5/5
GoogleRyan was very professional, friendly and helpful. He replaced our fridge quickly and efficiently, explained everything clearly, and left the area clean and tidy. Really happy with the service. Thank you, Ryan!
Trusted Agent profile
Get Living estate agents in London and Salford
★★★★★
1,380 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.
Our offices
Get Living's three offices, most reviewed first. Each has its own page.
- Get Living London (1 East Park Walk)1 East Park Walk, E20 1JL857 reviews · 823 on Google (4.5)69 in the last 90 days
- Get Living New Maker Yards15 Middlewood Road, M5 4YW380 reviews · 380 on Google (4.6)45 in the last 90 days
- Get Living London (38 New Kent Road)38 New Kent Road, Elephant & Castle, SE1 6TJ177 reviews · 143 on Google (4.5)5 in the last 90 days
Latest reviews from every Get Living office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleAmazing work by Ryan setting up new fridge
Agent replied · 11 June 2024
Hi Farhad, thank you for sharing your review and mention for Rikki, Francesco, and Kaitlin. We hope that everything has now been resolved for you, and appreciate your feedback regarding your home. If there is anything further we can assist with, please do let us know. Best Regards, Richard - Head of Resident Experience
5/5
GoogleAnire has been incredibly helpful throughout my whole rental process at Elephant Central. Anire was always responsive, patient and proactive, especially when helping me coordinate my move and resolve some last-minute issues. Everything went very smoothly thanks to Anire’s help. I really appreciate all the support and would highly recommend Anire!
Agent replied · 12 October 2026
Hi Xinyi, Thank you for taking the time to leave us this great review. It’s great to hear about your rental experience. I will pass on your kind words to Anire. Kind regards, Danielle Nicholls Neighbourhood Manager
5/5
GoogleWe’ve had a really positive experience with Get Living at Elephant & Castle. The whole process from start to finish was incredibly smooth and easy. Finding a flat in London had been quite difficult for me, especially as I’m from abroad, so I really appreciated how straightforward and stress-free Get Living made everything. The process was clear, well organised and much easier than I had experienced elsewhere. A special mention to Anire, who has been absolutely lovely and so helpful throughout the whole process. She’s always friendly, professional and responds very quickly whenever we have a question or need help with anything. Her communication and support made the experience even better. Overall, we’re really happy with our experience and very grateful for how easy Get Living and Anire made the whole process for us. Would definitely recommend!
Agent replied · 12 October 2026
Hi f9c4h, Thank you for this wonderful review. It means a lot to the team. It’s great to hear about your experience with Get Living. I will pass on your kind words to Anire, and thank you again for recommending us to others. Kind regards, Danielle Nicholls Neighbourhood Manager
5/5
GoogleCouldn’t be happier with the service from Pete! From start to finish he was brilliant. He came round to have a look at my fridge, listened to all my concerns about the massive ice build up at the back, and explained everything clearly. He offered to replace the fridge, arranged to come back on a day that worked for me, and had it all swapped over in no time. He made the whole thing really easy and stress free. Friendly, professional, and genuinely cared about getting it sorted properly.
Agent replied · 13 October 2026
Hi Mahi; This was lovely to read, we really appreciate you taking the time to leave positive comments for Pete. We will ensure to let him know your thoughts. Kind Regards; Beth, Get Living
4/5
GoogleManagement acts quickly. Pete from the maintenance team was very helpful and professional.
Agent replied · 13 October 2026
Hi Youssef; Thankyou for your lovely review. If there is anything the team can do to improve your experience from 4 stars to 5, please let us know. Kind Regards; Beth, Get Living.
5/5
GoogleThe service we received in our flat from Pete was brilliant, really polite and very efficient, was in and out in less than 30 minutes and went above and beyond.
Agent replied · 13 October 2026
Hi Brandon; Thankyou for taking the time to leave a review and mention Pete, we're proud of the work he does and are glad to hear he's leaving a good impression. If you need anything else, please reach out to the team at any time. Kind Regards; Beth Skeels, Get Living.
