5/5
GoogleEast village staff are amazing especially Dominic, who has been incredibly during my move in
Trusted Agent profile
Get Living estate agents in London and Salford
★★★★★
1,380 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.
Our offices
Get Living's three offices, most reviewed first. Each has its own page.
- Get Living London (1 East Park Walk)1 East Park Walk, E20 1JL857 reviews · 823 on Google (4.5)69 in the last 90 days
- Get Living New Maker Yards15 Middlewood Road, M5 4YW380 reviews · 380 on Google (4.6)45 in the last 90 days
- Get Living London (38 New Kent Road)38 New Kent Road, Elephant & Castle, SE1 6TJ177 reviews · 143 on Google (4.5)5 in the last 90 days
Reviews on Google
Showing 1,345 reviews on Google only. Show every review
Google5/5
GoogleAmazing customer service, we moved to the area recently, mainly based on convenience of location, apartment readiness to move in, size and security. Dominic and Shafiq have been super helpful, welcoming, quick to respond and help, above and beyond, thank you!
Agent replied · 11 June 2024
Thank you Annie, we are delighted you are enjoying your new home and happy with the service you have received so far. If you need anything further please contact us or drop into the welcome office. Jackie - Director of East Village
5/5
GoogleTatyana is really friendly！🥳She helps me to find my lost parcel. Last time I ask for another person for some help，but he just making fun of my spoken English😡 …
5/5
GoogleA very good booking experience I am an international student from China and this is my first time to rent a home in the UK. I initially chose getliving because I thought that branded flats would be less risky and better equipped than student flats, which they are. However, the process is a bit more complicated than in student flats. Luckily one of their team members, Claire Oki, helped me a lot. During the booking process, Claire was very prompt in answering my questions, keeping an eye on available rooms and giving me advice. I would like to thank her and the getliving team for helping me with my first time renting in London. I will continue to share my latest booking and flat experience.
1/5
GoogleThe experience with Getliving team is extremely UNPLEASANT. While I understand that admin team has their own workload and priorities, I have been experiencing a lot of challenges in reaching the letting team for important matters related to my tenancy. Regrettably, I have encountered significant delays in response times and more often NO RESPONSE altogether. We received the email to ask for additional reference checks on 9th Aug (3 weeks after we paid the holding deposit), the requirement from letting team is to respond to them within 24 hours. We did respond and provided all the information. But we are unable to access the resident portal, so we sent out an email on 11st Aug ( so far on 28th Aug ) with no response ( even with a follow up email on 23rd Aug). We tried to call the admin team AT LEAST TWICE a week in between to chase on the application progress and contract signing ( As of now, it’s my move in date D-2 and we have not been able to sign the contract) ??? How can we go through all the processes ( approve the application, sign the contract, pay rent, set up bills) within 2 working days? The only response that I can have from the team is that they will get back to me today every time I call. And EVERY TIME they never got back to me. I have to repeat my frustration and my issues again and again. However the only response is that admin team is not available to speak. When can they have some spare time to deal with my application that’s approaching within 2 Woking days????? It is extremely unprofessional and terrible customer service. I believe in effective and open communication to ensure a smooth and satisfactory living experience for all residents. I have seen similar issues happened in the past with other tenants in the reviews, which means no thing have been improved so far!
5/5
GoogleThe maintenance team is always the best. Professional, helpful and polite. Thank you, Shane and Tom helped to fix the light bulb efficiently.
Agent replied · 7 June 2023
Hi Lily Thanks so much for your great review, the team will be delighted with your feed back and we are really pleased to hear you are happy living at New Maker Yards. Kind Regards Kim, General Manager
5/5
GoogleShane and Dennis did a great job in my bathroom, absolute legends
Agent replied · 2 October 2023
Hi Shannon, thank you for taking the time to give us a review and glad to know everything been sorted I will pass on your kind comments to Shane and Denis . Kind Regards Kim , General Manager
5/5
GoogleShane and Denis provide excellent maintenance and went above what was required, they’re a credit to their positions.
Agent replied · 2 October 2023
Hi Will , I am delighted to hear your feed back and I will be sure to pass on your great comments to Denis and Shane. Thank you so much for taking the time to review . With all best wishes Kim General Manager
5/5
GoogleReally friendly, fast and efficient. Couldn’t do enough for us! Thanks so much :) (Denis and Ross)
Agent replied · 2 October 2023
Hi Kimberley, Many thanks for your review I am delighted to hear how helpful Denis and Ross have been and glad they were able to assist. I will be sure to pass on your kind comments , all the best Kim, General Manager
5/5
GoogleMy extractor fan cover and oven needed fixing. Tom and Ryan did a fantastic job and in such quick time.
Agent replied · 2 October 2023
Hi Joe, we really appreciate your time to give a review , thank you and pleased to hear that Tom and Ryan were able to assist quickly . I will ensure your comments are passed on . Kind Regards Kim , General manager .
5/5
GoogleDenis and Ross swiftly assisted with maintenance floorboard and curtain issues, were very friendly with my dog, and communicative with what they did and that it was documented with head offices.
Agent replied · 2 October 2023
Hi Philip, many thanks for taking the time to leave a review, the team really appreciate it and I will ensure your comments are passed on. It is great to hear that they were able to fix your maintenance issues . Kind Regards Kim , General Manager
1/5
GoogleVery misleading and lack of professionalism. I have arranged for a viewing of one of their unfurnished properties to rent on rightmove, took the day off from work and travelled for 6 hours back and forth to Manchester then when I was about to arrive to the property for the viewing I received a call from them saying "we are sorry, there must have been a misunderstanding but actually the mentioned property on Rightmove website is meant to be rented only FURNISHED". Such a waste of time for an unreliable agency who require further training to do their job properly.
Agent replied · 2 October 2023
Hi Belal, I am very sorry that there seems to have been some mis-understanding please could you give the name in which the viewing was booked so I can investigate further . Properties do get rentented really quickly at this time of year but we can usually try to accommodate for unfurnished properties so I would like to try to understand what has gone wrong in your case . Please accept my apologies , kind regards Kim , General manager
5/5
GoogleAisha has been brilliant in helping me secure a one bedroom flat with a parking spot for the year. Very nice flats from the viewing. Highly recommend.
Agent replied · 2 October 2023
Hi, Patrick , Thank you so much for taking the time to review, Aisha will be delighted with your feed back and I am pleased we have been able to assist . I hope you will be very happy in your new home and thank you for choosing New Maker Yards . Kind Regards Kim , General Manager
1/5
GoogleNumerous issues since moving in.. - asked for deposit when they have a no deposit policy if you meet the requirements (I did). They told me the information on their website was expired and it was due to be updated, it took them just under a year to change this. - rude security with an attitude - parcels constantly going missing and parcel room smells foul - constant issues with hot water not working - overcharged by £500 on rent and have to wait 10 working days for a refund because they made an error. - Moving out this month and will write an update here if I have any issues receiving my deposit back
Agent replied · 2 October 2023
Hi Dovile, Firstly I would like to apologise for the administrative error regarding this months collection of rent this should have been returned to your account today and will not take 10 days . John has tried to call you regarding this and your other comments. With regard to the web-site It was amended after you raised your concerns but the whole website has just 2 weeks ago been re-launched for Get Living hence further changes which have taken place . We will try to call again or if you would kindly return the call at your earliest convenience. Best regards Kim
5/5
GoogleAbsolutely wonderful property. The apartments are the perfect combination of cozy and stylish. Ultimately, the letting team is brilliant! Today, Aisha showed us the living space and communal areas, which were VERY well kept. Aisha was genuinely helpful, friendly and very accommodating to my living needs. I can’t thank her enough for helping me make my moving transition a smooth one. I would definitely recommend!
Agent replied · 2 October 2023
Hi Rawan, Thank you so much for taking the time to give us a review. Its really great to hear that you have had a great experience and are enjoying your home . I will ensure your kind comment are shared with the team and in particular Aisha . Thank you for choosing New Maker Yards and I hope you will be very happy here. Best regards Kim, General Manager
5/5
GoogleI wanted to share a quick review on GetLiving East Village where I currently live in Insignia Point. It’s a fantastic place to live, I have had no major problems, the staff always resolve any issues quickly so great customer service. But mostly I appreciate and respect all the concierge at the front who are kind, caring and greet me everyday with a smile and a chat and they make me feel very safe living here especially Mihai and Andrew. This was very important to me as a woman and I wouldn’t live anywhere else. Thank you!
Agent replied · 25 August 2024
Hi Neelam, Thank you so much for the feedback and your kind words about Mihai and Andrei. We will certainly pass this message on to them. We are delighted you are enjoying your home in Victory Plaza. Jackie - Director of East Village.
2/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Hello Raquel, Thank you for your review. However we do not have a record of you living with us at Elephant Central. You are welcome to email us to on elephant.central@getliving.com so we can help further. Thank you.
5/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Thank you for your review. Kind regards Jane Reeves, General Manager, Elephant Central
5/5
GoogleFrancesco has helped a lot during my process of making the payment and confirming it. I really appreciated it.
Agent replied · 25 August 2024
Hi Lili Li, Thank you for reviewing Elephant Central and thank you for your kind words. We will pass this on the Francesco. Kind Regards Jane Reeves General Manager
5/5
GoogleBest and easiet moving experience. Anire especially is incredibly helpful and quick with replying to inquiries. Could not recommend more.
Agent replied · 25 August 2024
Hi Jun Suh, Thank you for taking the time to review Elephant central, Its great to hear your kind words about Anire and we will pass these on to her. We all look forward to meeting you around. Kind regards Jane Reeves General Manager
5/5
GoogleAnire was prompt in her replies as well as being the most patient person I have ever met!
Agent replied · 25 August 2024
Thank you for your review and feedback on Ani. Kind regards Jane Reeves, General Manager
5/5
GoogleI’ve been living here for 1.5 years; this place makes me feel at home. I’ve been in touch with two managers from their consumer team, Chantal and Alexis are amazing!
Agent replied · 25 August 2024
Thank you for lovely review Judy. We agree Alexis and Chantal are great!
5/5
GoogleMany thanks for Alexis and Zainab for helping secure the apartment here which is really nice. That is my third year at Get Living Elephant Central and I am totally satisfied with the services.
Agent replied · 25 August 2024
Hi Quang, Thank you for your kind words, we are very happy to hear you have enjoyed your time at Elephant Central. We look forward to seeing you around. Kind Regards Jane Reeves General Manager
5/5
GoogleAlexis, Desiree and the whole team at Get Living have always been so helpful and wonderful to work with as a tenant!
Agent replied · 25 August 2024
Thank you for your review Lara, so pleased to receive the feedback. Kind regards Jane Reeves, General Manager.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Get Living and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- London Lettings
Source: EA Masters winners lists, as published, linked by year.
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Questions about Get Living
Which Get Living office has the most reviews?
London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.
Where are the Get Living offices?
The three Get Living offices, by town:
- London (1 East Park Walk): 1 East Park Walk, London, E20 1JL
- London (38 New Kent Road): 38 New Kent Road, Elephant & Castle, London, SE1 6TJ
- Salford: 15 Middlewood Road, Salford, M5 4YW
Has Get Living won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, London.
