Trusted Agent profile
★★★★★
839 reviews across 3 offices and 3 platforms
Gilson Gray LLP has three offices, in Edinburgh (two offices) and Dundee. Together they have 839 reviews on three platforms, rated 3.5 out of 5 overall.
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Gilson Gray LLP's three offices, most reviewed first. Each has its own page.
Showing 311 reviews on Google only. Show every review
5/5
GoogleGreat experience with a veru professional outfit
Hi Oisin, Thank you for your kind review. We’re delighted to hear you had such a positive experience with Gilson Gray and appreciated the professional service you received. Best wishes, Gilson Gray
5/5
GoogleI found that Gilson Gray were very efficient in all aspects of my house purchase. From start to finish I was kept up to date with what was happening and what was needed. Any problems was dealt with and nothing was too much bother for them to sort or work around. I would have no hesitation in recommending them to anyone who is buying a house. Well done to you.
Thank you, Dennis, for your wonderful feedback and recommendation. We’re delighted to hear that your house purchase was handled efficiently and that you felt informed and supported from start to finish. Making the process as straightforward as possible for our clients is always our aim. Thank you for choosing Gilson Gray, and we wish you all the best in your new home! Best wishes, Gilson Gray
5/5
GoogleFantastic service. Thank you so much
Thank you for your lovely feedback! We’re so pleased to hear that you were happy with the service you received. We really appreciate you taking the time to leave us a review. Best wishes, Gilson Gray
5/5
GoogleWe had an excellent experience with our solicitors throughout our house-buying process. The whole team was professional, helpful, responsive, and supportive from start to finish. We are incredibly grateful for all their hard work in helping us get into our new home. We would highly recommend them to anyone looking for reliable, efficient, and professional solicitors. Special Thanks to Jack Ward for his patience and support throughout the process.
Thank you, Maryam, for your lovely review and recommendation. We’re so pleased to hear that you felt supported throughout your house-buying journey and that the team made the process feel professional, responsive and straightforward. It’s especially lovely to know that Jack’s patience and support made such a positive difference. Thank you for choosing Gilson Gray, and we wish you every happiness in your new home. Best wishes, Gilson Gray
1/5
GoogleA hidden introducer fee of £600 plus VAT £120 was shown in the final bill only a few days before purchase. However when given our first bill weeks prior this was not disclosed properly as an introduction fee and was hidden in the small print on the 4th page as such. Your move did not tell me about this fee and gilson gray only let me know in the final bill that the fee was now broken down as an introduction fee.
Thank you for taking the time to leave a rating. We’re sorry to see that you have rated your experience with Gilson Gray one star. Our clients are at the heart of everything we do, and we take all feedback seriously. If you would like to share more about your experience or raise any concerns, please refer to our Complaints Policy: https://gilsongray.co.uk/complaints-policy/ Best wishes, Gilson Gray
5/5
GoogleJack was very supportive during the entire process. I was given an entry date right after the purchase and 6 weeks later, on said date, I collected the keys to my new home. I would recommend using his services
Thank you, Arkadiusz, for your kind review and recommendation. We’re so pleased to hear that you felt well supported by Jack throughout your purchase and that everything came together as planned for your entry date. Thank you for choosing Gilson Gray, and we wish you every happiness in your new home! Best wishes, Gilson Gray
1/5
GoogleIncompetent
Thank you for taking the time to leave a rating. We’re sorry to see that you have rated your experience with Gilson Gray one star. Our clients are at the heart of everything we do, and we take all feedback seriously. If you would like to share more about your experience or raise any concerns, please refer to our Complaints Policy: https://gilsongray.co.uk/complaints-policy/ Best wishes, Gilson Gray
4/5
GoogleAfter some poor communication initially I was put in touch with Xulin and she was excellent from start to finish. She was very reassuring throughout, always had time for my phone calls and really helped me navigate the stressful process as a first time buyer.
Thank you, Isabella, for taking the time to share your feedback. We're sorry to hear that communication didn't meet your expectations initially, but we're pleased your experience improved and that you felt supported throughout your first home purchase. Buying your first property can be daunting, so it's great to know you felt reassured during the process. We appreciate your comments and thank you for choosing Gilson Gray. Kind regards, Gilson Gray
1/5
GoogleTerrible experience. Bought my first property with them and there was no point in the process i felt comfortable with such a major transaction. Everything was rushed and last minute and felt like I was an afterthought. Constantly had to chase up information, promised responses and nothing came, onboarding app wasn’t updated as staff ‘hadn’t had training’, I’m still awaiting a response to an email after weeks. Only way to get a response is to CC in every member of staff along the chain you’ve spoken to. Won’t be using them again.
Hi Stephen, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond. Our clients are at the heart of everything we do, and we take all feedback seriously. As this is a public forum, we're unable to comment on the specific details of your transaction. However, we have reviewed your concerns thoroughly, and can confirm one of our Senior Management Team has responded to you directly to explain the circumstances surrounding your matter. While we appreciate that the process may have caused uncertainty and frustration, we remained committed to progressing your transaction and ensuring it completed successfully. We value your feedback, as it helps us to continually review and improve the service we provide. Kind Regards, Gilson Gray
1/5
GoogleRating only, no written review.
Thank you for taking the time to leave a rating. We’re sorry to see that you have rated your experience with Gilson Gray one star. Our clients are at the heart of everything we do, and we take all feedback seriously. If you would like to share more about your experience or raise any concerns, please refer to our Complaints Policy: https://gilsongray.co.uk/complaints-policy/ Best wishes, Gilson Gray
1/5
GoogleRating only, no written review.
Thank you for taking the time to leave a rating. We’re sorry to see that you have rated your experience with Gilson Gray one star. Our clients are at the heart of everything we do, and we take all feedback seriously. If you would like to share more about your experience or raise any concerns, please refer to our Complaints Policy: https://gilsongray.co.uk/complaints-policy/ Best wishes, Gilson Gray
1/5
GoogleThe most awful experience , they take weeks to reply to emails if at all , been on a transaction with them for 15 months . Sub standard in every concievable way . Buyer and seller beware !!!!
Thank you for taking the time to leave a rating. We’re sorry to see that you have rated your experience with Gilson Gray one star. Our clients are at the heart of everything we do, and we take all feedback seriously. If you would like to share more about your experience or raise any concerns, please refer to our Complaints Policy: https://gilsongray.co.uk/complaints-policy/ Best wishes, Gilson Gray
1/5
GoogleWe recently moved out of a flat rented from Gilson Gray (on Arbroath Road, Dundee) after a 5 month battle to get a badly leaking roof fixed. Nothing was done proactively and I ended up dealing direct with a contractor. Gilson Gray passed the issue on to the landlord and did not step in at any point to help resolve the issue. They were more than happy to take a substantial rent each month though. I would not recommend renting with Gilson Gray
5/5
GoogleMy experience with Gilson Gray was seamless from start to finish. The team maintained clear and consistent communication throughout the entire process, which made what could have been a stressful experience feel very straightforward and well managed. I particularly appreciated the regular updates and feedback on how the sale was progressing. At every stage, I felt informed and confident about what was happening next, which gave me real peace of mind. Their professionalism, responsiveness, and transparency made the whole process smooth and efficient. I would highly recommend Gilson Gray to anyone looking for a reliable and supportive team to guide them through a property sale.
Dear Mr Greenhill, Thank you for taking the time to share your experience. We are delighted to hear that your property sale felt seamless from start to finish and that our team’s communication and regular updates helped make the process clear and stress-free for you. It’s particularly pleasing to know you felt informed and confident at every stage, and we truly appreciate your kind words regarding our professionalism, responsiveness, and transparency. Your feedback is greatly valued and will be shared with the team. We wish you all the very best for the future and would be pleased to assist you again should you ever need our services. Gilson Gray LLP
5/5
GoogleThe property team at Gilson Gray were amazing. They were so proactive and really kept things moving the whole way through. Super professional and actually kept me in the loop the entire time, it made everything feel so much easier. Thank you!
Thank you for your kind words Claire. We’re delighted to hear that the team was able to make your home-buying experience seamless, prompt, and professional. Your feedback is greatly appreciated! Regards Gilson Gray LLP
1/5
GoogleMy daughter keeps getting told they have a new IT system which is causing issues . Shes in danger of losing the house she want to buy because of this x Getting nowhere with the company
Thank you for your feedback. We apologise for any frustration or inconvenience you have experienced. Your comments have been passed on to the team for review, and we are committed to improving our services. If you would like to discuss your concerns further, please do not hesitate to contact us. Best, Gilson Gray LLP
1/5
GoogleGilson Gray are the agent for our rental property (Specifically: Pauline Traill) and I can honestly say they are terrible to deal with as a tenant. I sold my own property and moved into a rental for the first time and they have been extremely poor to deal with even the most basic of issues. Minor issues which should be an easy fix are still outstanding, most of which were highlighted before moving into the property. The property was meant to be inspected before moving in, it must have been done with their eyes closed. I found multiple issues before moving in, most of which were easy to spot for anyone. Just do your job! It’s also no use complaining to the Head of Department Marcus Di Rollo as he’s just as poor at dealing with things.
