Trusted Agent profile · Middlesex

Verified

Gibbs Gillespie estate agents in Ruislip, Pinner and Ruislip Manor

4.8

★★★★★ Excellent

1,428 reviews across 3 offices and 1 platform

www.gibbs-gillespie.co.uk

Gibbs Gillespie has three offices, in Ruislip, Pinner and Ruislip Manor (Middlesex). Together they have 1,428 reviews on 1 platform, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,427

Reviews on Google

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Gibbs Gillespie's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,422 reviews on Google only. Show every review

1/5

Google

They asked me how much my annual salary was, and didn't even want to show me the house, even when I told them that I was currently paying a higher rent than the one for the property I was interested in. Unhelpful, rude, and total lack of empathy. They should say on their website that they will only deal with a certain class of people.

Victoria · 20 March 2024 · Gibbs Gillespie Ruislip Manor

Agent replied · 21 March 2024

Dear Victoria, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

A late posting... We appointed Gibbs Gillespie to complete a probate sale for us albeit in a difficult market, we were kept up to date with progress from the beginning to the completion of the sale, a big thank you to Lucy and Danielle.

Paul · 20 March 2024 · Gibbs Gillespie Ruislip Manor

Agent replied · 21 March 2024

Paul Locke, thank you for sharing your positive experience! We strive for 100% satisfaction, and it is great to see you had such a great experience with the team at Ruislip Manor. Best wishes, Gibbs Gillespie Ruislip Manor

2/5

Google

I rented a property through this agent a year ago and recently moved out. However, I am encountering difficulties in getting my deposit back from the landlord. The agent informed me that they do not manage the property and advised me to contact the landlord. However, at the time of renting, I was not aware of who the landlord was or whether they were a good or bad landlord. I only dealt with the agency when taking the rent. The agency appears to be unresponsive when it comes to tenant concerns. I have to wait for the response after sending multiple emails. The landlord is now charging me for wear and tear, and expects me to shine the old wooden floor and replace a old plank on the loaf. Additionally, the landlord failed to provide me with the deposit protection certificate within one year, and the agency has shown no concern regarding this. Throughout the year, we never lodged any complaints with the agent or the landlord despite many problem in the property, pay rent on time as we were not problematic tenants. We left the property peacefully, but now the landlord is taking their time to respond, back my deposit, willing to charge me for no reason and the agency claims no responsibility. My advice would be to communicate directly with the landlord if they are managing the property, and assess whether they are tenant-friendly or not, as the agency seems unwilling to assist tenants once the rental process is completed and they will not take any responsibilities if landlord wont hear your complain, do not pay deposit back etc.

Prianka · 20 March 2024 · Gibbs Gillespie Ruislip Manor

Agent replied · 21 March 2024

Dear Prianka Sarker, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

This is the first rental for us and Charlie very professionally assisted and guided us from start to finish during the whole process for which we are very grateful, you dealt with all our questions promptly and with confidence thank you once again and wishing you all the best many thanks Seema and Vas

Seema · 19 March 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Seema, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

5/5

Google

We had a great home viewing experience with Damil Dave at Gibbs Gillespie. We found him friendly, professional, knowledgeable and attentive.

Bhakti · 19 March 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Bhakti, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out to us if there's anything more we can do!

5/5

Google

I would always recommend Gibbs Gillespie Pinner to let property, they have excellent service with excellent staff especially "Charlie Payne"​​​​ Lettings Consultant . Quick and quality services 10/10

Amina · 14 March 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Hi Amina, thank you for taking the time to leave a review for us at Pinner Lettings. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!

5/5

Google

We recently viewed a property and Damil Dave was the representative for Murray Crescent. He was highly knowledgeable, helpful and friendly. We had a great viewing experience.

MM · 14 March 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Thank you for your feedback. It's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

5/5

Google

It’s been a great pleasure since I’ve contacted Gibbs Gillespie, specially Charlie giving me the best suggestion and she gives each and every information in detailed and guide me in every step. So it’s easy for me to get new home.

Maulik · 29 February 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Dear Maulik, The team strives to deliver an excellent experience, and are glad you found this to be the case in your dealings with Charlies. If you have further needs or questions or there is anything else which we can assist with please do reach out!

5/5

Google

It was really nice experience with Joe formey from Gibbs Gillespie Pinner branch for house rental.He was very understanding, supportive and very talented. He was ALWAYS available for home tours. His responsiveness was incredible. If he didn’t pick up, he always call back no longer than 5 minutes later. I am very happy with Joe’s services. Very good Luck Joe for your bright future!

Ekta · 29 February 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Hi Ekta, thank you for taking the time to leave a review for Joe Fermoy. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience and it is always lovely to hear such positive comments. If there's anything further we can do for you, we are happy to help!

5/5

Google

Joe Fermoy helped us to find a rental property, he has been really helpful and very professional in helping us move home, he understood what type of property we were looking to move to and found the perfect one, i would like to leave this review to show our appreciation, Joe explained everything we needed to know, nothing was too much or too little he went above and beyond the call of duty, overall a great team,

Aamena · 20 February 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Hi Aamena, thank you so much for your positive comments about Joe in Pinner Lettings! It is great when we are able to build relationships such as this and we certainly wish you the very best with your upcoming move. Best,

5/5

Google

Have had wonderful experience with Charlie from Gibbs Gillespie. Able to understand our needs and providing us options to view. Her intent and follow-up to find us right property was commendable. Many thanks for your help!!

Ramji · 20 February 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Dear Ramji, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating! We can't wait to see you again, have a great day.

5/5

Google

I am delighted to express my utmost satisfaction with Charlie Payne from Gibbs Gillespie. From the moment I became a new tenant through their services, Charlie's dedication to fostering a transparent and smooth process has been nothing short of exceptional. Charlie consistently demonstrated a high level of professionalism by keeping me well-informed at every step. Her transparency throughout the entire leasing process instilled confidence and trust. I greatly appreciated her proactive approach in providing clear and detailed information about the property, ensuring that I had a comprehensive understanding. What truly sets Charlie apart is her remarkable commitment to constant follow-ups. She went above and beyond to keep me updated on the progress and address any queries or concerns promptly. This level of responsiveness and attention to detail significantly contributed to a stress-free experience as a new tenant. Furthermore, Charlie's insightful feedback and guidance were invaluable. She took the time to understand my needs and preferences, tailoring her approach to ensure that the property offered aligned seamlessly with my expectations. In summary, Charlie Payne's professionalism, transparency, and dedication to maintaining a strong tenant relationship have left an indelible impression on me. I wholeheartedly recommend her services and commend Gibbs Gillespie for having such an outstanding representative.

Aejal · 20 February 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Dear Aejal, Thank you so much for your kind words - they are genuinely greatly received ! Customer care is so important to us so we really appreciate you taking the time to leave this review for Charlie. Please let us know if there is anything else we can do for you; we are more than happy to help! Best,

5/5

Google

The whole team from Matt, Sinead, Ian and Lauren were great in getting our property listed and re-listed and then finding another buyer when the chain collapsed. Since then Luca has been fantastic in getting the lower chain to exchange.

Shashi · 25 January 2024 · Gibbs Gillespie Ruislip

Agent replied · 24 February 2024

Dear Shashi Inamdar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

After a difficult time with a few other local agents we had the best experience and result with the team at Gibbs Gillespie. Even after a lost buyer George, Danny and the team got us another buyer within 2 weeks. Once we had our buyer, we have to mention our amazing Moving Manager, Luca. His communication was so supportive throughout and he made it much easier to understand the process through a couple of tricky turns. Thanks guys for all your support and for putting up with my constant phone calls - you got us there in the end!!

MAP · 25 January 2024 · Gibbs Gillespie Ruislip

Agent replied · 24 February 2024

Dear Map Stores Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thank you Charlie for ensuring we find the right property as per our requirements.

Ramya · 21 January 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Dear Ramya Kaza Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Just wanted to leave a review for Charlie who not only helped us find a fantastic home but made the process completely stress free!

Johann · 21 January 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Johann, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

5/5

Google

Joe was extremely professional in helping us find a place to live and often went beyond the call of duty

Atanu · 21 January 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Hi Atanu, thank you so much for your positive comments about Joe! We're looking forward to your next visit with us! Best,

5/5

Google

Charlie Payne was excellent in helping us with our rental search. Professional, great proactive communicator and such a pleasure to deal with.

