Trusted Agent profile
★★★★★
1,134 reviews across 3 offices and 2 platforms
Gleeson Homes Cumbria has three offices, in Aspatria and Carlisle (two offices). Together they have 1,134 reviews on two platforms, rated 3.6 out of 5 overall.
Gleeson Homes Cumbria's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
TrustpilotVery disappointed after purchasing my…
Very disappointed after purchasing my new home. Sales lady forgot to mention that my rear garden doesn't come with the purchase of the property. Now I'm left with no turf, no gate or partition and an unkempt garden. The front of the property wasn't cleaned . All other properties next to mine are tidy. Mine just stands out looking untidy with piecesof paper lying around. 'm so disappointed .
1/5
TrustpilotJust want your money then don’t care about the mess they leave
Initial house and home buying process was fine, however the aftercare is appalling. Once they have your money they don’t care about you at all and pretty much leave issues to you. Our estate was completed 2 years ago with last people to live in and we still have no roads. Cowboy contractors keep coming out and messing things up and just leave the estate so that we can’t access our homes without any notice. Obviously no one at Gleeson cares as they now have our money and keep getting lied to by their ‘customer care’ team (who can’t care less). Initially we were told everything would be complete by July then rolled back. Whenever we chase we get told it is with another department and then never get back to us.
1/5
TrustpilotWorst customer service ever
Buy a Gleeson home if you want to be ignored by customer service and fobbed off by their site mangers and have numerous snags on your new house made worse by their unskilled workers. The standard of the workmanship is poor to say the least, your new home will be filled with multiple snags that you have to fight to get put right. It’s impossible to get any help from customer service and the site managers are unhelpful. Unawares to myself My bathroom toilet leaked for about 18 months before leaking into my kitchen, my shower also leaked ruining my kitchen ceiling. Gleeson’s left my family with no shower for a whole week. My current toilet issue has been over a week now and they intended on leaving it till after Christmas. I have had to take a total of 7 days off work for people to come and fix these issues. I have also had other issues they tried to fix and made worse. They are happy to take your money but then they are nowhere to be seen when you need them, they prioritise new customers to get their money but then leave them feeling anxious and stressed by not fixing snags. Trust me you don’t want to buy into this nightmare!
5/5
TrustpilotLouise Bhogal sales executive Northbeck Grange
Louise my sales executive for my house at Northbeck Grange has been exceptional throughout the process for reserving my property, very professional I have not worried about anything having Louise by my side she made sure the whole process was as smoothly as possible she has kept me in the loop from the start and I know I have her full support until everything is completed. Not only is she fantastic at her job but a lovely humble lady too always smiling can’t thank her enough
1/5
TrustpilotDO NOT buy a Gleesons Home
We have had poor customer service from start to finish. We have been in our home for 2 years still to date with issues that haven't been resolved. The stress and anxiety these have caused us has been immense and very distressing. At a time in our lives where we wanted to be moving forward, and enjoying our lives we are stuck with issues with no resolve. Once you have finished completion, issues will take ages to be resolved, we have had numerous contractors not turn up. I worked out if I was in an office I would have had to take over 4 weeks annual leave for the amount of visits (a week of which would have been people not turning up) . I wish we hadn't of bought the house.
1/5
Trustpilot11 months of problems
I have been in this house since January and have had so much stress trying to get a large number of issues rectified. Some of the problems have not been minor and have still not been put right, there are draughts from windows and the house is really cold, these houses are supposed to be very well insulated but I doubt that very much. The customer care has been bad and promises to complete the work are regularly broken. New problems are still occurring and having to. be reported. This is what Gleeson advertises and are supposed to have sold to me [ At Gleeson, we build affordable, high quality homes in the North of England and the Midlands ] I have 1 word in reply to this statement RUBBISH!!!!. If I could have given 0 stars I would. Please avoid and save yourself the hassle.
1/5
TrustpilotPay a little more elsewhere and AVOID this company
If I could give 0 I would! They are all happy go lucky and happy to help while still in process of getting your money including the sales team! Don’t be pulled in by the thought of full support for 2 years.Once you’re in your on your own they don’t care your house has an expiry date of 2 years because everything then goes wrong.If you like ‘luxury’ toilet roll don’t bother your drains can’t hack it and they will leave you over bank holiday without any help! If you want a damp free home then DEFINITELY go elsewhere.Customer support is something else it doesn’t exist.The builders use the roads as a racing track with the diggers no respect for people living in the houses.If you want decent and with no expiry go elsewhere!
