β
β
β
β
β
5/5
GoogleGreat service from Ryan fixing our dishwasher, very friendly and efficient! even offered to have it replaced (it wasn't necessary in the end).
We contacted Get Living about the issue and he was working on it in less than 24h, very happy with how quickly it was sorted out.
Diego Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Diego, thank you for taking the time to share your experience. Delighted to see Ryan as friendly and efficient as always. Best Regards, Richard - Head of Resident Experience
β
β
β
β
β
5/5
GoogleBlown away by our experience with Get Living - best rental experience we have ever had. Everything is so efficient and promptly dealt with, and such incredibly high quality, well-maintained homes. Only wish weβd moved sooner! π Special thanks to James Day who provided exceptional service in helping sort any queries we had after moving in! He was so helpful and responsive, thanks so much again James! π
Niamh Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hello Niamh, thank you so much for your review and mention for James - he will be delighted to read this! Welcome to East Village and Get Living - please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
β
β
β
β
β
1/5
GoogleHorrible customer experience. I have been a tenant for many, many years and they never respond to any emails. Phoning them is exactly the same, they are never able to give you any information or have the appropriate people come to the phone to resolve issues.
Their flats are already falling apart- we had 2 major plumbing issues over the last 2 months that were not promptly resolved. I know loads of tenants in the new buildings who have constantly been having issues with their flats too- so it's not just the old flats that have issues.
Sadly, they used to be a good landlord, they have declined steadily over the last 3-4 years in terms of tenant experience. Their rents have gone up by about 25% over the last 3 years. Definitely not good value for money, you are better off with a different landlord in the area.
They don't appreciate loyalty either. It's a shame really- I used to be very happy renting with them. Not anymore!
ΞβΡλίνα Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hello and thank you for sharing your review. Please email me directly at Richard.clogg@getliving.com and I assure you of my response. Best Regards, Richard - Head of Resident Experience, East Village
β
β
β
β
β
5/5
GoogleThe EV team are fantastic. I recently bought a new TV and it wanted it wall mounted. The booking service with Andrew R was swift and all communication of what I wanted was clear.
Kevin R, the EV Handy Man is amazing, he put my TV bracket up on the wall and installed my TV. Sadly my new TV that I purchased was faulty, so Kevin came back again to put to take the faulty one down and the new one up with no charge. Kevin also put all out pictures up in the flat - he has a meticulous attention to detail - couldn't recommend more.
Thanks Kevin & Andrew for all your help.
Deborah Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Deborah, thanks for your fantastic review and mention for Andrew & Kevin! They both enjoyed reading this and appreciate it. Let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
β
β
β
β
β
5/5
GoogleWe've been renting an apartment with Get Living for the past 3 years and have been absolutely loving it. We've had some really painful experience with London landlords and agencies previously, but there's never been any issues with Get Living. The apartment was super clean and freshly painted when we moved in. Any issues are sorted out very quickly by the maintenance team. Everyone is always super nice and helpful. We are now moving into a different building with Get Living and thanks to Shafiq and Maria the process has been really smooth. Thank you so much!
Katharina Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Thank you so much Kat! Delighted you have had a wonderful experience with us over the past 3 years and long may it continue. Best Regards, Richard - Head of Resident Experience
β
β
β
β
β
5/5
GoogleMy wife and I moved in two weeks ago and, so far, the entire experience has been great! Claire and Zareena were very fast to answer any of our questions during the renting process. Prior to moving in and on our first days, we were very well received by Von, who also promptly answered all our queries and guided us throughout the building on a very helpful induction and made sure everything was perfect on our moving day - we're very happy to be having him as our relationship manager! All the building's facilities are very clean, the staff is very helpful (shout out to Mark and David who helped on some maintenance issues on these past days) and the apartment was spotless when we first moved in. Very grateful to the GetLiving staff and hoping our stay will be as delightful as what we've been having so far!
Daniel Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Daniel, thank you so much for sharing your outstanding review in mentioning so many of our team - they will be delighted to see this. We are delighted that your experience has been smooth from beginning to move in and long may it continue whilst you are here with us! Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
β
β
β
β
β
5/5
GoogleMy partner and I have just moved and the process has been absolutely seamless. The apartment is spotless and the Get Living team have helped us set everything up each step of the way. Davide showed me the flat and actioned our application straight away which meant we moved within 2 weeks which was great. Von then greeted us on the day with the keys and parking etc. ready to go. The induction and everything weβve had so far has been excellent.
Sarah Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Sarah, thank you so much for your review! Delighted to hear that your welcome to East Village has been excellent and appreciate your recognition of Davide & Von. Best Regards, Richard - Head of Resident Experience, East Village
β
β
β
β
β
5/5
GoogleReally pleased with the service received since moving in to East Village just over a month ago now! Our relationship manager Charles has been extremely communicative, helpful and friendly at all times which has made the move in process and settling in feel stress free. Any maintenance calls have been raised and fixed very promptly and always with friendly service!
Pammy Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Pammy, welcome to East Village. We hope you continue to enjoy living with us and appreciate your mention for Charles. Please let us know if we can help in any way at all in the future. Best Regards, Richard - Head of Resident Experience
β
β
β
β
β
5/5
GoogleThe team at Get Living are amazing. My queries are responded to and resolved so quickly. Today, I had an issue with my toilet not flushing properly. Within 6 minutes of me sending the email, a member of the maintenance team, Tony, arrived and fixed it! Thank you so much Tony, James and Get living in general for being so responsive and always helpful. Our experience with living here has been super positive and honestly the best landlord housing agency we have ever had.PositiveResponsiveness, Quality, Professionalism
Saba Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Saba, thank you so much for your review. We sincerely appreciate you recognition of Tony, James and Get Living and we will certainly aim to keep to your expectation of being the best! Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, Easy Village
β
β
β
β
β
5/5
GoogleIβve not yet moved in but so far the customer service has been brilliant. Davide the leasing associate was so patient with me going back and forth choosing a flat remotely as Iβm relocating from Scotland.
Once chosen I was walked through the moving process and screening which was so simple and quick. From there Iβve dealt with Francesco about the leasing agreement and car parking space and they were fantastic too, he walked me through all the documents I needed and updated me via email, all in all it was completed in about a week and I felt very relaxed through the process which is basically unheard of with renting π I would highly recommend the team to others. Weβre very much looking forward to joining the community.
Roll on moving day!
Shaffron Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Shaffron, thank you so much for sharing your outstanding review! It is great to see Davide and Francesco combining to get everything ready for you and put your mind at ease. We sincerely appreciate your recommendation and look forward to welcoming you to East Village. Best Regards, Richard - Head of Resident Experience, East Village
β
β
β
β
β
5/5
GoogleWe had an issue with our washing machine and we raised the job though get living maintenance.
Ryan Walker was our engineer who promptly came to replace the existent machine. He was so quick and polite, I was really impressed.
He managed to do the job in roughly 15 minutes. A great service Iβve rarely seen these days. A great example of professionalism, efficiency and practicality.
Thank you Ryan! Iβd suffice if people were at least half as committed and dedicated as you are in what they do!
Mattia Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Mattia, thank you for sharing your review and mention for Ryan! He will appreciate reading this, as do we! Please let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
β
β
β
β
β
1/5
GoogleI moved in in January 2022 and had no issues. But since mid-April my room in East Village has started having this 24/7 loud noise of water rushing through which Get Living have taken no liability for, rather they've suggested I take legal action when a month of emails, calls, and visits got me nowhere. I am now stuck in a contract and unable to leave my room as of course no one would want to move in while it's like this. A word of warning if you deal with Get Living as this is the standard of what they've considered habitable.
Brennan Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Brennan, disappointed to see this review after a successful beginning. Please do feel free to contact me at our East Park Walk office. Alternatively, I will be in contact later today to understand what can be done to resolve this issue. Best Regards, Richard - Head of Resident Experience, East Village
β
β
β
β
β
5/5
GoogleThanks to Chantal Snoad!
There is some administrative work to be done when someone joins an existing rental.
From the beginning we were informed about the necessary steps and Chantal accompanied us well.
I am happy to live here and appreciate "East Village by Get Living":
Thank you very much Chantal.
Agnes Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Hi Agnes, thank you taking the time to share your review! We are delighted you are happy to be here, and appreciate your mention for Chantal. Please do reach out if we can be of any assistance in the future. Best Regards, Richard - Head of Resident Experience, East Village
β
β
β
β
β
5/5
GoogleI lived in East Village for 8 months. I can say easily that after 6 years in London having to deal with agents and landlords, Get Living was the best agent I had so far. They are very professional and fast to help you with any issue. They organise also events which is quite good to have that sense of community, something hard to find when you live in a flat in London.
I really enjoyed my time here and I definitely recommend it if you want to leave in east London.
Alessandro Β· 12 June 2022 Β· Get Living London (1 East Park Walk)
Agent replied Β· 11 June 2024
Alessandro thank you so much for the lovely review, thrilled that you enjoyed your time with us. Jackie Robinson - Director of East Village
β
β
β
β
β
4/5
GoogleRating only, no written review.
Sydelle Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Sydelle, thank you for your rating, if you have any feedback we would love to hear it ? Many thanks Kim, General Manager
β
β
β
β
β
5/5
GoogleRating only, no written review.
Jordan Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Jordon, many thanks for your review if you have any feedback or anything we can assist with do please get in touch . Have a great day ! All the best Kim, General Manager
β
β
β
β
β
5/5
GoogleRating only, no written review.
Ali Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Ali, Thanks very much for the review if there is anything further we can help with please do let us know. Kind Regards Kim , General Manager
β
β
β
β
β
5/5
GoogleRating only, no written review.
Vanes Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Vanes , many thanks for your review we appreciate it and hope you will be very happy in your new home. Should you have any feedback for us or we can assist with anything please do let us know or pop into the office . Thanks you for choosing New Maker Yards.
Kind Regards
Kim , General Manager
β
β
β
β
β
4/5
GoogleRating only, no written review.
Towela Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Dear Towela, We are very sorry you are so dissatisfied, I believe the team have already some weeks ago been in touch but not heard back from you? I will ask them to reach out again to you today . Kind Regards Kim General Manager
β
β
β
β
β
4/5
GoogleRating only, no written review.
David Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi David , Many thanks for the review, if you have any feedback we would love to hear it ? All the best Kim
β
β
β
β
β
5/5
GoogleLovely
Immy Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Immy,
Thanks for your great review. If there is anything we can get in help with, please get in touch.
Many Thanks,
John Hards, Head of Relationship Management
β
β
β
β
β
5/5
GoogleOverall amazing the service is very nice and great location . And I want to thanks for dean he is very helpful .
Abdullah Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Abdullah, Thank you very much for your great review and we look forward to seeing you today and hope you will be very happy in your new home . Thank you for choosing New Maker Yards , all the best Kim , General Manager
β
β
β
β
β
5/5
GoogleHad a viewing with Katie and she was really thorough, friendly and not too pushy. Thanks Katie!
Simon Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Simon,
Thanks so much for your feedback, Katie will be delighted and we hope to see you soon at New Maker Yards!
All the best Kim , General Manager
β
β
β
β
β
5/5
GoogleVery friendly staff, Francesco was very helpful in assisting us with our tenancy transfe
r
Tala Β· 7 June 2022 Β· Get Living New Maker Yards
Agent replied Β· 7 June 2023
Hi Tala
Thank you very much for taking the time to give us a review I will ensure your compliment is passed on to Francesco.
Kind regards
Kim General Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.