Gleeson Homes Cumbria estate agents in Aspatria and Carlisle

★★★★★ 1/5

Trustpilot

No Building Regulation Certificate or Planning permission certificate.

I have been in my Gleeson home for just over 2 years and not had many problems, the odd snag but what you would expect in a new build home. I am now however coming to sell the property and have just found out no building regulation or planning permission certificates have been issued… 2 years after completion!! How can Gleeson sell properties with no building regulation certificates?! I have been in touch with the customer care team who have said speak to the solicitor used. I have then spoken to the solicitor who said it is a failure from the developer… so going round and round in circles. I am now seeking legal advice as the properties within the whole development should not have been completely sold until these certificates were in place. I’ll update the review pending an update if I ever get one from Gleeson.UPDATE: Waited three weeks for an update for Gleeson to confirm the works were being done yesterday. What a surprise no one showed up, range them again for them to re-confirm the works were being done today. Shock surprise they have only pulled up some flags, no ramp built and no further progress. Absolute joke of a company continues!

Lilly · 3 April 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Inconvenient trees

We have now noticed somebody outside our property is starting to plant trees on our private grass verge. Why haven't Gleesons notified people that live in the area that will have to put up with this for the next few years. I want people to know out this is inconvenient and the worst idea ever to come from Gleesons. We can't understand why these trees are being planted as when they start to grow they will block out all our view and the sun. What would happen if we got any more bad weather and the trees blew over and landed in anybodies garden within our area. These will not prevent people from stopping there dogs crapping everywhere and will not stop people on motorbikes on the spare land when coming into darkness and will not stop children playing football outside our property. So let people be aware of where they live, to make sure they don't get trees planted outside there house without being notified.

Peter · 3 April 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 4/5

Trustpilot

Efficient and Hellpful

Jodie from Gleesons was very helpful from start to finish with our sale. There was a slight hiccup booking our demo day but it was resolved and we were booked back in within the week. It was a very quick sale and she was available whenever we needed advise or to visit the site. We completed in less than 2 months using the solicitors and advisor recommended by Gleeson and had no issues with either service. The site manager has also been very helpful and is willing to listen to any concerns and resolve them where possible.

Jake · 3 April 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Tina at the Creswell site.

Visited the Creswell site yesterday and had the pleasure of meeting Tina in the show house. Very helpful lady, had all the information to every question we had. She spent plenty of time with us taking us through the property and fingers crossed we will be purchasing. Thank you Tina.

Sarah · 2 April 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Great salesperson!

Buying a home through Gleeson was made so much easier thanks to the support, care and attention that was provided by Stella - our salesperson at Bracken Park. From the initial phone call, to arranging viewings and following up with weekly check ins along every step of the process, we couldn’t have been helped more. Thank you so much!

Customer · 2 April 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Excellent service

I can honestly say my wife and I have had such a good experience buying our first home from Gleeson. Before settling with Gleeson, we did a market survey which revealed they had the lowest priced houses in the area we wanted. It took just a couple of weeks to seal the deal and move in, and I have been impressed with the quality of the house and also it's large-sized garden space. We've been living in it for 2 months plus and have no complaints so far.Also, Megan, the sales executive in the sales office at Hillcrest Gardens has been really friendly, helpful and informative throughout, always responding to emails quickly. I would definitely recommend Gleeson.

Christopher · 1 April 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Toni from the Harriers Croft sales team…

Toni from the Harriers Croft sales team has been an absolute gem and continues to be as helpful as ever! Welcoming and friendly, and goes the extra mile every time we visit. We cannot wait to move in now that we have reserved :)

Arry · 31 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Great experience with Tina

Great experience with Tina Friendly, knowledgeable,Very helpful.Thank you 😊

Isabella · 31 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

5 stars for Karen at Gleesons safari in Knowsley

Myself and my partner first went into gleesons safari last year (2023) when we first started saving. Karen was very helpful and advised us on plots that would be available for the end of 2024. Karen has since kept in touch and followed us on our savings journey, and we have now reserved our plot on gleesons safari, thanks to Karen with all her help and patience. Completion for our property will be September! We have reserved the plot that Karen actually circled last year - meant to be! Thank you Karen for all your help, we are so excited to buy a gleesons home xx

Lauren · 30 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Google

Rating only, no written review.

Jeannette · 27 March 2024 · Gleeson Homes Cumbria Carlisle (Greymoor Way)

★★★★★ 4/5

Google

Just bought my new home. Zara the sales rep was brilliant and helpful. Yes the house has some snags but what new build doesn't. It's easy to report them and they have so far fixed each one. Plus, the house has charm and a good sized garden. Down side, the house isn't a big grand mansion.

Edward · 27 March 2024 · Gleeson Homes Cumbria Carlisle (Greymoor Way)

★★★★★ 5/5

Trustpilot

My Mrs and I were wowed by awesome…

My Mrs and I were wowed by awesome services render by Sharon Wilson, a staff of Gleeson as regard property in Heath Development.Her professionalism is top notch and her detailed explanation of the home/facility is unparalleled.We are so impressed and we are going to advertise them to friends and family member for patronage.

Anthony · 27 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Early days but brilliant so far!

We have just started on our Gleeson journey and so far it has been excellent!I am navigating a sensitive subject trying to move my dad from our family home of over 40 years into something more manageable, and Josh has been incredibly supportive and sensitive to this situation for which I’m very grateful.The support, responsiveness and professionalism has been fantastic -he is a credit to Gleeson and I am hopeful we can keep our momentum and get my Dad into a new home and settled very soon.

Dr · 26 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Had a look around safari in Knowsley

Had a look around safari in Knowsley. Karen&Kath are lovely. Provided excellent customer service and both went above and beyond to help me , exceptional assistance. Made me feel very welcomed! All houses are stunning.