Fionnuala · 21 January 2024 · Gibbs Gillespie Pinner

Agent replied · 21 March 2024

Dear Fionnuala, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We do hope we can be of assistance in the future. Take care!

5/5

Google

An excellent team at Gibbs Gillespie achieved a really good result for us in a very difficult market. The sale lead by Sam Robbins, then handled by Move Manager, Luca Beltrami could not have done more in customer care. Luca kept us fully up to date at each stage with excellent, frequent communication right up to completion. The mixture of experience, local knowledge, and enthusiasm makes them the pick of the area.

EDWARD · 29 December 2023 · Gibbs Gillespie Ruislip

Agent replied · 24 February 2024

Dear Edward Mcdonald Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

They are really helpful in a smooth and fast transactions. A big thanks to Charlie, Victoria and the rest of the team for their hard work.

Maureen · 23 December 2023 · Gibbs Gillespie Pinner

Agent replied · 30 December 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day! We do hope we can be of assistance in the future. Take care!

5/5

Google

It was a wonderful experience working with Joe Fermoy and team , he is very responsive and flexible, always looking out for you , calling us whenever a house that matched our requirement came up, set up a quick viewing ! It was a pleasure, thank you !!

Sumit · 23 December 2023 · Gibbs Gillespie Pinner

Agent replied · 30 December 2023

Thank you again for taking the time to let us know how well Joe did. We hope you have a great day! We do hope we can be of assistance in the future. Take care!

5/5

Google

I recently bought a property through the Gibbs Gillespie Ruislip Office and the experience was excellent through the professional and prompt service provided by Gavin Dalton and Luca Beltrami

Hasina · 23 December 2023 · Gibbs Gillespie Ruislip

Agent replied · 30 December 2023

Dear Hasina Shah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Quick, easy and helpful with practical advice on the current market. Really liked the tenacity of Luca once a sale had been agreed to keep the pace going with all parties...including myself, to enable a completion just before Christmas. :-)

Philip · 23 December 2023 · Gibbs Gillespie Ruislip

Agent replied · 30 December 2023

Dear Philip Williams Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We just bought a house from Gibbs Gillespie and we have been dealing with Luca, the best customer service from the start to finish. He helped us to find a mortgage broker and solicitor and everything went soo smooth. Many thanks to Luca and the whole team for all your help on finding our dream house. Merry Christmas and best wishes 🤗🤗 …

Zee · 23 December 2023 · Gibbs Gillespie Ruislip

Agent replied · 30 December 2023

Dear Zee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Gibbs Gillespie is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

RAN Awards

Gibbs Gillespie and its branches won awards at the RAN Awards in one year, most recently 2017.

RAN Awards winners in one year, the group and its branches: 2017.

RAN Awards by year, 2017

Source: RAN Awards winners lists, as published, linked by year.

ESTAS

Gibbs Gillespie and its branches won ESTAS awards in one year, most recently 2019.

ESTAS winners in one year, the group and its branches: 2019.

ESTAS awards by year, 2019
  • 2019 1 Silver ESTAS 2019 winners

    • SilverESTAS 2019: Sales, South East (Hertfordshire, Middlesex)

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards and Lettings Agency of the Year Awards

The Negotiator Awards

Gibbs Gillespie and its branches won The Negotiator Awards in two years, most recently 2018.

Negotiator Awards winners in two years, the group and its branches: 2017, 2018.

Negotiator Awards by year, 2017 to 2018

Source: The Negotiator Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

Gibbs Gillespie and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2012.

Lettings Agency of the Year winners in one year, the group and its branches: 2012.

Lettings Agency of the Year by year, 2012

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Gibbs Gillespie

Which Gibbs Gillespie office has the most reviews?

Ruislip has the most, with 530 reviews rated 4.8 out of 5, followed by Pinner with 518.

Where are the Gibbs Gillespie offices?

The three Gibbs Gillespie offices, by town:

  • Pinner: Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex, HA5 1AA
  • Ruislip: 172 - 174 High Street, Ruislip, Middlesex, HA4 8LJ
  • Ruislip Manor: 48 Victoria Road, Ruislip Manor, Middlesex, HA4 0AG
Has Gibbs Gillespie won any awards?

Yes. In The Trusted Agent 2026 awards, Pinner won Gold and Ruislip Manor won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 19 other industry awards since 2012.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent