any of their properties, CALL THEM. Double check the ad is right. Spell it out to them that your interested in the whole property and not just one room.
5/5
GoogleHaus are without doubt the best student and professional estate agents for rental in Leeds. I am a landlord with a number of houses. All my houses are rented through Haus and the service they proved is without doubt exceptional. Chloe and her team at the Headingley office provide an exceptional service. If you are wondering as a landlord which estate to go with then in my opinion this is the best in Leeds. If you are a student or professional looking for a house then speak to Chloe. The service is perfect. 6 out of 5 stars
1/5
GoogleThe worst agency I've been seen in Leeds. In the first time you go to see the flat they help you in some points but they don't tell you everything about the property as my case. And after moving to the flat when I want anything the replyed "call 📞 the landlord" even in small things, I want to know what is the point to sign the contract with you if you can't help me in anything while I am living in the flat. It was a terrible experience.
5/5
GoogleThe experience we received whilst viewing houses was amazing, we genuinely enjoyed it a lot. Anthony and Jo were great and they are the reason we found a house that we love and that we signed for!
5/5
GoogleOutstanding. Ian, Heather and David are the best estate agents I’ve ever dealt with. All three of them have the personal touch I’ve never experienced in this industry before and are highly experienced. They will achieve the best price for your property making them excellent value for money too. After an initial failed attempt to sell our home via a different agent, we contacted Haus. Ian came along and explained how we could improve our sales strategy giving practical tips based on his extensive experience. He restored our faith that our house was indeed sellable, and we agreed to appoint Haus. They completely refreshed our marketing with some new, high quality images via a professional photographer this time and we launched our house again via Haus. Within 24 hours of advertising we found our buyer! This was then handed to Heather who is just lovely, an utter pleasure to deal with. Again, using all of her experience she guided us through the process and kept us fully informed throughout. They know what they are doing and are passionate about your home. Thank you so much, the sale has enabled us to live in the area we want and improve our quality of life massively. What is not to love about Haus? Highly recommended! #NoMoreCommuting #Haus
Dear Sarah, thank you for your FANTASTIC feedback, we are delighted with the results achieved for you on your lovely home and all the best for the future. Kind regards Heather, Ian & David
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sheffield has the most, with 520 reviews rated 4.9 out of 5, followed by Leeds with 304.
Yes. In The Trusted Agent 2026 awards, Sheffield won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
