5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We are thrilled that you have had such a positive experience with Gilson Gray. Thanks again!
Trusted Agent profile
Gilson Gray LLP estate agents in Edinburgh and Dundee
★★★★★
836 reviews across 3 offices and 3 platforms
Gilson Gray LLP has three offices, in Edinburgh (two offices) and Dundee. Together they have 836 reviews on three platforms, rated 3.5 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Gilson Gray LLP's three offices, most reviewed first. Each has its own page.
- Gilson Gray LLP Edinburgh (29 Rutland Square)29 Rutland Square, EH1 2BW652 reviews · 167 on Google (3.7)100 in the last 90 days
- Gilson Gray LLP Edinburgh (29 Rutland Square)29 Rutland Square, EH39 4AG615 reviews · 128 on Google (3.7)70 in the last 90 days
- Gilson Gray LLP Dundee11 South Tay Street, DD1 1NU445 reviews · 46 on Google (3.8)66 in the last 90 days
Reviews on Google
Showing 311 reviews on Google only. Show every review
Google1/5
GoogleRating only, no written review.
1/5
GoogleSlow, inefficient, incredibly hard to get in contact with. We were ignored for weeks and completely left in the dark despite many calls and emails; we couldn't be able to see the house a second time till the date of entry because we waited basically until the last couple of days to finally end the missives; for this reason we were forced to accept any inconvenience and problems with the property to avoid any risk of not getting the house and being homeless, for real. All of this caused expenses that we would have been able to avoid if only we had the time to organize everything, spending a lot more money than expected for a house that we love but was full of surprises. They deprived us of the joy in the process of buying our first home, making everything incredibly stressful and complicated.
Agent replied · 16 April 2026
We’re very sorry to hear about your experience and sincerely apologize for the stress and inconvenience caused during your home-buying process. Your feedback is important to us, and we will review the concerns you’ve raised to see how we can improve our communication and service for future clients. Thank you for sharing your experience.
1/5
GoogleRating only, no written review.
1/5
GoogleArrangements were made on Tuesday with Nicki Geissler to view a property today. Turned up at the property, nobody to show us around. Phoned Gilson Gray only to be told that there had been an offered accepted earlier in the week. Fair enough, but no attempts were made by Gilson Gray to inform us and cancel the viewing. This is not only poor communication and service on the part of the agent but from a sellers perspective I’d be hacked off if I had viewers turning up at the door after I’d accepted an offer. We’ll be thinking twice before booking any future viewings with Gilson gray and it’s certainly put us off ever selling with them.
5/5
GoogleAs a first time buyer, my experience with Michael was prompt, responsive and professional. It was a more seamless process than I had expected before going in.
Agent replied · 16 April 2026
Thank you for your kind words Bryan. We’re delighted to hear that Michael was able to make your first-time home-buying experience seamless, prompt, and professional. Your feedback is greatly appreciated! Regards Gilson Gray LLP
1/5
GoogleRating only, no written review.
1/5
GoogleNo disabled access into there offices,in this day and age that is terrible.
5/5
Googleget this to 5 stars please
Agent replied · 12 October 2026
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
GoogleI purchased a property from my landlord in April 2025 and Gilson Gray oversaw the sale. While it was a relatively low maintenance sale, they still made the process very straightforward and, crucially, I found them easy to reach and engage with, which isn't always the case with solicitors! As someone from England navigating the Scottish house purchasing process, I was grateful for their walking through with me what was required. As in Scotland you need a solicitor early on in the house purchasing process, I'd recommend reaching out to them if you're starting afresh.
Agent replied · 12 October 2026
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
1/5
GoogleI was extremely disappointed and shocked with the service received from Gilson Gray when trying to buy a property in Fife. The lack of care they gave was unacceptable and there was a disrespect to us as their client. You couldn’t get an answer to an email at a responsible timeframe unless you phoned up. Our lawyer always had his answer machine on so couldn’t ever get through to them. There was no safeguarding for us as a client. I would stay clear of this company if you are looking to be treated with respect by a lawyer and actually cares for their clients.
1/5
GoogleDisgusting attitude towards disabled people my son has autism and selective mutism,he cannot speak over the phone they made no reasonable adjustments at all it’s bad enough that my son lost his dad and grandparents in just over a year they have made what was a very difficult situation to begin with a lot worse,no care no compassion no thoughts for disability this company is absolutely a disgrace
1/5
GoogleAbsolutely appalling service. We had the misfortune of dealing with Gilson Gray for a house sale, and their incompetence and inefficiency were staggering. Communication was virtually impossible, calls and emails went unanswered, and on the rare occasion we did get through, we were passed endlessly from one person to another. What should have been a straightforward transaction was dragged out for weeks due to their delays, putting the entire chain at risk of collapse. Their lack of urgency, accountability, and professionalism caused needless stress and frustration. Avoid them at all costs.
Agent replied · 12 December 2025
Thank you for your feedback. We apologise for any frustration or inconvenience you have experienced. Your comments have been passed on to the team for review, and we are committed to improving our services. If you would like to discuss your concerns further, please do not hesitate to contact us. Best, Gilson Gray LLP
5/5
GoogleAs a first time buyer, my experience with Michael was prompt, responsive and professional. It was a more seamless process than I had expected before going in.
Agent replied · 16 April 2026
Thank you for your kind words Bryan. We’re delighted to hear that Michael was able to make your first-time home-buying experience seamless, prompt, and professional. Your feedback is greatly appreciated! … More
1/5
GoogleAbsolutely appalling service. We had the misfortune of dealing with Gilson Gray for a house sale, and their incompetence and inefficiency were staggering. Communication was virtually impossible, calls and emails went unanswered, and on the …
Agent replied · 26 December 2025
Thank you for your feedback. We apologise for any frustration or inconvenience you have experienced. Your comments have been passed on to the team for review, and we are committed to improving our services. If you would like to discuss your … More
1/5
GoogleThey sent my offer on a really good property to the wrong firm, which led to me missing out. They explained that it was a common mistake. It is a concern if this is true.
1/5
GoogleDreadful in all aspects, No transparency on billing and hoping for the easy option of settlement rather than fighting or properly negotiating for the client. Deadlines for court submissions missed on a number of occasions. Would avoid at all costs, and it will definitely cost.
1/5
GoogleDreadful in all aspects, No transparency on billing and hoping for the easy option of settlement rather than fighting or properly negotiating for the client. Deadlines for court submissions missed on a number of occasions. Would avoid at all costs, and it will definitely cost.
1/5
GoogleDisgusting attitude towards disabled people my son has autism and selective mutism,he cannot speak over the phone they made no reasonable adjustments at all it’s bad enough that my son lost his dad and grandparents in just over a year they …
1/5
GoogleThey sent my offer on a really good property to the wrong firm, which led to me missing out. They explained that it was a common mistake. It is a concern if this is true.
1/5
GoogleBuying a house is stressful enough, but this solicitor firm made the experience even worse. Their customer service is astoundingly bad, they have a dismissive nature and snide unprofessional tone in emails. Avoid!
1/5
GoogleRating only, no written review.
1/5
GoogleBuying a house is stressful enough, but this solicitor firm made the experience even worse. Their customer service is astoundingly bad, they have a dismissive nature and snide unprofessional tone in emails. Avoid!
5/5
GoogleI used Gilson Gray as suggested by my financial advisor for the sale of my property, I am so thankful they were suggested as I found them fantastic to work with, I already plan on using them for my next property purchase!
Agent replied · 26 May 2025
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gilson Gray LLP
Which Gilson Gray LLP office has the most reviews?
Edinburgh (29 Rutland Square) has the most, with 652 reviews rated 3.4 out of 5, followed by Edinburgh (29 Rutland Square) with 615.
Where are the Gilson Gray LLP offices?
The three Gilson Gray LLP offices, by town:
- Dundee: 11 South Tay Street, Dundee, DD1 1NU
- Edinburgh (29 Rutland Square): 29 Rutland Square, Edinburgh, EH1 2BW
- Edinburgh (29 Rutland Square): 29 Rutland Square, Edinburgh, EH39 4AG
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
