Trusted Agent profile
★★★★★
838 reviews across 3 offices and 3 platforms
Gilson Gray LLP has three offices, in Edinburgh (two offices) and Dundee. Together they have 838 reviews on three platforms, rated 3.5 out of 5 overall.
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Gilson Gray LLP's three offices, most reviewed first. Each has its own page.
Showing 311 reviews on Google only. Show every review
5/5
GoogleKey to any professional service is good communication, especially when it’s a property transaction. I would not hesitate in using Gilson Gray ( North Berwick). First classPositiveResponsiveness, Professionalism, Value
Dear Chris, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
1/5
GoogleI have enquired about two of their properties for rent - both were immediately available (and still are), one in Oxgangs and the other is near South Gyle. But for two months, I have not managed to book a viewing or make an application based on virtual tour. Horrible service not only for tenants but for landlords too.NegativeResponsiveness, Quality, Professionalism
We are sorry to hear of your experience when trying to book a viewing through our online service. We are currently receiving a large number of enquiries for our properties and due to this we are offering an online booking service for the available viewing slots. If you are trying to book and you are unable to do so, this will be due to there being no available time slots remaining. If a new viewing time becomes available, we will release new viewing slots which we will inform you via email notification. I hope this explains the process and if you have further questions please do not hesitate to contact us at lettings@gilsongray.co.uk and one of our team will come back to you. Team GG
5/5
GoogleOur experience was about as positive as it can be, buying a property. The service was friendly, but efficient and communication was excellent. Cheryl worked incredibly hard on our behalf and we could not have wanted a better service. We would certainly recommend them.
Dear Chris, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
1/5
GoogleThe experience of making an offer for two apartment through them has been ridiculously bad. After two attempts fell into nothing because of bad advice and total disorganisation I decided to change. I reckon I might have had a different experience with different people in the practice, but they have been irresponsive, uninformative and absolutely disorganized.
5/5
GoogleI can't thank Arran and Lianne enough for their help with my flat purchase! They have always been very helpful, professional, and responded to all questions and queries very swiftly. They always cleared up any confusion or misunderstanding I might have had due to me not being familiar with the process of buying a flat in the UK. They even highlighted things which I missed or could have been detrimental to me. I would definitely use their services again!
Dear Bernadett, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
GoogleI recently purchased a flat through Gilson Gray and the service I received was excellent. I was appointed Connor Bowie, who was very professional and kept me informed throughout the whole buying process. I cannot recommend this solicitors firm and Connor enough!PositiveProfessionalism
Dear Edward, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
1/5
GoogleAbsolutely shocking, not a single shred of communication between their teams. Had to correct their invoices 4 times, delayed move in date as paperwork wasn't processed in time. 2 months later I'm being chased for another payment which has already been made with no response from their teams. Would actively recommend you go somewhere else for property purchase.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleI had the best experience with Gilson Gray when purchasing my first home. Debbie was so helpful and patient and kind. I couldn't have done it without them. And I'm so happy in my new home! So, thank you so much!PositiveResponsiveness, Quality, Professionalism
Dear Marte, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
GoogleI had a wonderful experience with Gilson Gray while looking for an apartment to rent. Many thanks to Samuel Picchi for a very efficient communication and helping with all the issues/questions I had during the application process. Cannot be more grateful for the opportunity to spend Christmas and New year's in a new apartment. Well done!
Dear Anna, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
GoogleBeing a first time buyer I wasn’t very experienced in the “house buying process”. Lynn B at Gilson Gray has the patience of a saint and welcomed every question i had. Her communication and the efficiency was absolutely outstanding and I cannot thank her enough for making this special time in my life even more exciting. Lynn was always professional however when communicating through email (thanks covid) there was a personal touch to it which made this even more special. Thank you to the team at Gilson Gray that helped me through the house buying process and a massive thank you to Lynn.
Dear Kayley, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG
5/5
GoogleRating only, no written review.
Dear Vicus, Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
GoogleRating only, no written review.
Dear Vicus, Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
GoogleRating only, no written review.
Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
GoogleRating only, no written review.
Dear Paul, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
GoogleExcellent experience, fantastic service, highly recommends
Dear Theo, Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
2/5
GoogleI emailed, phoned, left message and did all that again before they got back to me. It was like nobody was steering the ship
5/5
GoogleEvelyn Moir at Gilson Gray was excellent. Throughout the process she was very responsive, very reassuring, professional and efficient. I could not have asked for better service. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Dear V B Frederick, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
GoogleLynn Boyd at Gilson Gray Glasgow was very helpful and patient, especially when we hot a glitch at the end of our flat sale. Fees in line with most other companies.PositiveResponsiveness, Professionalism
Dear Karen, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
GoogleKey to any professional service is good communication, especially when it’s a property transaction. I would not hesitate in using Gilson Gray ( North Berwick). First classPositiveResponsiveness, Professionalism, Value
Dear Chris, many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
1/5
GoogleNot to be recommended. I've been a landlord in Edinburgh for over 10 years - Gilson Gray took over the management a couple of years ago but have been nothing but trouble every since. They are sadly incompetent, with no attention to detail and I would advise you stay away. If I could give a no star review then I would. They managed to let the HMO on the property run out without realising, and let the council tax bill which they had received go as far as a court order before telling me it had not been paid. They are very difficult to contact and communicate with, and do not follow through on simple management tasks when asked, requiring you to constantly chase them up. Their lack of attention to detail can be demonstrated by the example that if a paper document is received they will only scan the front page of it rather than at the entire document, meaning you will need to chase them up to ask them to send through the complete document. Simple small things like this sum up Gilson Grays approach to lettings. Lettings should be about making things easier for you as a Landlord. Sadly Gilson Gray does the opposite and will create more work for you. Despite Gilson Gray's response to this review - I am still struggling to get in contact with them or to get any sort of resolution.NegativeResponsiveness, Professionalism
We are very sorry for the experience that you have received using our lettings department. We have investigated your review and understand that since you discussed your concerns with the department, direct action has been taken. We take all feedback very seriously and continually strive to improve our service. Team GG
1/5
GoogleNot to be recommended. I've been a landlord in Edinburgh for over 10 years - Gilson Gray took over the management a couple of years ago but have been nothing but trouble every since. They are sadly incompetent, with no attention to detail and I would advise you stay away. If I could give a no star review then I would. They managed to let the HMO on the property run out without realising, and let the council tax bill which they had received go as far as a court order before telling me it had not been paid. They are very difficult to contact and communicate with, and do not follow through on simple management tasks when asked, requiring you to constantly chase them up. Their lack of attention to detail can be demonstrated by the example that if a paper document is received they will only scan the front page of it rather than at the entire document, meaning you will need to chase them up to ask them to send through the complete document. Simple small things like this sum up Gilson Grays approach to lettings. Lettings should be about making things easier for you as a Landlord. Sadly Gilson Gray does the opposite and will create more work for you. Despite Gilson Gray's response to this review - I am still struggling to get in contact with them or to get any sort of resolution.NegativeResponsiveness, Professionalism
We are very sorry for the experience that you have received using our lettings department. We have investigated your review and understand that since you discussed your concerns with the department, direct action has been taken. We take all feedback very seriously and continually strive to improve our service. Team GG
5/5
GoogleCurrently renting from them since April and since then I can't fault them enough especially our senior property manager who's also made sure that we and many others have the help we need especially throughout the covid times.
Dear Adam, Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
5/5
GoogleI’m so happy that I decided to go for a place a little more expensive than I was initially looking at. The professionalism and integrity that this firm has shown over the past year has been exemplary and I urge anyone in need of their services to get in touch. It’s just a phone call, and I genuinely believe they just might change another person’s life for the better like they have mine. My agent specifically was Pauline and I’ll never be able to thank her enough for everything she’s done to make my life that much easier. Thank you, thank you so much 😊PositiveResponsiveness, Quality, Professionalism, Value
Dear Pasha, Many thanks for your 5 star review. We strive to deliver the best possible service! Team GG.
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Edinburgh (29 Rutland Square) has the most, with 654 reviews rated 3.4 out of 5, followed by Edinburgh (29 Rutland Square) with 617.
The three Gilson Gray LLP offices, by town:
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