Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotFantastic all round experience
Had a fantastic experience from start to finish with Gleesons.It was a very emotional time for me following a break up and I needed a quick turn around but it was my first experience buying a home so I was clueless. Mary made the whole experience stress free and went above and beyond for me, along with Declan who has been endlessly helpful even after my move in date. I had no issues with the house itself and communication was fantastic from start to finish. I cannot thank the team enough for making my experience an exciting and stress free journey
Beth · 17 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review BethIts wonderful to read how well Mary & Declan have looked after you throughout your Gleeson journey, just when you needed that support.To remove the stress and keep the experience exciting for you is testiment to the whole team, and we thank you fo sharing your feebback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotMary George The Green Blidworth
Mary George, the Sales Executive at The Green in Blidworth made my whole buying experience of my property an exciting joyful journey. She was always helpful in person and on the telephone, keeping me updated on the progress of things, reassuring me when I had any concerns. Although always professional she also made me feel totally at ease with her and her confidence in Gleesons made me confident too and I am now happy home owner and Mary started me on that journey and through to the end . She is a credit to not just the company but to herself.My experience was in 2023 moving in June
Sharon · 16 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review SharonIts great to read how well Mary has looked after you and reassured you evey step of the way.Hearing that you are a "Happy Homeowner" is music to our ears, and we thank you for sharing this feedback with usKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGleeson homes leading the way.
We are waiting on a Gleeson development in our area of Doncaster to start building which will hopefully be this summer and myself and my wife are keen on a bungalow and Gleeson Homes have clearly taken the lead by at least considering people who don’t want to negotiate stairs when they get older by building a few on their developments which other builders don’t even consider. We wanted to see the bungalow in real life and not just on an artist’s impression so we arranged to view one on the Birkwood development in Lincolnshire and was met by Angie the sales representative who was so polite helpful and professional and such a lovely lady. She walked us to the bungalow and we didn’t feel rushed at all whilst we took measurements and pictures so we could assess when we got home. We have to say we were very impressed by the design and actual living space. We can’t thank Angie and Gleeson Homes enough for allowing us to visit and we certainly can’t wait until the development is up and running near us. Once again thank you.
Paul · 16 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review PaulWe are delighted to hear that Angie looked after you so well during your recent visit to our Birkwood development. We regularly review our housetypes to ensure that they appeal to a wide audience, and we recognise that in some areas bungalows really do meet the needs of some of our customers.We look forward to being able to bring one of these properties to a development in a location near to you very soon. Hopefully it will meet all your needs, and we can welcome you fully into the Gleeson family.Thank you again for taking the time to leave this review.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotVery supportive staff at Gleeson homes
Kath and Helen were great and very supportive all through the journey they did their best . I would recommend dealing with them in future.
Consumer · 16 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review.We are please to hear how well Kath and Helen looked after you throughout your purchase journey with us, and we are also delighted that you are happy to recommend Gleeson to others looking for a new home!We really appreciate you taking the time to share your feedback with usKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotMary George
Mary George at The Green helped me at every step in buying my new home! I was really disappointed when i learnt that she had later moved to another development. She was very friendly and made the whole experience easy. She was there for me every step of the way. I love my house so much so thank you Mary for selling me my amazing new home! The Mygleeson app is really easy to use and Richard and Ian have helped me with any issues i have found (which havent been many!). They are both also really friendly and easy to talk to which has really made the home buying process much nicer!
Laura · 16 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review LauraMary will be over the moon to read what a lasting impression she has left on you. Hearing how much you love your new home is a real thrill for us, and we are super proud of our site team Richard and Ian for continuing to look after you post completion.Thank you so much for sharing such lovely words - it really does mean a lot to us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotVery happy with my first home
Buying my Gleeson home (my first house!) in December 2023 was very easy. Alex Fraser at Petersmiths Park was so helpful and friendly, she was super excited for me and very responsive to all of my questions. Two months in and I love my new home and am very happy here. There have been a few snags, not all of which are sorted yet, but Rod, the site manager has been very helpful (and has tried to work around my schedule) and I have no doubt everything will get sorted! I heard a lot of bad things about buying a new home, but, so far, my experience has been positive! Thanks
Mary · 16 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review MaryWe are delighted to hear that you are settling into your new home so well. We are also please to hear how well Alex looked after you during your purchase journey, and how well Rod our site manager is attending to your needs now that you are settling in fully.We will be sure to pass this feedback onto both, as they will be delighted to read your kind works.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotA new house
My wife and I have just put a deposit on a new Gleeson house. The ladies in the sales office at Rhodesia, Shelly and Sue were helpful, knowledgeable and explained the process in a way that was easy to understand.
A · 16 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your reviewWe are pleased to hear about your recent reservation, and that Shelly & Sue were able to assist you so well.Exciting times ahead, and we look forward to welcoming you into the Gleeson family as soon as your new home is complete!Thank you fo taking the time to share your thoughts with us, it really is appreciatedKind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotDO NOT BUY.
My second time leaving a review, this time due to Gleeson homes taking 0 accountability for their poor work, it’s actually laughable, recently we noticed swelling on the skirting in the bathroom and the doorframe, I took off the bath panel as the smell of damp was horrendous, only to be greeted with ROTTEN skirting, black mould covering the walls and falling to pieces, god knows what would’ve happened if I’d have not found this. I am currently 35+3 weeks pregnant and living with rotten walls and black mould, this house is 4 years old and is in a state you don’t find houses 50+ years old, they were quick to respond to my Facebook post showing images of the damage, which can I add, were all concealed, meaning that the issue had been there since the house was poorly built, however after sending them an email with picture proof I’ve today received a standard ‘you’re out of the two year warranty’ response- I could’ve told them I was out of warranty, like I didn’t already know. I’ve posted pictures of the damage on the INSIDE of the bathroom wall on their Facebook posts so please take a look. I’d also just like to add that whoever they employ to build these houses have no idea what they’re doing, they nailed our skirting board into radiator pipes… DO NOT BUY! Although they like to lure you in with the incentives I can tell you it’s not worth the THOUSANDS you WILL spend correcting the problems they caused. I’ll be contacting trading standards with a group of others who have had identical problems and not just from this site.Update: I was NOT told about the NHBC, you sent an automated email with the standard ‘you’re out of warranty’ - no other avenues are given but luckily for me people on social media have made me aware of this. As stated on the call I informed that the cheap £20 shower you charge a fortune for was rotting (no surprise there) so the EXTERNAL shower was changed to stop the issue reoccurring, just like multiple people on the estate have had to do. This DOES NOT explain why the shower PIPES were leaking behind the tiles and why the skirting board was nailed into the heating pipe. Thank you for your response although I presume this is only to make yourself as a ‘company’ appear better, however I stand by my multiple complaints and will continue to make possible buyers aware of the shoddy work continuously carried out by yourself.
Grace · 16 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Good morning GraceThank you for your review. We are aware of the social media posts you are making across various channels regarding the issue you are experiencing in your home.We can see how important this issue is to you for obvious reasons. Whilst we would not ordinarily get into detail regarding a review of this nature here, we feel that we need to respond with our view of this situation.As has been explained, you have a 10 year warranty on your home provided by the NHBC. The first 2 years of that warranty covers issues raised to the developer, and these if valid are the developers responsibility to rectify. We take this 2 year warranty very seriously, and always discharge our obligations in full, for all genuine issues. The key point here is that Gleeson have to be made aware of the issue within that two year period. You have been in your home for around four years now, and as such your warranty now sits with the NHBC for years 3-10.Ordinarily we would direct you to NHBC to discuss a possible claim. We have however noticed from the images that you have provided that the shower and other parts of you bathroom have been changed and do not now match what was installed by Gleeson. In view of the fact that you have had a different shower fitted etc, any subsequent issues can reasonably be attributed to trades that you have yourself instructed.Any major changes to things such as plumbing would render any warranty associated to those items void, and so it is also unlikely that your warranty with NHBC will pick this up. This is why you have been advised to source a reputable trades person to put right the issue that we believe relates to issues caused by the trades that you yourself instructed, and not from Gleeson workmanship.We have asked our Customer Relations Manager to contact you today to explain this, but you will understand our need to clarify this issue from our standpoint in light of the various social media channels that you have been posting on, as these suggest that Gleeson are dismissive of our duties and obligations under the NHBC warranty, which we are not.In summary, your warranty with Gleeson expired two years ago without this issue being raised within the developer warranty period. It appears you have had your own pluming works done, and as such you may have invalidated any potential claim with the NHBC due to works completed by your own contractors.This is why we have advised you to go back to whoever did the alterations to your home to put right their work, or indeed seek another reputable trades perdon to assist you.We hope that this clarifys our decision in this regard for you and anyone concerned about the claims made here, or on any other social media platform.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotExcellent support from sales
We had excellent support from start to finish, our sales executive Amaara at Crown Gardens was fantastic and really helped ensure our buying journey was smooth and as easy as it can be. Would definitlely recommend!!
Samuel · 15 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review SamuelIt's fantastic to read how well Amaara looked after you during your purchase journey, and even better to hear that you would definately recommend Gleeson to others as a result of this experience!Many thanks for sharing this feedback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotJackie has been very supportive and…
Jackie has been very supportive and helpful in buying our first house.She has been incredibly brilliant in our acquisition.Jackie is very professional,awesome,friendly and polite to deal with.Everything was very understood and simple for us with the brilliant service offered to us by Jackie and I will recommend her to anyone
Kwame · 15 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review KwameThis review is gennuinely lovely. Hearing how well Jackie has looked after you fills us with pride, and we are delighted you feel this way.Thank you for sparing the time to share this wonderful and heartfelt feedback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotBeen in our house almost 5 years any…
Been in our house almost 5 years any snags we have had gleesons have been exallant we bought off sue after a night camping out for our plot then sharon wilson was our point of contact sharon has been brilliant to deal with the site at canal walk is like being in the country best decision we made as a family was to move on to canal walk sharon thanks for everything
Olivia · 14 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review OliviaIt is fantastic to read how after 5 years you are still delighted with your Gleeson Home, and the service that the sales and site team have provided.Thank you for your feedback, and may we wish you many more happy years in your home!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotSales Executive
Had a viewing at Saltom Bay Heights of a Low Cost Bungalow.The initial phone call was with Julie Beck who promptly made the viewing appointment. On the day Julie was so informative and knowledgeable, offering brilliant advice. What a lovely friendly lady she is. Thank you Julie
Kathryn · 13 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review KathrynWe are pleased that Julie has made such a great first impression with you and we look forward to helping you in whatever way possible in the future.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotAbsolute Nightmare avoid!!!!!!
Absolute Nightmare avoid!!!!!!! Since moving into my property 10 months ago Ive uploaded countless defects all to be ignored even to be given responses such as a hole in one of the bedroom floors to be due to furniture on the carpet! (its in the doorway) The customer care team Ignore you at every Opertunity and Blame you the customer whenever possible. They Disriguard the issues without even looking at the house in person, And EVEN have the audacity to request us to sign off incomplete defects. SAVE YOUR MONEY,I have contacted the newbuilds home ombudsman and they are curently looking to my case if you havent bought DO NOT but anyone who has this could be an option guys.
Liam · 13 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review Liam.It is important that we work with you to resolve all and any genuine defects in your home, in line with the terms of your NHBC warranty.I am aware our regional Customer Care team are in regular contact with you, and our site manager has also visited you to review a number of issues you have raised.As previously communicated, please log any defects on the 'My Gleeson' portal and we will be happy to assess these and attend to anything that is a valid defect.As a responsible developer we are committed to discharging all our warranty obligations, and following our logging process on 'My Gleeson' will ensure that these concerns are captured, assessed and attended to if they relate to an issue that falls within your warranty criteria.We look forward to working with you to resolve these points.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotLAUREN BEST
The support we have received from Lauren certainly goes above and beyond.Every single email and query is responded to urgently and with immediate follow up action.I have dealt with over 10 people in the Gleeson company and Lauren certainly stands out for providing amazing customer care.Thanks for your help Lauren!
Jade · 13 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review JadeIt is lovely to read how well Lauren has attended to your needs. Lauren takes real pride in what she does and understands the needs of our customers in her role as Customer Relations Advisor.Aftercare is such an important area for us, so its great to hear how well Lauren has done, and we will be sure to share this feedback with her.Kind RegardsGleeson Homes
★★★★★ 4/5
TrustpilotGood experience buying, nice houses
Customer service from Jackie at Middlestone Meadows was great, she couldn’t do enough for you throughout the process of buying the house and after. Houses are great, especially for a first time buyer. There is a few snags but that’s the same for new / old houses so nothing to put you off.
Joshua · 13 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review JoshuaIt's great to hear how well Jackie has looked after you during your sales journey, it sounds like you are settling into your new home really well.Many thanks for sparing the time to share your feedback with us - it is really appreciatedKind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotIssue after issue been In house 18…
Issue after issue been In house 18 months now it started when garden wasn't to plan had big problems over that witch still wasn't done properly and cost me thousands to sort out.Missing bricks on the corner of the house under ground level so was covered up only found when digging for a post to be put in,( still not sorted) front door blown so wouldn't shut or open my other half was pregnant so couldn't use the door as she couldn't open it, they came to fix the door yesterday (took 4 months) and left a big gap around it the wind was coming threw it hasn't rains yet luckily Every job seems to be half a job,loads of people have had big issues only half of them get put on reviews. You pay alot of money for something and get this, you expect little thing to go wrong but major thing not good enough
Glen · 13 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review GlenIt is important that we get to the bottom of these issues for you. Please can you confirm your Development Name and plot number to allow us to investigate further with our Regional team?Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotFantastic and friendly
I had a fantastic, no issues experience with Gleeson (and continue to do so!) From start to finish, I have been treated with so much care, any slight issues I have raised (though these have been very minimal) have been dealt with straight away and I’m really happy with the quality of my finished home. Mary George was absolutely superb. She gave so much advice, was in touch when she needed to be and ensured that my process moving into my new home went without fault. I have been extremely impressed with Mary and all people at Gleeson. Thank you for making the start of my new chapter the best it possibly can be, Bonnie
Bon · 12 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review BonnieWe are delighted to hear that all aspects of your Gleeson journey have been so positive, and that we have contributed to the best start in the new chapter of your life.We will be sure to share your feedback with Mary who will be thrilled!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotOur happy place
We have lived in our home just less than a year we absolutely love it and like the development at Grangemoor Park the customer care team have dealt with all our snagging issues.The one person who I would highly recommend is Natalie who works in the sales office from showing our initial interest to the end of our sale she was helpful and understanding bearing in mind she had other customers to look after we always thought we were the only ones buying a house nothing was any trouble in fact I think if it wasn’t for Natalie being who she is we may not be living in our happy place now.
Dean · 12 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank ypo for your review DeanIt certainly seems like Natalie has left a lasting positive impression on you through the service that she has provided, which is excellent.We are delighted to hear how happy you are in your new home, and we wish you many more happy years on our Grangemoor Park development!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotGleeson is the worst company to deal…
Gleeson is the worst company to deal with its defects . At the beginning we was assured that any problems will be dealt with but as it’s been a year and a half we are reporting defects and we are getting declined for no good reasons !!! We have tried to explain over and over again and yet we are getting shrugged off !!! What is the point saying one thing and doing the complete opposite . Warranty of the house is offered and yet nothing you can do can resolve it ! Just avoid ! We have a raised so many defects and it just keeps getting declined blaming us rather than coming out and seeing the issue first .
Mariya · 12 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review MariyaWe have spoken to the Customer Care team to better understand what has gone on here, as this is obviously an important issue that we need to resolve for you.The team have stated that whilst some defects have been declined, most of these are due to the fact that we need more accurate photographs uploading to the system to be able to assess the issue, and arrange our contractors to attend on all genuine defects.We will be happy to carry out all required works on receipt of this information (we have had the revised information on your front door and our site team are already in talks with the contractor to attend)The issue that has been declined fully related to the issue with you bidet which you installed yourself, as this is not standard Gleeson specification.Our Customer Care team are in thre process of dropping you an email to confirm exactly what we need to allow us to proceed, but again we would just wish to reiterate that providing the correct information that shows a genuine defect is provided, we will be attending to and genuine warranty items in your home.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotBad company
Due to reading gleesons recent response to my previous review, I won't contact gleesons because it is a waste of space and having reading other reviews, I am disgusted with the way other people have been treated. Due to these people reporting having no street lighting, I am in the same situation. After speaking with Deborah, she said that it wasn't gleesons issue and have been told otherwise that it is their issue. I have got now to the stage to see either citizens advice or a solicitor to get these issues resolved as I have had to pay out of my own money to have jobs done that needed doing to the property. Gleesons just fobbed me off and always telling me to report it to customer care, but all they do is just push it one to side. Customer care clearly don't give assurance that these jobs will be carried out. We have contacted them on 8 occasions and nothing has been done
Peter · 12 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Hi PeterI would refer you to our response below to your previous review where we have stated that we are still fully committed to dealing with the issues, if you are willing engage with us to understand them better.We can see how important this is to you, so if you would please work with our customer care team we are sure that we can progress these issuesKind RegardsGleeson HomesThank you for review PeterIt is important that we get to the bottom of these issues for you.Following your review we have spoken to our regional Customer Care team, and they have advised us that you have recently stated that you do not wish us to contact you on these matters.It is clear that there are issues that we need to address, and we remain committed to resolving any valid warranty issues for you.To do this we need you to speak to our regional Customer Care team and articulate what these issues are. We will then need you to upload them onto My Gleeson portal, as is required for all customers when reporting issues to ensure that we can follow up on any required works with our site teams and contractorsAs a responsible developer we will deal with genuine issues, but we do need you to work collaboratively with the regional team to organise any works that need attending to.The team will be available 8.30am-4pm tomorrow should you wish to call back.Kind RegardsGleeson Homes
★★★★★ 5/5
Trustpilot5 star experience
We have been dealing with Toni at Harriers croft development and she has been absolutely amazing from the start! She has been accommodating with appointments, she has answered every silly question we asked and went above and beyond with our needs. I feel so relieved to have Toni by our side on this journey. Thank you
Miss · 11 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your reviewWe are delighted to read about the service Toni is providing to you on our Harriers Croft development.Please feel free to ask as many questions as you like of Toni who will be delighted to answer anything you need to know - no matter how silly you think they may be!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotHolbeck Park
The sale staff are very easy to deal with .helpful without being too pushy. They hit the right balance. In particular Deborah Campy has supported us through the whole process. Excellent!The houses offer great value are finished to high standard..We look forward to moving in
Clive · 11 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review CliveOur team at Holbeck Park will be delighted with your feedback, and we are so pleased to hear how well Deborah has looked after you during your purchase journey.Thank you again for taking the time to share this feedback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotDebra was really lovely and very…
Debra Campy at Holbeck Park was really lovely and very supportive and helped us get the house we so desired. She really made our journey very delightful. Thank you so much
Sandra · 11 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your review SandraWe will pass your kind words onto Debra who will be delighted to hear about the part that she played in you obtainind the home you desired.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotGoing above and beyond to help out
Going above and beyond to help out. Excellent engagement with client,taking time to explain .
Memory · 11 February 2024 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
Thank you for your reviewWe really appreciate you taking the time to feed back to us in this wayKind RegardsGleeson Homes
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