Trusted Agent profile · Middlesex
Verified
★★★★★
1,428 reviews across 3 offices and 2 platforms
Gibbs Gillespie has three offices, in Ruislip, Pinner and Ruislip Manor (Middlesex). Together they have 1,428 reviews on two platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gibbs Gillespie's three offices, most reviewed first. Each has its own page.
Showing 1,422 reviews on Google only. Show every review
5/5
GoogleAbsolutely fantastic service provided throughout by Lucy Attwood, my main contact at the branch. She was extremely approachable, understood immediately from the beginning the kind of house I was looking for and was not overbearing in any way shape or form. She was on hand to provide great advice at all times and is really a tribute to her company. I have yet to receive better service from any other estate agent!
5/5
GoogleFrom start to finish Rosie Pierce was amazing! Guiding us through what has been a very challenging and difficult sale process, her knowledge and professionalism has been on point! Regularly keeping us up to date on all aspects, going above and beyond her role and keeping a pregnant hormonal woman calm!! A tough job! We wouldn't be moving to our dream home and achieving a great price for our own property if it wasn't for her help! I would highly recommend Rosie and the team at Ruilsip Manor Gibbs Gillespie.
4/5
GoogleRating only, no written review.
5/5
GoogleVery friendly and helpful
5/5
GoogleReceived excellent service initially and followed on by similar on-going support. Deeply appreciated.
1/5
GooglePoorly organised from my experience. I arranged a booking for a flat only to be told when we were already near the property that the viewing was cancelled. Extremely disappointing!
1/5
GoogleSome staff, specially at the rental department are very rude, careless, and arrogant. It is 2 months now that I have moved out of the rented property, I still haven't got my deposits, and every time I call them the person responsible for rental deposits display her impolite and insulting attitude, and I still don't know when will they return my own money. It is the Pinner rental office that really lets you down.
1/5
GoogleUnacceptable service also humiliating and degrading experience at a time. There have so far been numerous issues with the agency performance such as: 1. The office executives were unsure and/or unwilling to check that their proposed tenants do not fall into HMO category whereby there were good reasons to have to obtain these evidence. The issue remains outstanding to date several months after the commencement of the tenancy. 2. At the start of the tenancy the tenants had contacted us and claimed that they did not receive certain (important start of tenancy) paperwork from the agent. We have queried this with the agency via e-mail, over the phone, in person at their offices but were completely ignored on all occasions! We proceed to pursue an answer and finally received a somewhat patronizing response approximately 2 month after we started the process! 3. The agency charged a higher check in fee than originally formally agreed as per signed contract and had taken 2 month to respond - most remarkably their response finally came only after we had formally requested their full complaints procedures! 4. In reference to point 3 above, the requested then complaints procedures have never been supplied to us to date. 5. There seems to be double standards with the agency’s approach. The agency refused to include in the tenancy contract some of the special terms given to them by us due to the nature of the property being let (housing association controlled area, new built under NHBC warranty). The agents stated a number of reasons for refusal such us the terms being "unfair" but which however which they did not back up in writing at our request. The other reason they had given was that the main body of the contract “cannot be changed” as written and checked by their “…solicitors”. On acknowledging ourselves with their issued contract, in the main body of it, Gibbs Gillespie had pre-inserted their own clause to the effect of the landlord and the tenants having to use Gibbs Gillespie' chosen energy supplier at the beginning and the end of the tenancy - the term being clearly unfair. After pointing this out to the agents and refusing to proceed until they have removed the clause, which one of the executives seemed really annoyed about, the term was swiftly removed from the main body of the contract. 5. A member of the Pinner Lettings Team who has claimed to have been with Gibbs for around 10 years has formally supplied incorrect contact information for their other department (property management office). 6. In our personal view, the e-mail etiquette used by one of the employees at the office is arguably inappropriate for an agent to landlord e-mail communication. 7. Our council tax bill at the new address arrived in our names but with Gibbs Gillespie’s address details on it which we had had to contact council about for those to be removed, something that could not have happened but for Gibbs Gillespie involvement that they deny having to do with. Most shockingly in the light of the experience as above there has never been a single apology from them. Seem very sales orientated with little aftersales care and with an attitude of being faultless yet clearly not in control of their operations.
4/5
GoogleI recently dealt with Gibbs Gillespie Pinner to rent a house in the area. The people were very professional and quick to act. Jaimina was the first person I met and she was very punctual and always available to answer your calls. Matthew then came into the picture when it comes to all the paperworks and he was just brilliant and swift in getting them done. Both of them are very respectful and courteous even when under pressure. They could have done better by arranging a proper handover for the property but luckily our landlord is quite proactive and thus everything went smoothly. Overall a great experience and would recommend them for those looking to rent a house.
5/5
GoogleI have used Gibbs Gillespie to buy and now let my property and it has been a positive experience each time. Highly recommended. The staff are friendly and courteous and very accommodating. The staff explain the processes well and are very professional and patient which is much appreciated. Very pleased with the service.
