1/5
GoogleRating only, no written review.
Trusted Agent profile
Gilson Gray LLP estate agents in Edinburgh and Dundee
★★★★★
836 reviews across 3 offices and 3 platforms
Gilson Gray LLP has three offices, in Edinburgh (two offices) and Dundee. Together they have 836 reviews on three platforms, rated 3.5 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Gilson Gray LLP's three offices, most reviewed first. Each has its own page.
- Gilson Gray LLP Edinburgh (29 Rutland Square)29 Rutland Square, EH1 2BW652 reviews · 167 on Google (3.7)100 in the last 90 days
- Gilson Gray LLP Edinburgh (29 Rutland Square)29 Rutland Square, EH39 4AG615 reviews · 128 on Google (3.7)70 in the last 90 days
- Gilson Gray LLP Dundee11 South Tay Street, DD1 1NU445 reviews · 46 on Google (3.8)66 in the last 90 days
Reviews on Google
Showing 311 reviews on Google only. Show every review
Google1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleI was extremely disappointed and shocked with the service received from Gilson Gray when trying to buy a property in Fife. The lack of care they gave was unacceptable and there was a disrespect to us as …
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
1/5
GoogleRecently bought my first property, and was recommended Gilson Gray by mortgage advisors. Definitely wish I looked Gilson Gray up / read reviews first before I accepted as most likely would have found another solicitors. Felt like I had to ask/push them to do everything, constantly had to chase them all the time for any sort of update. No sense of urgency whatsoever. Paid a lot of money in fees for rubbish service. Won’t use again and will definitely advise others not to.
5/5
GoogleVery efficient and explained everything thoroughly
5/5
GoogleGreat at keeping you updated, very helpful and polite.
1/5
GoogleAbysmal customer service, no contact for months after the end of a tenancy. Call and you are placed through rounds of automations that lead you nowhere closer to a real human being. Beyond disappointing.
Agent replied · 29 August 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
GoogleExcellent service selling the house, Gilson Gray's Estate Agency Team take you through the whole process step by step.
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
Googlei should like to the Team at Gilson Gray property management they have made the Selling of my house effortless from day one they have always responded in a positive and professional manner …
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
1/5
GoogleAfter receiving some conflicting information during a viewing which didn't match with the home report, I was told I would be contacted ASAP to clear up the confusion. I wasn't contacted and was forced to call the office. It was during this …
Agent replied · 29 August 2024
Hi Steven. Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
GoogleFrom start to finish, a quality service providing highly efficient marketing and scheduling services to give us the fast sale we needed in only 4 days from the point of our house going live! They have links across agencies, ensuring a …
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
GoogleFrom the initial appointment with Morgan right through to accepting an offer I was delighted with the service from the Gilson Gray Estate Agency team based in Dundee. Many thanks to Morgan, Jodie and Nikki for your careful attention and swift responses to any queries.
Agent replied · 29 August 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
GoogleWe are so pleased with our experience of using Gilson Gray to sell our home: 1. Priced perfectly for a quick sale 2. Fantastic photographs and video to market our home perfectly …
Agent replied · 29 August 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
5/5
GoogleAn excellent experience selling my property through Gilson Gray. Everything was clearly laid out and the staff handling the viewings were fantastic. The fact they took bookings throughout the weekend was a huge help.
Agent replied · 11 June 2024
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback to our team.
5/5
GoogleOur Agent John Shand is very professional and efficient. He made our home renting journey as less stressful as possible. Thank you
5/5
GoogleReally happy with everyone I’ve had dealings with from the initial quote to an offer on my property. Helpful, clear communication and efficient service from everyone. Even when things have been quieter (festive period), I received updates and reassurances that the property is being viewed etc. Definitely recommend the team! Thank you!
Agent replied · 23 December 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
GoogleJodie, our sales negotiator has been fabulous and extremely professional, as have all the property team working diligently to get us the best price for our property. I would absolutely recommend Gilson Gray’s estate agency services. Thanks again Jodie, great job 👏 …
Agent replied · 23 December 2024
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Jodie will receive a copy of your feedback, and get the recognition she deserves. Thank you for leaving a review, Nigel!
5/5
GoogleSo helpful at every stage informed us what was happening couldn’t fault Gilson Gray especially Karen who was just brilliant.
Agent replied · 9 January 2025
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
GoogleSo helpful at every stage informed us what was happening couldn’t fault Gilson Gray especially Karen who was just brilliant.
Agent replied · 10 January 2025
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
GoogleGreat service provided. Staff are always very professional and knowledgeable. would thoroughly recommend!
5/5
GoogleI have rented a property for about 4years, i have dealt with Pauline Traill from the viewing and can can honestly say that the service she has given me has been outstanding, the speed they deal with any problems you have is exceptional, would 100% recommend them as a landlord.
Agent replied · 10 December 2024
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
GoogleThe whole team was amazing! Always explained everything, first time selling a property and was clueless. Special thanks to Lori for everything she did
Agent replied · 9 December 2024
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gilson Gray LLP
Which Gilson Gray LLP office has the most reviews?
Edinburgh (29 Rutland Square) has the most, with 652 reviews rated 3.4 out of 5, followed by Edinburgh (29 Rutland Square) with 615.
Where are the Gilson Gray LLP offices?
The three Gilson Gray LLP offices, by town:
- Dundee: 11 South Tay Street, Dundee, DD1 1NU
- Edinburgh (29 Rutland Square): 29 Rutland Square, Edinburgh, EH1 2BW
- Edinburgh (29 Rutland Square): 29 Rutland Square, Edinburgh, EH39 4AG
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
