Gleeson Homes Cumbria estate agents in Aspatria and Carlisle

★★★★★ 1/5

Trustpilot

What a letdown..

What a letdown! We were super excited to secure a spot in one of Hapton's new builds. We jumped through hoops, sold our home, and just when we were ready to seal the deal, bam! Head office decided to yank all the properties off the market.To make matters worse, the local sales office staff suddenly were rude. It's like they only cared about making a quick sale. Just seemed a bit odd. Honestly, this whole ordeal has left us beyond disappointed. I wouldn't dream of recommending Gleesons to anyone. We've wasted so much precious time, and have now left us in a position we have a sold property with nowhere to go. And let's not even get started on those absurd “fleecehold” policies! Maybe not buying a Gleesons property is a blessing in disguise?Trust me, save yourselves the headache and steer clear of Gleesons. They've shown their true colors, and it's not a pretty picture.I’ve spoken to their head office and there response is that they are all have been sold, and there’s another property but it’ll be 9 months or so before it’ll be ready and asked if I can rent until then … All the properties were pulled so it’s either an investment company have snatched them up, but there’s also a wider assumption that they were pulled from the market to hold them to sell them for a bit more money..

Joseph · 26 May 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Absolutely shocking after care service😡

Absolutely shocking service I have tried land registry who don’t know the boundary of our house and no point ringing gleesons as you never get an answer absolutely shocking after care😡

Johnny-G · 22 May 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

No such thing as part exchange

What a waste of time and effort. We wanted to part exchange our home for a gleason home, went through 2 estate agents coming to value our home, apparently the company they use only want houses 40 year old or less. They don't want to know about my Edwardian stone built house, they won't be able to sell it quickly.. is that all people are bothered about???? Profit profit profit, they don't care about people's feelings. The house we chose was perfect in every way, ticked all the boxes. Just to be smashed to earth. Part exchange... what a con. Useless, pointless exercise. Very disappointed with gleason. They need to inform people that the buying company dont want older houses.

Andy · 19 May 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Nearly two years since I moved in and…

Nearly two years since I moved in and still not completed customer service are as much use as a chocolate tea pot lies lies and more lies . Really pleased with the house just a shame the drive into the cul de sac and our houses still not done neighbours have rang often and each time customer service manager will give a new date I have rang leaving messages and do not get the curtesy of a call back managers up the line need to get a grip and stop believing lower management who say unicorns are real I would not recommend gleesons to a worst enemy . The stress it causes to customers is always overlooked and covered with more lies Do not buy a gleeson home they have no care once you pay for your home

Paul · 15 May 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Buyers be aware!

Just had yet another email from the 'customer service manager', stating we aim to complete our sites within 12 months of the build being finished. In my world 22 months is longer than 12 months! Again Gleeson have said that weather hasn't permitted completion of this site, yet they have managed to proceed with their next development which is only 1/2 a mile away! What an unprofessional attitude. Again, buying a new home should be a highlight for anybody. Gleeson have caused us so much stress over the last 2 years that I would NEVER recommend them to anyone. If we ever moved, I would never even view a Gleeson site again.

David · 13 May 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Still waiting for the house to be finished 22 months after moving in!

Well, we've now been in our house for 22 months and Gleeson STILL haven't completed the work! The rest of the estate has been completed but we have not had our driveway done. Gleeson promise month after month that it WILL be done, yet here we are still waiting. Worse experience we've ever had. If I had £1 for every apology they offer, I could pay my mortgage off.

David · 11 May 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Unfinished after nearly 6 months moved in. With 2 year update.