5/5
GoogleThanks Jenna for your help in searching for new home. You have been fantastic with understanding my requirements and very responsive in handling communications.
3/5
GoogleOverall experience just about satisfactory. At times I did feel that there wasn't enough support and I would have expected better given that I was the buyer. This is not my first property purchase, so my expectations are not over the top. I just feel it could've been a lot better on some aspects.
5/5
GoogleMy husband & I just moved into a new rental property through Gibbs Gillespie and have to say the experience was great! Helpful staff, great communication and always on hand to answer any questions that we had. Definitely recommend the team!
Dear Lisa - Thank you for taking the time to review our Ruislip Lettings office. We're pleased to hear that you were happy with our service and appreciate you sharing your feedback. Kind regards, Paul Gillespie
5/5
GoogleGibbs Gillespie are a pleasure to deal with. From start to finish they were kind, pleasant & fully explained everything. I cannot recommend them highly enough and I would not hesitate to use them in the future & will advise people to go Nowhere else. They are the best estate agents ever. Thank You Gibbs Gillespie
Dear Susan - Thank you for your review and for choosing Gibbs Gillespie Ruislip. We're pleased to hear that you were happy with our service and appreciate you sharing your experience. Kind regards, Paul Gillespie
5/5
GoogleThe staff at Gibbs Gillespie are always extremely helpful and friendly especially Jenna Durand at the Ruislip branch. She is always polite and professional and extremely helpful during my property search. Gibbs are a great company to work with and the Sales Team are not pushy like some agents.
5/5
GoogleI'd like to thank all the team at Gibbs Gillespie but one person in particular .. Conor. He gave me great knowledge of the area, was polite & full of advice & ideas from start to finish. As a first time buyer I was nervous about stepping onto the ladder but he reassured me throughout the whole process and made me feel at ease. Thanks again.
Dear Yazmin - Thank you for reviewing Gibbs Gillespie Ruislip Manor. We are pleased to hear that you were happy with our service throughout the purchase of your first property and appreciate you sharing your feedback. Kind regards, Paul Gillespie
3/5
GoogleOverall experience just about satisfactory. At times I did feel that there wasn't enough support and I would have expected better given that I was the buyer. This is not my first property purchase, so my expectations are not over the top. I just feel it could've been a lot better on some aspects.
5/5
GoogleI've dealt with the Ruislip Manor office recently and was very impressed with the way they work, their professionalism and care they have for their clients. I was particularly impressed with Matthew who was very helpful and never forgot about me and always kept me up to date which was a service I didn't receive from the other agents on the high street.
Dear John - Thank you for your review. I'm pleased to hear that you were happy with the service you received from Matthew in our Ruislip Manor office. It's always a pleasure to receive positive feedback about our staff and to know that their hard work pays off and doesn't go unnoticed all the time. Kind regards, Paul Gillespie
5/5
GoogleHaving recently bought and sold through Gibbs Gillespie I found that the whole team and the whole experience quite refreshing. I sold a property in 2007 and my experience with my chosen estate agent at the time was horrendous, they just didn't deliver what they promised. I would really recommend Gibbs Gillespie Ruislip Manor Oliver and his team were meticulous through the whole process and myself and my wife are very grateful for there efforts.
5/5
GoogleOur thanks to the staff at Gibbs Ruislip Manor for their professionalism and hard work. Our initial buyer pulled out but with Steve, the manager, on the case and the work of Matt, Conor and George plus the other staff we resold quickly despite Brexit and managed to keep hold of the dream house we bought. So glad we went with Gibbs and, what is more, avoided the temptation to go multi agency with other local agents. Good communication and personal treatment. Highly recommended! Andrew
1/5
GoogleRating only, no written review.
5/5
GoogleThe team headed by Sam Robbins at Gibbs Gillespie, Ruislip, have been extremely helpful and very professional. Would be happy to recommend as reliable agents.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gibbs Gillespie is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 5 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Gibbs Gillespie and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 2 awards RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Gibbs Gillespie and its branches won ESTAS awards in one year, most recently 2019.
ESTAS winners in one year, the group and its branches: 2019.
ESTAS awards by year, 20192019 1 Silver ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Gibbs Gillespie and its branches won The Negotiator Awards in two years, most recently 2018.
Negotiator Awards winners in two years, the group and its branches: 2017, 2018.
Negotiator Awards by year, 2017 to 20182018 2 Bronze The Negotiator Awards 2018 winners
2017 1 Gold and 2 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Gibbs Gillespie and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2012.
Lettings Agency of the Year winners in one year, the group and its branches: 2012.
Lettings Agency of the Year by year, 20122012 2 Gold Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Ruislip has the most, with 530 reviews rated 4.8 out of 5, followed by Pinner with 518.
The three Gibbs Gillespie offices, by town:
Yes. In The Trusted Agent 2026 awards, Pinner won Gold and Ruislip Manor won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 19 other industry awards since 2012.
