Get Living estate agents in London and Salford

★★★★★ 5/5

Google

GetLiving has been a fantastic host over the last three years. We have had many interactions but always feel they’ve had our backs through the most turbulent times. In particular, Barbara has impressed us with her customer service, empathy and professionalism connected to our recent arrears. Having now found a way forward, we can breathe a little easier knowing that Barbara and the team are ready to help with solutions. The buildings are clean, Maslow-satisfying and everything you would expect from a forward-thinking rental home provider. If you don’t know about East-Village, it’s worth coming to see what GetLiving have created.

James · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

As a group of recently graduated students we were unaware of the processes involved in renting a professional home. With us not already being based in London we were worried that it was going to be difficult to find somewhere. The staff at Get Living seemed to understand this completely and were very helpful. They talked us through each step and our questions were never too small. Davide De Tomas and Zainab Fayad worked really hard to secure us the property that we wanted and always kept an open line of communication going with us. We are very grateful for their help and look forward to living in our new home.

Rachel · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I wanted to leave a review for Ryan from the maintence team, he has been a great at repairing various request in the apartment. Most recently was extremly efficitent in getting the dishwasher replaced, withing 3 hours I had a new dishwasher.

Cedric · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I am just starting my journey with East Village by Get Living and the first impressions are impeccable. The right people make all the difference and hence special mention to Claire Oki. Absolute professionalism, prompt response and forthcoming attitude. Good Going team...

Grace · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

So far, we have had a great experience with Get Living. In particular, Davide Tomas and Zainab Fayad did an amazing job guiding us step by step throughout the rental and moving in process. We are very thankful for their guidance and dedication.

Ricardo · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Claire and Nicola were very helpful in the entire process from viewing the property to handling the paperwork ahead of our move. Extremely satisfied with their quick and simple workflow in making our move successful.

Khari · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

GREAT experience from day 1. GetLiving staff (specifically Davide and Zareena) were an absolute pleasure to work with. Very supportive and responsive. I think I asked them each a 100 questions (Sorry!) and it never took either of them more than 10-15min to reply. Thank you! :) You made moving to London easy for me :)

Leila · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I recently moved to East Village and the Get Living team made it so seamless. The team is extremely professional, courteous and responsive. Claire, Dipty and Von have gone above and beyond to make the whole experience awesome. I am thankful to the team.PositiveResponsiveness, Quality, Professionalism, Value

Smriti · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 1/5

Google

Had better quality living in a council flat. If you are thinking of living here because its "new builds" and get living seem professional. DO NOT, IT IS A LIE. you would get more communication and maintenance from a student landlord. My window has been broken for 6 WEEKS, I have chased up 5 TIMES. I have spoken to citizens advice who have advised its illegal as no ventilation and fire hazard as if there was a fire brigade wouldn't be able to get me out and I wouldn't be able to escape. They have offered absolutely no help/compensation/time frame. They will keep fobbing you of with "we're working on it" when they are not doing anything and offering no solution. One time I contacted and the guy had no idea what I was talking about which leads to me to believe they don't report problems problems they'll just say things to get you of the phone and do nothing. I have had to sleep in the living room for 6 weeks and not my room which I spend a lot of money on. I could go on and on about all the things wrong but I will just give this warning. STAY WELL AWAY!

Sagar · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I lived in Insignia Point for almost 2 years. I can say that Get Living was exceptional throughout the tenacy period, had only a few issues with the flat, and when those were raised the people were always very helpful on assisting, especially the relationship managers Kate and Charles. The tenants' app is also very useful as you can easily ask for a repair and the request is addressed very promptly.

Manos · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

The great thing about GL is the maintenance team who are there in a flash to help fix any problems. We recently had a visit from Mark to fix our boiler who was incredible - he really made sure to get to the root of the issue and even helped with a separate issue whilst he was on his visit. A really excellent customer experience.

Beth · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I have found the experience of using Get Living to secure a new tenancy in East Village simple and straightforward. A special mention for Claire Oki who has been on hand to help with any queries or concerns, and who has addressed them all for me quickly and professionally.

Nicholas · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I requested maintenance from Get Living. KEVIN B & RYAN came both professional, well knowledges and came to fix the fridge issue. Extremely polite and great customer service. They deserve 10 stars!!!! Get Living should be lucky to have a great team like these guy!!!PositiveResponsiveness, Quality, Professionalism, Value

H · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Been here for 3 years and it's been a great place to live. 10-May-2022: Had Ryan come down to service our dishwasher in Fortuna House earlier and he fixed it perfectly fine. Splendid work

Rahul · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Thank you so much to Eddie who came to replace the bulbs in our oven. When he came and saw what type of bulb fitting that was needed he had to go back to the storeroom to get the right one which he did very happily. He was very friendly, professional and had a great service attitude altogether, we were very impressed.

Wendy · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

We have lived in East Village for 5yrs now. Service is always excellent - we have just had a maintenance team out to service our appliances - service was exemplary and the team member (Ryan) was incredibly professional and friendly. Got the job sorted quickly and efficiently. As a whole the area is very nice (like other areas it suffers from noise at night, anti social behaviour etc. but there is a security team on hand - as well as a separate police team). Shops, bars and restaurants are all excellent. There is no doubt that the area is very expensive to live in (especially compared to the surrounding areas of Stratford, Plaistow, Hackney) however you are paying for a relatively safe, pleasant and comfortable microcosm within East London which we continue to happily pay the premium for.

ThomasBarry95 · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

It’s been such a pleasure working with the Get Living team. As someone new to London I was a bit apprehensive on the prospect of finding a flat but with Rikki and Zainab the process was a breeze. From the start the two were quite prompt in their replies, helping us secure our preferred unit and answering any questions along the way.

Tyanna · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Moving into a two-bed with my girlfriend in east village via GetLiving has been a really smooth process. The agent we met for viewings (Claire Oki) was responsive and incredibly helpful in finding us something perfectly suited to us! Reserving the property and completing referencing was very easy and quickly done. Highly recommend! We then worked with Zareena Aziz in the move in team and again had a great experience. All documents were signed and rents paid easily. All questions answered and any requests we had were happily accommodated. Overall a very lovely experience compared with renting elsewhere in London! 10/10!

Jennifer · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 2/5

Google

Get Living improved a lot in maintenance responding time, but unfortunately the service proficiency is still poor. During the past 2 months, my hot water bill is over 2 times higher than similar property-with heating off and shower once a day. Having noticed this abnormal bill, I reported to the maintenance team, but no effective solution is given. The engineer always quickly jump to the conclusion of everything works well without doing further test, and gave sloppy solution-basically just tell the tenant to wait and see. In order to figure out what the problem could be, I did some research. This is so ironic cause I’m not an expert but have to locate the potential problem by myself. During the second check, I asked the engineer to see if there’s something wrong with the valve. He changed the valve but still said everything works fine just as usual. The new valve solved part of the problem. With the hot water meter running less crazy, it clearly shows there’s still something wrong. However Get Living seems not capable to locate the problem-or do they even care about the real problem? While the tenant is suffering from the abnormal utility bill, Get Living just want to collect the rent and with little responsibility to solve the problem. So my advice is run! This story is only the tip of the iceberg. You just don’t know how much hidden cost you need to pay living in this area :)

Hehe · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Great agency, great service - they respond to any issues you raise the same day. We asked for some help installing shelves onto the wall, and the handyman Ryan came and was awesome. Great vibes!

Augustas · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

The team at gel living have been professional and helpful. They respond to queries immediately and sort things for you ASAP. Very much appreciated and happy with how you guys are doing things. Von Dimson is my property relationship manager and he was very helpful and sorted things out for me going out of his way. Thanks again.PositiveQuality, Professionalism

Anupam · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 4/5

Google

Francesco Vertaglio and Daiva Simanauskaite supported our tenancy renewal agreement at Victory Plaza in East Village: Daiva contacted us three months in advance to initiate the renewal and Francesco supported the required documentation to successfully renew our contract. I cannot fault their diligent efforts to support us in the process, and thus would like to give a positive review based on their communication and leadership skills. There was a period of misunderstanding involving Daiva Simanauskaite, Dave Osborne, and Chantal Etheve, where it was not clearly communicated what GetLiving’s minimum lease terms were prior to signing the first tenancy agreement. The desired tenancy length was 12-months split into two separate tenancy agreements. Having communicated this to Dave and Chantal, we were prompted to sign an initial agreement for 8-months (with an advanced payment plan), followed by a renewal after the tenancy expires to satisfy our desired length of stay. Upon getting into contact with Daiva to renew the second agreement, we were told that it was not possible to satisfy a 12-month term by renewing for a final 4-months. Keeping in mind that an 8+4 tenancy agreement was communicated to Dave during the initial viewing of the flat, we were denied to renew for this length. Instead, we had to sign a new agreement for 6-month - extending our stay by an unintentional extra two months. This does not apply for those paying monthly instalments, rather those who have special circumstances and are required to pay in advance. A final note on client-relations; besides Kate Easterling, neither Daiva nor Francesco remembered that we used to be clients with them three years ago despite having had various conversations with them during that time. Kate invited us in to the GetLiving hub for a lengthy chat having remembered us as previous Victory Plaza residents three years prior. On this occasion, I like to leave a positive review to Kate given her strong client-centric mindset and attention to detail. At the end of the day this is a business, and we are paying for a service in order to have a positive experience as tenants - GetLiving should do better to ensure prior clients are remembered and gladly welcomed back.

David · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

We had a great experience with Rikki and Chantal who helped us through every step when moving into East Village. They were so helpful and made the process seamless and stress free. Very happy with the service!

Shane · 12 June 2022 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Requested for maintenance to hang a mirror in our new flat and they responded within 24 hours and got it booked in for the next day! Kevin was fantastic and got it up swiftly with no problems. Thanks to him and Scott for organising and for their great service 😊 …

Sophie · 12 June 2022 · Get Living London (1 East Park Walk)