★★★★★ 5/5
GoogleRyan, EV engineer, did a fantastic job fixing our dishwasher and washing machine. Both were fixed on the same day he was called out and we've had no issues since - keep up the great work!
James · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thanks James, we know how important it is to have these things fully working, especially at this time of year. I'm glad we didn't disappoint. We appreciate the time you've taken to write this review.
Have a lovely Christmas.
Jackie - Director of East Village
★★★★★ 5/5
GoogleMy favorite community in Stratford, nice properties, good environment. Massive thanks to our letting manager Rikki, who’s really helpful, responsive during our flat searching and reserving process, and Chantal who helped us a lot for our contract.
YING · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hello Ying Wu, thank you so much for your recognition of Rikki and Chantal. Welcome to East Village! Please feel free to contact us if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleTop class service from the Get Living team, Davide and Zareena were extremely helpful in our flat search and were very quick to respond about any queries we had. East Village is a breath of fresh air for east London, it has beautiful scenery, various shops/cafes/restaurant and great transport links.
Christos · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you so much for your review Christos! Delighted to see our team delivering top class service. Welcome to East Village, E20! Best Regards, Richard - Head of Resident Experience, East Village.
★★★★★ 5/5
GoogleWe love living in East Village, one of our favourite elements is the maintenance team who are always so prompt and helpful with anything that we need! Ryan and Tony were so helpful in installing our new dishwasher!! ✨
Rosie · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Rosie, we are thrilled that you are loving your time in East Village. Enjoy your new dishwasher and don't hesitate to contact us if you need anything.
Jackie - Director of East Village
★★★★★ 5/5
GoogleValuable support provided by Saira and James (updated Mar 2022). They processed my request efficiently and quickly.
Great experience working with GLL while moving into a new flat (updated Jan 2022). Chantal and Davide processed everything efficiently and quickly for us, and caused us no issues at all. Highly recommended!
Kshitij · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you so much for taking the time to feed back to us. We are delighted you have had a great experience with Get Living. We will certainly pass on your feedback to Rikki and Zareena.
Jackie - General Manager
★★★★★ 1/5
GoogleHave always been exciting to rent a flat with East Village, Get Living, until in contact with the relationship managers. I was trying to contact Charlotte in order to search for a flat. At first, she was very responsive, but up to a point that she kept delaying to assist us. Then she was only very responsive the day before her annual leave to ask us to pay for the reservation fee ASAP.
Our case was then passed to Rikki, who was responsive and solved our enquires. He was then on annual leave, and our case was passed to ANOTHER manager, Dipty.
I expected the relationship manager would remind us to go through the signing contract process as our tenancy start date approached. However, it was ME who reminded them that we should sign a contract.
I have a few enquires about the contract and emailed Dipty about this. She was extremely not responsive and slowed down the signing process. One occasion is that she replied us about our contract enquires AFTER we have signed the contract.
At the moment, I am in the process of sorting out the move in monies. It is very surprising that the amount stated has a HUGE difference with the amount that they mentioned before. I attempted to ring get living about this but they always said Dipty is not available, and she will contact me later. But in fact, I tried to ring get living to contact Dipty about my contract enquires previously, but she never called me back. I suggested the staff to contact another manager if she was busy but they refused.
Now I'm awaiting for Dipty to reply me. Also, Get Living says that applicants should pay for the funds prior three working days before the tenancy start date. Today is my D-3 and I still could not sort out the payment problem.
Not sure if I could move in on time and may need to spend more on rearranging appointment with my moving company! Also, not sure if I would need to find a place in advance to stay as my tenancy might not start on time!
Overall, it is EXTREMELY an UNPLEASANT experience to go through all of these although flats look nice.
I would appreciate them to get in touch with me and may likely to change my review.
WISH ME LUCK :(
Michelle · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Michelle,
We are extremely disappointed to read your review and keen to resolve this for you as soon as possible. Matt, the Lettings Manager has been in contact with you today. We will ensure we put this right.
Jackie - Director of East Village
★★★★★ 5/5
GoogleWe lived in Laurel Point in Stratford for 16 months and had such a brilliant time. The Get Living staff were always very approachable and there to help if we needed anything. We made good friends with the security and maintenance teams who we’d see on a daily basis and they really made our experience even more special.
We lived in a spacious and homely two bedroom flat in The Olympic Park, with a brilliant view of the city and a stones throw from the Velodrome. We’ll always have happy memories of living in Stratford.
LUISA · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you for your review Luisa, we are so pleased that you enjoyed your time in East Village. We think it’s a pretty special place too. Hope to see you back some day.
Jackie - Director of East Village
★★★★★ 5/5
GoogleI am very pleased to have received the excellent services provided by Rikki Lam and Dipty Patel. They are patient, very responsive and have fulfilled all my needs.
Heartfelt thanks to Rikki. He has walked extra mile to help me throughout the entire process. Much appreciated!
Becky · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Becky what a lovely review to receive, Rikki and Dipty will be thrilled. Thank you so much and if there is anything else we can help with please do not hesitate to contact us. Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleI've lived in the East Village for 3 years and recently had several dealings with Get Living - requesting a new mattress and an additional set of keys. On both occasions they've been really quick to reply and friendly with their help. In particular, Kaitlin went above and beyond to resolve any questions or problems - thank you!
Sarah · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Sarah, thank you so much for your review and continued loyalty! Delighted to see Kaitlyn delivering above and beyond - and your recognition of this. Please feel free to stop by our Welcome Office if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleRyan the maintenance guy was great today. Very meticulous and great attitude (friendly). He went up and above to ensure that our fridge was fixed as and all the impairments were dealt with.
Appreciate that one.
Trang
Vuong · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Trang, thank you for taking the time to share your review and mention for Ryan - he will be delighted to see this. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleGreat work by the maintenance team as usual. Reported an issue late last night and it was sorted straight away this morning. Tony, the engineer, was very friendly and sorted things out quickly. I also mentioned a leaky shower head we had and he fixed it on the spot.PositiveResponsiveness, Professionalism
Eliot · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Eliot, delighted to see this was resolved quickly for you. Thank you for taking the time to share this and recognition for Tony and the team! Please do reach out if we can be of any further help in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleHad a really smooth process moving into my new apartment, Von has been extremely helpful and quick to respond throughout. I also dealt with Maria and Zainab and can say the same about them too. If I had any questions they were able to clarify things as soon as possible, thanks all!
Pri · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Pri, a big welcome to East Village and thank you for your recognition of the team! Jackie Robinson - Director of East Village
★★★★★ 5/5
GoogleThank you, getliving for quickest solving our problems! And thanks Ryan, a maintenance team member, for doing great job! He is very professional, he fixed our fridge in 10 min and now it closes perfect! Also he's very polite & outgoing! Thanks!
Kamilla · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you for sharing your review! Ryan will be delighted to see your feedback and great to know that any problems were resolved quickly. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleRyan was amazing! I logged a request with GL about a broken washing machine and he came the say day to fix the problem. He was super tidy, explained the problem to me and was overall so lovely! Really one of the things I love about living here!PositiveQuality
Ellie · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Ellie, thank you so much for the shout out for Ryan! He will really appreciate this, as do we! Great to see all resolved swiftly for you. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleHi, I would recommend get living team for their amazing services in finding right property. I have recently rented a two bedroom apartment in East village. I would really appreciate the get living for such a smoth process right from House viewing to Final tenancy agreement, especially I would recommend Claire and Francesco for their professional services.
Sujith · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hello and thank you for your review! Welcome to East Village and please do let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleThe whole service is amazingggg. We had a partial power outage at 4.30pm, an electrician was round by 5.15pm and discovered it was the dishwasher (didn't get his name but he came to have look even though he'd left work! This was organised by James who sorts everything so quickly). The dishwasher was replaced before lunchtime the next day by Tony and Ryan who were lovely and did everything really easily. Have to give an extra special shout out to Tony who is always called to our house and does the best job - he's an honorary housemate at this point <3
Sarah · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Sarah, thank you so much for your amazing review and recognition of James, Tony & Ryan! They will be delighted to see this. I’m sure they will continue to be of help whenever needed. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleThis is my third year living in East Village and I find everything from move-in, maintenance, the area and all the way to move-out (as I changed flats within East Village) extremely smooth and seamless. The Getliving team has been quite helpful and I would especially like to thank Zainab Fayad (Lettings coordinator) and Dave Osbourne (Relationship manager) for their help, support and swiftness throughout the letting and move-in process. The area is peaceful with beautiful outdoor spaces and stores (many open 24 hrs). Lastly, the flats are also well-built and have a modern look which I have really enjoyed.
Hadin · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Hadin, thank you so much for sharing your review! Zainab & Dave will be delighted to read this and we hope you continue to enjoy living with us here! Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleAnother 5 starts to Ryan! This time it was the dishwasher, he replaced it and did a fab job, just like last time :)
We had an issue with the laundry machine, reported on Sunday and on Monday Ryan was the operative who came and check it, after inspection he replaced it with a brand new one in less than 2 hours! He was very polite and helpful and all was solved promptly. Big shout out to Ryan!
Gabriela · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Gabriela, thanks for your shout out to Ryan! He was delighted to see this and is always happy to help. Please do get in touch if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleI have been living in East village for a year now and it is extremely well managed by GetLiving. A special appreciation for Claire Oki (relationship manager) who has been excellent since day one, allowing us to complete a swift tenancy process and has been there to provide a constant support during my time at East village.
I would highly recommend living in this area.
Hardik · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Hardik, thank you so much for taking the time to review East Village and your very kind words about Claire. We know that moving homes can be very stressful and will always try and make it as smooth as possible. I am also delighted that this level of service has continued throughout your time with us. Thanks once again.
Jackie - Director of East Village
★★★★★ 5/5
GoogleMy partner and I have rented two properties through Get Living and have always had a great experience with the team. We've recently added a car parking spot and the process for that has also been really easy. Would highly recommend the area and renting through Get Living
Tom · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Tom, thank you so much for your great review and recommendation. It’s always a delight to hear from residents who have been with us for some time - please do reach out if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleI can say that Get Living and especially Von made my move into my new apartment so smooth and enjoyable. They provide all you need as a new resident and they are always available to help!
Thank you Get Living and Von for your excellent support
Maria · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you so much Maria! Welcome to East Village - Von will be delighted to see this and we appreciate your recognition. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleStaying here for almost 4 yrs :) Nice and patient staff. Von and Sonia sorted out my parking permit quickly when my car arrives since I requested the parking bay with short notices :) Rikki is also helpful and responds quickly when I was having issues when moving in!
Very nice neighbourhood and defo worth staying here
Allen · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Allen, Thank you so much for the review and for for making your home in East Village for the past 4 years. Your comments about the team are really appreciated and will certainly be passed on.
Jackie - Director of East Village
★★★★★ 1/5
GoogleI was supposed to move into the Fortuna House on the 14th of April. But 2 days before that, I was notified that they needed to do more maintenance work and I should move in on the 19th instead. They arranged the temporary flat for me to stay but it was a completely empty flat, no bedding, no cooking equipment, no cutlery, etc. When I raised it to the one showing me the flat, their initial answer was for me to bring the bedding from Fortuna House to the temp flat to use for few days and then bring them back there, which was ridiculous. They agreed to find the bedding for me but I never heard back from them. I even had to go and ask for the phone number to activate the Internet because they didn't email it to me even though they said they would.
Fortunately, I was able to go back the my previous flat to stay for few days. When I asked for the deduction from my rent because I couldn't move in as agreed and their arranged temporary flat was unlivable, they just went radio silent.
I have a lot of colleagues living in East Village and they all love it. I'd like to think that my experience is just an outlier. However, the way I've been treated is unacceptable. I was lucky to have another place to live, I just can't understand how GetLiving thought that it's completely okay for someone to live in an empty flat for few days.
Long · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Dear Long Thai, thank you for taking the time to share your review. We hope you are now settled in to your home. Please let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleSurprised by the quality of their furniture, stylish and professional, we really love the style. Location also great, big WestField mall nearby, train stations, tube stations, big Olympic park, love it.
Staff also really nice, gave us very detailed instructions and had an comprehensive moving in induction. Thanks for the work!
Tankery · 12 June 2022 · Get Living London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you so much for taking the time to review Get Living East Village... I am particularly pleased that you feel the team here have been so helpful and nice. Its what we aim for. If you need anything don't hesitate to ask.
Jackie - Director of East Village
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