*Updated one week after receiving a reply**2 years on. An update*Almost 6 months into being moved in.The garden has not been leveled by Gleesons. I have had to contact and deal with the landscaping company by myself(which have been very helpful).Gleesons have not contacted me as you may expect from them replying so very quickly this to poor review. Not to mention I've left voice messages and called head office several times over the last month and a half trying to get someone to contact me. The number I was provided as my customer care number is a dud and does not work either.I messaged the project manager who basically fobbed me off saying I needed to deal with the landscaping company... even though they are supposed to have sorted the leveling out of the soil in the garden. They haven't even cut down a drain pipe and fitted a cover. I just have 8 inches of plastic 6" pipe sticking up down the side of the house. The manhole in the garden isn't fitted properly. Underneath the drains are full up of soil which is a concern in itself to their work.**2 year on update. They post very diligently in response to poor reviews. Yet they lie about contacting you. Noone was ever in touch like their social media person on here said they would be. Also. I'm out of my 2 year warranty now and have just discovered. Due to damage in the kitchen ceiling. Their plumbing under the bath has a leak.Do. Not. Buy. Gleesons!

Adam · 11 May 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

I highly recommend Gleeson Homes…

I highly recommend Gleeson Homes development, especially Calverley View Bradford, a very professional team works there, sales and construction departments with whom we have great contact from the very beginning until now. We live in a new beautiful house for almost 2 months, all problems are solved on a regular basis, everyone is very helpful. We have a great life and keep it up. Sharah, Liam Jimmy and others thank you.Emilia Pastuszka

Emilia · 10 May 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Ruined our lives buying a gleeson home

Ruined our lives buying a gleeson home. Everything you can imagine is wrong with the house. We have had time off work due to stress for the shambles of the way our house has been built and the problems we have had. Avoid at all cost, everything is cheap, built quickly by kids & you will not hear from sales the minute they have your deposit.

Rosie · 30 April 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

The new build saga continues.

The new build saga continues.Happy to confirm, that Gleeson remains being utter rubbish.1)We were promised an outside tap, as we never got the front of house turf we paid for when making the purchase of the house, six months later - still no tap, while being promised that (clearly, in another 6 months) the contractors will contact us to arrange a day for them to come and fit.2) The back door in the kitchen wasn't installed properly, so all the rain water that is supposed to stay outside is pouring inside the house under the brand new flooring, so now we have some beautiful mold growing under the laminate, courtesy of Gleeson, thank you :) The company, obviously, now wants to take zero responsibility and offers zero solution, citing, that 'we need to get someone to fix it ourselves and they will reimburse, but at the same time, they also are not sure if they can do that'.3) I will soon start sending pigeons to their head office, because there is clearly no other way to get in contact with CS, as the calls are useless, because you are told how sorry the are about this whole experience, but offer zero solution and CS are master at ignoring emails. I guess, the only way for them to respond is to start leaving not only snarky reviews on Trustpilot, but snarky comments on their social media again.I'll spell it out for you again: A V O I D

Alina · 19 April 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Google

Staff r very rude and can't be bothered with you 😠my daughter is a first time buyer and the staff was so rude we left and went to story were we got a lovely welcome 😃 both development had issues with staff being very rude will not be buying there homes cowboys 😠 this was Kingstown development yeserday 😠 …

Lesley · 16 April 2023 · Gleeson Homes Cumbria Carlisle (Moorside Drive)

★★★★★ 4/5

Google

Rating only, no written review.

Derek · 16 April 2023 · Gleeson Homes Cumbria Carlisle (Moorside Drive)

★★★★★ 1/5

Trustpilot

We do not recommend houses from…

We do not recommend houses from Glessson, they are delivered in an unfinished state, built quickly, not correctly! Lots of basic bugs, all beautifully before picking up the keys. After that, no contact, they promise it ends there, the two-year warranty is just a lie! A lot to write but why - watch out for them!!!!!

Ewelina · 13 April 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 2/5

Trustpilot

Very disappointed with them

Very disappointed with them . Spoke to a lovely lady arranged appointment jobs a goodin, …..Website is very deceiving 1st lady I spoke told me with my deposit they would ad 5% then then options of ,what I read as 6k worth of upgrade. Kitchen, floors, etc was made up . Don’t like new builds but this was to good to miss! Got there..NOTHING, upgrade was not as “defined “ in fancy category offered detached with upgrade of or 5% either or! You get fences and trurf!! How is putting a fence up an upgrade?? Bitterly disappointed with don’t care attitude of the woman I went to see. Attitude stunk wasn’t interested at as the houses are selling so doesn’t really care. Read carefully before you waste your dav viewing them, she even said wasn’t her job to deals