1/5
TrustpilotI totally agree with what has been said…
I totally agree with what has been said here about the 'cowboys'. I have been dealing with them for the past 7 months.For some strange reason Gleeson think they are in 'business'. This is called 'scamming', not business. This is what you are, Gleeson, a bunch of scammers!
4/5
TrustpilotMixed bag
If you are a person with an eye for detail then you will be disappointed in the little things that you notice once you’re in and living there.Our experience was we were rushed in the diary for a ‘Home Demonstration’ by the Sales Executive at Pinfold Estate Gleeson to be shown around a home with no front or rear turf, an exterior light missing, fence panels unpainted, one room carpet missing, no wardrobes built (I could go on…) then told to complete in a few days which we refused until seeing a complete house. We requested the 2 week complete period giving them chance to resolve unfinished and were made to feel belittled and that we were holding things up.On completion day turf was missing front and rear and other items not completed as promised, at this stage our frustration was to a point of just not wanting to deal with them any further. The sale appeared more important than the house being finished up to a liveable standard.You can imagine how nice it was to deal with a dog going outside to pee in mud then deal with the paw prints on new carpets! Turf was laid a week later then told we can’t walk on it for 6 weeks (excellent!) The process for the snagging list is to take a picture then upload it to the site and a trades person will be on it to complete the work. That bit is easy and in theory should work, if someone’s actually finishes what they turned up to do. It was mainly painting, cracked grouting, sorting out no hot water to the bath (which was switched off by a previous plumber not turning the restrictor dial) vinyl coming unstuck in the bathroom, fence panels split.All quick fixes but if the job was done right in the first place it wouldn’t require reporting. The home is lovely and we are very happy with the build but all the problems having to be resolved by poor quality of work is avoidable. Nothings straight! Door handles drilled badly, door frames banged and badly bodged with filler, bathroom tiles uneven - things you notice more when you get in, and unfortunately people re-doing other peoples poor work. Who is responsible for checking quality of work is what I’d like to know. Site Manager appeared understaffed (as the same in any other industry) but it affects things. He was very helpful and at the end of the phone for anything I needed so thank you to Tony. Tammy is now back on board as his Assistant Site Manager and is well on the ball following up everything :)Would I buy another house from Gleeson?! Yes I would, they offer a fair deal for the money we spent but you have to manage your expectations, peoples quality of work let it down and speaking to other residents they share the same opinion.A couple of days ago our Assistant Site Manager called me and all the items were addressed that I logged on the portal which is great, however, the list is growing from noticing things.We’ve now been in for around 3 weeks and our home is very nice and haven’t experienced the nightmares that others have reviewed on here.2 stars not given out of 5: 1 for the manner of the sales assistant, we didn’t gel with her.1 for quality of finishing as mentioned before.Builder: Gleeson Estate: Pinfold, Bridlington, East Yorkshire.
1/5
TrustpilotThis is worst new build company
This is worst new build company i have ever heard of. I would not recommend a house from this company to a rat in the sewer. I can’t believe how badly I have been screwed over, I never thought this would happen to me and it has. If I could this 0 stars I would.
1/5
TrustpilotGleeson homes awful aftercare
Completed on 02/12/21 beacon park plot 7 the same day sent email with massive list of defects some of them being damage to the premium kitchen we paid to upgrade. 11 months on and still not replaced the damaged kitchen parts. On 5 separate occasions gleeson have arranged to come and replace the damaged units worktops and cupboard fronts and each time we have been given excuses for the work not to be done. We have spoke to at least 5 different site managers numerous customer care staff and they all just feed you lies and excuses once they have your money they are not interested. If you are reading this debating whether to purchase off them then please save yourself the hassle. If you are already in the process of purchasing do not complete till all defects are repaired/replaced cos once your in you will be chasing and chasing. Some of the other defects where cracked floors,cracked Plastic on 4 windows, 1 window had to be completely replaced,wonky tiles, garden flooded when rained, leaking boiler,the list goes on basically faults with every trade lol 😆 awful!
5/5
TrustpilotMy partner and I are currently going…
My partner and I are currently going through the process of buying our first home with Gleeson and couldn't recommend it enough. Our sales representative Julie at Greencroft View, Stanley has been nothing but super helpful, kind and has provided us with plenty information to help with the process. We're both very pleased with the process so far and look forward for what's to come - thank you :)
1/5
TrustpilotGleesons
We reserved the house in the middle of Jan this year. It was already stage 5 when we reserved and we were told completion would be May- July all the way up until exchanging contracts. After seeing next to no progress in the 3-4 months after reserving, they started pushing to exchanged contracts. I refused untilWe saw the plot in person. After constant questioning of why there was a lack of progress and not getting any real answers we were assured it was still on progress for may-July. Communication internally doesn’t seem great and you’re constantly being told “I’m in a meeting and I’ll bring it up” with nothing getting done. We exchanged contracts in the middle of may to where the solicitors let us know it was delayed. We didn’t hear anything through gleesons until after it was legally binding.The delay took us over our mortgage offer. We were lucky it was extended but with increasing interest rates, if we got a new offer, we were looking at £250 extra a month in interest.After getting the keys on the 30 of September The house itself We paid for optional extras which were all ok but we paid for an extra plug socket on the wall which was not fitted, instead a blanking plate was left there and still a month and a half after moving in, it still hasn’t been fit. We submitted the snagging list 2 days after we got the keys and only some of the brick work and a bit of filler in the wall in the bathroom has been done. The side window has been redone but could have been done better by the council using their feet.Plot 115 crown gardens
1/5
TrustpilotThe roads are horrfic on Rainsborough Park Site
After having several attempts at getting responses to my issues raised through the My Gleeson APP and with customer services and the CEO - I had a home visit from the CEO, Customer Service representative and Site Manager in Oct and still to this day have not had any follow up that was promised! The roads on the Rainsborough Park site are absolutely horrendous especially with the weather conditions we now have. We have raised manholes that are sometimes not avoidable so we have damage to cars along with sinkholes now appearing.
Thank you for your reviewPlease can you confirm your plot number so that we can make contact to discuss this issue further?Kind RegardsGleeson Homes
1/5
TrustpilotOngoing burns
My oven has burnt both sides of my units, I was informed by Gleesons from two different higher sources they would be changed, this has been ongoing for many months, I contacted the oven company whom Gleeson bought this oven from and they came out put a new rubber on and the heat was escaping still, a new oven was put in to replace this by Gleeson but this is still burning my units, the company have been back to assess the oven again and I was told that the units did not have any protection against the heat, so I got back onto Gleesons and explained ,my reply I've never heard anything like this at all answer get back onto oven company, which I had already done so and waiting for a reply, in mean time Gleeson who purchased all this and I payed for have washed there hands of it, I am left with paying all phone calls all extra money that purchased these units and are burnt, I would recommend you stay well away from a Gleeson home ,your ripped off left with dodgy goods and they have no cares what so ever ,you even have no tarmac on your driveway or roads at front of house and we have been here nearly a year now and it's still thick of mud, best look elsewhere for your home.
1/5
TrustpilotStay clear of gleeson homes!
Stay clear of gleeson homes, full of cowboys, probably picked the “builders” up from the job centre and told them to do their best, weeks old houses are damp and mouldy the company are damaging pre existing houses purely to make a profit and refuse to fix thousands of pounds worth of damage they have caused, avoid at all costs.
1/5
TrustpilotAbsolute joke of a company
Absolute joke of a company! Had issues with our water from within the 1st week of moving in and only rectified 5 months later. Couldn't have a wash Couldn't use the heating or even go to the toilet. All gleeson did as a company was blame severn trent when it turns out the main water pipe from meter to the house was blocked and full of dirt. Shame on you as a company as you left us with no water or heating with a toddler.. but it doesn't end there does it because you got us some water at some point by flushing the system and totally avoiding the route cause which meant we as a family was drinking dirty water and your contractors soaking the house or leaving parts out of a boiler (dangerous) ! The sand and grit coming into our house has ruined things and potentially health issues and all you can say is oh as a goodwill gesture we will pay your water bill 😀 what water bill we will hardly have one and a brand new house shouldn't need ripping apart to fix your shoddy work that was done in 1st place . In short do not buy a house from these if you don't want stress or purchasing a shoddy product as this could of all been avoided if they accepted responsibility in 1st place instead of me having to go around an back and forth eliminating everyone they blame
1/5
TrustpilotDodge 2-year guarantee
They refused to fix a missing part of handrail:Quote”Thank you for raising notification of your defect regarding your banister, unfortunately this was not raised on your Final Inspection or Key Release document. Due to the length of the time, you have been in your property without reporting this defect it would be considered the responsibility of the homeowner as part of the general homeowner's maintenance. I apologise if you are unhappy with our company’s decision on this occasion“UnquoteSo the so-called 2 year guarantee is just a joke. What an earth most terrible after service by Gleeson Homes. Folks! Just avoid any new built house from this dodge developer.
3/5
TrustpilotGenerally happy with the build
Generally happy with the build , however some issues . Been in the property nearly 2 years.1st - Radiator rusting in the En Suite - came back as general wear and tear. However after a quick google search , a radiator should last over 15 years. They normally rust due to paint work , or incorrectly fitted. They have declined to do anything with this.2nd - When we moved in the garden hadn't been rotavated , so the dog was i the garden , covered in mud , coming in to the house and ruining carpets etc. They stated they could rotavate due to the ground been hard. I find this very hard to believe as the whole point of rotaveting is to make the ground soft , from hard ground.3rd - Fascia fallen off the garage, reported this issue through my Gleeson , some one will be coming to fix and remedy , still waiting nearly 5 weeks.4th - we have a number for the site manager , and guess what he doesn't answer any calls , respond to any text messages about issues , we then have to call head office , they then contact the site , call you back saying will be sorted and never is. it just goes round and round in circles.
1/5
TrustpilotHad countless issues with my new build
Had countless issues with my new build, this all could have been easily avoided if they didn't use cowboys who don't care, we've had about 4/5 site managers since I moved in and not 1 of them care about the quality of work. I've been waiting since April to get a defect done, they havnt installed my pipes correctly and I've been smelling raw sewage since I moved in, im in contact with the NHBC and independent dispute resolution service. The service has been awful
1/5
TrustpilotDont Be Fooled
As anticipated really. Helpful throughout purchase stage, slow and difficult to get a proper response post sale. Completed 29/09 and still no key to the garage, only house with outdoor charging point not installed, internal snags not fixed, no access to my Gleeson app provided so I'm having to send emails to highlight issues. Site manager attends looks around says will get someone out nothing happens. paint is awful, whole house if showing paint defects, loose oven extractor fan, unassembled cupboard, not sure if set up with gas and electric yet as no updates, no water metre installed yet, drive too high so scrapes bottom of your car. Sent multiple emails with multiple points to be addressed, emails are sent back addressing only the 1st point or the main concern in the email, other parts not addressed. Mother is looking to purchase with northbeck grange soon, will be doing what I can to persuade her not to.Have spoken to several neighbours all say the same thing. Don't be sold by the customer service beforehand. If you want an honest review on what you are walking into, please knock-on doors and politely ask the people actually living in the properties.
2/5
TrustpilotShocking after care means nothing to…
Shocking after care means nothing to the sales office they real nice till u get the keys then don't wanna know anything about works need doin.
5/5
TrustpilotExcellent
I have just purchased a new build in AcklamA beautiful house All snags dealt with professional and to timeI could not have been looked after better It was a very enjoyable experience and Ihighly recommend the property and the staff at
1/5
TrustpilotAvoid the Moorland green site Chopwell…
Avoid the Moorland green site Chopwell at all costs! Staff are incompetent, lie constantly and fail to comply to the legislation and contract that they have with home owners.We moved in not long ago and it’s been utter hell, our garden like many others on site was left in a diabolical state which is costing us £8000 to rectify ourselves! A foot fall no homeowner should have to pay when they purchase a BRAND NEW home!!There is not an ounce of compassion or decency from any member of staff that we have dealt with. There was a Site manager that promised the earth then left which then meant there was no record of what he said he would do to our garden to try and make it SAFE! One of my children’s were hurt whilst out in what was deemed as a “safe garden” There was in fact roofing lats burrowed under the soil and my son gauged his leg open! The assistant site manager then called round and whilst I explained my concerns she picked up a ball of glass put it in my hand and said “you may want to put this in the bin!” Absolutely disgraceful!!When the Staff are challenged they constantly have excuses, say they will “get back to us” or “speak to the technicians” but NOTHING ever has an outcome!! The staff either leave all together or go on the sick!Builders come to rectify their mistakes and make matters a hell of a lot worse! Damaging both internal and external parts of my property!!!!! I have endless amounts of videos/ pictures / emails /text messages of the utter rubbish we have dealt with since moving in here!After speaking to many neighbours I don’t know of one person on this site that is happy with their homes / gardens that gleeson have provided. Again I believe this speaks for itself!Personally I wish I read a review like this prior to getting our home through gleeson because it would have urged us not to!Regardless of the fact that they are NHBC registered it means absolutely nothing! NHBC also fail to step in until 2 years after the sale of property - they said that gleeson have a duty / contract with homeowners so they just dismiss you!This is a continuous battle that we will have until we are fully compensated for the trauma and losses that we have faced! But for now I’ll just have to see what lies transpire from Gleeson next!I have never ever taken to a social platform before to discredit any company however if I can prevent one person from buying a home from them and having to be faced with the utter rubbish that we have, then I guess that in itself is a win!I am however looking forward to getting an outcome from the legal advice that I’ve recently sought about the negligence from Gleeson
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Aspatria has the most, with 1,112 reviews rated 3.6 out of 5, followed by Carlisle (Greymoor Way) with 13.
The three Gleeson Homes Cumbria offices, by town:
