Trusted Agent profile · Middlesex
Verified
★★★★★
1,428 reviews across 3 offices and 1 platform
Gibbs Gillespie has three offices, in Ruislip, Pinner and Ruislip Manor (Middlesex). Together they have 1,428 reviews on 1 platform, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gibbs Gillespie's three offices, most reviewed first. Each has its own page.
Showing 1,422 reviews on Google only. Show every review
5/5
GoogleExcellent Service was provided to me. Matt went above and beyond to make this happen. Thank you
Dear A P Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had an excellent experience with the Gibbs team. Charlie and Daisy were extremely helpful during the whole process. And they insured that everything was completed very smoothly and as quick as possible.
Jullanar, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to leave such kind words! Have a great day!
1/5
GoogleOne of the worst estate agents ever. Zero responsiveness, promised made are not respected and complete incompetence by all their staff without exception.
Dear A D, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Could we ask you to provide the details of who you spoke to to the Ruislip office and they will look into this for you. Kind regards, Customer Care Team
5/5
GoogleI'm a first time property buyer and Gibbs Gillespie supported me throughout the whole process. The team kept me updated at each milestone and helped me with all the questions that I had. Thank you team!
Dear Anelda Knoesen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCharlie went above and beyond for my partner and I. We were left frustrated at having a few offers turned down but Charlie made sure we were a priority and went above and beyond to help us find somewhere, thank you so much Charlie!
Hi Carl, Thank you for taking the time to provide such positive feedback for Charlie, it is always extremely satisfying to source a property for Tenants which we build up strong relationships with!! We hope all runs smoothly and you enjoy your new home. Best,
5/5
GoogleI never usually leave reviews but I felt compelled to after the great service and help from Charlie Payne - she was so helpful and friendly and really made a stressful time a little easier. Thank you so much!
Kayleigh, thank you for your kind review; we are happy to pass along your comments to Charlie as she has had such nice things to say about yourself and your partner and was so happy when found out that we had been able to secure the property for you. Please don't hesitate to reach out if there's anything additional we can do for you.
5/5
GoogleVictoria and Charlie from the lettings team were friendly, helpful and always available. They made my move incredibly easy. 10/10 from me! Thank you guys.
Hi Maiah, thank you so much for your positive comments about Charlie and Victoria! They were beyond thrilled to hear such kind words! We can't wait to see you again and certainly do pop in and say hello when passing! Have a great day.
5/5
GoogleHad a fantastic experience working with Gibbs as we looked for a place to rent in Pinner. Charlie and Victoria were always helpful over the phone and easy to get hold of, and Joe similarly very prompt in dealing with our questions and any issues we had. Comfortably the best experience I have had as a tenant working with an agency.
Hi Sam, thank you so much for your positive comments is really nice to hear such kind words! Thanks for taking the time to leave the review and we hope yourself and your partner enjoy your new home.
5/5
GoogleLuca & the team at Gibbs Gillespie Ruislip were on top of the detail and provided good comms & updates throughout sales process.
Dear Sean Liberty Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe bought our home from Gibbs Gillespie Ruislip sales and the team were amazing. Our purchase was managed by Luca and he was very attentive to the process and any questions and queries we had.
Dear Prateen Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA strong team who worked really hard throughout the sale process from start to finish! I appreciated Sam Robbins' integrity and guidance from valuation through to exchange, and the diligence of Luca Beltrami who ensured the sale process went as smoothly as it could. Big thanks to the team.
Dear Helen Wood Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGibbs Gillespie have been managing my property in Ruislip for some years now and I have always received the highest service. I could not recommend them enough.
Dear Steven Richards Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommend Gibbs Gillespie Ruislip. Stephen managed to find a buyer for my flat within the time frame I had been given from the house I was purchasing. He kept up communication and provided useful, practical advice for securing the sale. Thank you Stephen. Luca has been brilliant once we had a buyer. He has been pushing every step of the way with a particularly difficult remote solicitor that wasn’t ever prompt to respond. He phoned me several times a week with updates of where we were, even if it was a case of still waiting, he kept me informed at all times throughout the sale. He was always bright and cheery on the phone which made the quite stressful situation a lot less so! Thank you Luca.
Dear Dbubbles30 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Andrei Mustuc, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Dan Cucerescu, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Andrew M, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleRating only, no written review.
Dear, Sharath Kumar! Thanks for the great review! All the best, Customer Care Team
1/5
GoogleJoe Mule , he have nothing to do with lettings and nothing to do with a negotiations he is out of logic 🤷♂️. I hope from the head office to consider who they employ, nothing personal it is just from a personal experience. Regards Hussein Matar
Dear Hussein Matar, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleShockingly poor agent to use if you are a landlord. Multiple people manage different aspects of the property. There is no internal communication. The staff don't read inspection reports nor inform the landlord of issues. They have no clue of services that I pay for (eg Homecare) and then try to flog exorbitantly expensive services of their partners. They are an absolute disgrace of a company and will be dumping them the moment my tenant leaves.
Dear Jatin T, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleVictoria Wharton is very proactive and highly efficient; she went over and beyond to squeeze us in for a viewing. Her professional conduct and business ethic gave us a positive experience. Thank you.
Dear Z Briffa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExtremely helpful team. They are very prompt in responding my queries unlike other agents where it feels a daunting task to get any reasonable feedback in timely manner. Special mention - Charlie Payne, she was really helpful.
Hi Zahid! We're so happy we were able to help you out! Rest assured should you require anything in the future we are always here to try and help! Best,
5/5
GoogleBeen dealing with a few agents regarding lettings but this particular agency has been very helpful. Enthusiastic and professional, they have arranged viewings with no hassle. I was met by friendly staff who were welcoming and were clear in communication.
Dear Lalit Kripalani Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHow and his team in Pinner have been a real godsend to me and my family. We just moved here from South Africa and managed to find a place very quickly. Dealing with them was seamless and all promises were kept. Big thumbs up. Exceptional service!
Dear Nicolas, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are so happy that we were able to assist yourself and your family with the move and in such a short period of time!! Please do feel free to reach out to us if you need anything. Have a wonderful day!!
5/5
GoogleWe found a rental house through this agency, with Victoria, who is a highly skilled professional. She took the time to explain everything to us, she is very accessible, and she responds quickly to all our questions. We are delighted with this experience and will gladly recommend this professional in the future.
Dear Hélène Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Victoria has found dealing with you an absolute pleasure! Please do let us know if there is anything else we can do for you; we are more than happy to help!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gibbs Gillespie is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 5 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Gibbs Gillespie and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 2 awards RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Gibbs Gillespie and its branches won ESTAS awards in one year, most recently 2019.
ESTAS winners in one year, the group and its branches: 2019.
ESTAS awards by year, 20192019 1 Silver ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Gibbs Gillespie and its branches won The Negotiator Awards in two years, most recently 2018.
Negotiator Awards winners in two years, the group and its branches: 2017, 2018.
Negotiator Awards by year, 2017 to 20182018 2 Bronze The Negotiator Awards 2018 winners
2017 1 Gold and 2 Silver The Negotiator Awards 2017 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Gibbs Gillespie and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2012.
Lettings Agency of the Year winners in one year, the group and its branches: 2012.
Lettings Agency of the Year by year, 20122012 2 Gold Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Ruislip has the most, with 530 reviews rated 4.8 out of 5, followed by Pinner with 518.
The three Gibbs Gillespie offices, by town:
Yes. In The Trusted Agent 2026 awards, Pinner won Gold and Ruislip Manor won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 19 other industry awards since 2012.
