Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 1/5

Google

Not a good experience at all with Gilson Gray. We asked for a quote, and the price looked good so emailed back to accept thinking that was that. We heard no further communication from them at all which lead to a very stressful time as first time buyers. We found a property that we wanted to put an offer on the closing date so phoned the office to get it done quick. All advisors were busy, and we were told we would receive a phone back. We waited a while and didn't hear anything, so phoned up again and was told the same thing. Absolutely no sense of urgency or appreciation for the time sensitive offer that needed to be put in place. In the end we needed to very quickly find another Solicitor to sign up with, and have no regrets NOT using Gilson Gray. We still have never heard anything from them...

Andrew · 26 July 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

I recently sold my property with the help of Gilson Gray and cannot recommend them enough. The service and engagement from Lori, Arran and Megan was excellent and they were extremely helpful throughout. Thanks again!

Connor · 27 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We have had such a positive experience working with Gilson Gray, Jenny, Lori and the rest of their team have been lovely and guided us through the process of selling our house. Lori has been great at keeping us informed throughout, we would highly recommend Gilson Gray!

Amy · 27 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We recently used Gilson Gray to sell our house and purchase a new one. The service across the board was excellent. Their communication was consistenly very good and everyone was a pleasure to deal with. They kept us up to date at all stages of the process and made it as stress free as possible. I would 100% recommend Gilson Gray. We were delighted with their service. Thank you!

Jo · 27 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Everyone involved with the sale of my house has been first class. Communication has been clear and helpful, the app showing the growing numbers of viewing appointments has been addictive and Karen especially has been a tower of strength, keeping me up to date with any developments immediately and providing support during stressful moments. I would highly recommend the Property Sales team.

Annette · 15 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We have had such a positive experience working with Gilson Gray, Jenny, Lori and the rest of their team have been lovely and guided us through the process of selling our house. Lori has been great at keeping us informed throughout, we would highly recommend Gilson Gray!

Amy · 9 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

I recently sold my property with the help of Gilson Gray and cannot recommend them enough. The service and engagement from Lori, Arran and Megan was excellent and they were extremely helpful throughout. Thanks again!

Connor · 9 June 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Dealt with Kelly in the North Berwick office, very professional and helpful, easy to speak to and always available. David, Eyemouth.

David · 28 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

First class service. Excellent communication throughout the process. Made the whole experience easy and stress free.

Graeme · 28 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Fantastic Service. Held our hand through the process and found us a buyer in a matter of days. Thank you to Kelly, Megan and Arran for an excellent job.

Toby · 28 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

It’s now been a couple of months since we sold and moved house with Gilson Gray LLP and we have no hesitation in continuing to recommend them to friends and family due to their service excellence. They were knowledgable on the Edinburgh property market, supportive while we looked for our house, active to get good interest for our sale, organised for sales viewings and generally fantastic all round. This was particularly appreciated as we hadn’t moved house for 17+ years and things change in that time. It’s a stressful time - especially when buying and selling at the same time - but the team at Gilson Gray were the right balance of professional and human. We were supported by Graeme (valuer), Jenny and Megan (Sales) and Sarah (solicitor) and we are so grateful to them all. Thank you.

Christine · 28 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We would highly recommend using Gilson Gray to sell your property in Edinburgh. Megan and Lisa were fantastic with arranging all the pre-marketing materials and arranging viewings at a time that was convenient to us. Jenny was great with assisting us when receiving formal notes of interest/offers and negotiating the sale of our property at closing date. We we kept well informed throughout the process and everything was explained in plain terms which was incredibly useful during the sale of our first property. Jenny provided professional advice at every point and was always at the other end of the phone to help with any queries. Thank you so much to all at Gilson Gray!

Samantha · 28 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Brilliant service from the team at Gilson Gray all the way from initial valuation, to marketing to sales negotiation. Would absolutely recommend as the team cannot do enough for you: really efficient, great communication and provide robust guidance. Graeme, Megan, Lisa, Jenny & Lori thus far have been fabulous and we can’t thank them enough.

Jennifer · 28 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Dealt with Kelly in the North Berwick office, very professional and helpful, easy to speak to and always available. David, Eyemouth.

David · 26 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

First class service. Excellent communication throughout the process. Made the whole experience easy and stress free.

Graeme · 26 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

It’s now been a couple of months since we sold and moved house with Gilson Gray LLP and we have no hesitation in continuing to recommend them to friends and family due to their service excellence. They were knowledgable on the Edinburgh property market, supportive while we looked for our house, active to get good interest for our sale, organised for sales viewings and generally fantastic all round. This was particularly appreciated as we hadn’t moved house for 17+ years and things change in that time. It’s a stressful time - especially when buying and selling at the same time - but the team at Gilson Gray were the right balance of professional and human. We were supported by Graeme (valuer), Jenny and Megan (Sales) and Sarah (solicitor) and we are so grateful to them all. Thank you.

Christine · 26 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Bryan · 17 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Fantastic Service. Held our hand through the process and found us a buyer in a matter of days. Thank you to Kelly, Megan and Arran for an excellent job.

Toby · 17 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Brilliant service from the team at Gilson Gray all the way from initial valuation, to marketing to sales negotiation. Would absolutely recommend as the team cannot do enough for you: really efficient, great communication and provide robust guidance. Graeme, Megan, Lisa, Jenny & Lori thus far have been fabulous and we can’t thank them enough.

Jennifer · 17 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

We would highly recommend using Gilson Gray to sell your property in Edinburgh. Megan and Lisa were fantastic with arranging all the pre-marketing materials and arranging viewings at a time that was convenient to us. Jenny was great with assisting us when receiving formal notes of interest/offers and negotiating the sale of our property at closing date. We we kept well informed throughout the process and everything was explained in plain terms which was incredibly useful during the sale of our first property. Jenny provided professional advice at every point and was always at the other end of the phone to help with any queries. Thank you so much to all at Gilson Gray!

Samantha · 17 May 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

I recently sold my property and the purchaser was using Gilson Gray Dundee. My solicitor had to chase Gilson Gray for nearly 4 weeks for updates and progress chasing simple things. The information received from offer was incorrect and I myself had to call them multiple times to ask that they respond to my solicitors calls and emails. This caused massive stress during the whole process. When trying to call Gilson Gray multiple times at all times there phone just cut off and said please leave a voicemail. This whole experience was a poor one simply due to the stress that Gilson Gray put myself through and the chain I was in. Looking at other reviews recently clearly something is wrong at this organization at the moment. I never review anything often but felt people needed to know the kind of experience they can exepect.

Richard · 10 May 2024 · Gilson Gray LLP Dundee

★★★★★ 5/5

Google

Rating only, no written review.

Bryan · 28 April 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Focussing on the sale of my mother's house I was extremely pleased with the energy that was applied to obtaining viewers, advice throughout the sale process and especially advice on a closing date and the final amount offered by the successful bidder. Communication throughout the process was excellent.

Brian · 28 April 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

I received great service and advice from the North Berwick Estate Agent and Legal team so far in the marketing, sale and purchase throughout my house move. I special thanks to Lori, Abbie, and Rob from the Estate Agent team, and to Paula in Legal. It came at a surprise at how quickly my property went from being surveyed to receiving an offer (~2 weeks). It's no doubt thanks to the team's hard work and in particular the marketing material created, i.e. the photographs and brochure, which were beautifully put together. I especially liked the online client portal Gilson Gray provides so you can keep up-to-date with the sale process of your property which includes who noted interest, offers made, ESPC views, etc. If I was to nitpick it would be that communication internally could be improved upon at times. Examples of this are some e-mails going unanswered, a potential buyer not being informed of the closing date, and trying to book a viewing after the closing date was set. However, the very positive experience in general far outweighs these minor grumbles. Again, thank you all for your effort in making the stressful experience of moving house very straightforward.

Craig · 28 April 2024 · Gilson Gray LLP Edinburgh (29 Rutland Square)