Trusted Agent profile
★★★★★
1,220 reviews across 5 offices and 2 platforms
Gleeson Homes Yorkshire South has five offices, in Chesterfield (two offices), Worksop, Langold and Harworth and Bircotes. Together they have 1,220 reviews on two platforms, rated 3.7 out of 5 overall.
Gleeson Homes Yorkshire South's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotIf I could give a 0 I would!
Well where do I start Gleeson home build poor quality houses, once home owners move in they don’t give a damn about you! I have been having on going issues with my property since day 1 and I am still waiting for it to be rectified.
5/5
TrustpilotBest home buying experience ever!
Over the past 18 months we have been searching for our new home. After visiting many different developers and viewing hundreds of showhomes, we have decided upon the Longford, plot 76 at Vickers Grange. Not only are the houses well built and represent excellent value for money but they are invariably found in some very desirable locations. Something we haven't seen from any other developer. Today, we have done our options, and it was an absolutely pleasure. Karen, the sales executive, gave us some much needed insights to tile and flooring choices. The choices which we had to choose from was amazing, and represented excellent value for money. Unlike other developers we have seen, their options are not priced to make profit from you. We cannot wait to move into our new forever family home.
1/5
TrustpilotIf I could give no stars would be…
If I could give no stars would be better2 years lived in our "home" waited for repair still waiting if we could go back I'd of not got the house! So nice to you get your money then the run! We are 1st time Byers. Wish we never. Still waiting for fixes to happen.....
5/5
TrustpilotI have just completed my property at…
I have just completed my new home at Sutton heights. The sales rep Adam made my journey amazing. He communicated regularly with updates and helped chase the brokers when needed. Thank you Adam for all your help and thank you Gleeson for my lovely home. Helen
5/5
TrustpilotI've just moved into my new home at the…
I've just moved into my new home at the birkwood site, from first dealings with gleesons, to completing have been brilliant. The sales rep, Morgan, was invaluable, she was very knowledgeable, friendly and supportive throughout the whole process, she kept on top of it all so it ran smoothly and went out of her way to help when asked (she is an asset to gleesons), even my limited dealings with Danny the site builder have been positive. I feel comfortable that should something go wrong (which it hasnt) they would go out of their way to help
5/5
GoogleRating only, no written review.
5/5
TrustpilotGreat recruitment team especially jade…
Great recruitment team especially jade whitemore very professional and lovely team
1/5
TrustpilotStill continuing to live a nightmare.
An update to my previous posts.We've now been in our new house for 26 months. STILL waiting for the driveway to be finished! Gleeson did arrange for the drive to be done earlier this year, what a joke! The drive had 'dry turn' marks all over it within days and holes started to appear. The customer service manager and the foreman of the tarmac company came and inspected it and agreed it needed to ALL be taken up.Then we were back to square 1, chasing Gleeson and the tarmac company to get it done. Again, every correspondence with them starts with an apology. They say "We are trying to work with you " - HOW! We just want the work done and then hopefully never have to deal with Gleeson again. We have spent so much money and time on making the gardens and area nice, and it is so frustrating to see the workmen walk all over the flower bed and wheel his wheelbarrow over them. We had also laid slate around the edge of the garden, we spend so much time picking large clumps of tarmac out of the edges now. We just want the work done so we can finish our plans. Our neighbour is so frustrated, he has put his house up for sale, he's had enough. To sum it all up, the sales team were fantastic, the move and completion went so smooth, but once we moved in it turned into a nightmare. The company is very unprofessional, they really don't care once they've had your money. They need to learn communication skills and stop the customer chasing week after week, month after month. I wish they would finish our property and disappear.
1/5
TrustpilotLA discount that isnt
My son is buying a new home. It was offered as a LA discounted plot. This should be 30% off the market price. The price they used they set themselves. The discount price they are offering is only about 15% off the price they are selling other properties on the same estate at "market" value. When this was queried they said they had sold properties at the higher price. In short they are making money on the back of first time buyers.
5/5
TrustpilotOur experience with Gleeson
We purchased our first home on the Birkwood site in Mareham Le Fen a few months ago and are overall pleased with everything! In the process up to completion, Morgan our sales executive was always so kind and made us feel at ease and answered any questions we had, she would communicate with us on a regular basis to keep us updated with everything! Even now we’ve moved in Morgan stills makes us feel welcomed and listens to any minor issues we may have and are sorted within a matter of days! I highly recommend purchasing at the Birkwood site.
