Trusted Agent profile
★★★★★
1,380 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.
Get Living's three offices, most reviewed first. Each has its own page.
Showing 1,345 reviews on Google only. Show every review
5/5
GoogleGreat service as usual from East Village team - our washing machine was broken this morning, Ryan from the maintenance team came within a matter of hours to repair. We needed a new machine which was fitted on the same day!
Hi Andrew, thank you so much for your review and recognition of Ryan and our Maintenance team. Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleReally positive experience with Get Living, Massive thank you to Chantal and Davide for an extremely professional and easy going experience arranging our new flat! Very prompt responses to all my requests :)
Hi Louis, thank you for taking the time to share your review and mention for Chantal and Davide. Welcome to East Village and do reach out to us if we can be of any further assistance in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleI would say a bit Thank you to the managment team and maintenence as they are always super responsive and available when there is a problem or a question! Today we have had an Issue and the engineer Tony from the maintenence team was super helpful and quick to assist! Fantastic team and amazing managment! Thanks once again from Samaras! :)
Hi Francesco, thank you so much for your review. Tony and our Maintenance team will be delighted to see this. Best Regards, Richard - Head of Resident Experience, East Village.
5/5
GoogleRecently reported a water leak, James picked up the job and sent Tony out in less than 12 hours from reporting. Tony the Engineer was very polite, professional and fixed the issue within hours. Many thanks
Hi Henry, thank you for sharing your review and recognition of James & Tony! Delighted to know your issue was resolved swiftly. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleThere is no better place in London other than EastVillage to live in. Been here for 3 years. Properties are absolute gem, clean and absolutely modern. EASTVILLAGE is HOME. Stratford is HOME. Nick from the GetLiving is very helpfull. Others are very responsive and professional as well.
Hi Soumya, delighted to see there is no better place and you consider East Village to be home for you! We hope this continues for a long time to come, and thank you for your mention for Nick and the team. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleHave been a resident since Jan 21 and the handyman, Kevin, has helped us with a range of things around the flat. Each time he has provided quality work and been punctual and professional - would recommend him!
Hi Lucy, thank you for taking the time to share your review and recognition of Kevin. We appreciate your recommendation for him and hope you continue to enjoy living with us! Best Regards- Richard, Head of Resident Experience, East Village.
5/5
GoogleThank you for the excellent work of Ryan. He professionally fixed my washing machine with his technical skills. He's very pleasant and he explained very well what the problem was.
Hi John, thank you for your review and mention for our excellent Ryan! He goes above and beyond. Please do let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleThe true test of any relationship is in crisis. At the end of our first year at Getliving East Village, we took a chance put an advance on a flat we didn't see because it was supposedly the same layout of flat but higher up in the building. We took the risk on the existing trust. Saying it didn't work out is a gross understatement of the stress and pain the situation caused. The 5 star rating is for Kate Easterling for making the nightmare into an happy ending with candour, empathy , urgency, and care. Getliving is bloody lucky to have her on their side. I hope they do better to keep people like her, and preventing disasters rather than looking for forgiveness. Because good people always move, and it costs a heck a lot less to keep them than rolling the dice in the market. The same goes to the flourishing community in the neighbourhood. Don't put good people into too many situations for tests. Buildings don't make homes, people do.
Hi Cai, Thank you for your feedback about Kate, you are absolutely right it is certainly the people that truly impact on the experience of our residents and Kate does a fantastic job. We would really welcome the opportunity to discuss your review in more detail. I know you have reached out to us, so we will be in touch very soon, your feedback is very important to us. Jackie - Director of East Village
5/5
GoogleTop quality service from start to finish. Chantal was amazing and made things hassle free and in a speedy manner. Claire was very professional and knowledgeable too. Highly Recommend!!
Zeeshan, thank you so much for taking the time to share your review! We sincerely appreciate your recommendation and recognition of Chantal & Claire. Please do reach out if we can be of any assistance at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleHave lived here for 4 years and loved every minute! Recently moved to another flat within East Village and can highly recommend my relationship manager Daiva for all her help on making me feel settled in, and also being there for anything I need since my move !
Jodie, thank you so much for your review and continued loyalty! We appreciate your recommendation for Daiva - delighted to see she has been there for you. Best Regards, Richard - Head of Resident Experience, East Village.
5/5
GoogleAbsolutely great experience working with the Get Living team, especially Dave and Zareena. They provided us with all the information we needed and were always available to assist us on all kinds of questions.
Hi Felipe, thank you for sharing your review and delighted to see Dave and Zareena delivering a great experience along with the team. They will appreciate this. Please feel free to reach out if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleRikki Lam and Zainab Fayad worked tirelessly to help us with our flat viewings and move-in. They were responsive, proactive and professional throughout, and a joy to deal with.
Tatomj a, thank you so much for your review and mention for Rikki and Zainab. Welcome to East Village! Best Regards, Richard - Head of Resident Experience, East Village
5/5
Google✨STELLAR SERVICE from Ryan and Kevin of the Get Living Maintenance Team! ✨ Thank you so much for being super professional, quick to respond and for being so friendly. Really appreciated! I would highly recommend the Team and thanks again for doing an amazing job!
AMT, thank you for your stellar review for Ryan & Kevin and recommendation for the team! We appreciate this and delighted to see everything was resolved quickly. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleMe and my girlfriend moved over to east village recently and have always got our problems solved and sorted very efficiently! Like to mention the young plumber who sorted our toilet problem with ease and had the necessary with him already! Brilliant
Hi Jason, thank you for sharing. It is great to see our Maintenance team looking after you and resolving any issues. Welcome to East Village and we wish you a happy time with us! Best Regards, Richard - Head of Resident Experience, East Village
4/5
GoogleThanks for quick and helpful reply. Ibrahim was very quick to send us our electricity meter reading. In general however its a painful process instead of having access to the meter or being able to receive frequent readings every month on the time they are done (At least until smart meter is offered by our provider)
Thanks Omid! Great to see Ibrahim resolved this quickly for you. Meter reading are an area we are working on to make as seamless as we possibly can. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleThe team at GLL are supportive, prompt and provide you with a level service that makes you feel right at home, even before moving in to the East Village precinct. Cool team who host clear guidance on initial tenancy set up which is an easy process in itself. Look forward to moving in to the area this week!
Hi Phillippa, thank you so much for taking the time to share your review! If there is anything at all we can assist with, please do stop by our Welcome Office. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleGet Living recently supported me in finalising my accommodation in London. Zainab was extremely helpful throughout the whole process and answered all my queries. I found the experience a lot easier than other times I have rented accommodation and would like to thank Get Living but particularly Zainab for making it as smooth as possible.
Hi Sarah, I am thrilled the process went smoothly for you, thank you very much for your feedback and special shoutout for Zainab it is greatly appreciated. Jackie Robinson - Director of East Village
5/5
GoogleI really appreciate the great effort that Muhammed has put in providing me with details that I needed to send to my utilities provider. Even though it was an issue he didn't have the means to solve directly (as details had to be provided from the Salford branch), he attempted several times to reach out to them so that I wouldn't have to wait for too long. Great work, Muhammed. 5/5
Hi Tiago, thanks for taking the time to share your view and 5/5 for Mohammed in resolving your issues. He will be delighted to see this! Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleGet Living were incredibly helpful and attentive throughout, making our moving experience enjoyable and stress free! I'd highly recommend for any working professionals looking to move to Stratford. Special thanks to Maria & Chantal for answering all of our questions.
Hi Ben, thank you for taking the time to leave a review for Get Living East Village. We understand that moving when you are a busy professional could be a stressful experience. Our aim is to make it as hassle free as possible, so I am delighted we did this. Enjoy your new home. Jackie - Director of East Village
5/5
GoogleExcellent and responsive team, we were taken care of by Maria Botella and Zareena Aziz. They were very attentive and ensured that we had all our needs attended to. Makes moving overseas to London much easier and less hassle!
Hello and thank you so much for your review! Welcome to East Village, it is great to see that Maria and Zareena combined to make sure everything has progressed smoothly with your move. Please do get in touch if we can be of any further help at all. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleAmazing experience with Get Living, the best rental experience we have ever had! Professional and fast, the staff always provided excellent service. The maintenance team is also extremely responsive!
Hi Guisy, thanks for sharing you amazing review and experience. Please do stop by our Welcome Office if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleMy washing machine broke down on the Sunday afternoon and first thing Monday morning (8:30) Ryan arrived and had it solved inside 30 minutes - plus put through a couple of other maintenance bits and pieces he spotted while he was there. Really nice bloke too!
Thank you so much for your review! We appreciate your recognition for Ryan - a really nice bloke indeed! Please let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
1/5
GoogleWhen it comes to maintenance, Get Living is an absolute joke and they have broken their end of my tenancy agreement time and time again. I moved into EV not even a year ago, and our toilets, basins and showers have never worked, and they've been over to the property more times than I can count. Their solution every time has been to UNBLOCK rather than investigate and find the real issue. They've just changed contractors, and the new contractors are an ABSOLUTE joke and so incredibly unprofessional. One of their new contractors was called out today, following another plumbing visit from less than two-weeks ago, and the guy wasn't even a plumber - HIS WORDS! He said that they would be charging me £150 per hour to get the issue fixed, and left whatever he found blocking my shower on my bathroom floor - not only is that disgusting, but strictly unprofessional. They don't seem to take anything that's happening in our flat seriously, and are not leaving us without access to toilets, or sanitary-ware, but have also neglected to fix our balcony door that WILL come off it's hinges and cause injury to either ourselves, our dog or furniture. It's come to a point to get lawyers involved as they seem to have complete disregard for our safety!
Hi Carolina, thank you for bringing this to our attention. I understand that further works have been instructed for investigation and we apologise on behalf of our contractors who misinformed you of any costs. Your feedback has been shared and we will be contacting you directly. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleRyan was excellent he came to fix our dishwasher and fixed it quickly , we mentioned another issue with the oven - he got the piece needed came back in 15 minutes and fixed that. Super helpful as explained the issues.
Hi Kristian, thank you for taking the time to share your review and mention for Ryan! Great to see he has been his usual super helpful self. Please do let us know if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Get Living and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.
The three Get Living offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, London.