John · 10 April 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Do not buy from Gleeson Homes

Do not buy from Gleeson Homes, once they have you money they are not interested. Absolutely disgusting customer service during the buying process and aftercare. Just read the reviews.Black mould all over our en-suite and in the other bathroom the bath cannot be used due to the gap in between the bath and tiles! Still not fixed after being in the house nearly a year.The cherry on top for us is we have a detached home but our electric cables are in our neighbours land due to a mix up with the plans! We have asked for these to be moved since moving in but Gleeson dont reply.No other house on the estate has this issue, who would want a detached home with their property in their neighbours land??Our meter should of been fitted on the side we had access to as we knew we had no direct access to the side it is fitted on.Also check your main consumer unit and if it is over 3m from your meter you should have a cut off fuse.We are trying to have a EV charging unit fitted but due to the location of the electric meter is is proving to be a nightmare and will cost a fortune as it wont be classed as a standard installation! I would advise checking everything before you complete on your house, including the location of meters, boundary lines etc etc and if there is anything not correct do not complete till they sort it out as once they have your money they dont want to know.

Jodie · 30 March 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 4/5

Google

Found easily and agent very helpful. A good place to live.

Pamela · 29 March 2023 · Gleeson Homes Cumbria Carlisle (Greymoor Way)

★★★★★ 1/5

Google

Very rude lady this is supposed to be a happy time for my daughter house hunting and also first time buyer both development r much the same rude and not even a smile 😡😠so we went to story homes and the girl in there was so helpful and lovely 🥰 l think they need to upgrade they staff 😠will not be buying off these cowboys 😠😡 …

Lesley · 29 March 2023 · Gleeson Homes Cumbria Carlisle (Greymoor Way)

★★★★★ 1/5

Trustpilot

AVOID!!!!! Northbeck Grange bd7

Bunch of Cowboys… Avoid this company!!!! You will regret it later. The houses on Northbeck Grange have been rushed look at the drives they are not even level!!!! Customer Service is shocking to say the least…

Sarah · 23 March 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Buying a new build home should be an…

Buying a new build home should be an easy transition if this is what you want then don’t buy from Gleeson homes!!!After being lied to by the sales representative and now being left with no outside area not fit for purpose we are so stressed it’s ridiculous. We have also had to have a full new kitchen and floor due to installation issues. Then to top this all off there have been a massive amount of snags which are still not rectified to an acceptable standard. I have been told there is no one I can escalate this complaint to, maybe a senior member of the group should come and acknowledge these issues and rectify them!!!! The amount of time taken off work and chasing the issues takes over your life maybe pay a little more and buy from another builder.

Lisa · 20 March 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Gleeson could care less about you or your new home!

