Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 1/5

Google

Had good service with them until i was charged £180 for just one chaser email to a debtor. The lawyer in charge failed to see things from my point of view after I've paid almost £3,000 over a period of 6-9 months on the same case. For peace to reign, I eventually paid the unjustified £180 after they sent me a letter threatening to taking me to court. I won't use them nor refer the firm to anyone. They refuse to see a bigger picture of dealing with customer.

Toyin · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Words are not enough to express my gratitude to the Gilson Gray Lettings Team! Absolutely brilliant service from day one! Katy has been the most professional, supportive and attentive managing agent I have ever worked with. She has been there every step of the way and made my move a stress free and easy one. I highly recommend the Gilson Gray Team and admire their hard work and passion for delivering excellent customer service! Thank you!!!

Penka · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Had a great experience as a first time buyer purchasing property with Gillian working as my solicitor. Everything was clearly explained to me and the whole process was detailed out for me so I knew what was happening at each stage. Gillian was incredibly helpful and friendly and even found additional information about my property which I was unaware of at the time of purchase. I’m incredibly grateful for the fantastic service provided and wouldn’t hesitate to work with Gilson Gray again.

Claire · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Tried to arrange a viewing on a property listed at a fixed price. Initial request for viewing was made at 0947hrs on 1/2/23. I asked for something ideally that day but just as soon as possible, given the property is listed at a fixed price. Abby from Gilson Gray asked if I had a property to sell, which we do, and immediately became difficult to deal with. She said she "thinks" the viewing agent would be available on Saturday but that she would have to speak to them. I advised that was fine and awaited a call back. Nothing heard. At 1424hrs on 2/2/23, I phoned again to chase this up. At 1438hrs, same date, I received a call back from Abby saying the viewing agent could do Saturday and asked if we'd be available then. I said we could only do the morning. Unsurprisingly, Abby said the viewing agent could only be there from 12.30pm onwards and offered no alternative time for us to view. Thankfully, we've had an offer accepted on another property, through another agent. I would recommend you don't sell your house through Gilson Gray as they make it nigh-on -impossible for viewers to get through the door.

Jenna · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Ver polite and helpful people. I felt very elated.

Mohammad · 10 June 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Google

Worked with Gilson and Gray to purchase my properties here in Dundee. They were the fastest lawyers in town and the only that actually got back to me. Treated me with respect and made sure that all my questions were answers before making the biggest purchase of my life. I must say, that if you need solicitors you can trust, look no further, you have found your Team! TY Lisa and Lindsay for making the process of property purchase as easy as it can be!

Nestor · 10 June 2023 · Gilson Gray LLP Dundee

★★★★★ 1/5

Google

A shockingly bad service... I wouldn't even call them solicitors... I'd call this business a mess... if i could I'd give them minus 5 stars... nothing but trouble from the get go... ZERO communication esp from their paralegal ELLE M. I swear I'd get a hold of the pope before I'd get a hold of her!!!! She NEVER picks up, they keep asking for more and more paperwork every couple of wks... im now about to get the keys next wk and after chasing elle m for nearly 2wks, i had been sent paperwork today that wont be here till at least Monday, they want everything now within 5 working days so the paperwork can be done, and when i asked how is it i couldn't get a hold of her by email or phone (called her direct number and the office number where they kept transferring me to her and it kept going to vm) she was apparently on holiday... yeah right!!!! You go on holiday, dont leave an out of the office message on emails and nobody in the office knows you're on holiday... right... and im a snow white!!!! If my details werent passed to them by tge financial advisor and had i known any better, id find myself somebody else cos they are a joke and obviously dont give a damn cos they don't even answer bad reviews unless it's from landlords or potential long term tenants... figures...

Lucia · 11 November 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

A shockingly bad service... I wouldn't even call them solicitors... I'd call this business a mess... if i could I'd give them minus 5 stars... nothing but trouble from the get go... ZERO communication esp from their paralegal ELLE M. I swear I'd get a hold of the pope before I'd get a hold of her!!!! She NEVER picks up, they keep asking for more and more paperwork every couple of wks... im now about to get the keys next wk and after chasing elle m for nearly 2wks, i had been sent paperwork today that wont be here till at least Monday, they want everything now within 5 working days so the paperwork can be done, and when i asked how is it i couldn't get a hold of her by email or phone (called her direct number and the office number where they kept transferring me to her and it kept going to vm) she was apparently on holiday... yeah right!!!! You go on holiday, dont leave an out of the office message on emails and nobody in the office knows you're on holiday... right... and im a snow white!!!! If my details werent passed to them by tge financial advisor and had i known any better, id find myself somebody else cos they are a joke and obviously dont give a damn cos they don't even answer bad reviews unless it's from landlords or potential long term tenants... figures...

Lucia · 10 November 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Ami · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Bill · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

William · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Serpil · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Lewis · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 4/5

Google

Rating only, no written review.

Edinburgh · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 4/5

Google

Rating only, no written review.

Umer · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Very professional service

Jacqueline · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Emma, who I dealt with was absolutely fabulous through the whole process. I would highly recommend her and Gibson GrayPositiveProfessionalism

Rachel · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Fantastic service, great attention to detail especially from Caitlin Houliston. Thank you. Highly recommend Gilson Gray.

Craig · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Extremely satisfied with service received from selling and buying from my Solicitor. He was understanding, professional and excellent all round.PositiveResponsiveness, Quality, Professionalism, Value

Debbie · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Connor Bowie was very professional and friendly and very easy to do business with. Would definitely recommend, first class service.PositiveResponsiveness, Quality, Professionalism, Value

Catherine · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

A shockingly bad service... I wouldn't even call them solicitors... I'd call this business a mess... if i could I'd give them minus 5 stars... nothing but trouble from the get go... ZERO communication esp from their paralegal ELLE M. I swear I'd get a hold of the pope before I'd get a hold of her!!!! She NEVER picks up, they keep asking for more and more paperwork every couple of wks... im now about to get the keys next wk and after chasing elle m for nearly 2wks, i had been sent paperwork today that wont be here till at least Monday, they want everything now within 5 working days so the paperwork can be done, and when i asked how is it i couldn't get a hold of her by email or phone (called her direct number and the office number where they kept transferring me to her and it kept going to vm) she was apparently on holiday... yeah right!!!! You go on holiday, dont leave an out of the office message on emails and nobody in the office knows you're on holiday... right... and im a snow white!!!! If my details werent passed to them by tge financial advisor and had i known any better, id find myself somebody else cos they are a joke and obviously dont give a damn cos they don't even answer bad reviews unless it's from landlords or potential long term tenants... figures...

Lucia · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

I have enquired about two of their properties for rent - both were immediately available (and still are), one in Oxgangs and the other is near South Gyle. But for two months, I have not managed to book a viewing or make an application based on virtual tour. Horrible service not only for tenants but for landlords too.NegativeResponsiveness, Quality, Professionalism

M · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

The experience of making an offer for two apartment through them has been ridiculously bad. After two attempts fell into nothing because of bad advice and total disorganisation I decided to change. I reckon I might have had a different experience with different people in the practice, but they have been irresponsive, uninformative and absolutely disorganized.

Emanuele · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

I can't thank Arran and Lianne enough for their help with my flat purchase! They have always been very helpful, professional, and responded to all questions and queries very swiftly. They always cleared up any confusion or misunderstanding I might have had due to me not being familiar with the process of buying a flat in the UK. They even highlighted things which I missed or could have been detrimental to me. I would definitely use their services again!

Bernadett · 27 August 2022 · Gilson Gray LLP Edinburgh (29 Rutland Square)