Trusted Agent profile
★★★★★
1,178 reviews across 6 offices and 2 platforms
Gleeson Homes Tyne and Wear has six offices, in Widdrington, Spennymoor, Annfield Plain, Consett, Durham and Houghton Le Spring. Together they have 1,178 reviews on two platforms, rated 3.6 out of 5 overall.
Gleeson Homes Tyne and Wear's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe customer care I received was…
The customer care I received was impeccable. I was kept informed on every stage and the after care has been faultless
Thank you for your review Helen.It's great to read that you are delighted with the aftercare you have received, and this is something we will strive to continue delivering for you.Kind RegardsGleeson Homes
5/5
TrustpilotVickers Grange
I purchased the house in January 2023 at Vickers Grange development and I can say that the sales executive who is Karen Woolley is amazing, very professional and makes you feel like you are not alone in all the process of purchasing the house.
Thank you for your review.It is lovely to see that after almost a year since you moved into your new Gleeson home, the impression that our sales executive has left on you remains just as positive.Thank you for your kind words - these mean a lot to us as a company, and Karen personally.Kind RegardsGleeson Homes
5/5
TrustpilotVickers Grange Gleeson Homes
I have had the privlege to buy a Gleeson Home on the Estate of Vickers Grange. Their agent Karen took me through the process with professionalism, organisation of build process was outstanding. Karen was the port of call throughout my purchase, which made it a less stressful. Nothing was to much, products you could purchase was also explained and without pressure to feel you needed to purchase. Karen is a valuable asset to Gleeson and potential purchasers as she makes it all easy. A great agent.
Thank you for your review Paul.We are please to hear how well our sales executive Karen looked after you and removed as much stress as possible during your purchase journey.We will be sure to pass on your kind words!Kind RegardsGleeson Homes
5/5
TrustpilotOur gleeson experience
Our gleeson experience so far has been fairly smooth sailing. It is going to be mine and my partners first home. The system is pretty organised and easy to follow, so the buying process in general is pretty easy going. It is definitely a good company to use if you’re a first time buyer and you’re a bit confused with how buying a home can work. I can’t yet comment on the actual building or home. Our sales executive, Alex has been helpful & transparent. The home is currently still in development, so Alex has been providing us with weekly updates which we really look forward to seeing each week so that we know where our plot is up to. It’s exciting to see it coming together as time goes on. As this is our first home, we don’t like being in the dark with what’s going on, so receiving updates for us is really reassuring and helpful. As we can’t yet speak on the actual home itself, only our experience so far, we will leave another review after completion & moving in
Thank you for your review MasonIt's an exciting journey that you are on, and that's why regular communication is so important - that way you can share in the excitement as your new home comes together, ready for the big day!Thank you for the positive review - we aim to keep delivering to your expectations now, and in the future.Kind RegardsGleeson Homes
5/5
TrustpilotHarriers Croft
Harriers Croft From reservation to completion was brilliant, any problems were dealt with promptly and the communication was excellent with regular build updates and any questions we had were always answered straight away. The sales executive we dealt with always made us feel welcome from the moment we stepped in the office to enquire to the day we got the keys, we was always made to feel special. Since moving in to our home any defects have been dealt with very quickly and communication again has been excellent. The site team have been giving us visits to make sure we are happy which has been lovely. Really happy overall.
Thank you for your review RhiannaWe are pleased to read that your whole Gleeson journey from reservation, right through to completion and beyond has been such that you felt comfortable enough to give us a 5 STAR review!Your kind words are very well received, and will be a delight for the whole Harriers Croft team to read.Kind RegardsGleeson Homes
5/5
TrustpilotOutstanding at Greymore
Outstanding from the start ..with professional support from sales team (Zara),customer service and site team(Trevor & Joe)Now moved in the support has continued ...from team They continue to go above and beyond to help us..Great journey .Thanks Gordon&Susan
Thank you for your recent review Gordon and SusanHearing the words "above and beyond" is a delight to our ears, and we will be sure to pass on your kind words to the whole team!Kind RegardsGleeson Homes
1/5
TrustpilotWhere to start…
Where to start…7 months living in my new home. 37 snags listed as soon as we moved in. Many fobbed off by Gleeson for which are clearly building issues. For example, dripping condensation in my loft is apparently part of the house drying out. This may be true for abit of damp, but not when there is condensation dripping off the roof all over the insulation. Another example, a cracked tile clearly where they have screwed the shower in and I’m told I should have picked this up on my home demo. Many many other issues (i.e none of the ceilings being level by average 17mm)Do not recommend. Avoid
Thank you for your recent review.We are sorry to hear that you are currently unhappy with your Gleeson experience. Please can you email us at CustomerCare@mjgleeson.com with details of any issues, detailing your development name and plot number and referencing your Trust Pilot review so we can investigate your concerns fully?Kind RegardsGleeson Homes
1/5
TrustpilotWhere to start…
Where to start…7 months living in my new home. 37 snags listed as soon as we moved in. Many fobbed off by Gleeson for which are clearly building issues. For example, dripping condensation in my loft is apparently part of the house drying out. This may be true for abit of damp, but not when there is condensation dripping off the roof all over the insulation. Another example, a cracked tile clearly where they have screwed the shower in and I’m told I should have picked this up on my home demo. Many many other issues (i.e none of the ceilings being level by average 17mm)Do not recommend. Avoid
Thank you for your recent review.We are sorry to hear that you are currently unhappy with your Gleeson experience. Please can you email us at CustomerCare@mjgleeson.com with details of any issues, detailing your development name and plot number and referencing your Trust Pilot review so we can investigate your concerns fully?Kind RegardsGleeson Homes
5/5
TrustpilotCarol is amazing.
Amazing 5 weeks 6 days to buy. So happy with our property, the help and support from Carol has been amazing. She has kept me from going insane to getting moved in before Christmas. Nothing has been left out and all our snag list has been completed in such a quick manner that I am so impressed with this site at Abbeytown. Carol has been there all the way. Excellent communication and support thank you Carol. You have made our dreams come true. X
Thank you so much for your review.Reading that we have made your dreams come true does the same for us here at Gleeson!Carol will be delighted to hear the sentiment in your words here, and we all hope you have a fantastic first Christmas in your new Gleeson Home.Kind RegardsGleeson Homes
5/5
TrustpilotBuying a new house
Absolutely perfect from start to finish, if there were any problems they were sorted quickly and efficiently, made my house buying experience so easy and stress free, kept up to date with all the different stages, WELL Done
Thank you for your review Ms HetheringtonWe are delighted to have delivered you a perfect experience start to finish - that is what we always strive to achieve!Kind RegardsGleeson Homes
5/5
TrustpilotVickers Grange
I've been in my new home coming up for a year now and don't have any complaints. The sales process was smooth, informative, not pushy at all. The house itself, there were a few snags as to be expected but nothing major and everything was sorted in a timely manner. The builders on the estate are really helpful as well. I understand everyones experiences vary but mine was a very positive one and based on this I would recommend
Thank you for your review DarrenA smooth purchase experience followed by excellent aftercare is what we aim for! It is also fantastic that you feel able to give us a 5 STAR rating, and a statement that you would recommend us to others!Kind RegardsGleeson Homes
5/5
TrustpilotWe dealt with Debra at Monarch Green…
We dealt with Debra at Monarch Green for Gleeson .She was exceptional at her job and always lovely to deal with and made us feel welcome . We would definitely have bought from her but unfortunately Gleeson homes have got very expensive and as we are trying to downsize to one of their bungalows this was not now possible .But we would be very happy to deal with Debra in the future if circumstances changed as she is definitely an asset to your company .
Thank you for your recent review WendyWe are sorry to hear that you are currently unable to purchase a Gleeson home. We are however pleased that Debra has served you so well with your enquiry, and we would recommend you keep in touch with her moving forward to see if there is anything we can do to assist you with your move in the future.Kind RegardsGleeson Homes
5/5
TrustpilotMONARCH GREEN
MONARCH GREEN WILLINGTONTook a day out to view the New homes at the New Gleeson development in Willington.Debs Kirkland the sales executive showed us around the show homes this included a beautiful bungalow we were very taken back with the room sizes. We also viewed a three bedroom, upgrade's are stunning. We fell in love with the downstairs shower room/toilet exceptionally well sized. The driveways took us back plenty of room for two cars. We had a drive around the area and it’s quiet with beautiful surroundings. Debs introduced us to the site manager who gave us some information about the beautiful homes. So pleased we took the time to go and view the development. Thank you Debs for the cup of coffee and the information you provided us today.
Thank you for your lovely review ChristineIt's great to hear that you had such a great experience during your recent visit to our Monarch Green development.It's also fantastic that you recognise the size and specification of our latest homes, and that both Debra and our site manager were able to assist you so well.Please keep in touch with Debra for any further information, as we would love to have you as a part of Gleeson in the near future!Kind RegardsGleeson Homes
5/5
TrustpilotCouldn’t be more helpful…
Couldn’t be more helpful…Thank you 👍
Thank you for your review - Much appreciated!
4/5
TrustpilotGreymoor Meadows
Greymoor Meadows. The sale to completion was brilliant. The sales rep kept us informed and made us feel at ease. We did have issues with the mortgage provider but Gleeson's worked with us to get this resolved. Won't lie I have had faults with the house but all have been fixed with no issues.I was sceptical about buying a gleeson home reading some reviews but got to say my experience has been positive. It all comes down to who Gleeson's subcontracted too to build the homes for the quality. Gleeson's isn't the issues it's the builders they use on some estates.
Thank you for your review EdwardIts great to hear that you have been well looked after throughout your sales journey and beyond.Whilst we do try to minimise post completion snagging, unfortunately like all developers, there are sometimes things we need to attend to.More than ever we are working with our subcontract partners to constanly set expectations of what we expect, and improve quality for our customers.Thank you for your balanced review - It is much appreciated.Kind RegardsGleeson Homes
5/5
TrustpilotI bought a house on the Greymoor…
I bought a house on the Greymoor meadows site in Carlisle. The process of purchasing the house was made straightforward by the sales woman Zara. When I moved in the site team of Trevor (site manager) and Joe (assistant site manager) were more then helpful with providing me a skip for my rubbish. I would definitely recommend buying a Gleeson home for the product and the service.
Thank you for your review JoeIt's great to hear that our site and sales team have, and continue to support you through your Gleeson journey.We will be sure to pass on your lovely feedback.Kind RegardsGleeson Homes
5/5
TrustpilotI experienced exceptional customer service
I experienced exceptional customer service. Despite the heavy rain pour on weekend, the staff took their time to take me to view the property.
Thank you for taking the time to review your recent Gleeson experience Mr Akinmulero.Please do not hesitate to keep in touch with our sales team should you need any further assistance.Kind RegardsGleeson Homes
5/5
TrustpilotWell all I can say is Thank you
Well all I can say is Thank you from start to finish Claire Kensal was amazing she was patient understanding extremely knowledgeable and kind such a lovely lady that saw us through the whole process nothing was too much trouble even though she had to deal with me. We can’t fault Gleeson in the slightest the whole transition was smooth and pretty much painless even after moving in if we needed assistance or anything rectifying then the site foreman Harrison was quick to respond and action out requests. These actions were quickly followed to to ensure they were complete again by Claire she certainly takes great pride in her job. Our home is everything we could wish for seriously glad we chose Gleeson and Claire
Thank you for your lovely review SarahIt's brilliant to hear how well Claire has looked after you, and that your home is everything that you could wish for!We are delighted that you chose to purchase a Gleeson home, and we are pleased that you are now part of an ever growing Gleeson family.Kind RegardsGleeson Homes
5/5
TrustpilotWarm and informative experience
We viewed with Tina at model walk. Tina was amazing and informative. We were so happy with how our appointment went. She even swayed my partner to buying a new build on the site as he was on the fence at first as we’d had viewings with other companies before. Maybe the fact they grew up in similar areas near Birmingham held more weight for him 😂. Anyway she had the warmest welcome and nothing was too much trouble to help us on this journey to buying our first home. Thank you.
Thank you for your recent review.We were delighted to hear how well Tina has looked after you, and we sincerely hope to be able to welcome you into the Gleeson family very soon.We will be sure to pass on your lovely comments, as hearing how happy our customers are with the service we provide means everything to us!Kind RegardsGleeson Homes
5/5
TrustpilotWe are in the process of selling our…
We are in the process of selling our home with a view to buying a new home from Gleeson. So far our experience with John Vickers at Squirrel Fold has been excellent. He contacts us regularly and we love speaking to him as he’s so friendly and knowledgeable and doing everything he can for the deal to complete. He is an asset to your company and deserves recognition from the company. Thanks John and the sales team and have a wonderful Christmas.
Thank you for your lovely review Mrs BowerJohn will be very pleased to hear how well you think he is looking after you. We hope, as you do, that we can support you all the way in your journey to becoming a Gleeson homeowner.We will pass on your kind words to John, who will really appreciate them I'm sure!Kind RegardsGleeson Homes
5/5
TrustpilotThere are no traffic jams along the extra mile.
I would like to thank Claire for making every interaction count. Even the small ones. Has your boss ever told you, you're an asset to the company? Claire exceeded my expectations as if she knew what those expectations were. I know very little about Gleeson Homes as a company. To me Claire and Louise are the company. The courteous treatment to which I was subjected during the preliminary stages was second to none. The sincerity, determination and integrity (pull over push) was clear as crystal. I can see that instead of focusing on the competitors Gleeson Homes focuses on its customers. Thank you again Claire and Louise. Keep on giving it 110%. So the Countdown To Home-ownership begins. It's a two storey-house. I just hope a third story doesn't unfold after legal completion. Keep Calm and Watch This Space.
Thank you for your fantastic review.It's really pleasing to hear how well Claire and Louise have looked after you so far in your purchase journey with Gleeson.We are looking forward to delivering you your new home, and welcoming you fully into the Gleeson family!We will be sure to pass your kind words on, as they mean a lot to us.Kind RegardsGleeson Homes
5/5
TrustpilotI am going to buy new build house from gleeson northbeck-grange
I am going to buy new build house from gleeson northbeck-grange there's Genil she is dealing me. i really appreciate her she is so kind well trained and very professional
Thanks you for your recent review.We are glad to hear that Ginell is providing you will an excellent service.We will be sure to pass on your comments, which will be gratefully received!Kind RegardsGleeson Homes
4/5
TrustpilotGinell Harrop
Ginell Harrop. Sales Executive at Northbeck Grange BD7Ginell was so lovely and helpful with the process of buying my home and even introduced a Legal adviser to me. She listens to me and understands my situation being a novice in this area. Ginell is always ready to answer my silly questions. Her service was outstanding as she helped me from the beginning and kept me updated every week regarding the stage of the build. I am looking forward to going through and completing it in 2024. Ginell is very knowledgeable, she treats her clients with care and respect. I would recommend Ginell Harrop at Northbeck Grange. Thank you Ginell!
Thank you for your lovely review AyoIts great to hear how well Ginell has been able to look after you during your purchase journey. We pride ourselves in looking after our inexperienced purchasers, so its brilliant to hear that this is just what Ginell has done for you.We look forward to you moving into your new Gleeson Home in the new year.Kind RegardsGleeson Homes
5/5
TrustpilotGreat experience with Claire and Louise
We have had a great experience with Claire and Louise so far at Carrwood Park. They have been thoroughly professional, always welcoming and helping us throughout the buying process. We have always been greeted with a smile on their face. Always received prompt response to our queries.
Thank you for your review JazibIts good to hear how well Claire & Louise have looked after you. We will be sure to pass on your kind words to them both.Kind RegardsGleeson Homes
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Widdrington has the most, with 1,138 reviews rated 3.6 out of 5, followed by Spennymoor with 21.
The six Gleeson Homes Tyne and Wear offices, by town:
