Trusted Agent profile
★★★★★
252 reviews across 3 offices and 2 platforms
Grantley has three offices, in Guildford and Godalming (two offices). Together they have 252 reviews on two platforms, rated 4.6 out of 5 overall.
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Grantley's three offices, most reviewed first. Each has its own page.
Showing 251 reviews on Google only. Show every review
5/5
GoogleSamantha is an absolute super star and is always so helpful with any requests or queries! We couldn’t have asked for a better estate agent for our first rental :)
Thank you Emma, that is very kind of you is leave such feedback. We are very lucky to have Sam on our team. We hipe that you continue to enjoy your home. Mark and the Grantley team
5/5
GoogleRating only, no written review.
Thank you for sharing, Esra!
5/5
GoogleI have rented for many years and lived in various places. Grantley’s has been the most responsive and professional lettings agents and management company that I have experienced. If I had a buy to let, I would use them. I’m really going to miss my chats with Samantha. Hopefully one day I will either rent a place managed by them or, if fortunate enough, have a buy to let that they manage.
Dear Eve, thank you so much for sharing your experience. We are really pleased that is was positive, we are very lucky to have Sam. We wish you the best of luck with your move and sorry to see you go. Kind regards, Mark and the Grantley team
5/5
GoogleI had an excellent experience with this real estate agency from start to finish. Initially, I worked with Jenny and Mark, who was incredibly helpful, professional, and made the whole process feel smooth and stress-free. They took the time to understand my needs and guided me every step of the way. Later on, Samantha Strong took over, and I couldn’t have asked for a better continuation of service. Samantha has been absolutely fantastic, responsive, knowledgeable, and genuinely committed to ensuring everything went perfectly. She kept me well-informed throughout and handled everything with great care and efficiency. Overall, the level of service I received was outstanding. The team is professional, approachable, and truly goes above and beyond for their clients. I would highly recommend this agency to anyone looking for a renting , letting or selling properties.
Hi Mateusz, thank you for such a detailed review, we are so happy that you felt looked after and we wish you every happiness in your new home. Mark and the Grantley team
5/5
GoogleReally good experience with people who genuinely care
Hi Andy, thank you very much for the kind words. We hope that you are happy in your new home. Mark and the Grantley team
5/5
GoogleThe staff at Grantley (Guildford) have always been very professional and helpful. Their communication and response time has always been very prompt, often being with 2 hours of sending an email. Sam S in particular has been very helpful and quick to respond with some recent queries and related actions. Their contractors have been equally impressive. Would highly recommend their services and certainly the best letting agent I have experienced as a tenant.
Thank you for taking the time to share your experience, we are pleased that it has been a good one. Mark and the Grantley team.
5/5
GoogleWould definitely recommend Grantley agency as a tenant. The process of moving in and out was made quite seamless for us. Marta and the staff have been very helpful and quick to respond to needs and queries.
Dear Ioanna, Thank you so much for sharing your experience. We are really pleased that it was a good one and we wish you all the very best in your new home. Mark and the Grantley Team
5/5
GoogleWe rented a property through Grantley and have just complete our tenancy. The team at the office in Haslemere were very efficient and good at communicating between us and the landlord when any issues arose. I would certainly use them again or chose them to rent out a property that I owned in future.
Thank you, Jo. So pleased to hear that it was a good experience with our Haslemere team and wish you all the best for the future. Mark and the Grantley team
1/5
GoogleThis company is bias, unprofessional, and downright horrid. I had lived in my home for over 18 years. Had the best letting agent, then they retired and the property eventually ended up with this lot. Its a shame for the rare nice employee. Because the rest want to charge you left, right and centre, on moving out, try and make out you owe a month's rent when you dont and the last 2 years of my tenancy were tainted by agents telling me I couldn't have new carpet as I couldn't afford to replace it, it appeared that the fact I lived below market value was also a huge issue for them. I had never had the impression that I was wanted out until them. Of course. I was incredibly blessed to live in a super cute, nice house, below market value. Lets face it. Not many can afford Market value, astronomical. I was blessed with a windfall and left, my house is bigger, quiet and nice. If you arent on the affordable side of Market Value. My advice is steer clear, or at least keep every email, every letter and tenancy agreement, even if you live there for 20 years. Know your rights and what you are entitled to and liable for. This is my experience. Its a tough world out there. Edit: thanks for the reply and veiled threat. In the words of Queen Elizabeth II: *Recollections may vary.* Also note I didnt go into personal detail about your staff, yet here is Grantley disclosing their version of personal information and events, which is also categorically wrong. I could have said a lot more, I elected not to. However, I just wanted people to be aware. 16 out of 18 years with one exception, were problem free, the last two years were unpleasant.
Thank you for sharing your experience. We are genuinely sorry that you feel your final years in the property were overshadowed by these events, particularly after such a long tenancy of over 18 years. We appreciate that moving home after such a significant period can be emotional and stressful. For clarity, we would like to address the specific points raised: Deposit and alleged rent arrears The only matter queried at the end of your tenancy related to potential unpaid rent. Our accounting system indicated that there may have been one month’s arrears. As managing agent, we are obligated to investigate any such discrepancy before authorising the release of a tenant’s deposit. Your tenancy began in 2007 and has been managed by three different agents over that time, with rental payments made via more than one institution. Reconciling historic records within four days of notice to vacate was a reasonable and necessary due-diligence exercise. Once the Landlord confirmed that our system was incorrect and that no arrears existed, your deposit was returned to you in full without deduction. At no stage did Grantley seek to apply any charge contrary to the Tenant Fees Act 2019. Any suggestion that we attempted to levy unlawful fees is categorically denied and, if repeated, will be robustly defended. Carpet replacement and rent review discussion (January 2025) With regard to the concerns raised about the carpets, we took your complaint seriously at the time. We accepted your account of the conversation, reassigned the property manager, and issued a formal apology. We would also note that in your written notice you stated: “re the carpets, as for the longest time I didn’t want to replace the carpet in the hall.” Our understanding of the original discussion was that the Landlord was willing to consider replacing the carpets but would also wish to review the rent, which was below current market value. If that message was delivered in a way that caused offence or distress, we reiterate our sincere apology. We are pleased that you have been able to move into a new home that suits you and wish you every happiness there. We genuinely hope you are able to draw a line under this chapter and move forward positively in your new home. Mark and the Grantley Team
5/5
GoogleI would highly recommend Grantley! From the first viewing to moving in, everything was handled efficiently and professionally. Charlie was super friendly, approachable, and always quick to respond. The team made what can often be a stressful process feel really straightforward - thank you!
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We’re delighted to hear that your move with Grantley felt smooth and straightforward from start to finish. Moving home is a big moment, so we’re especially pleased we could make the process feel as stress-free as possible. It was an absolute pleasure helping you both, and we’re always here if you need anything at all going forward. Wishing you both every happiness as you settle into your new home! Charlie and the Grantley team
5/5
GoogleI would highly recommend Grantley! From the first viewing to moving in, everything was handled efficiently and professionally. Charlie was super friendly, approachable, and always quick to respond. The team made what can often be a stressful process feel really straightforward - thank you!
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We’re delighted to hear that your move with Grantley felt smooth and straightforward from start to finish. Moving home is a big moment, so we’re especially pleased we could make the process feel as stress-free as possible. It was an absolute pleasure helping you both, and we’re always here if you need anything at all going forward. Wishing you both every happiness as you settle into your new home! Charlie and the Grantley team
5/5
GoogleGrantley have been extremely helpful and understanding, their service is efficient, friendly and I happily recommend them. Diana and the team have listened to my situation and genuinely cared. This, I find, is rare nowadays.
Thank you very much for taking the time to share your experience. Really pleased it was a good one and wish you well for the future. Mark and the Grantley team.
5/5
GoogleThis is the second property that we are renting through Grantley In Haslemere and have found both Shonda and Diana to be extremely helpful, friendly and accommodating. Shonda has been our main contact during our tenancy and she has always been so efficient and quick to respond to any issues. A fantastic customer service and lovely team.
Thank you, Yalah. Really pleased to hear that you have had more than one good experience with our Haslemere team, long may it continue. Mark and the Grantley team
5/5
GoogleGrantleys made letting the property stress free and easy. I would definitely recommend them for anyone looking for a great property agent or manager.
Thank you Sarina, I hope that we can act for you or your family again in the future. Take care, Mark and the Grantley team
5/5
GoogleThanks to Diana I manage to move in to my new place quick and on top of that she was very helpful with some other documents needed for Spouse Visa for my wife to come to UK! Many thanks Diana! All the best
Thank you Jaime, so pleased that it worked out well for you and that Diana was able to go above and beyond. We hope that you enjoy your new home. Mark and the Grantley team
5/5
GoogleLynne and the Grantley team have been amazing from start to finish. Their support and clear communication made the process smooth and stress-free. Lynne was always kind, responsive and very professional. I truly appreciate their help and would happily recommend them.
Thank you, Aysen. That is very kind of you to leave such a lovely review. We are pleased that the move went smoothly and we hope that you and your family enjoy your new home. Mark and the Grantley team.
5/5
GoogleSuch great service and really supportive throughout the move! The whole team has been amazing from start to finish, a big thank you to everyone involved. I’d like to give a special shout-out to Diana for making everything run so smoothly. Her help and professionalism made the whole experience stress-free. Highly recommended!
Dear Ben, thank you for sharing. We are always pleased to hear that our team has helped make what is usually one of the most stressful occurrences, into a positive one. Enjoy your new home, Mark and the Grantley team
5/5
GoogleWe had a great experience selling our house with Simon and the team at Grantley. Simon's knowledge and experience was really valuable to us during both the negotiation and legal stages. He was very attentive to all parties and his clear communication ensured that we progressed to completion relatively quickly and without major drama.
Thank you Geoff, we're so glad to have been part of your journey and to have secured such super buyers for you. We wish you all the best in your new home, we're sure you'll be very happy there! Simon and the Grantley team.
5/5
GoogleAs first time buyers, we couldn’t have been more grateful to be dealing with Grantley throughout the process. Simon went above and beyond to support us and answer our (many!) questions. When we come to sell, we’ll be going straight back to him. Highly recommend.
Thank you Jack. It has been an absolute pleasure to deal with you both during this process. We hope you'll all be very happy there for many, many years to come. Congratulations!
5/5
GoogleWe had a great experience selling our house with Simon and the team at Grantley. Simon's knowledge and experience was really valuable to us during both the negotiation and legal stages. He was very attentive to all parties and his clear communication ensured that we progressed to completion relatively quickly and without major drama.
Thank you Geoff, we're so glad to have been part of your journey and to have secured such super buyers for you. We wish you all the best in your new home, we're sure you'll be very happy there! Simon and the Grantley team.
5/5
GoogleAs first time buyers, we couldn’t have been more grateful to be dealing with Grantley throughout the process. Simon went above and beyond to support us and answer our (many!) questions. When we come to sell, we’ll be going straight back to him. Highly recommend.
Thank you Jack. It has been an absolute pleasure to deal with you both during this process. We hope you'll all be very happy there for many, many years to come. Congratulations!
5/5
GoogleShonda and the team at Grantly have looked after my parents’ residential lettings for 30 years and I can honestly say that we could not have asked for a better service. They are primarily property people, which may sound a strange thing to say, but some agents are not and don’t really understand either the property or their clients, it is just about a fee. Shonda and Grantley understand both and go out of their way to make the new letting or renewal as painless and professional as possible. They knew that it was more important for my parents to have good tenants, who they had completely vetted, paying a fair rent, and who would look after the property, than getting a sequence of more difficult tenants, paying the highest rent possible, who then don’t look after their investment. That is not to say that they don’t the market, they absolutely do, but they balance that with their client’s needs, because they know their client well, having been with them for so many years. As my parents got older, I took on managing their properties and again, Shonda and the team made this transition as smooth as possible, whilst still respecting that my parents liked to be informed along the way. We have never had the full management package, but they go above and beyond in helping us find the right people to help us manage the properties, nothing is too much trouble. I could probably have just written that we have used them for 30 years, that would have said it all, but they deserve a bit more of a pat on the back than that!
Dear Stephen, thank you so much for putting that all into words!! That is exceptionally kind of you to take that much time out of your day to share that. It gives us all pleasure to know that such a longstanding client is that happy with our service. Mark and the Grantley team.
5/5
GoogleAs a tenant in one of Grantleys managed properties for the last 3+ years, theyve always been fantastic. Very quick to respond and sort any issues out. Always reachable with their 24 hour maintenance emergency line too. Professional & friendly!
Thank you so much fornyour kind words Emma. We wish you all the best in your new home!
5/5
GoogleA highly professional and conscientious team made the sale of my property straightforward. The inevitable obstacles were dealt with quickly and communication was excellent throughout the entire process. Highly recommended.
Thank you for taking the time to write a review Anthony. It has been a pleasure acting for you in the sale of a much loved home. Equally encouraging to see a buyer moving in who seems to love it as much as you do! Very best of luck in your new life. Simon and the Grantley team.
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Guildford has the most, with 140 reviews rated 4.5 out of 5, followed by Godalming with 61.
The three Grantley offices, by town:
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