5/5
TrustpilotBirkwood
We were originally looking at the shared ownership on the Birkwood site. We arranged to have a chat with the lovely sales executive Morgan who showed us around and after a chat, we realised we could actually go for our dream home and apply for a fergus instead of a shared ownership. Morgan was always there to assist with any queries and kept me positive when I needed it. Even once we moved in any problems were sorted out straight away and without any stress. If you're looking to buy I Would highly recommend visiting Birkwood and talking to Morgan she is simply amazing.
5/5
TrustpilotDecision made!
We had been thinking of moving for some time, eventually we decided on a new build. We made a list of sites in the area we were interested in. By lunchtime we were very disappointed with what we found until we came to Gleeson Homes at Canalside, Hapton, Burnley. Monday 21st August 3023 we went into the Sales Office where Sharon warmly greeted us. After ascertaining exactly what we were looking for she told us of the various options available to us in a way we understood. Sharon showed us various properties available and after discussing them the decision was made. We found the property we were looking for with Sharon's help. Sharon is very much a people person and helped us tremendously and we are so grateful to her. We decided to go ahead and purchase a house so the wheels were set in motion. During the next few days Sharon kept us up to date with what would happen next and on Saturday 26th August we went to Hapton to sign the registration documents and no we can look forward to moving to our new home in the not too distant future. Sharon is an amazing asset to Gleeson Homes and can't thank her enough. Please consider Shsron for this award she is certainly worthy of it.Sylvia Chow
5/5
TrustpilotSmooth process at Birkwood!!
I’m purchasing a house at the Birkwood development in Mareham Le Fen and the process so far with Gleeson has been superb! Morgan the sales executive on site is brilliant and will answer any questions your have at anytime! She is super helpful and has great design input when choosing your options for your new home! I’d highly recommend for a simple and smooth buying process. Thank you Morgan!
4/5
GoogleRating only, no written review.
1/5
GoogleVery bad finish of a new house, highly disappointed! Six month on, still not done my snags, their saying I have to be home 4 days 830-430pm and won’t take a key. They have before. I have no family or friends in UK, just started a new job and can’t take 4 days off! They don’t work weekends either. Total inconvenience, horrible customer journey! Buy somewhere else TRUST ME!!! Good way to get out of poor workmanship!
3/5
GoogleRating only, no written review.
1/5
GoogleBit like lego homes 🏡 …
5/5
GoogleBought our first home here. Location is great and the homes are cosy and warm. Nice neighbours and great sense of community. Bit of construction going on still but can see how nice it's going to be. Bolsover council are also excellent.
5/5
GoogleCalled in early September, a really good mix of house's in style and sizes, mire importantly seemed very fairy priced. I was guided round by a lovely lady (Catherine I think) new her stuff and able to answer a few challenging questions about the site and future plans I put her. Nice one Gleesons
1/5
TrustpilotDO NOT BUY A HOME HERE.
DO NOT BUY A HOME HERE.Danger - have been left with my family of 7 including 5 children between the age of 1 & 10 & pregnant partner at risk of "immediate danger" to life & property as they had incorrectly installed a faulty boiler & have no intention of sorting the issue & advise its out of warranty. Not willing to provide any gas safety certificates and advised once you buy a property its basically your problem regardless of the false advertising of fair trade policies etc. They will look for any excuse not to sort out your defects - had a trusted plumber check the bathroom & reported of awful job on the bathroom installation which wad causing the leak - the fix was to use reseal the bath & paint the roof where the leak had been caused then refused to come back out when I complained. The 1 star if for the sales team who were fantastic (Wendy) who made us so excited about our new home & feel so welcome. Customer service have ruined all of that. Will be taking this further.
5/5
TrustpilotThanks Deborah Duck for sorting my new home
What can I say about Gleeson Homes, Well after reading the reviews and the many hate groups on facebook, I was unsure about buying from them. But after Meeting Deborah at Willows park Development And seeing the seeing the quality of the houses in the flesh my mind was changed, I had a very fixed criteria of what I needed from my new home after after looking at various property's settled on a Kilkenny. I wasn't sold on the layout and preferred the layout of the Tyrone. I was going to wait for a Tyrone but after looking at the offer that was on the Kilkenny made sense to go with it. Luckily I did as they sold the rest out to investors! something I was assured from Their marketing they didn't do. Why 5 star simply the service that I received from Deborah (Her boss was a little bit pushy during exchange and completion which stressed me out on many occasions) but Deborah was always there to sort any issues and show me pictures of her pet duck! In my opinion sometimes management should leave it to the staff who know the customers and have that existing relationship with the customer. After I moved in the site manager Craig has been outstanding with checking if have any issues, fixing small snag and going above and beyond to ensure minimal distribution. After 2 months living here have to say love my home and 0 regrets with using Gleeson.
1/5
TrustpilotNorthbeck Strange
Ask yourself the question before you buy at Northbeck Grange. Why has the sales office re-located all the over to BD2 Calverley View? Could it be something to do with the fact that the existing home owners wouldn't stop complaining about the countless issues they have and are still facing? Was this interrupting the sales pitches? Strange, why would the sales office not be located at the build site? any longer...Moving on, after you have purchased, you can forget about after care. I had an issue with my drive whereby because it wasn't laid correctly, the rain water does not flow into the gutter, instead it pools on the drive and against my house. The previous site manager who has now left the company, explained this is normal and we will "monitor it over the coming weeks/months". Now that he has left, and its been about 6 months, I re-opened the defect after he told me to close it, I assume to keep customer care of their backs only to find customer care themselves have now said its not a defect. How is water pooling against my property not a defect?Moving on to the inside, if trust pilot allows, I will upload several images of the quality of work you can expect, or you can see my Google Review. Poor finishes in every room, a broken bath panel, when you step into the bath it sounds like the ceiling might give way (again), oh because it give way due to a leak before. After they fixed the leak, the bath panel was never put back in place properly. The defect is still outstanding to this day.Multiple pencil marks on my walls behind radiators, no sealant in places where sealant is required and the outside pavement looks awful, come have a look for yourselves, its like they just couldn't be bothered to lay fresh tarmac.Fake weep vents around the whole property which means sooner or later, if moisture ever gets in, it isn't getting out, good luck guys! Oh and I almost forgot about the loud banging when the hot waters turned on, behind the walls and the tiles on the roof rattling whenever its windy. Before you part with your hard earned, potentially life savings, read the reviews, visit the properties, knock on peoples doors, we don't bite. Come and see first hand what you are buying, don't let the smiles and pre-sale antics buy you.Me and my family will be selling as soon as we are able to, its been less than a year. Id like to buy somewhere where my car isn't damaged every time I try and use the drive on my own property due to the ridiculously high drive lip and low, unfinished pavement!Oh and before i forget, I only remembered because the same thing has happened at another Gleeson property. So the sales office/site have "lost" a set of my house keys. I recall months ago, prior to my official move in I requested a key to my garage, because I would like access to it, something which Gleeson's must not have thought off. I enter the property a few days after requesting the key to find it sat on my kitchen table! So when i asked for all my keys now that I've moved in, the key is no where to be found. Is this a security risk?? I think so. So now someone could enter my property, without force, at any time day/night and its all thanks to Gleeson's. Wish me luck everyone!
5/5
TrustpilotSurprised by the bad reviews
I have been really surprised reading the reviews about gleeson. From the first day we went in the sales office to the present day having been moved in two months, the service by Gleeson has been spot on. Had a couple of snags when moved in but these were fixed within 72 hours without issue. Would definitely recommend purchasing a house on Hawthorn Fields.
1/5
TrustpilotPOOR REVIEWS SAY IT ALL- ONE STAR IS…
POOR REVIEWS SAY IT ALL- ONE STAR IS NOT LOW ENOUGH. I am absolutely sick of dealing with this pathetic excuse of a company my mental health is in the drain. Imagine trying to watch TV with the wind blowing through two doors and onto your face due to a hole in your front door and a lock that doesnt open for 3 minutes and being your only fire escape due to gleeson not giving you a back gate!I reported this when i noticed where the breeze in November came from, to be told after months and months itll be another 7 weeks, to then find theyve gave my door to my neighbour whos had her keys 2 weeks!DISGUSTING
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Chesterfield (The Grove) has the most, with 1,143 reviews rated 3.7 out of 5, followed by Chesterfield (Woodhouse Lane) with 1,127.
The five Gleeson Homes Yorkshire South offices, by town:
