5/5
GoogleRating only, no written review.
Trusted Agent profile · Middlesex
Verified
Gibbs Gillespie estate agents in Ruislip, Pinner and Ruislip Manor
★★★★★
1,428 reviews across 3 offices and 1 platform
Gibbs Gillespie has three offices, in Ruislip, Pinner and Ruislip Manor (Middlesex). Together they have 1,428 reviews on 1 platform, rated 4.8 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Gibbs Gillespie's three offices, most reviewed first. Each has its own page.
- Gibbs Gillespie Ruislip172 - 174 High Street, HA4 8LJ530 reviews · 530 on Google (4.8)15 in the last 90 days
- Gibbs Gillespie PinnerChapel Lane Chambers, 1 Chapel Lane, HA5 1AA518 reviews · 518 on Google (4.8)14 in the last 90 days
- Gibbs Gillespie Ruislip Manor48 Victoria Road, HA4 0AG380 reviews · 379 on Google (4.8)2 in the last 90 days
Reviews on Google
Showing 1,422 reviews on Google only. Show every review
Google5/5
GoogleA friendly but very slick team that work well together. I always felt I could call any time without feeling a nuisance! In the first place a big thank you to Hollie for recommending! Special praise to Tony for his professionalism in selling our house within days of going live and Danielle who can literally deal with any problem that arises quickly and professionally and with an ease that inspires great confidence. Highly Recommend
1/5
GoogleVery rude and unprofessional. Ignored my calls and emails for weeks. Cancelled a viewing 1 h before. Do not recommend.
5/5
GoogleI would like to personally thank Sam Robbins and the sales team. You have been there for me since day one and constantly kept me up to date throughout the process. I will be in touch when we come to sell in the future!
5/5
GoogleStewart and the Team were quick to respond and find another suitable Tenant for our flat. They provide a friendly and professional personal service.
5/5
GoogleWe cannot thank Sinead and the team at Gibbs enough for their hard work and professionalism. Easy to contact, brilliant communication and support throughout our sale and purchase. Highly recommended.
5/5
GoogleRating only, no written review.
5/5
GoogleWe didn't know Ruislip that well when we had to sell a cousin's house so choosing an estate agent was not easy. However, by good luck, we chose Gibbs Gillespie and have been so pleased we did. From the word go Lucy and her team were fantastic. They were highly efficient from the very outset when we needed a probate valuation through to taking their advice on selling as soon as the Covid 19 restrictions were eased in late May. The house sold in less than a week and what really impressed us was the excellent communication from both Lucy and Danielle. We always knew how the sale was progressing and had complete confidence that they were doing everything to ensure the sale went through as speedily as possible. Without doubt we would gladly use them again.
2/5
GoogleCommon estate agent tactic - as a buyer I avoid any properties listed by Gibbs Gillespie. The reason being is that they are more interested in selling mortgages than houses. On registering they ask you if you have your mortgage sorted, if you don't want the referral to their mortgage broker they aren't interested in you as a buyer. You will therefore not be registered with them and unable to view any properties.
5/5
GoogleGibbs Gillespie were absolutely fantastic throughout the sale and purchase of our property. The Ruislip Manor team were excellent from Tom, Jordan and Oliver who we initially dealt with when making the sale, through to Danielle who was outstanding at always making sure we were up to date with how our sale was progressing; she was such a reassuring voice on the end of the line, anytime. Even with the restrictions that Covid-19 has placed upon the housing market, we were fortunate to move within 6 months and that is credit to all the team at Gibbs Gillespie. Thank you!
5/5
GoogleWe purchased through Gibbs Gillespie and they have been fantastic. A house purchase interrupted by lockdown is never straightforward to navigate but Ryan, Sam and the team were all excellent. They were always helpful and calm throughout the process. We would not hesitate to recommend them. Thank you Gibbs Gillespie for helping us to get our family home.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI am rating a 5 purely based on the excellent, proficient, helpful and excellent customer service I received by Stefan when looking to rent a property in Pinner. He SHOULD BE a Manager, unlike one member of staff I experienced in his branch who was a Manager and should be trained by Stefan on customer service, who will remain nameless as I do not want to take away from the excellent review for Stefan. He is patient, honest, genuine and considerate and a trustworthy Agent in my humble opinion, if Head Office is reading this I think there needs to be a reshuffle and or promotion for this member of staff to Management. If it wasn't for Stefan my impression would of been more mediocre. Many thanks Stefan :)PositiveProfessionalism
1/5
GoogleAvoid - Ombudsman case won plus award for very poor service. Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman. 1. Market Appraisal: "I do not consider that the approach taken here by GG to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications"; 2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within GG’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and; 3. Offers "GG’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award"; 4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.” We wouldn't give one star but unfortunately a review with no stars is not possible.
5/5
GoogleGreat website! Good selection of properties and extremely professional and friendly ambassadors
5/5
GoogleSinead has been an absolute credit to Gibbs Ruislip. All throughout the process of trying to find a house, she has gone above and beyond what is normally required to inform us of any new properties on the market. Most of all, she is very open and honest, which is very hard to find these days. It just helped us to know where we stood when making offers etc. Thank you Sinead for all your help. I hope Sam knows how lucky he is to have you as part of the team! :)
5/5
GoogleI highly recommend Gibbs Gillespie, Ruislip Manor. From start to finish we were extremely impressed with the whole process. Lucy Attwood was professional, friendly and efficient. Our house was on the market for one day of Saturday viewings and we had an offer by the Monday. Danielle has been absolutely brilliant at managing out move. She has been great at communicating with us, chasing solicitors and keeping everyone informedn making the process much smoother than we anticipated. Highly recommend!
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleOutstanding service by Stefan - very professional throughout. Highly reccomended.
5/5
GoogleGreat experience from a fantastic team, special thanks to Danny and Anthony for their help through the property sell.
5/5
GoogleThe best service by Stefan.. he followed everything with us and Make sure that we are satisfied all the time .. even after we rent the house .. good luck to the best company in the UK ..thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Gibbs Gillespie is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 2022
2022 5 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North West London Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North West London Sales and Lettings
2018 2 Gold EA Masters 2018 winners
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
Gibbs Gillespie and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 2 awards RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, Greater London
- WinnerRAN Awards 2017: Customer Relocation Award, Category D
Source: RAN Awards winners lists, as published, linked by year.
ESTAS
Gibbs Gillespie and its branches won ESTAS awards in one year, most recently 2019.
ESTAS winners in one year, the group and its branches: 2019.
ESTAS awards by year, 2019
2019 1 Silver ESTAS 2019 winners
- SilverESTAS 2019: Sales, South East (Hertfordshire, Middlesex)
Source: ESTAS winners lists, as published, linked by year.
More industry awards: The Negotiator Awards and Lettings Agency of the Year Awards
The Negotiator Awards
Gibbs Gillespie and its branches won The Negotiator Awards in two years, most recently 2018.
Negotiator Awards winners in two years, the group and its branches: 2017, 2018.
Negotiator Awards by year, 2017 to 2018
2018 2 Bronze The Negotiator Awards 2018 winners
- BronzeThe Negotiator Awards 2018: Lettings Agency of the Year (6-9 branches)
- BronzeThe Negotiator Awards 2018: Estate Agency of the Year (6-9 branches)
2017 1 Gold and 2 Silver The Negotiator Awards 2017 winners
- GoldThe Negotiator Awards 2017: Property Management Department of the Year
- SilverThe Negotiator Awards 2017: South East Agency of the Year
- SilverThe Negotiator Awards 2017: Medium Estate Agency of the Year (4-11 branches)
Source: The Negotiator Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Gibbs Gillespie and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2012.
Lettings Agency of the Year winners in one year, the group and its branches: 2012.
Lettings Agency of the Year by year, 2012
2012 2 Gold Lettings Agency of the Year Awards 2012 winners
- GoldLettings Agency of the Year Awards 2012: Best Marketing Lettings Agency
- GoldLettings Agency of the Year Awards 2012: Best South East Lettings Agency (Small)
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Gibbs Gillespie
Which Gibbs Gillespie office has the most reviews?
Ruislip has the most, with 530 reviews rated 4.8 out of 5, followed by Pinner with 518.
Where are the Gibbs Gillespie offices?
The three Gibbs Gillespie offices, by town:
- Pinner: Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex, HA5 1AA
- Ruislip: 172 - 174 High Street, Ruislip, Middlesex, HA4 8LJ
- Ruislip Manor: 48 Victoria Road, Ruislip Manor, Middlesex, HA4 0AG
Has Gibbs Gillespie won any awards?
Yes. In The Trusted Agent 2026 awards, Pinner won Gold and Ruislip Manor won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 19 other industry awards since 2012.