Gleeson Homes… well it’s a shame you can’t buy your first home, twice, because Gleeson have done nothing but make it a hellish experience. And the worst part is they couldn’t care less.June 2022 we got the keys to our house after already being messed around by Gleeson. Communication from day one of reserving our plot was absolutely abysmal.The day before we officially completed on the house and got the keys we found out our turf which cost nearly £800 wasn’t laid. Also a 1m strip of the length of our plot was also being occupied by Gleeson. Just reminder that we were no pre-warned about this and a waiver was presented on the day when the sales agent realised we were completely unaware of this.We agreed they could use our land for 8 weeks, which we signed the waiver for and were told once they had finished doing what they needed to do our turf would he laid and we’d have our land back. Fast-track to December 2022 basically nothing had been done - we never even had a temporary fence between our rear garden and an active building site. Our front lawn was also just used as a dumping ground for construction material. The number of “it’ll be done in two weeks” we had up until this point became a running joke.So already we have been massively let down, not only did we not have the house we paid for or turf (meaning the garden was completely unusable), we were also constantly lied to by the site manager who claimed weather was the issue, even though no fewer than 10 complete houses were built and residents moved in since we moved into our home. The true reason they didn’t progress was the house next to ours was not selling so they decided not to finish it meaning they had to continue using our land.We were offered good will gestures at the time we got our keys as an apology for not advising us of the issues in the first place, these good will gestures were a few extra paving slabs to the rear. Free-fencing was floated as a goodwill gesture but these fences were to be put in anyway so we’re not a goodwill gesture at all. I must say we did also get a free £75 side gate which was offered by the site manager after about 20 weeks of us waiting to have our land and garden back.Around comes February and with the help of a new sales agent and Gleeson’s contract manager we finally had our turf laid and usable garden. The front lawn also had to be relaid due to the damage builders had caused. However obviously February is much more than 8 weeks since June… in-fact it took a total of 32 weeks. We had never given our permission for the land to be used beyond 8 weeks but what choice did we have?There were of course the usual snags that come with a new build house. This is now also becoming and absolute farce to resolve. 3 separate days me and my partner have taken off work to be available for the tradesmen to come in a complete the works. 3 days we have been completely let down with tradesman apparently going missing and when they did arrive having no idea what they were actually there for. Today is our third day waiting around for them but the work is not going to be completed today so we are going to have to take another day out of work and our lives to wait for Gleeson. Is 8 months not already long enough?We have been the through the whole complaint procedure with Gleeson and even had directors at our house to discuss our complaint. There’s not been so much a sorry. Gleeson simply do not care what type of service they offer to their customers. Gleeson do not value their customers time. Gleeson couldn’t care less about the safety of the residents on their developments. They couldn’t even deal with a complaint properly. At every stage they had the facts wrong even though we had detailed them in black white multiple times to them.We are also not an isolated event on this estate. We know of 8 residents just on our street dealing with the same challenges.What do we do now? Gleeson have already told us they are not bothered by our complaint and that we just have to suck it up. So who do we complain to now? How do we get what we paid for, and some compensation for our land, time and the distress Gleeson have caused?A house is not a small purchase so please if you’re looking for a new build, steer WELL clear of Gleeson, they are simply not worth it. Give your well earned money to somebody who cares and will give you the home you deserve.There is so much to this complaint including tradesmen urinating in view of our property, our Ring cameras have even picked it up. But like I say Gleeson couldn’t care less.Please please do not buy from Gleeson.

Jonah · 20 March 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Avoid this company

Avoid this company. They have the worst customer care. They will hurry you and rush you through sales and then take your money and ignore your snags and problems. They will promise you x y z to shut you up but they will not deliver. Your house isn't freehold it's fleecehold: Restrictive Covenants with permission fees and estate management company charges which are currently unregulated and uncapped.

Matterson · 20 March 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

No grass in garden, Terrible

No grass in garden, lots of snag items! Misrepresentation…offered me £3,000. Deposit contribution but later took it away saying they had to use it to put flooring in, as house doesn’t come with flooring! Then installed cheap carpets as well. Had I known all this I would have bought from another builder! Unbelievable! What new build doesn’t come with grass or flooring? Now their website is advertising flooring as standard, included. They care team keep blowing me off and abating my complaints! NOT even a doorbell or porch light! My depression and blood pressure have gone through the roof!

Jimmy · 19 March 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Worst house builders in the country by…

Worst house builders in the country by far!!! Absolute cowboysCan't believe they have the cheek to sign houses off the brickworks appalling even after repairs it's still terrible, snags are all apparently repaired but to an absolute appalling standard mould everywhere gardens are awfull nothing but kids building these houses PLEASE AVOID THEM DO NOT BUY!!!!!!!!!!

JM · 18 March 2023 · Gleeson Homes Cumbria Aspatria

★★★★★ 2/5

Trustpilot

Don’t want to know.

Quick to take your money but once that handover is done they don’t want to know you, paid for them to lay my grass, the drainage isn’t working properly so now 80% of the grass is dead and just mud, they’ve closed the case on the portal without my signature, people will say they’re cheap house but they’re not but they are built cheap.

Jordan · 16 March 2023 · Gleeson Homes Cumbria Aspatria