Gleeson Homes Yorkshire West estate agents in Knottingley and Bradford

★★★★★ 1/5

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Terrible customer service !! Went through Meridian mortgages like they asked and went through there solicitors (Rhodes and Walker) and they took the house off me because they can't price their houses correctly. Please be aware there are problems with plot 95 at Northbeck Grange and it has been down valued twice by TSB and Nationwide. They had the house up at £220,995 and the 1st valuation by TSB came back at £195,000 so they sent off for a 2nd valuation which came back lower at £190,000 and then wanted to send off for a 3rd valuation which was ruining my credit score. They will not admit the house has been priced wrong even though 2 lenders have down valued the plot by a big amount.They had no right to take the plot away from me the way they did and the sales manager Laura has no empathy for anyone, she believes she's always right and is very rude, not professional in any way. Believe me this site is only nice until you place your reservation, after that goodluck getting in touch with anyone. Please be cautious if you're looking at buying with Gleeson as they do not care about people, you are just another sale to them.

S · 16 April 2023 · Gleeson Homes Yorkshire West Bradford (Northside Road)

★★★★★ 1/5

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We do not recommend houses from…

We do not recommend houses from Glessson, they are delivered in an unfinished state, built quickly, not correctly! Lots of basic bugs, all beautifully before picking up the keys. After that, no contact, they promise it ends there, the two-year warranty is just a lie! A lot to write but why - watch out for them!!!!!

Ewelina · 13 April 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 2/5

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Very disappointed with them

Very disappointed with them . Spoke to a lovely lady arranged appointment jobs a goodin, …..Website is very deceiving 1st lady I spoke told me with my deposit they would ad 5% then then options of ,what I read as 6k worth of upgrade. Kitchen, floors, etc was made up . Don’t like new builds but this was to good to miss! Got there..NOTHING, upgrade was not as “defined “ in fancy category offered detached with upgrade of or 5% either or! You get fences and trurf!! How is putting a fence up an upgrade?? Bitterly disappointed with don’t care attitude of the woman I went to see. Attitude stunk wasn’t interested at as the houses are selling so doesn’t really care. Read carefully before you waste your dav viewing them, she even said wasn’t her job to deals

John · 10 April 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Do not buy from Gleeson Homes

Do not buy from Gleeson Homes, once they have you money they are not interested. Absolutely disgusting customer service during the buying process and aftercare. Just read the reviews.Black mould all over our en-suite and in the other bathroom the bath cannot be used due to the gap in between the bath and tiles! Still not fixed after being in the house nearly a year.The cherry on top for us is we have a detached home but our electric cables are in our neighbours land due to a mix up with the plans! We have asked for these to be moved since moving in but Gleeson dont reply.No other house on the estate has this issue, who would want a detached home with their property in their neighbours land??Our meter should of been fitted on the side we had access to as we knew we had no direct access to the side it is fitted on.Also check your main consumer unit and if it is over 3m from your meter you should have a cut off fuse.We are trying to have a EV charging unit fitted but due to the location of the electric meter is is proving to be a nightmare and will cost a fortune as it wont be classed as a standard installation! I would advise checking everything before you complete on your house, including the location of meters, boundary lines etc etc and if there is anything not correct do not complete till they sort it out as once they have your money they dont want to know.

Jodie · 30 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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AVOID!!!!! Northbeck Grange bd7

Bunch of Cowboys… Avoid this company!!!! You will regret it later. The houses on Northbeck Grange have been rushed look at the drives they are not even level!!!! Customer Service is shocking to say the least…

Sarah · 23 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Buying a new build home should be an…

Buying a new build home should be an easy transition if this is what you want then don’t buy from Gleeson homes!!!After being lied to by the sales representative and now being left with no outside area not fit for purpose we are so stressed it’s ridiculous. We have also had to have a full new kitchen and floor due to installation issues. Then to top this all off there have been a massive amount of snags which are still not rectified to an acceptable standard. I have been told there is no one I can escalate this complaint to, maybe a senior member of the group should come and acknowledge these issues and rectify them!!!! The amount of time taken off work and chasing the issues takes over your life maybe pay a little more and buy from another builder.

Lisa · 20 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Gleeson could care less about you or your new home!

Gleeson Homes… well it’s a shame you can’t buy your first home, twice, because Gleeson have done nothing but make it a hellish experience. And the worst part is they couldn’t care less.June 2022 we got the keys to our house after already being messed around by Gleeson. Communication from day one of reserving our plot was absolutely abysmal.The day before we officially completed on the house and got the keys we found out our turf which cost nearly £800 wasn’t laid. Also a 1m strip of the length of our plot was also being occupied by Gleeson. Just reminder that we were no pre-warned about this and a waiver was presented on the day when the sales agent realised we were completely unaware of this.We agreed they could use our land for 8 weeks, which we signed the waiver for and were told once they had finished doing what they needed to do our turf would he laid and we’d have our land back. Fast-track to December 2022 basically nothing had been done - we never even had a temporary fence between our rear garden and an active building site. Our front lawn was also just used as a dumping ground for construction material. The number of “it’ll be done in two weeks” we had up until this point became a running joke.So already we have been massively let down, not only did we not have the house we paid for or turf (meaning the garden was completely unusable), we were also constantly lied to by the site manager who claimed weather was the issue, even though no fewer than 10 complete houses were built and residents moved in since we moved into our home. The true reason they didn’t progress was the house next to ours was not selling so they decided not to finish it meaning they had to continue using our land.We were offered good will gestures at the time we got our keys as an apology for not advising us of the issues in the first place, these good will gestures were a few extra paving slabs to the rear. Free-fencing was floated as a goodwill gesture but these fences were to be put in anyway so we’re not a goodwill gesture at all. I must say we did also get a free £75 side gate which was offered by the site manager after about 20 weeks of us waiting to have our land and garden back.Around comes February and with the help of a new sales agent and Gleeson’s contract manager we finally had our turf laid and usable garden. The front lawn also had to be relaid due to the damage builders had caused. However obviously February is much more than 8 weeks since June… in-fact it took a total of 32 weeks. We had never given our permission for the land to be used beyond 8 weeks but what choice did we have?There were of course the usual snags that come with a new build house. This is now also becoming and absolute farce to resolve. 3 separate days me and my partner have taken off work to be available for the tradesmen to come in a complete the works. 3 days we have been completely let down with tradesman apparently going missing and when they did arrive having no idea what they were actually there for. Today is our third day waiting around for them but the work is not going to be completed today so we are going to have to take another day out of work and our lives to wait for Gleeson. Is 8 months not already long enough?We have been the through the whole complaint procedure with Gleeson and even had directors at our house to discuss our complaint. There’s not been so much a sorry. Gleeson simply do not care what type of service they offer to their customers. Gleeson do not value their customers time. Gleeson couldn’t care less about the safety of the residents on their developments. They couldn’t even deal with a complaint properly. At every stage they had the facts wrong even though we had detailed them in black white multiple times to them.We are also not an isolated event on this estate. We know of 8 residents just on our street dealing with the same challenges.What do we do now? Gleeson have already told us they are not bothered by our complaint and that we just have to suck it up. So who do we complain to now? How do we get what we paid for, and some compensation for our land, time and the distress Gleeson have caused?A house is not a small purchase so please if you’re looking for a new build, steer WELL clear of Gleeson, they are simply not worth it. Give your well earned money to somebody who cares and will give you the home you deserve.There is so much to this complaint including tradesmen urinating in view of our property, our Ring cameras have even picked it up. But like I say Gleeson couldn’t care less.Please please do not buy from Gleeson.

Jonah · 20 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Avoid this company

Avoid this company. They have the worst customer care. They will hurry you and rush you through sales and then take your money and ignore your snags and problems. They will promise you x y z to shut you up but they will not deliver. Your house isn't freehold it's fleecehold: Restrictive Covenants with permission fees and estate management company charges which are currently unregulated and uncapped.

Matterson · 20 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Prizes for positive reviews

Did plot 2 birch green get another freebie gift for their positive reviews? Worst company we have ever dealt with. Non responsive and still have issues. AVOID AVOID AVOIDAlso it's not freehold it's fleecehold. Your house WILL be passed to an estate management company and their fees are unregulated and uncapped so BEWARE. All these "brand ambassadors" getting freebies for positive content how about look after ALL your buyers equally

Matterson · 20 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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No grass in garden, Terrible

No grass in garden, lots of snag items! Misrepresentation…offered me £3,000. Deposit contribution but later took it away saying they had to use it to put flooring in, as house doesn’t come with flooring! Then installed cheap carpets as well. Had I known all this I would have bought from another builder! Unbelievable! What new build doesn’t come with grass or flooring? Now their website is advertising flooring as standard, included. They care team keep blowing me off and abating my complaints! NOT even a doorbell or porch light! My depression and blood pressure have gone through the roof!

Jimmy · 19 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Worst house builders in the country by…

Worst house builders in the country by far!!! Absolute cowboysCan't believe they have the cheek to sign houses off the brickworks appalling even after repairs it's still terrible, snags are all apparently repaired but to an absolute appalling standard mould everywhere gardens are awfull nothing but kids building these houses PLEASE AVOID THEM DO NOT BUY!!!!!!!!!!

JM · 18 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 2/5

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Don’t want to know.

Quick to take your money but once that handover is done they don’t want to know you, paid for them to lay my grass, the drainage isn’t working properly so now 80% of the grass is dead and just mud, they’ve closed the case on the portal without my signature, people will say they’re cheap house but they’re not but they are built cheap.

Jordan · 16 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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We previously had a gleeson home and…

We previously had a gleeson home and everything was great we decided to buy another gleeson property and everything has been a nightmare since we bought a 4 bed and they have fobbed us off with alot of things like the air vents they should of been checked on our home demo so nothing will be done even though they come open when windy, the windows creak, the front door has gaps and loads of air gets in which makes the house freezing, shower wasnt fitted right, the toilets leaked and they tried to blame us, the stair at the bottom all cracked and unsafe would only fix with glue, door for the kitchen was on the wrong way, chipped tile in the utility room, the radiator’s upstairs there is something wrong with the valve as it tickes really loud when you put the heating on still not sorted but they are wanting to take all flooring up or dig holes out the ceiling to fix, multiple problems with doors dropping and scratched doors and the paintwork terrible. We had customer service bloke come round and sort the paintwork out he dropped paint on our carpets which we purchased our self and customer service are a joke and wouldnt do anything then we had someone come round and fix the oven housing as the oven was only screwed in with one screw the other has gone through the side panel, they changed the new york panel under the oven which was chipped which also took them 10month to sort out, also the drain water had come up through under the sink in the kitchen and soaked the unit which the wood had swelled so was asked to change it so they came out and they chipped our flooring and ripped it on one side from sliding equipment across the floor and the plumber also put the sink down on the floor with no cover which i wasnt there for at 1st but when they had left noticed they had done this. Gleeson customer service are a joke and wont own up to this and will not rectify it, i wouldnt buy another one from them as this should of been a great experience but its been by far the worst!!! Do not buy from these as you hear the horror stories and we might sound like wingers but you have to see it to believe it

Kay · 15 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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DO NOT BUY A GLEESON PROPERTY!

As a first time buyer i wouldn't recommend purchasing a Gleeson property, to start with the selling agent lied to us through the whole process and had such an attitude repeatedly telling us she was one of Gleesons top sales agents, we were told the day we paid our reservation fee that we had to decide what extras we wanted then and there but wasn't able to see any of them, we wanted fencing and asked what type is it and was told to google 'hit and miss' which is what we wanted, on the day of completion we noticed that what we got wasn't what the sales agent told us we would get, when we reported this we was told Gleeson was change the fences or refund us the hundreds we had spent on them, they wasn't even level, they are less waves in the ocean! We've had so many faults we've lost count, several of them are reoccurring as Gleeson were unable to fix these to a satisfactory standard the first time which resulted in the fault returning days after they had 'fixed' it, we were told by members of the site team that they were aware of certain issues but don't go and tell the homeowner until the homeowner contacts them.The covenant is a waste of time as well! Everyone signs this within their deeds and we were told that any issues or breaches of the covenant we are to contact Gleeson as long as they are still on the estate and they will deal with the breaches, we have contacted Gleeson along with several of our neighbours but have been told that the covenant isn't legally binding and Gleeson wont be willing to do anything about any problems or issues homeowners have on the estate.DO NOT BUY A GLEESON!!! Thanks to Gleeson we will never buy a new build ever again! It is too much hassle, you expect from a new property not to have as many issues as we and all our neighbours are having, a few cracks maybe but ceiling falling down, stairs caving in, walls in the wrong place, driveways too small, ridiculous amounts of leaks all topped off by being told it is your fault, not the builders who built the bloody thing.

Joshua · 14 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Cowboys

This place is vile Only care about selling these poorly built homes

Bryan · 7 March 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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No after care

After being in the house for 18 months I am still waiting for the drive to be tarmaced . They take your money and have no after care I had so many problems in first few months it's then you find that the sales girl and site managers have lied and as soon as you move in they do not care about you I'm sure there are some that are happy with their homes but the after service is a joke the senior managers of the company should get their heads out of their backsides and sack the middle management who keep telling them all is well my advice is do not buy from gleeson rip off merchants

Paul · 22 February 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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NO BUILDING REGULATIONS CERTIFICATE

No building regulations certificate issued 8 months after completion. Gleeson denying wrong doing all though breached their own contract!!! Ceilings collapsing. Roof tiles not secured. Mould in loft & on windows. All flooring uneven. Do not buy a house from these cowboys! The reviews don’t lie…. Unlike Gleeson.

Louise · 22 February 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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This is my second review one was in…

This is my second review one was in December which was about my experience with the lovely Louise at Northbeck grange she has been exceptional but for me this is a never ending situation my self and my son are sleeping on the floor In others houses we bought a house with gleesons and that particular plot was just a slab on the floor and not moving they then offered another which I was told maybe December we could move in then came January as an estimate now saying Feb but I can’t see it happening as we past middle off Feb and driving past the house it does not look like it’s going to happen I was told about 2 weeks ago it’s on paint stage and have no other knowledge as the site manager is on annual leave so I can’t be updated I moved from Essex lost my house been in Bradford nearly a year and practically homeless I have heard from my own son Adnan khan who has recently moved into a Gleeson home same area that Mo the site manager is amazing and helped him a lot so please if that is true contact me so I can have a bit off hope as the way things are going I have non also concerned once we do move in as the reviews are terrible what is gonna happen if I could turn the clock back I wouldn’t have gone with gleesons

Kalsoom · 21 February 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Lovely house, horrible experience

The house itself is lovely. We've spent a lot of money having the garden done, however, the driveway STILL hasn't been finished and we've been in nearly 2 years! Gleeson have now decided to plant Oak trees 3 foot from our garden- the recommended space is 50 to 70 foot away from a property. Customer service is a joke! We spend our days off chasing Gleeson to get things done. We also had a faulty tap, this Gleeson managed to fix, it only took 9 months. If we could go back 2 years, we wouldn't come anywhere near even though we love the house, the Gleeson experience has spoiled it for us.

David · 20 February 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Outside tap

Had an issue with my outside tap, reported it after only living in the house 2 weeks, cancelled it cause it started working, reported it again in Dec, defect declined saying its weather related. Since found out many people on the estate had same issues, therefore not weather related and an actual issue with the tap. Been living in my house 6 months, biggest mistake of my life buying a gleeson home

Mr · 14 February 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Terrible!

Garden has no grass, no gate added to fence, most importantly the workmanship of my new home is way below anybody’s standards; alot of flaws and snags. No door number, no porch light, paint and plastering is horrible, kitchen is defective, bathroom has chipped tiles, no shower, half tiled up with only a bathtub. Very dirty and a lot of issues, like cracks. You wouldn’t buy a brand new car with flaws would you??? I’m pissed off. My neighbour has more problems than me. And don’t believe the incentives, they don’t provide carpets or flooring as standard. That used my £3k and the rest!

James · 4 February 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Honestly by far the worst company I have ever dealt with!

Honestly by far the worst company I have ever had the displeasure of dealing with. All smiles and niceness when they're trying to sell you a home, but the after care experience is just absolutely appalling. I could not even begin to think where to start with providing details of the endless list of fob offs and issues I've had. I've been to the NHBC twice about them they're that bad! Note to anyone looking to buy a Gleeson home DON'T unless you are a skilled plumber, electrician and builder yourself because if not you'll have nothing but stress

Becki · 31 January 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 5/5

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Visited Gleeson homes to view show…

Visited Gleeson homes to view show house in Horncastle. Very impressed with professional attitude by on site rep (Mireille Scott). Looks like we will soon be buying 🙂

Richard · 29 January 2023 · Gleeson Homes Yorkshire West Knottingley

★★★★★ 1/5

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Avoid.

Avoid.I reserved a house last Feb and was so excited. My journey started well and then it got worse and worse. Delays happened where i was close to my mortgage expiring, they laid the wrong floor tiles and i had a professional snagger come who found 150 snags on my 2 bed property. I asked for compensation for the stress and got told they don’t do compensation and i could always pull out…great customer service, you get lied to A LOT. The workmen who came to fix some snags cause damage to my property. Gleeson rejected so many of my snags as ‘duplicates’ but they weren’t and then got told they wouldn’t fix them if i challenged them? Like what the hell! My neighbour has had 4 leaks and they won’t compensate them or replace their damaged flooring from it. The company is honestly the worst. Poor customer service and the people that work there don’t even know the meaning of it. The attitude of Regional Managers go right down to the workmen, no respect or concern for their customers so you get poor quality work and experience. Salesman was good on my site but again was lied to several times. The work i’m having to get done to the house is costing me a fortune and they just don’t care! They may be affordable homes but there is a reason for that!

Jade · 27 January 2023 · Gleeson Homes Yorkshire West Knottingley