1/5
GoogleRating only, no written review.
Agent replied · 13 October 2026
Hi Demirhan; Thankyou for taking the time to leave a review. We're always looking to improve, and thus, if you'd like to speak to us about your experience, please do feel free to reach out to the office team to discuss further. Kind Regards; Beth, Get Living
5/5
GoogleHad an issue with the oven, requested maintenance and it was perfect! Pete was very helpful and quick to resolve, changed my oven with a new one. Happy tenant!
Agent replied · 13 October 2026
Hey Sara; Thankyou for your comments on Pete, it's really lovely to see he's made such a good impression. Any further maintenance issues, please reach out to the team at any time. Kind Regards; Beth, Get Living
5/5
GooglePete did a great job on the sink, very efficient and lovely bloke
Agent replied · 13 October 2026
Hi James; Thankyou for your comments on Pete, we think he's lovely too! Any further maintenance issues, please reach out to the team at any time. Kind Regards; Beth, Get Living
1/5
GoogleDO NOT LIVE HERE!! I was so excited to move in September and on the first day the boiler was broken and the heating didn’t work we put a request in the maintenance app multiple times people came out and said it was fixed to which it wasn’t there was a week wait between the boiler being seen to even though it should of been a priority as it was winter the flat was freezing cold! The boiler eventually got fixed 3 months later and I requested we had some sort of compensation even though they should have offered this themselves the staff demanded months of receipts for maintenance requested which are hard to find. Surely if they can see the date the boiler was actually fixed and not all the previous times to which they said it was fixed they could clearly see when it was exactly fixed. They didn’t offer for me to come down and chat to them at all they just disregarded us probably because we were students at the time. Anytime there is an issue which there has been multiple of it takes more than two weeks for it to even get looked at never mind sorted. Including multiple mornings either no hot water! Avoid living here at all costs they show premium pricing for Manchester but absolutely no premium experience there are so many better options nearby that I wished we lived at but the people showing us the property promised us a good experience at new maker yards! So disappointed as the flats are lovely such a let down by the company! AVOID AVOID AVOID
Agent replied · 13 October 2026
Hi Calvin; Thankyou for taking the time to leave a review. Whilst we are confident your issue was resolved in a timely manner, we are happy to look further into this. As you note, the boiler was considered fixed after the initial attendance, and thus in order to assist you with your request, we do require further information from you around timeframes and any requests you sent to the team. Please feel free to contact us at any time, we will be happy to assist. Best, Beth, Get Living.
5/5
GoogleOur maintenance issue was resolved quickly and efficiently by Pete who let us know exactly why he was doing certain things to fix them. Thanks!
Agent replied · 13 October 2026
Hi Liam; Thankyou for your review, and for your lovely comments about Pete. We will make sure to pass on your sentiments. Kind Regards; Beth, Get Living
5/5
GoogleI’d like to recognise and thank Aimee at the New Makers Yard site office for being so helpful and considerate with my property search. She genuinely made the process so much quicker, easier and stress free. Thank you!
Agent replied · 13 October 2026
Hi Michael; Thankyou for leaving such a lovely review for Aimee. We're pleased to hear you had such a great experience, and look forward to welcoming you to the neighbourhood. Kind Regards; Beth , Get Living
5/5
GoogleThe maintenance team at Get Living are very helpful and courteous . Many thanks to Pete for sorting my smoke alarm and sink drainage issues and, assisted by Luke, for rectifying a tricky window seal problem
Agent replied · 15 April 2026
Hi Eoin; Thankyou for your lovely review, we are pleased to hear the team have been able to assist you, and will pass on your sentiments to Charlie & Osman. Best; Beth, Get Living.
5/5
GoogleRyan has been truly incredible with helping repair our appliances (dishwasher and fridge) always polite and conscientious. Thanks Ryan!!
5/5
GoogleI’ve been really happy with the support I received from Get Living. Both my dishwasher and other things around the house were fixed quickly and efficiently. A special thank you to Ryan for being so helpful, professional, and friendly!
