4/5
GoogleHelpful, competent, courteous, considerate, and understanding.
Agent replied · 30 December 2023
Dear Kay Ay Lang, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
Trusted Agent profile · Middlesex
Verified
Gibbs Gillespie estate agents in Ruislip, Pinner and Ruislip Manor
★★★★★
1,428 reviews across 3 offices and 1 platform
Gibbs Gillespie has three offices, in Ruislip, Pinner and Ruislip Manor (Middlesex). Together they have 1,428 reviews on 1 platform, rated 4.8 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Gibbs Gillespie's three offices, most reviewed first. Each has its own page.
- Gibbs Gillespie Ruislip172 - 174 High Street, HA4 8LJ530 reviews · 530 on Google (4.8)15 in the last 90 days
- Gibbs Gillespie PinnerChapel Lane Chambers, 1 Chapel Lane, HA5 1AA518 reviews · 518 on Google (4.8)14 in the last 90 days
- Gibbs Gillespie Ruislip Manor48 Victoria Road, HA4 0AG380 reviews · 379 on Google (4.8)2 in the last 90 days
Reviews on Google
Showing 1,422 reviews on Google only. Show every review
Google5/5
GoogleExcellent service from the team to help get the sale over the line, I would highly recommend their services.
Agent replied · 30 December 2023
Dear Daniel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA very professional team and it was absolute pleasure to work the the team and especially Luca, who was very helpful throughout the process
Agent replied · 30 December 2023
Dear Amit Kumar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe dealt with Matt first and then Luca and couldn't be happier with the service they provided. Luca was on the ball the whole time, making sure the process went as smoothly as possible. They always returned phone calls and calmed my stress levels right down. I would definitely recommend them to anyone who asks.
Agent replied · 30 December 2023
Dear Justine “dustymantha” Brierly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThese guys give estate agents a good name! Amazing service from start to finish. Gavin managed to secure us more than we had hoped for. Our move manager Luca was absolutely outstanding, diligent, quick to respond and calm when we ended up in panic along the way (not due to Gibbs) Honestly couldn't have hoped for better service and would recommend over and over. Thank you Luca and the rest of the team you have been truly wonderful!
Agent replied · 30 December 2023
Dear Katherine Cann Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad an amazing experience with Ruislip Gibbs & Gillespie. The team has been professional from Our first viewing all the way through our sales process. Luca was our move manager and always kept up the communication, informing and advising us on every step of the way. Always very helpful, professional and attentive. Thank you Luca for making this a smooth experience for us as first time buyers!
Agent replied · 30 December 2023
Dear Sameena Durrani Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 25 November 2023
Dear, Saurabh Gadariya! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleGreat team and best service. Really happy on how the whole process has been delivered. Support to any question rapidly and professionally. Special thanks to Joe and Victoria, you have been just magnificent! Thank you!
Agent replied · 25 November 2023
Manuel, thank you for your kind review; we are happy to pass along your comments to the team in Pinner! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleHad the pleasure of having Charlie show us around a few properties, she was extremely helpful and professional with her viewings. Any additional questions we had she found out the answers promptly and advised us accordingly. Great addition to the Pinner team.
Agent replied · 25 November 2023
Tanya, thanks for your praise and kind comments about Charlie! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
GoogleHad a wonderful experience working with Charlie at Gibbs Gillespie. She was very friendly, responsive and helpful in finding me great properties to match my needs, checking in and being as proactive and helpful as she could. Really pleased with the service, thank you!
Agent replied · 25 November 2023
Bushra, we're glad you had such a wonderful experience with us! Until the next time we meet, take care!
5/5
GoogleRecently had a wonderful experience working with Victoria from Gibbs Gillespie throughout my moving. Victoria and team did everything to make the overall process smooth by keeping me updated and answering all the queries and questions in time. Highly recommend working with Victoria.
Agent replied · 25 November 2023
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
4/5
GoogleThanks for all your help and advice, especially Luca who kept us informed at all times even when there were difficult times, always keeping us in the loop. I also want to thank George from Rickmansworth branch who started it all off. Would recommend.
Agent replied · 30 December 2023
Dear William Ryan, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleHad an amazing experience working with Grace from Gibbs Gillespie throughout my move. Grace went the extra mile throughout the whole process by regularly checking in and always answering any questions I had promptly. Grace was very organised and made the moving process as smooth a possible. I would highly recommend working with Grace
Agent replied · 30 September 2023
Dear Eloise Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Grace such a glowing review!!! We always do our best strive to provide top quality service to everyone we encounter, and are pleased to hear that you enjoyed your experience! Thank you again!
5/5
GoogleI recently had the pleasure of working with Charlie Payne for my tenancy process, and I couldn't be more impressed. From her responsiveness, patience and her proactive updates on new properties, Charlie consistently went above and beyond. I wholeheartedly recommend Charlie as a lettings consultant who truly has the customer's best interest at heart.
Agent replied · 30 September 2023
Aravinda, we're glad you had such a wonderful experience with us and your comments with regards to Charlie have been greatly received! Your recommendation means so much to us and we are genuinely thrilled to have heard of your positive experience. Have a great day!
5/5
GoogleI recently had the pleasure of working with Charlie at Gibbs Gillespie, and my experience was fantastic. Her responsiveness and dedication to finding me the perfect property were outstanding. Despite being incredibly busy, they always made time for me. They listened to my needs and preferences, ensuring that every property they showed me was a potential match. Thanks to their hard work, I found my ideal property. I highly recommend Gibbs Gillespie for their exceptional service.
Agent replied · 30 September 2023
Dear Kanishka, Customer care is important to us so we really appreciate you taking the time to leave a review with so much positivity! Thank you so much again for your feedback! We hope you have a great day! Best,
5/5
GoogleGibbs Gillespie's Pinner lettings branch provides a fairly smooth experience and they follow a very systematic procedure to set everything right. Would recommend their service for anyone looking for a place.
Agent replied · 30 September 2023
Junaidali, we are glad we could help! We do hope we can be of assistance in the future. Take care!
4/5
GoogleWe had a great experience working with Joe Fermoy. Joe was very personable and helpful, listening to our needs and answering all our questions. Thanks for your time, Joe!
Agent replied · 30 September 2023
Hi, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!
5/5
GoogleI very much recommend Gibbs Gillespie, particularly Luca, our move manager, who was so friendly and helpful, and managed to progress my sale in a quick and painless manner.
Agent replied · 30 September 2023
Dear Iana A Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had such a smooth process from placing an offer right down to completion with Gibbs. Luca our move manager was very proactive in regularly keeping us informed on progress and generally checking in to see how we were doing which made us feel supported throughout this journey. Thank you Luca and Gibbs Gillespie for making our first house process straightforward and exciting! Chandni and Rahul.
Agent replied · 30 September 2023
Dear Chandni L Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLuca was fantastic at managing our case. He explained all steps and liaised with us daily when completion was nearing. He was able to arrange visits for surveys easily, which left us re assured. Total time to completion was under 16 weeks ( the national average). This was helped by Luca being swift at replying and organising documents for us and reminding us when needed. Would recommend for any first time buyers.
Agent replied · 30 September 2023
Dear Zak Shafique Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was very happy with the service received from Gibbs Gillespie and would especially like to appreciate Mr. Joe Fermoy for actively following up and being extremely responsive to all queries.
Agent replied · 30 September 2023
Mihir, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleI recommend Gibbs Gillespie, especially Matt and Luca. Matt was very helpful and accommodating right from the start and Luca has been very dedicated in navigating the sale issues. They have kept us informed throughout the process and have successfully minimised our stress levels!
Agent replied · 30 September 2023
Dear Cindy Cox Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLuca Beltrami came to our rescue The poor quality (online ones, don't ever use them) solicitors on both sides were painfully slow (there were only two parties in this transaction, first time buyer and no upward chain, 7 months!!!) causing stress and anxiety for both buyer and seller, the sale was on the verge of collapse thanks to their unprofessional dithering. had it not been for Luca stepping in and chasing the two solicitors we all would have lost out. Luca was very friendly and supportive, well done.
Agent replied · 27 August 2024
Dear John Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 26 August 2023
Dear, Salvatore Sini! Thanks for the great review! All the best, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Gibbs Gillespie is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 2022
2022 5 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North West London Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North West London Sales and Lettings
2018 2 Gold EA Masters 2018 winners
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
Gibbs Gillespie and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 2 awards RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, Greater London
- WinnerRAN Awards 2017: Customer Relocation Award, Category D
Source: RAN Awards winners lists, as published, linked by year.
ESTAS
Gibbs Gillespie and its branches won ESTAS awards in one year, most recently 2019.
ESTAS winners in one year, the group and its branches: 2019.
ESTAS awards by year, 2019
2019 1 Silver ESTAS 2019 winners
- SilverESTAS 2019: Sales, South East (Hertfordshire, Middlesex)
Source: ESTAS winners lists, as published, linked by year.
More industry awards: The Negotiator Awards and Lettings Agency of the Year Awards
The Negotiator Awards
Gibbs Gillespie and its branches won The Negotiator Awards in two years, most recently 2018.
Negotiator Awards winners in two years, the group and its branches: 2017, 2018.
Negotiator Awards by year, 2017 to 2018
2018 2 Bronze The Negotiator Awards 2018 winners
- BronzeThe Negotiator Awards 2018: Lettings Agency of the Year (6-9 branches)
- BronzeThe Negotiator Awards 2018: Estate Agency of the Year (6-9 branches)
2017 1 Gold and 2 Silver The Negotiator Awards 2017 winners
- GoldThe Negotiator Awards 2017: Property Management Department of the Year
- SilverThe Negotiator Awards 2017: South East Agency of the Year
- SilverThe Negotiator Awards 2017: Medium Estate Agency of the Year (4-11 branches)
Source: The Negotiator Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Gibbs Gillespie and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2012.
Lettings Agency of the Year winners in one year, the group and its branches: 2012.
Lettings Agency of the Year by year, 2012
2012 2 Gold Lettings Agency of the Year Awards 2012 winners
- GoldLettings Agency of the Year Awards 2012: Best Marketing Lettings Agency
- GoldLettings Agency of the Year Awards 2012: Best South East Lettings Agency (Small)
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Questions about Gibbs Gillespie
Which Gibbs Gillespie office has the most reviews?
Ruislip has the most, with 530 reviews rated 4.8 out of 5, followed by Pinner with 518.
Where are the Gibbs Gillespie offices?
The three Gibbs Gillespie offices, by town:
- Pinner: Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex, HA5 1AA
- Ruislip: 172 - 174 High Street, Ruislip, Middlesex, HA4 8LJ
- Ruislip Manor: 48 Victoria Road, Ruislip Manor, Middlesex, HA4 0AG
Has Gibbs Gillespie won any awards?
Yes. In The Trusted Agent 2026 awards, Pinner won Gold and Ruislip Manor won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 19 other industry awards since 2012.
