★★★★★ 1/5
GoogleTotal disaster of a management process! Some super lovely people working there but whoever is in charge of the whole thing just has no idea how to run a business! Have been trying to move out since December and my requests just being totally ignored by staff! Don’t live here! My drain keeps breaking , pipe work awful, floors were not varnished so are rotting behind the kitchen from
All the leaking drain water
Also one of our windows didn’t shut for 2 months and it was freezing the whole time! Then our heating didn’t work! Total disaster ! Do not live here!!!
Hanna · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Hanna, I am so pleased we spoke yesterday and once again I really do apologise for the unfortunate issues you have had. This is not our normal level of service. My team are prioritising your issues so that we can resolve as soon as possible. Please do not hesitate to contact me directly if you have any further problems.
Jackie - Director of East Village
★★★★★ 5/5
GoogleMassive thank you to Daiva. S who has been our Relationship Manager since moving in. She's very quick to respond to any of our queries and makes sure that any issues raised are sorted out as quickly as possible.
I would highly recommend using Get living and thanks again to Daiva. S!
Sriram · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Sriram, thank you for the lovely review it is very much appreciated. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleZainab and Charlotte went above and beyond with the whole moving process, from taking the time to show us the properties, answer our questions, assist us with the reference process and providing us with all the information we required. They always answered promptly and were very pleasant to deal with.
Already being a GLL resident, I know they are also extremely prompt to solve any maintenance issues. Excellent customer service!
Manu · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you Manu your review is really appreciated.
Don’t hesitate to contact the team if you need anything.
Jackie - General Manager
★★★★★ 5/5
GoogleA big HUGE thank you to the fantastic Kate Easterling, who has been my relationship manager since I moved into Victory plaza almost 2 years ago! Her warmth and sincerity is so comforting and her vast and extensive knowledge of the area and it’s amenities was indispensable!
Leonard · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you Leonard, we are delighted you are enjoying living here at East Village. Please feel free to drop in to our Welcome office at any time.
Richard - Head of Resident Experience, East Village
★★★★★ 4/5
GoogleExtremely happy with the way Get Living have handled the coordination to get a car parking bay, underneath the building. A slow start to to the process however, was rectified and have had brilliant correspondence throughout the process - with daily updates. Big shout out to Rayah Bennett for all the effort!PositiveResponsiveness, Professionalism
Samuel · 12 June 2021 · Get Living London (1 East Park Walk)
★★★★★ 5/5
GoogleAfter living in East Village for 3 years we’ve never really had any problems and when we have, the team have always been super helpful and understanding. Recently, Shafiq was attentive with following up on a recent request and we appreciate his friendly attitude and willingness to resolve our queries promptly.
Nicole · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Nicole, Thank you so much for the review. It is lovely to hear that you have had such great service throughout your 3 years with us. Your feedback is really valuable. I will certainly pass this on to Shafiq.
Jackie - Director of East Village
★★★★★ 5/5
GoogleWe moved in with Get Living at the beginning of Feb; the experience has been brilliant so far! The process was so easy. They have a great balance of people and technology to ensure it's a seamless process, but actual people are there to help you along the way.
The homes are beautiful, clean and modern. It feels like no one has lived here before us. Also, so great to be able to move in and just put in a password for the free wifi which is all set up and ready to go.
Move in day was simple, the keys were all there waiting for us - in Victory Plaza, there are padded trollies which make getting things from car/van to the apartment is really simple. We also have the Get Living Google assistant (Evie), who you can ask loads of questions to about your new home and neighbourhood. A nice touch to also get a free Google mini speaker.
We feel very at home here already, thanks to Rikki, Kate, Zareena and the team!
The · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Martin, what a lovely feedback, it makes me so happy to read this because our team work extremely hard to deliver the best service possible and it shows they are doing a fantastic job. If there is anything that you need please pick up the phone and give us a call. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleJust moved into East Village and have to thank Charlotte, Zainab and the Get Living team on their fantastic help in finalising my move. Having dealt with many London-based estate agents previously, I've found my experiences with Get Living have been by far and away the best of all of them. Charlotte and Zainab have been accommodating, easy to speak to, knowledgeable and efficient, and I can't recommend them enough should you be looking to move to the Stratford area.
Scott · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Scott, thank you so much for this lovely feedback, the team will be happy and thank you for the shout out for Charlotte and Zainab they are an asset to the team. If there is anything else we can help with please give us a call. Jackie Robinson - Director of East Village
★★★★★ 4/5
GoogleOur experience with Get Living has been on the whole mostly positive. It is safe to say that all the stars of this review go to Zainab who has been absolutely brilliant. Zainab has been an absolute joy to work with over these last few months and made the process of moving in as painless as possible.
I have deducted a star as our relationship manger Claire came across as rude and blunt and every question we asked appeared to be an inconvenience for her. Where our relationship manager would say ‘no’ or ‘we will see’, Zainab always managed to get us a positive result. Zainab is so much more than a letting coordinator, she was our relationship manger for all intents and purposes. She is a true asset to Get Living, I hope her managers realise what a true legend she is!
Ewan · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Ewan, thank you for your review and your kinds words about Zainab! Don't worry, we know what a legend she is! I was sorry to see that we didnt quite get it right for you though. I'd be grateful if you could drop me a quick email (matthew.stansfield@getliving.com) to discuss further. All the best Matt Stansfield, Lettings Manager
★★★★★ 5/5
GoogleShafiq Mirza, the relationship manager, was very helpful in assisting with our renewal process. Very friendly and responsive which was very much appreciated, especially during this pandemic.
James and Mark from the EV maintenance team were also fantastic. Prompt replies and managed technical issues quickly. Super friendly and efficient! Much appreciated.
Brian · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you Brian - positive feedback indeed. I’m delighted you are having such a good experience with us and, of course, that you have chosen to stay in East Village.
Jackie - General Manager
★★★★★ 5/5
GoogleWe have rented an apartment in Victory Plaza, and with the help of Rikki and Zainab it has been an extremely smooth and easy process.
Since we've moved in Mizanul has been on hand as our relationship manager and has been great at speedily responding to any questions or queries we have had.
The whole process has been great, and this really does feel like the future of renting.PositiveResponsiveness, Quality, Professionalism
Jordan · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you Jordan we really appreciate you taking the time to share your rating with us and the personal shout out for Rikki, Zainab and Mizanul. We look forward to helping you again soon. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleMe and my family moved from a 1-bed to 2-bed flat in EV, managed by Get Living. Charlotte, Paula, Zainab and Rikki assisted us during the process and we are very happy with their support. They were kind and prompt in their communication. Thanks all!
Marina · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Marina
Thank you so much for your kind words. We are delighted that you are staying with us in East Village. I hope you will be very happy in your new home.
Jackie - General Manager
★★★★★ 5/5
GoogleWe'd like to say a huge thank you to Zainab, Paula and the Get Living team for their level of professionalism! Zainab was incredibly helpful, quick to respond to our queries and so accommodating with all our requests - thank you! The entire move-in process was seamless with Get Living - we were kept in the loop throughout and the team we interacted with were so friendly and patient - we'd definitely recommend Get Living.
Parv · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you Parv for taking the time to leave a great feedback. Enjoy your home and if we can assist any further just ask. Jackie Robinson - General Manager
★★★★★ 5/5
GoogleWe just landed in a brand new apartment in the East Village. This is a great place to live for a London-based couple/family, in every regard. The apartments are spacious and come with high quality furniture and equipment. The area has lots of shops and restaurants and is in proximity to expansive parklands, as well as to the centre of Stratford, meaning Westfield plus one of the best public transport hubs in London.
The Get Living team is very friendly and professional, and the application process simple and smooth, based on our experience with Charlotte and Zareena (who guided us through the viewing and application process) and Charles (our relationship manager). Just a couple of things that stood out: flexibility - we were able to pick a move-in date almost 2 months ahead, and then change it to an earlier date with ease; extra benefits - we got a sizeable Amazon voucher to help us with move-related shopping; the application process is all online/app-based, and if you pass the automated credit check you can even avoid the bond payment. This is hands down the best organized and most tenant-friendly landlord we've ever had - they actually care about building good and lasting relationships with their tenants.
I highly recommend securing a place in East Village while the market is still relatively slow due to COVID. Given the high quality of both the apartments and the landlord, the opportunity might not last.
Dariusz · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Dariusz
Thank you for the lovely review I am pleased the process went smooth and that you are enjoying your home. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleSo excited about our lovely 3 bed flat in East Village! The process of finding this place was super easy, we were able to view a few flats within an hour. Our relationship manager, Daiva was really efficient and processed all the details quickly to secure the flat for us the next day. She was always responsive and accommodated our requests to get the flat ready within a very short time in a lockdown. We’re really pleased and looking forward to being a part of GetLiving community.
Magda · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you Magda, I am delighted you have had a great experience so far and that you have had such superb service from Daiva. We hope you will be very happy here at East Village.
Jackie - General Manager
★★★★★ 5/5
GoogleI received fast replies from Claire and Zainab when renting the apartment and sorting out paperwork. My move in process went smoothly despite unpredictable times, and I am very happy with my new flat. Can't recommend them enough!
Shagoon · 12 June 2021 · Get Living London (1 East Park Walk)
★★★★★ 5/5
GoogleThe Get Living Team were absolutely amazing at ensuring a smooth move in process, especially considering the Covid-19 pandemic. Claire and Zainab were great at communicating all the information to us within a short time span of less than a week from seeing the flat to the move in date. Thank you for all your hard work and we look forward to settling into the East Village area!
Priyanka · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Priyanka I am thrilled the process was smooth for you, if you need anymore assistance please let us know. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleHuge thanks to Zareena and Charlotte for making our renting out experience so smooth. We did a remote viewing, signed the contracts and moved in all in a period of two weeks with no problems at any side. The flat is gorgeous. Thank you!
Alex · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Alex, thank you for leaving us a 5 star review, it makes us very happy that you have had a positive experience. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleAbout to move into our new flat. So excited and delighted with how efficient and pleasant the process has been, from start to finish. Thank to the whole team, and especially to Claire Oki who went above and beyond several times and helped make each step of the process easy as can be!
James · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi James,
I was delighted to read this review. We understand that moving can be a daunting and sometimes complicated experience. We do our best to make it efficient & pleasant - so pleased that’s what you experienced. We have a team on hand to help with all your needs, so just reach out if you need us.
Enjoy your new home.
Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleThe flats are lovely and generally a very high standard, this is now the third flat we have rented with Get Living. The renting experience was made as smooth as possible in the current circumstances, with Charlotte Goodyear and Zainab Fayad being very helpful in getting us through the whole process from finding a flat to signing the contract. Charlotte in particular was fantastic, she went out of her way to provide us with the details of new flats as soon as they became available, arranged a last-minute parking space for our move-in day, helped us with any queries we had during the process, and even gave us her mobile number so that she could secure our chosen home even when she was off work so that we wouldn't miss out! Thanks so much Charlotte!!PositiveResponsiveness, Quality
Charlotte · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Charlotte, thanks very much for your 5* review and your kind words I will be sure to pass them. Hope to see you at one of our (virtual) events soon! All the best Matt Stansfield, Lettings Manager
★★★★★ 5/5
GoogleI have found the whole experience living with GLL in East Village very pleasant - from start to finish. Davide in particular has been an excellent all rounder and has supported us in a very professional and efficient way. He is prompt in his replies and has just made the transition into East Village and unfortunately, out of East Village, a very seamless and hassle free process. Massive thanks to the team over the years.
Patrick · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Patrick, thank you the great feedback. Residents like you make our jobs that much more rewarding. I will surely share your kind words with Davide and the team. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleWe have recently moved in to Laurel Point with the helpful team of GetLiving. Charlotte Goodyear was incredibly helpful in our search for our new home. For the leasing process, everything went smoothly thanks to Zareena Aziz! Also Mizanul Khan, our Relationship Manager at Victory Plaza has been really quick to answer all of our questions. Our mailroom key was faulty and it was fixed the same day. Overall, they are a great team to accompany you in an exciting/stressful time. I highly recommend finding your new home with them!
Chloe · 12 June 2021 · Get Living London (1 East Park Walk)
★★★★★ 5/5
GoogleThe management team here is ace. My relationship manager Daiva is ultra professional, knowledgeable and highly efficient....she's super cool. So pleased to have settled in so nicely. East Village Get living really operates on a superior level ....I've rented many amazing places before but I've never seen anything that even comes close!
Grace · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Grace, thank you so much, your feedback means a lot. We will make sure Daiva gets your feedback. If we can help you with anything else don't hesitate to contact us.
Jackie - Director of East Village.
★★★★★ 5/5
GoogleMy partner and I had a wonderful experience with Get Living finding our amazing new flat. From the search process with Claire Oki, which ran extremely smoothly, and Claire worked very hard to find us the perfect place, to being handed over to Zainab Fayad who was quick to respond to our many queries, extremely helpful and made what is usually a very drawn out and confusing process (contract signing) straightforward and enjoyable. Couldn't ask for more from Claire, Zainab and the team!
Julia · 12 June 2021 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Julia, I am thrilled that the move in process went well. Please give us a shout if we can help with anything else. Jackie Robinson - Director of East Village
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