5/5
GoogleRyan did an excellent job !
5/5
GoogleTony was amazing, service was excellent. Got the water filter installed in less than 10m. Super quick super friendly.
1/5
GoogleThe only one bedroom window is sealed shut for more than half of a year with no timeline from get living when they are going to fix it while the rent is being reviewed as usual. Check if your windows work properly if you decide to move in, you may need to wait for a considerable amount of time to get them fixed (if it even happens) :)
5/5
GoogleI initially had a difficult time finding a place to rent in London, but everything changed when I came across a property at Elephant Central. Booking a viewing appointment was quick and easy, and I met Anire, who showed me around both the property and the surrounding area. Anire was warm, professional, and incredibly helpful throughout the process. She took the time to explain my options and guided me through the referencing process.Her support made what had been a stressful experience feel much more manageable. I’m very grateful for her assistance and would highly recommend Anire to anyone looking for a rental property in London.
Agent replied · 12 October 2026
Hi Lydia, Thank you for taking the time to leave us such a wonderful review. It's great to hear about your experience with Get Living. I will be sure to pass on your kind words to Anire. Kind regards, Danielle Nicholls Neighbourhood Manager
5/5
GoogleRemi has been very responsive, professional, and patient throughout our property search. As international students looking for accommodation from overseas, we really appreciated the clear communication and the time taken to answer our questions and explain the rental process. Although we're still searching for the right property, the support and advice we've received so far have been very helpful. Thank you for your excellent service!
Agent replied · 12 October 2026
Hi Yuchain, Thank you for taking the time to leave us this great review. It's great to hear about your experience and the level of service you received. I will pass on your kind words to Remi. And good luck on your rental search. Kind regards, Danielle Nicholls Neighbourhood Manager
1/5
Trustpilot⭐️ safety hazard to pets
⭐️ Extremely disappointing management of the landscaping and planted areas around the residential development. Foxtails have been planted/allowed to grow in areas used by residents and their pets, creating a serious and completely avoidable risk to animals. Foxtails can become embedded in a pet’s skin, paws, ears or other parts of the body and may require veterinary treatment or surgical removal, potentially resulting in significant distress for pets and very costly vet bills. Despite the seriousness of the issue, it has been extremely difficult to get clear answers, action or a meaningful response from Get Living. Residents should not have to repeatedly chase management over a preventable hazard in communal residential areas. The wellbeing and safety of residents and their pets should be taken seriously. Far better communication, maintenance and proactive management of the planted areas are needed. Very disappointing experience. ⭐️
5/5
GoogleSo far so good! I am due to move in later in the week and the team have been helpful in ensuring all boxes are ticked and all questions are answered swiftly. Looking forward to the move-in. Dan especially has been really helpful and enthusiastic, and sold me on the flat immediately at the viewing.
Agent replied · 13 October 2026
Hi Jen; Thankyou for your lovely review. We're so excited to welcome you to the neighbourhood this week, and in such glorious sunshine! If you have any questions at all, please contact us, we would love to assist. Best; Beth, Get Living
5/5
GoogleHad a viewing of the apartments with Dan! super helpful and informative, made the appointment very welcoming and enjoyable!! he's also very patient during the application process with all of our questions. looking forward to having this as our new homee!
Agent replied · 13 October 2026
Hi Diva; Thankyou for your review. We're excited to hear you're going to be joining us and appreciate you taking the time to leave your compliments for Dan. We'll be sure to pass on your comments, and look forward to welcoming you to your new home soon. Best; Beth, Get Living
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Awards
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Get Living
Which Get Living office has the most reviews?
London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.
Where are the Get Living offices?
The three Get Living offices, by town:
- London (1 East Park Walk): 1 East Park Walk, London, E20 1JL
- London (38 New Kent Road): 38 New Kent Road, Elephant & Castle, London, SE1 6TJ
- Salford: 15 Middlewood Road, Salford, M5 4YW
Has Get Living won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.
