Trusted Agent profile
★★★★★
1,220 reviews across 5 offices and 2 platforms
Gleeson Homes Yorkshire South has five offices, in Chesterfield (two offices), Worksop, Langold and Harworth and Bircotes. Together they have 1,220 reviews on two platforms, rated 3.7 out of 5 overall.
Gleeson Homes Yorkshire South's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSharon and Josh at Rainsborough park…
Sharon and Josh at Rainsborough park have been amazing the full journey and can’t thank them enough!
Thank you for your kind review Sophie.It's great to hear how well you have been looked after through your entire Gleeson journey.We will be sure to pass your kind words onto the team at Rainsborough ParkKind RegardsGleeson Homes
1/5
TrustpilotWish I never bought the house to begin…
Wish I never bought the house to begin with… absolutely heartbroken. Was told I wasn’t able to do a snag test before I completed and wasn’t sure whether or not this was normal as I’ve never bought a house before. During the “home demo” I was shut in a room for an hour unable to walk around the home I was buying freely and spoken at, about dampness and electric work within the home. The site manager stressed repeatedly that I wasn’t able to do a snag test and this was “not the time for snagging”. As if that wasn’t bad enough, I completed the following day and immediately found snags from pipe work to paintwork, dents in walls etc and after 24 hours of moving in the house flooded. The waste pipe was hanging out and hadn’t been connected properly, the overflow apparently wasn’t connected or sealed and therefore I had water coming from the lightbulbs, walls and ceiling completely soaking floors, carpets and damaging skirting boards. I was told to report it all via the gleeson app but when I did, the people came to fix the issues and made them worse. The plumber cracked a tile in the bathroom, told me to not get water in the overflow because he “couldn’t guarantee it wouldn’t flood again” and therefore the bath functions as a deep shower because the overflow tap is so low down water doesn’t cover you. The skirting boards should have been replaced but ended up being painted over - I now have paint over the floors & a poor bloke spilled an entire tub of it down my stairs. The integrated appliance wasn’t installed properly, the work to all skirting boards, window sills and generally around the entire property are awful and all have snags (feel free to request photos). And to top it all off, I work from home, so any issues to be “fixed” prohibit me from working for periods of time due to noise or things that require my attention etc. Also, when I first reserved the plot I asked questions about boarding out the loft, storage, building onto the house etc, all things that Dina in the office explained were fine to do. The moment I had the demo and was ready to exchange i found out all these things were completely untrue & the site manager specifically highlighted NOT to board out the loft so there is zero storage in these houses and they are essentially the same size as a small dolls house. Dave the deputy site manager is a blessing to this estate but everything else has been an absolute nightmare. We have been told by so many other residents about issues to their homes, most of which have been ongoing almost a year so I am not holding out hope for any of this to be fixed any time soon.- EDIT - you’ve replied but I have already emailed you and replied to your email and you’ve done nothing since… You’ve attempted to “correct” some of the issues in the house by literally glossing or painting over them. Also the baths are fitted with an extremely low overflow so water doesn’t even cover you when you have a bath. Another thing Gleeson will not correct. There are so many issues it’s like the houses are thrown together.29/11 - EDIT - you’re replying to this yet ignoring my response to your customer care team! You won’t replace a bath that doesn’t function and your site manager is completing uncompleted jobs I have listed to your online app. The customer service process is an absolute nonexistent joke
Good morning RebeccaWe are sorry to hear about your recent experiences. Please can you email customercare@mjgleeson.com providing your plot and development details so we can look into this further?Kind RegardsGleeson Homes
5/5
TrustpilotAmazing customer service
I'd give Deffinatly 5 stars for a brilliant customer service recieved from Sharon Sales executive at Rainsborough Park Gleeson.She was able to answer any questions we had about purchasing our first house.She was always happy to answer any questions we had and give advice.Sharon went extra mile to help us to find and get the property we loveBig Thank you!
Thanks you for your review NadiaIts great to hear that Sharon has been looking after you so far. We will be sure to pass your kind words on, and please do not hesitate to contact Sharon again should you need any further assistance.Kind regardsGleeson Homes
5/5
TrustpilotFirst class customer service
My first appointment at Gleeson Homes was on 22/11, by 24/11 - I had reserved a plot and I am now well on my way to owning my own home at Squirrel Fold. Jon (Vickers) was the first person I met at Gleeson and I can honestly say he is a credit the the company. Initially he was welcoming and helpful and so knowledgeable about the homes and what would be involved in the purchasing process. Over the past 2 days Jon has gone above and beyond for me and continues to do so, even liaising with the mortgage company on my behalf on his day off. Jon has made an overwhelming time enjoyable and stress free, I can’t thank him enough. I would highly recommend Gleeson homes for your new build and in particular Jon for his first class customer service.
Thank you for your lovely review JulesIt's excellent to see the relationship you are building with Jon, and we will be as excited as you to see you in your new Gleeson Home on this fantastic development asap!We will be sure to pass these comments on to Jon - he will be delighted to hear how happy and excited you are!Kind RegardsGleeson Homes
5/5
TrustpilotFirst time buyer - No problem!
As a first time buyer, getting on the property ladder is one of the most daunting things I’ve done - even at my big old age of 40. Claire and Louise at Calverly have been beyond helpful throughout the process, from listening to my situation, to keeping in touch for regular updates and then finally helping me choose all the extras and personal bits for my new home.Buying a house with Gleeson hasn’t been daunting at all - they help you with everything, from Mortgages to Legal advice (they have panels & partnerships) to understanding next steps and helping you pick cupboard doors. Claire and Louise have been fantastic - always welcoming and helpful, and have made the whole journey as exciting and fuss free as possible.Roll on completion!Thank you Gleeson, and thank you Claire and Louise.
Thnk you for your lovely review HeidiHearing about the excellent service you have received is fantastic, and we will be sure to pass this on to Calire & Louise who will be delighted!Thanks againGleeson Homes
5/5
TrustpilotJust been to visit the site at Squirrel…
Just been to visit the site at Squirrel Fold and the service was outstanding. From visiting the office Jon Vickers went through everything from site plan and helped me from the beginning keeping me update until the property was released. I am looking forward to going through and completing in summer 24.
Thank you for your review ScottIts great to hear that you received such good service from Jon at our new Squirrel Fold development.We cant wait to get you into your new home in the summer!We will pass your comments on to Jon, who will be delighted!Kind regardsGleeson Homes
5/5
TrustpilotExceptional service
We made a reservation at Vicker’s grange DN11 and we have had a lovely experience so far, Karen has been of great help she keeps us up to date about the development, goes extra mile to make us satisfied and takes her time to answer every question. Karen is a great asset to Gleeson Homes as she is very knowledgeable and she treats her clients with care and respect. I would recommend Vickers Grange; they’ve got an excellent team
Hi Victor, thank you for taking the time to complete a review!We are delighted to hear how well Karen is looking after you and will be sure to share this review with Karen who will be pleased to hear that you are so happy with the support she is providing.Kind regardsGleeson Homes
4/5
TrustpilotI went to the sales office of Calverley…
I went to the sales office of Calverley View in BD2 and the staff was very friendly. She gave me all the information I required and I am looking forward to buy the house soon. Thanks
Thank you for taking the time to leave us a review Sandeep.We look forward to you joining the Gleeson family very soon, and will be sure to share this review with the Calverley team!King RegardsGleeson Homes
5/5
TrustpilotExceptional service
2 weeks ago we moved into our new home at Rainsborough Park. From our very first visit to the sales office, where we met Sharon Binns, to completion, they all have been brilliant. Both Sharon & latterly Josh, the sales reps were very knowledgeable and kept us updated on a weekly basis on the progress of the build. They were always, polite, friendly and supportive throughout the whole process especially as we were not local to the area; I can honestly say that Sharon went the extra mile and really is an asset to the company. As there are a number of units still being completed around us, the site manager, Neil, would always notify us if there were heavy groundwork machinery in the area and/or high noise levels. As with any new builds there are always snags, but these were dealt with within a reasonable time-frame and and I am certain that should something go wrong, Gleeson's would rectify it as soon as they could without a doubt! We are very happy and would highly recommend Gleeson Homes without hesitation.
Thank you so much for your review MartinIts great to hear how well Sharon & Neil have looked after you throughout your entire Gleeson journey.We will be sure to pass on your kind words to the team!Kind regardsGleeson Homes
1/5
TrustpilotBad Experience at Rhodes Point
Rhodes PointI live in Rhodes point since March 2023 and the site manage Colin always do his job very well with good relationships. However, they are doing some driveway finishing work for phase 1 but they start to work in front of my house on 6/11/2023 without any prior notice to us for moving my cars away. They only rely on the contractor Halfway Surfacing to put a preprinted template letter to our letterbox but lack of monitoring. Things happened 6/11/2023, I have a school run and MOT in the morning and when I left home at 07:45, there is still nothing in my letterbox saying there are some work. When I arrive home at 10:45, I cannot park and my other car was blocked. When I open the door, found the letter issue same day on work in my letterbox. Is this a prior notice? Or they can just put something to your letter box and start their work immediately? Really bad and rubbish.Then I found the sales office, the lady Yvonne and her manager Emily was not helpful. Even I talk to site manager Colin and he can do nothing for help.How can Gleenson building homes, changing lives? Changing my live to an even worse side?Also, I had referred a friend to but a house in this estate in Nov2022 but due to human error, the referral fee of £250 still missing. DO NOT recommend Gleenson anymore.
Good morning Keith,We are sorry to hear of the recent issues you've experienced whilst we have been working on the final surfacing of your development, and any miscommunications that might have occurred.Please could we ask that you email customercare@mjgleeson with these details along with your plot number and contact details so that we can investigate this further?Kind RegardsGleeson Homes
3/5
TrustpilotVery helpful
Very helpful, lovely sales team. Took good care of me and kept me informed every step
Thanks you for your kind words CatherineIts great to hear that our sales team have looked after you so well and have left a lasting positive impression on you!Kind regardsGleeson Homes
5/5
TrustpilotI found my dream home and the Gleeson…
I found my dream home and the Gleeson team could not have been more supportive and helpful. Sharon Binns is amazing at her job and I couldn’t have asked for a better person to help me buy my first home. We had issues with mortgage advisor and messed up everything for us but Sharon was there every step caring, supporting us and we couldn’t have got through it without her 😊. Gleeson she is one in a million and you’re so lucky to have her on your team!! Thank you for everything Sharon x
Thank you so much for your recent review.Its great to hear how Sharon has supported you during your purchase journey. We will be sure to pass on your kind words.We hope you have many happy years in your new Gleeson Home!Kind regardsGleeson Homes
1/5
TrustpilotDo. Not. Buy.
I bought a Gleeson property in 2015, brand new. Since then we have had the following issues: Plumbing. The bath was not installed properly and after a mere 12 months of living in the property discovered a huge leak from the bath pipesThe hosepipe tap has leaked for years, even turning off the water doesn’t help. The pipes under the sink are always producing condensation because of the way they have been installed, causing damp and mold to grow, in a place that’s impossible to fix without professional help. Windows and doors: both my front and back door no longer lock securely, the handle of the back door snapped off about 2 years into owning the property and both doors are no longer aligned. The windows no longer close without force and are just poor quality to begin with. Cracks in the walls and ceiling after we were advised the house was done settling and would no longer do this. Uneven concrete floors put in. We had carpets installed when we first came to view the house, which after normal wear and tear we decided to replace last year. After pulling them up, we discovered underneath was dented, stained and poorly set concrete which means we are now limited to what flooring we can put down, without having uneven surfaces. Back garden: on a slope which we knew about, but after trying to dig some of it up, found debris and concrete, waste building materials under the surface. They literally buried their rubbish instead of disposing of it appropriately. The roof. This is the big one. We had to have a roofer out as we discovered a leak, less than 10 years into owning the house. The roofer said the house had been thrown together. Nails hammered in and bent over where screws were required. Uneven and insecure felting mean our roof now needs entirely removing, refelting and putting back together which is going to cost us over £4K in total. We bought this house for £100k back in 2015, when upon further inspection, it’s not even worth half of that. Avoid at all costs.
Good morning RachelWhilst it has been 8 years since you purchased your Gleeson home, you are still covered by your NHBC Buildmark warranty should you experience any issues with your home.Please call 0344 633 1000 and NHBC will be able to assist you for any items covered by your warrantyKind RegardsGleeson Homes
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting poor customer service only intreasted on get bonus
Hi Nic,Thank you for your review.Please could you email customercare@mjgleeson with some more details regarding your issues so that we can investigate further?Please can you ensure you quote your plot number and development.Kind RegardsGleeson Homes
1/5
Trustpilot0*. If you value your money and time, do not buy from Gleesons
Problem after problem. Bought our home a year ago and had issues since completion. The reviews say it all
Good MorningWe are sorry to hear that you have had some issues with your new home. Please ensure any issues are reported via your My Gleeson portal. As a responsible developer, we will be sure to attend to any issues that fall within he scope of your 10 NHBC Buildmark warranty, the first two years of which are our responsibility.Kind RegardsGleeson Homes
1/5
TrustpilotNEEDS 0 STAR REVIEW.COWBOY BUILDERS TAKE YOUR MKNEY AND RUN!!!
Bought my house in 2019 was all nicely nice when but once you gave them your money thats it they not intrested in dealing with the faults though there shoddy cowboy work. My bathroom is constantly a problem. I hae a hole in my kitchen through their plumbing over the years but rhey eefuse to look at it as its ‘over 2 years’ but in the two years there drag it out OVER the two years so they can say no my problemTERRIBLE HORRIBLE firm NO customer serviceNO care giving once youare moved in money changed hands Cowboy firm build on the mega cheap to maximise thier profits DO NOT BUY FROM GLEESON HOMES
Thank you for your review.We are sorry to hear that you are not happy with your Gleeson experience. Please can you email customercare@mjgleeson with details of any outstanding issues that you believe require additional attention, and we will review the case in detail.Kind RegardsGleeson Homes
1/5
TrustpilotPurchasing experience
The initial consultation with Gleeson was as expected, polite and helpful until you reserve the property. I was told I’d receive regular updates on the build of the property which I didn’t, I received one phone call. The first lender valued the property at zero, I went to see Gleeson at their site sales office and they stated they’d received my email but didn’t bother to contact me about it and made no comment on the fact it had been valued at zero. All they said was we will just have to see what another lender says. The second lender down valued the property by £10K, again Gleeson made no contact with me, I had to attend and again they said they’d received the email and they were shocked at the down valuation. I expressed that they would need to match the market value for me to continue as this was the second down valuation of the property and I was simply informed I would have to provide the additional £10K as they would not bring down the price. I have been chasing my reservation fee for weeks and they have even advertised my plot for sale again but I am yet to receive my reservation fee. They have also increased the value to £174,995 when they are fully aware the property is valued at £160K. The lack of communication and service as a whole was appalling and if I didn’t like the property as much as I did, I would have never continued. The whole experience from start to finish has been abysmal and I think it is probably a blessing in disguise that I have not purchased with Gleeson considering my experience and all the other reviews.
Good morning LeanneWe are sorry that you have not had the positive experience we would have hoped for.Please can you share the name of your development as well as your plot number so that we can follow this up with our regional colleagues to ensure this is resolved for you?Alternatively, email Customercare@mjgleeson.com with the details and we will progress from there.Many thanksGleeson Homes
1/5
TrustpilotWere do I start
Were do I start, moved in end of November 2022 to 37 snags from electrical problems to damaged kitchen cupboards, worktops, etc, the quality of workmanship is a disgrace, been waiting since November 2022 for the snags to be all completed, every time , still from this day 23/6/23 work still outstanding worsed gang I've ever seen Gleeson homes not worth a carrot, the walls are paper thin, you even have too buy your own fence. Here is more that's on Google maps Bought a new build November 2022 , the sale's staff were great, after I got the keys there were over 30 snags from not painted parts too damaged things, the toilet was leaking, shower point not in the position I paid for, had 2 replacement work tops damaged, no drainage in the back garden always flooded, skirting boards damaged, cracked tiles on roof, spot lights wrong position then repaired were the hole was, kitchen doors scratches and I paid for an upgrade, the sealant in a terrible state, no pedasal down stairs toilet, lots of painting missing, kitchen floor not level, overhaul terrible workmanship ,still been waiting 11 months for the repairs to be finished, I've been putting things on the portal ever since from this day, I wouldn't recommend buying a house from gleeson homes, nothing but problems, as you can see as well there are chip marks on the kitchen doors and kick boards
1/5
TrustpilotWish I could give 0 stars
Wish I could give 0 stars. Terrible company to deal with who build terrible houses. Takes years to get anything fixed and then the snowball of problems after the initial issue they wash their hands of. Customer service team lie constantly to you just to try and get you off their back.Ripped my front garden up and never re-turfed it and said that was my responsibility, even though the front turf is provided by them. For years ignored that a drain cover was never fitted correctly, they looked at it confirmed it wasn’t fitted and still left it for another year and when the drain was filled with stones from the drive, sealed the cover and now won’t clear the blockage in the drain.If I could go back and never listen to the salesman’s lies and waste my money, I would.
1/5
TrustpilotI wish I could give this company a zero…
I wish I could give this company a zero star. Their customer service is awful. You have to fight tooth and nail to get anything sorted once you move in. They use cheap contractors to save money. My back and front gardens were never done properly. Took them 10 months after moving in to come survey my garden then still did a terrible job. The turf laid in my front is terrible quality and they laid it on top of stones and now it doesn’t grow properly or evenly. Their response is it’s homeowners maintenance but no it wasn’t done correctly in the 1st place. I wish I had never bought a Gleeson home.
1/5
TrustpilotMoreland Green (NE17)
Having moved into the house less than 24-hours ago, my partner ran a bath for the first time last night and having been in for less than 5 minutes I was sprung in to action due to a waterfall coming through the dining room light fitting, flooding the dining room and the down stairs bathroom. On our home demonstration the site manager banged on about moisture in the walls and keeping the vents open on the windows to dry them out… a message to Dave (site manger) if there is moisture in the walls we now have it in the ceiling, floors, carpets and electrics due to shoddy workmanship that must have been signed of by you.You will be given a “moving in pack” which contains a leaflet on what/who to call in an emergency, which we did at 21:30 last night. We have now been without power or water for 13 and a half hours still with no sign of the “emergency” plumber having been told he will be with us between 09:00-13:30.Off to the site office we went this morning only to be told that the site manager is on holiday and the “emergency helpline” which has the Gleason logo proudly printed all over it has “nothing to do with them” and that there is “nothing they can do”… this is what to expect, not only from the builders but also the whole after sales and customer service representatives.Once they’ve moved you in… it’s not their problem! ABSOLUTELY DISGRACEFUL!~number 9 Winifred gardens.(Please feel free to knock on the door and ask any questions if you are to consider buying a house here)***update***Plumbers arrived (independent and not associated with Gleason homes) stated the plumbing in the bathroom some of the worst he has ever seen… support screws half tightened, middle of the bath not supported at all, overflow pipe not connected, bath not tanked and finally, bath barely sealed!
5/5
TrustpilotExceptional
We have been moved into our new Hawthorn fields home now for 10 days and I would like to make it known to all interested parties that we are extremely impressed with the whole process.From the initial contact and sales process to the aftermarket service.The site team and head office contact have been exceptional.We have had a few small snaging issues and all of them have been dealt with in a prompt professional manner.I would highly recommend buying a property from this builder they go above and behond.
Hi KevinThank you so much for taking the time to leave us this review. We are delighted you have had such a positive experience whilst purchasing your new home.We are also pleased to hear that the site team and our Customer Care colleagues are looking after you now you have moved in, and we want to wish you and yours all the happiness for the future in your new Gleeson HomeKind RegardsGleeson Homes
1/5
TrustpilotThese houses are cheap for a reason and…
These houses are cheap for a reason and that is because they are sub standard not fit for purpose. They use the cheapest materials available. When I viewed my property the garden did have a slight incline however upon signing for the property the garden looked like a ski slope. 26 tonnes of soil has had to be removed to make the garden serviceable, to date it has cost me 10k to have some sort of garden. Gleeson customer care are a waste of space they don't care (it's in the plans and too scale) it's not muppets the incline is steeper than when the property was viewed, 6 homeowners on this street are having to spend thousands on there Gardens because all have been miss informed by your sales staff.The paintwork comes off when you wipe it, the heating doesn't work, the upgraded bathroom lights are falling from the cieling, the front door does not fit, the outside light has stopped working both toilet seats have cracked, the dive way is not fit for purpose. But this company do and say its within building specification.Gleeson man up and support your customers who are supporting you by buying your housesNEVER AGAIN WILL I GO GLEESON
5/5
TrustpilotGleason homes ,aderley green
So sorry about that ,the site office did contact me back and everything was clarified and there is the 10 year NHBC guarantee and , thank you Gleason homes and Denise for being so helpful
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Chesterfield (The Grove) has the most, with 1,143 reviews rated 3.7 out of 5, followed by Chesterfield (Woodhouse Lane) with 1,127.
The five Gleeson Homes Yorkshire South offices, by town:
