Trusted Agent profile
★★★★★
252 reviews across 3 offices and 2 platforms
Grantley has three offices, in Guildford and Godalming (two offices). Together they have 252 reviews on two platforms, rated 4.6 out of 5 overall.
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Grantley's three offices, most reviewed first. Each has its own page.
Showing 251 reviews on Google only. Show every review
5/5
GoogleAcquired a property through Grantley’s lettings team. Very swift service, no unnecessary delays at all. Gemma ensured we were kept up to date with the progress throughout the process. Helene and Charlie very helpful too. Would highly recommend 👍🏼 …
Thank you for your feedback, Asif. We hope that you enjoy your new property! Mark and the Grantley team
5/5
GoogleDuring the last year, I have been renting a property through Grantley’s in the Godalming area and would highly recommend them. A friendly and efficient management service, with nothing being too much trouble made it an excellent experience. The team genuinely cares about their clients, special mention to Gemma who looked after us and was an absolute superstar throughout, extremely capable, highly responsive with any issue and a pleasure to communicate with.
Thank you, Lee. That is very kind of you to take the time to write a review and we are super pleased to hear that yours has been a positive experience thus far. Mark and the Grantley team
5/5
GoogleGemma recently helped my partner and me move to Godalming. She quickly found us a number of options that met our needs and ensured the rental process was smooth and efficient, meaning we could move in within a few weeks of our first viewing with minimal stress! Gemma has continued to support while we settled into our new home and responds swiftly, whatever we need.
Thank you for your review Adam, we hope that you remain happy in your new home. Mark and the Grantley team.
5/5
GoogleShonda and her team provided a quick and efficient service, and very speedily found the perfect tenant for my property, completely understanding who and what was required. They ensured that the process was as stress free as possible, and their reputation as a well established and professional agency, with good experience and knowledge of their area, continues after many years. Thank you all.
Thanks for the great review! We’re glad Shonda and the team could help find the right tenant quickly and make the process as smooth as possible. We appreciate your continued trust in our service and expertise! Mark and the Grantley team
5/5
GoogleShonda has been exceptional throughout the rental process, from our initial viewing to moving in. She kept us informed every step of the way and made the whole experience feel easy and stress-free. Her friendly, down-to-earth approach put us at ease, and she was always quick to answer any questions we had. We’re so grateful for her support, couldn’t have asked for a better experience!
Thank you for your kind words and for sharing your experience! We're thrilled to hear Shonda made the process smooth and stress-free, your appreciation means a lot to us! Mark and the Grantley team
5/5
GoogleDuring the last year, I have been renting a property through Grantley’s in the Godalming area and would highly recommend them. A friendly and efficient management service, with nothing being too much trouble made it an excellent experience. The team genuinely cares about their clients, special mention to Gemma who looked after us and was an absolute superstar throughout, extremely capable, highly responsive with any issue and a pleasure to communicate with.
Thank you, Lee. That is very kind of you to take the time to write a review and we are super pleased to hear that yours has been a positive experience thus far. Mark and the Grantley team
5/5
GoogleAcquired a property through Grantley’s lettings team. Very swift service, no unnecessary delays at all. Gemma ensured we were kept up to date with the progress throughout the process. Helene and Charlie very helpful too. Would highly recommend 👍🏼 …
Thank you for your feedback, Asif. We hope that you enjoy your new property! Mark and the Grantley team
5/5
GoogleGemma recently helped my partner and me move to Godalming. She quickly found us a number of options that met our needs and ensured the rental process was smooth and efficient, meaning we could move in within a few weeks of our first viewing with minimal stress! Gemma has continued to support while we settled into our new home and responds swiftly, whatever we need.
Thank you for your review Adam, we hope that you remain happy in your new home. Mark and the Grantley team.
5/5
GoogleShonda and her colleagues at Grantley have been helping my family successfully let properties for many years - and there are many reasons why we wouldn't go to anyone else: Shonda is the definition of efficiency, tirelessly helping us overcome every legal, practical and interpersonal challenge with the letting and property management process. Utterly unflappable, her calm professionalism and excellent advice have proved the worth of Grantley's reasonable fees year after year. Whether you want help letting, managing, or improving the compliance/appeal of your property, Shonda is your go-to property guru.
Thank you for taking the time to share such feedback, Tim. We are very lucky to have Shonda and I know that they look forward to continue to look after you in the years to come. Mark and the Grantley team
5/5
GoogleAs a leaseholder I have complete peace of mind with Grantley handling my property. The staff, and partiularly 'my' agent, are courteous, professional and attentive at all times. They are sensitive to appropriately matching the property to the right tenant, always aiming to balance the needs of both tenant and property owner.
Thank you Sheilah, that is really kind of you to share your experience. We look forward to continuing to work with you in the future. Mark and the Grantley team
5/5
GoogleGrantleys have managed my properties in Farncombe for a number of years now. We started with Lisa Pollard, who is forever wonderful. We now have Gemma Stevens as our designated property manager and I am constantly amazed by how professional, diligent and thorough she is. She solves problems before they even occur! And all with a lovely friendliness and smile. Thank you for everything Grantleys!
Thank you for sharing Fi! We are very grateful for your business and really appreciate you taking the time to write a review. Long may your good experience continue! Mark and the Grantley team
5/5
GoogleGrantleys have managed my properties in Farncombe for a number of years now. We started with Lisa Pollard, who is forever wonderful. We now have Gemma Stevens as our designated property manager and I am constantly amazed by how professional, diligent and thorough she is. She solves problems before they even occur! And all with a lovely friendliness and smile. Thank you for everything Grantleys!
Thank you for sharing Fi! We are very grateful for your business and really appreciate you taking the time to write a review. Long may your good experience continue! Mark and the Grantley team
5/5
GoogleAs a leaseholder I have complete peace of mind with Grantley handling my property. The staff, and partiularly 'my' agent, are courteous, professional and attentive at all times. They are sensitive to appropriately matching the property to the right tenant, always aiming to balance the needs of both tenant and property owner.
Thank you Sheilah, that is really kind of you to share your experience. We look forward to continuing to work with you in the future. Mark and the Grantley team
5/5
GoogleThe team in the Grantley Haslemere office, led by the brilliant Shonda, have found me my last three rental properties. They have always been incredibly helpful and professional, but the thing that sets them apart from other letting agents, is their willingness to go the extra mile. They make what can often be a stressful time, so much easier, with kindness and compassion.
Thank you for your feedback, Serena. It is always nice to hear when people have been looked after by the team, even better that they have been able to place in in three properties! We are very grateful to you for taking the time to share. Mark and the Grantley team
5/5
GoogleThe service from Grantley’s was nothing short of exceptional! Jennifer went well over and above to get this very tricky sale through. The were many stages where it could have fallen apart but her experience showed, she used all her expertise to find pragmatic solutions and acted with calm professionalism throughout. If you want a safe pair of hands for your sale do not hesitate to work with Jennifer and the team.
5/5
GoogleWe recently bought a house in Chiddingfold through Grantley Godalming , from start to finish they were fantastic. Jennifer Harris went above and beyond to help us complete really quickly and iron out the little creases on the way. I would fully recommend Grantley to all my friends and family.
Thank you James, so pleased it all went through for you. Wr hope you enjoy your lovely new home, it is a lovely house on a lovely road!
5/5
GoogleWe used Grantley for the sale of our property in Chiddingfold. We currently live abroad and they went beyond our expectations to help - including arranging maintenance, painting and staging. We are really happy with the service and would definitely recommend.
Thank you for the review, Tom, I am glad that Jenny and Alex met your expectations. The end of an era. We wish you all the best for the future. Mark and the Grantley team
5/5
GoogleWe had a fantastic experience with Grantley. Charlie made finding a rental stress-free, keeping us updated every step of the way. Super friendly, professional, and always happy to help, couldn’t have asked for better service.
Sorry for the late reply, Isabelle. Thank you very much for your review, we are so pleased to hear that Charlie looked after you. Mark and the Grantley team.
5/5
GoogleMy partner and I recently rented our dream home through Grantley Guildford. After weeks of searching, I finally found a gem. I quickly contacted Grantley and was immediately invited to a viewing with the wonderful Lynne, who helped us throughout the process. The communication was clear and prompt, and the team worked seamlessly and efficiently. I highly recommend renting/buying through Grantley. A huge thank you to Mark, Lynne, Helene, and the whole team at Grantley.
5/5
GoogleGrantley is a phenomenal lettings agency, and I could not recommend them more. I moved into Godalming, Surrey which was a completely new area from me, having moved here from London. Their team has been a great help, very prompt and made the whole process so smooth and hassle-free! Special Cheers to Gemma for being an absolute sweetheart and also giving me a little walk tour in the rain on my first visit to Godalming!
Thank you so much for the very kind words, so pleased that you have had a good experience. Really glad that Gemma helped you feel at home. Enjoy your weekend! Mark and the Grantley team
1/5
GoogleRating only, no written review.
I am sorry that you seem to have had a bad experience with us, we dont actually seem to have any record with your name in any of our contacts. Would you please get in touch with me at Mark.blakeway@grantley.net so that I can understand what went wrong? Kind regards, Mark
5/5
GoogleExcellent customer service from the Haslemere branch. Could not recommend them enough. A complete team effort from all concerned. I would like to single out Shonda, who personally found me and my family a beautiful home. 100% would recommend.
5/5
GoogleShonda at Haslemere found us a lovely rental house. She is highly professional, experienced and an absolute pleasure to deal with. Many thanks indeed.
Thank you very much for the kind words, we are very pleased to hear that you have been looked after and we are very lucky to have Shonda. All the best in your new home. Mark and the Grantley team
4/5
GoogleI worked with Shonda at Grantley and found her and the team to be very professional with good support across all of the process from viewing, to signing the contract, to handing back the property.
Thank you for your positive review, Rebecca. We wish you all the best for the future. Mark and the Grantley team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Guildford has the most, with 140 reviews rated 4.5 out of 5, followed by Godalming with 61.
The three Grantley offices, by town:
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