Trusted Agent profile
★★★★★
838 reviews across 3 offices and 3 platforms
Gilson Gray LLP has three offices, in Edinburgh (two offices) and Dundee. Together they have 838 reviews on three platforms, rated 3.5 out of 5 overall.
Gilson Gray LLP's three offices, most reviewed first. Each has its own page.
Showing 311 reviews on Google only. Show every review
5/5
GoogleAbbie assisted me in the in the sale of my flat. Abbie was extremely helpful and kept me up to date during each stage. I would like to add I was selling my home during the Xmas period and having a person like Abbie assisting me during the holiday's made the sale a lot easier during a already stressful period.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
1/5
GoogleKeep away from Gilson Gray . They are hiding the cost until you see the bill . One hour meeting not important solicitor for £400. If I know that , I would definitely find someone else . Even ridiculous, they sent the invoice into wrong address and put you into court . Please keep away from them . They are greedy ,no credit , hiding fees ,discriminating ,and playing you through their law knowledge . They only want your money . I am very shocked by their service and behavior. Never ,ever use them again.
5/5
GoogleCannot express my gratitude for the help and support which Sarah Johnson gave me when purchasing my first ever house. Everything was explained clearly to me and Sarah done so much to minimise the stress, especially with issues I had with the sellers solicitors. The knowledge and communication throughout the whole stage process was truly appreciated. I am so grateful for the service which Sarah provided and would definitely recommend to anyone.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
5/5
GoogleCannot express my gratitude for the help and support which Sarah Johnson gave me when purchasing my first ever house. Everything was explained clearly to me and Sarah done so much to minimise the stress, especially with issues I had with the sellers solicitors. The knowledge and communication throughout the whole stage process was truly appreciated. I am so grateful for the service which Sarah provided and would definitely recommend to anyone.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
1/5
GoogleThese people should be taken to court and ordered to pay hefty fines. They will DELAY, IGNORE and do NOTHING to help fasten your case. Buying a house with 10month delay, yes go for these people. They will make sure you lose your home!! Their branch in lincoln should also be held liable and everyone should be given a criminal record for their professional negligence!
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
5/5
GoogleI have worked with the lettings department for almost a year now. Great communication skills from everyone and highly recommended.
We are so grateful for your kind words and 5* review! We will let the Lettings team know and thank you again for taking the time to share your feedback.
1/5
GoogleThese people should be taken to court and ordered to pay hefty fines. They will DELAY, IGNORE and do NOTHING to help fasten your case. Buying a house with 10month delay, yes go for these people. They will make sure you lose your home!! Their branch in lincoln should also be held liable and everyone should be given a criminal record for their professional negligence!
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback to Gary Tyman (Head of Conveyancing) and Cherie McBean (Partner in Conveyancing). If you would like to discuss your concerns, please contact gary.tyman@gilsongray.com or Cherie.mcbean@gilsongray.com.
1/5
GoogleTried to contact them about my flat I purchased (they were the sellers) for nearly 2 months now and they haven't replied, phoned them directly and had my solicitors. Useless bunch. They were also "cheeky" to my solicitors on completion day... wouldn't recommend
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Debbie McCathie (Head of Residential Conveyancing). If you would like to discuss your concerns, please contact dmccathie@gilsongray.co.uk.
1/5
GoogleExtremely poor communication with lettings, seemingly unable or unwilling to return phone calls and messages for some reason.
5/5
GoogleI have worked with the lettings department for almost a year now. Great communication skills from everyone and highly recommended.
We are so grateful for your kind words and 5* review! We will let the Lettings team know and thank you again for taking the time to share your feedback.
1/5
GoogleTried to contact them about my flat I purchased (they were the sellers) for nearly 2 months now and they haven't replied, phoned them directly and had my solicitors. Useless bunch. They were also "cheeky" to my solicitors on completion day... wouldn't recommend
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Debbie McCathie (Head of Residential Conveyancing). If you would like to discuss your concerns, please contact dmccathie@gilsongray.co.uk.
1/5
GoogleExtremely poor communication with lettings, seemingly unable or unwilling to return phone calls and messages for some reason.
5/5
GoogleI have recently purchased my first property which has been a smooth process, made possible only due to the impeccable support from Alice Baker and her team. They have been extremely helpful. I would highly recommend Gilson Gray LLP to anyone looking to purchase a property with minimal stress. Their knowledge and communication is second to none.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
1/5
GoogleMy experience as a landlord with Gilson Gray letting has been very poor unfortunately. They let a property for me in Edinburgh for several years. The communication was always patchy at best with emails not being replied to and phone calls going unreturned being the norm. This improved briefly when the account was handled by Katy but unfortunately it returned to its inadequate level when she left in December 22. I sold this flat through Gilson Grey Estate Agency, they were fine. It was agreed that Gilson Gray letting would forward all correspondence relating to council tax, utilities and so on and I would deal with it. Unfortunately, they have not done so and I now have penalties of around £252.12 and 2 summary warrants that I know of. I have tried to contact them multiple times over the last couple of weeks to discuss but nobody is ever available on the phone, the calls are never returned, and emails are never responded to. It is incredibly frustrating. The letting side of this business is not run to a professional standard and if you are a landlord considering engaging them as an agent I would look elsewhere. I write this review partially out of desperation in the hope it will prompt Gilson Gray to respond to my previous attempts at contact, I am not hopeful.
Thank you for your feedback regarding your matter with Gilson Gray and we apologise for any frustration you may have felt. Our clients are at the heart of everything we do and we take your feedback very seriously. We passed this on to our Head of Lettings and we understand that he has since been in contact regarding this matter. If you have any further concerns please do not hesitate to get in contact with a member of our team.
4/5
GoogleRating only, no written review.
4/5
GoogleI don't know what is there never been there
5/5
GoogleAbsolutely in my mind a hidden gem, with little publicity and Council run it's one of the best golf courses I've played this year in fife
Dear Andrew, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
GoogleRating only, no written review.
Dear Magdalena, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
GoogleRating only, no written review.
Dear Zeppy, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
GoogleRating only, no written review.
Dear Anna, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleSuperb in conveyancing , professional but friendly, I will use again for a third time. Thank you Gillian.
Dear Chris, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
1/5
GoogleVery disappointed with the service. Unanswered e-mails and zero guidance on how to proceed with a home purchase resulting in me missing the purchase opportunity. I wasn't looking for a mailbox but for advice and support on how to purchase a property.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Gilson Gray LLP was Highly Commended at The Negotiator Awards 2025.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Bronze The Negotiator Awards 2024 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Gilson Gray LLP is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Edinburgh (29 Rutland Square) has the most, with 654 reviews rated 3.4 out of 5, followed by Edinburgh (29 Rutland Square) with 617.
The three Gilson Gray LLP offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