Thank you for your feedback. We are sorry to hear that you feel your experience has not met expectations. Prior to your tenancy commencing, the property underwent extensive preparation, including a full repaint, professional cleaning, carpet shampooing, new blinds throughout, and garden maintenance. An independent inventory clerk also carried out a check-in report. We understand that you raised a number of points at the start of your tenancy which were acknowledged and addressed where appropriate, and we have continued to respond to reported issues in line with our usual processes. We take all feedback seriously and aim to provide a fair and responsive service to both landlords and tenants.
1/5
GoogleTry getting hold off because had not hot water did not answer all call me back keeped trying but no luck says there open but no one is answering the phones
Thank you for your feedback. We are sorry to hear that you were unable to get in touch with a member of our team for assistance over the Bank Holiday weekend. All tenants are provided with details to access our FixFlo platform for logging any issues such as having no hot water, which we can see was done and an engineer call was received to discuss the problem. Please reach out if you still require assistance from our team.
5/5
GoogleOutstanding service from Gilson Gray from start to finish. Professional, proactive, and genuinely supportive throughout the entire process. Communication was clear and efficient, and everything was handled with great attention to detail. Highly recommend to anyone looking for a reliable and trustworthy estate agent.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
GoogleWe instructed this firm for the sale and purchase of our home and it was, without exaggeration, one of the most frustrating professional experiences we have ever had. Communication was consistently poor throughout. Emails went unanswered for days or weeks, urgent call-back requests were ignored, and we were repeatedly left chasing for even the most basic updates. There was a complete lack of urgency at key points in the transaction, which very nearly caused our chain to collapse. At no stage did we feel our matter was being handled proactively or competently. After completion, the situation deteriorated further. We were overcharged £480.20, something the firm acknowledged in writing and confirmed would be refunded in December. Three months later, we are still waiting. Repeated requests for repayment have been ignored. Even more concerning, after agreeing that we were owed money, the firm produced a bill dated 17th December which had never previously been issued to us, despite the fact we had already paid our final balance in full on 16th December. This invoice only appeared after we challenged the overpayment. The timing and circumstances of this “new” bill raise serious questions about transparency and billing practices. To compound matters, they also made an error on our Stamp Duty submission by misspelling a name. We were contacted two months after completion to urgently rectify their mistake, and we are still awaiting confirmation that this has been properly corrected. Buying and selling a property is one of the biggest financial transactions most people will ever undertake. We expected professionalism, accuracy and clear communication. Instead, we experienced delay, poor service, financial discrepancies and ongoing uncertainty. Based on our experience, we would not recommend this firm.
Thank you for your feedback. We apologise for any frustration or inconvenience you have experienced. Your comments have been passed on to the team for review, and we are committed to improving our services. If you would like to discuss your concerns further, please do not hesitate to contact us. Best, Gilson Gray LLP
5/5
GoogleLisa England was great
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Lisa will receive a copy of the feedback, and get the recognition she deserves, thanks again!
1/5
GoogleTook 2 years to do solicitor work never answered the phone asked for a refund didn’t want to give payed £2,000 for solicitor costs and then spent £500 on surveys due to them not paying attention to my case had to renew them making me loose even more money & time. If you value your time don’t go to these SCAMMERS!!!!!!
5/5
GoogleFrom the first meeting to get our house valued to a deal being accepted Gilson Gray have been amazing. We got our home valued by Ben and was thorough when talking us through the different stages of the sale and very helpful when getting the home report and photos sorted too. Nicola got in contact with viewings and the service was again top quality! Would strongly recommend using them!
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. The team will receive a copy of your feedback, and get the recognition they deserve. Thank you for leaving a review, Grant!
5/5
GoogleDealing with Abbie who was overseeing the sale/negotiations for my property was a total pleasure. She’s friendly, extremely knowledgeable, thorough, always quick to respond and always very helpful and concise with her responses. Correspondence with her has been just superb, couldn’t have asked for anything more! She’s a true asset to Gilson Gray and I will be definitely using Gilson Gray’s services again in future! Thanks again!
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
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Edinburgh (29 Rutland Square) has the most, with 652 reviews rated 3.4 out of 5, followed by Edinburgh (29 Rutland Square) with 617.
The three Gilson Gray LLP offices, by town:
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