Maria · 26 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Google

Rating only, no written review.

Jodie · 26 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Google

Rating only, no written review.

Samantha · 26 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Google

Show home is beautiful lovely site with great views good to see a developer investing in the town.

Garry · 26 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Google

Absolutely shocking the amount of disruption this builder is making in Aspatria. They have closed a major route into the town. Disgraceful. No communication nothing

Dianne · 26 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Called in to Safari in Knowsley

Called in to Safari in Knowsley, Liverpool at the weekend. The sales women (Kath & Karen) were very professional and informative. They certainly knew their stuff. I left pleased with the knowledge I’d gained from speaking with them. I’d have no doubts recommending them both to anyone that wants to buy a house. I’ve never bought a house before and I have no deposit. I now realise I have some saving up to do

WAYNE · 25 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Gleeson site model walk

Went to gleeson site model walk and spoke with Tina Walker, she was very helpful and discussed all options available without any pressure. She was welcoming and thorough throughout our time with her. Thank you 5 star service

Geoffrey · 25 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 4/5

Trustpilot

Sharon Wilson from sales team was…

Sharon Wilson from sales team was faultless, she help from the moment we enquired to the moment we walkes through the door, and was always at the end of the phone to help with any questions. It has been around a year and she is still in contact willing to help.

Al · 24 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

A month since completion

We have had the keys to our Longford, plot 76, for a month, and in that time, Stuart, the site manager at Vickers Grange has been amazing. He has given advise to us, been round immediately to answer any questions and even recommended trades people. Cannot recommend Gleeson enough, the build quality is exceptionally and so is the site team.

Tarn · 23 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 4/5

Trustpilot

First time buyers.

Me and my partner have had a good experience with Beth and Jordan at Winceby Fields. Made the whole process of a first time home very smooth and very friendly.

Taylor · 22 March 2024 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Everyone has gone above and beyond

This is going to be long: TLDR? Gleeson have been outstanding in our home purchase from start to finish.We reserved a Blessington on Calluna Grange, Cumbria, in July last year, after putting our house on the market in April.We had been determined to get into one of the Blessingtons on this estate since late March when we first saw the show home. We love the house design and we love the estate and it's location.Once we managed to get the offer on our house, we quickly moved on Plot 16, and had a great day with Emily and Joe choosing our options.Everything was going well, and we stayed in touch with Pauline (who had taken over from Emily) in the sales office, getting updates on build stages.Come September, and a couple of days before we were due to exchange contracts, our buyer lost her buyer, and our chain collapsed. We panicked a little, especially as we'd already paid over £2,000 in extras deposit (we went a bit mad on extras). However, Pauline was very reassuring, and said we'd have time to find another buyer.And we did find another buyer. By now, we were getting to the point where the completion date would be when the build actually completed, mid December, so that was saving us some money on storage etc. This was a good thing, as we had to accept a lower offer.Come the start of December, and a couple of days before exchange of contracts, and our buyer lost her buyer, and the chain collapsed.Yep, same thing all over again.Again, Pauline spoke to her supervisor (who I will appear later in this story), and they agreed to give us even more time to find another buyer. We especially appreciated this as the hose was now complete and ready for someone (hopefully us) to move in.So, January comes to an end, and we find another buyer. The process kicks off again.A week later, our buyer changes his mind... supposedly because the garage ceiling was too low!At this point, we switched to part-ex.This process turned out to be quite stressful as well, but largely down to the fact that my solicitor hadn't done this before, and there was some confusion about where funds would come from etc. It was also at this stage that Pauline's supervisor, Lauren, massively stepped up. I don't have enough space to say all the good things I need to say about Lauren. Without her, I have no doubt we wouldn't have got the the end of the process in one piece.So, finally, completion day arrives, and we get a call from Lauren, saying it's happened, all gone though, and she'd be waiting for us with the keys. This was 11AM, as we were driving up from Manchester, so this was a superb end to very stressful and long process.So, now we are in...Our initial impression of the house was entirely, and extremely, positive. And that hasn't changed.I'd seen new build snagging surveys on YouTube (each for them!), and was concerned... especially as Gleeson over the past couple of years, had a poor reputation amongst professional snaggers. So I hired one (one from YouTube in fact).They carried out an extremely thorough survey, and the worst thing they found was a chipped roof tile.Sure, they raised 71 snags, but I think they just wanted to make me feel I'd got my money's worth. When I came to log the snags with Gleeson, there were only 22 I was concerned about, and most of those were cosmetic, and easily addressed.Now, here's the incredible bit...Gleeson figured out I'd had a professional snagger, and asked me if I was willing to share the report, which I happily did. Rebecca (after sales person) and Shaun (contracts manager) then met up with me, we went through the report together, and THEY convinced ME to log more of the snags!I work in an service industry, and my company is always talking about 'customer centricity' and 'delivering delighters'. Way to go Gleeson!We still have a few snags outstanding... but the meeting was only yesterday, so that's to be expected. Even during the meeting, though, whilst Rebecca was talking to us Shaun (with permission) walked round sorted out about half a dozen before he left!I'm going to guess that internally, Gleeson have some kind of improvement drive going on. I've seen it in companies I've worked for. If that's the case, boy is it working! There is literally nothing more I could have asked from anyone in the process, and it's fair to say that every single person I've dealt with has gone way beyond my expectations.Because of the overall stress of dealing with solicitors, and dealing with house buyers, I don't think I'll ever move house again. But if I did, I would definitely try to find a Gleeson new build wherever I was going.

Phil · 22 March 2024 · Gleeson Homes Cumbria Aspatria