Gilson Gray LLP estate agents in Edinburgh and Dundee

★★★★★ 5/5

Google

Been using them for years now and purchased many houses for me always very easy to deal with.

John · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Great service from Becky in dealing with the sale of our home. Professional, friendly and kept us updated on everything, and really helped limit our stress levels. Thank you for everything Becky

Leanne · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Had good service with them until i was charged £180 for just one chaser email to a debtor. The lawyer in charge failed to see things from my point of view after I've paid almost £3,000 over a period of 6-9 months on the same case. For peace to reign, I eventually paid the unjustified £180 after they sent me a letter threatening to taking me to court. I won't use them nor refer the firm to anyone. They refuse to see a bigger picture of dealing with customer.

Toyin · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Gilson Gray are uncommunicative, disorganised, greedy, and overall incompetent. Every email I received from them was filled with mistakes; repairs to the property went unanswered for weeks; my landlord eventually had to contact me directly because they were incapable of doing anything; they tried to hold some of our deposit despite the landlord's wishes. The agency is not fit to organise the letting of properties, perhaps organising a piss-up in a bar would be more their speed, but then again this might prove difficult for them.

Stuggle · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Tried to arrange a viewing on a property listed at a fixed price. Initial request for viewing was made at 0947hrs on 1/2/23. I asked for something ideally that day but just as soon as possible, given the property is listed at a fixed price. Abby from Gilson Gray asked if I had a property to sell, which we do, and immediately became difficult to deal with. She said she "thinks" the viewing agent would be available on Saturday but that she would have to speak to them. I advised that was fine and awaited a call back. Nothing heard. At 1424hrs on 2/2/23, I phoned again to chase this up. At 1438hrs, same date, I received a call back from Abby saying the viewing agent could do Saturday and asked if we'd be available then. I said we could only do the morning. Unsurprisingly, Abby said the viewing agent could only be there from 12.30pm onwards and offered no alternative time for us to view. Thankfully, we've had an offer accepted on another property, through another agent. I would recommend you don't sell your house through Gilson Gray as they make it nigh-on -impossible for viewers to get through the door.

Jenna · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Words are not enough to express my gratitude to the Gilson Gray Lettings Team! Absolutely brilliant service from day one! Katy has been the most professional, supportive and attentive managing agent I have ever worked with. She has been there every step of the way and made my move a stress free and easy one. I highly recommend the Gilson Gray Team and admire their hard work and passion for delivering excellent customer service! Thank you!!!

Penka · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Had a great experience as a first time buyer purchasing property with Gillian working as my solicitor. Everything was clearly explained to me and the whole process was detailed out for me so I knew what was happening at each stage. Gillian was incredibly helpful and friendly and even found additional information about my property which I was unaware of at the time of purchase. I’m incredibly grateful for the fantastic service provided and wouldn’t hesitate to work with Gilson Gray again.

Claire · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

I have recently purchased my first property which has been a smooth process, made possible only due to the impeccable support from Alice Baker and her team. They have been extremely helpful. I would highly recommend Gilson Gray LLP to anyone looking to purchase a property with minimal stress. Their knowledge and communication is second to none.

Nikhil · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

My experience as a landlord with Gilson Gray letting has been very poor unfortunately. They let a property for me in Edinburgh for several years. The communication was always patchy at best with emails not being replied to and phone calls going unreturned being the norm. This improved briefly when the account was handled by Katy but unfortunately it returned to its inadequate level when she left in December 22. I sold this flat through Gilson Grey Estate Agency, they were fine. It was agreed that Gilson Gray letting would forward all correspondence relating to council tax, utilities and so on and I would deal with it. Unfortunately, they have not done so and I now have penalties of around £252.12 and 2 summary warrants that I know of. I have tried to contact them multiple times over the last couple of weeks to discuss but nobody is ever available on the phone, the calls are never returned, and emails are never responded to. It is incredibly frustrating. The letting side of this business is not run to a professional standard and if you are a landlord considering engaging them as an agent I would look elsewhere. I write this review partially out of desperation in the hope it will prompt Gilson Gray to respond to my previous attempts at contact, I am not hopeful.

David · 27 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Xoamy · 21 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Gilson Gray are uncommunicative, disorganised, greedy, and overall incompetent. Every email I received from them was filled with mistakes; repairs to the property went unanswered for weeks; my landlord eventually had to contact me directly because they were incapable of doing anything; they tried to hold some of our deposit despite the landlord's wishes. The agency is not fit to organise the letting of properties, perhaps organising a piss-up in a bar would be more their speed, but then again this might prove difficult for them.

Stuggle · 21 August 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Varshini · 14 August 2023 · Gilson Gray LLP Dundee

★★★★★ 5/5

Google

Rating only, no written review.

Lee-Ana · 14 August 2023 · Gilson Gray LLP Dundee

★★★★★ 3/5

Google

Rating only, no written review.

Matt · 22 July 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 4/5

Google

Rating only, no written review.

Edinburgh · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 4/5

Google

Rating only, no written review.

Umer · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Magdalena · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Zeppy · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Rating only, no written review.

Anna · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Superb in conveyancing , professional but friendly, I will use again for a third time. Thank you Gillian.

Chris · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

Very disappointed with the service. Unanswered e-mails and zero guidance on how to proceed with a home purchase resulting in me missing the purchase opportunity. I wasn't looking for a mailbox but for advice and support on how to purchase a property.

Edward · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 1/5

Google

A shockingly bad service... I wouldn't even call them solicitors... I'd call this business a mess... if i could I'd give them minus 5 stars... nothing but trouble from the get go... ZERO communication esp from their paralegal ELLE M. I swear I'd get a hold of the pope before I'd get a hold of her!!!! She NEVER picks up, they keep asking for more and more paperwork every couple of wks... im now about to get the keys next wk and after chasing elle m for nearly 2wks, i had been sent paperwork today that wont be here till at least Monday, they want everything now within 5 working days so the paperwork can be done, and when i asked how is it i couldn't get a hold of her by email or phone (called her direct number and the office number where they kept transferring me to her and it kept going to vm) she was apparently on holiday... yeah right!!!! You go on holiday, dont leave an out of the office message on emails and nobody in the office knows you're on holiday... right... and im a snow white!!!! If my details werent passed to them by tge financial advisor and had i known any better, id find myself somebody else cos they are a joke and obviously dont give a damn cos they don't even answer bad reviews unless it's from landlords or potential long term tenants... figures...

Lucia · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Been using them for years now and purchased many houses for me always very easy to deal with.

John · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)

★★★★★ 5/5

Google

Great service from Becky in dealing with the sale of our home. Professional, friendly and kept us updated on everything, and really helped limit our stress levels. Thank you for everything Becky

Leanne · 17 June 2023 · Gilson Gray LLP Edinburgh (29 Rutland Square)