Trusted Agent profile

Get Living estate agents in London and Salford

4.5

★★★★★ Excellent

1,380 reviews across 3 offices and 2 platforms

Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,346

Reviews on Google

All 3 offices

Trustpilot logo

34

Reviews on Trustpilot

Business-wide

Our offices

Get Living's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,345 reviews on Google only. Show every review

5/5

Google

Aimee moved us in to our new flat and was great the entire time, really helpful for even the smallest questions. Really enjoying living with GetLiving so far, easy to reach, lovely area and neighbours. We’re having a great time!

Kayleigh · 2 December 2024 · Get Living New Maker Yards

Agent replied · 23 December 2024

Hi Kayleigh, thank you so much for taking the time to review , we are delighted to hear that everything is going well for you and that you found Aimee particularly helpful. Thank you for choosing New Maker Yards and we hope you will be very happy in your new home . Kind Regards Kim , Regional Director

1/5

Google

Very poor experience living here! Outdoor security gates do not work when it it raining, security door for our building also didn't lock for months at a time, staff do not respond to emails, for a long time mail was constantly lost due to poor post room organisation. Beware of your move out process... fittings and furnishings in the flats will cost both arms and legs to replace if damaged, despite being nothing above average quality. Apparently they are 'custom made'.... nonsense. Tonnes of nice apartment complexes in this area, so look elsewhere!

Andrew · 25 November 2024 · Get Living New Maker Yards

Agent replied · 23 December 2024

Hi Andrew , we are very sorry to hear of your dissatisfaction and I am sorry I did not get to talk to you personally regarding your concerns during the time you were in residence had it been brought to my attention. Unfortunately the difficulties initially encountered with the post room was down to the delivery drivers refusals on most parts to correctly use the system , hence the reason that we employed some staff to help to eliminate the problem . Unfortunately on investigating your comments regarding the damage to your apartment I understand was predominantly caused by your/ your sharers cat and the team have engaged with all parties to come to an agreeable compromise if you do not believe that to be the case then do let me know . I would gladly look into your comments raised regarding lack of response as that is not usual and I would be keen to see what has gone wrong so it can be rectified . We are disappointed that you are not happy with your experience and I would like to assure you that we value all feedback in order that improvements can be made . Wishing you all the best Kim , Regional Director.

5/5

Google

Appreciate the work from the maintenance team by Denis, Tim and Brad. Thanks guys!

Mark-Christian · 23 November 2024 · Get Living New Maker Yards

Agent replied · 23 December 2024

Hi Mark-Christian, Thank you very much for your review I am pleased to hear that the maintenance team were able to assist you and I will ensure your comments are shared with the whole team . Kind Regards Kim, Regional Director

5/5

Google

Tom and Ross were brilliant. Sorted out the issue for me and went extra mile to sort other little things that they spotted.

Ravin · 23 November 2024 · Get Living New Maker Yards

Agent replied · 23 August 2024

Hi Ravin , many thanks for your review it is very much appreciated and we are delighted to hear that Tom and Ross were able to assist you . I will ensure your lovely comments are shared with the team . Kind Regards, Kim , Regional Director

1/5

Google

In the last month we have been left with no hot water multiple times, and now no water at all. The issue clearly isn’t fixed and it’s becoming increasingly frustrating when this is now a common occurrence.

Lydia · 23 November 2024 · Get Living New Maker Yards

Agent replied · 23 December 2024

Hi Lydia, we are very sorry there has been some issues with the water system intermittently over the past 2 weeks which I assure you has and still is being managed by experts, a part was replaced immediately that failed but unfortunately there was a problem with a booster pump yesterday which is being replaced today . The estate team are working hard to fix this and monitoring the system, on all occasions it has been back up and running within a very short period of time . We apologise for this inconvenience and assure you the team are working hard to rectify but we totally understand this is frustrating . It is a very complex system with many parts and components so not always easy to immediately identify a quick fix . The estate team would be happy to speak to you or pop into the office for a full explanation. Once again please accept our sincere apologies for any inconvenience caused . Kind Regards Kim, Regional Director

5/5

Google

I requested a change for two faulty downlights, and the team ended up replacing all four to ensure everything worked properly. Their service was helpful and efficient.

Sha · 23 November 2024 · Get Living New Maker Yards

Agent replied · 23 December 2024

Hi Sha, Many thanks for taking the time to review , I will share your comments with the team and I am pleased the maintenance team were able to assist you & you found them helpful and efficient. Kind Regards Kim , Regional Director

5/5

Google

I’d like to thank Olawumi for her dedication to helping me find a parcel that had been mislaid over the weekend by delivery personnel. It should have been difficult to locate too, because some tag on the package covered my details, but her eagle eyes spotted it in seconds after I’d been there twice. Amazing.

Bankole · 23 November 2024 · Get Living New Maker Yards

Agent replied · 23 August 2024

Hi Bankole, thank you for your wonderful comments regarding our new Parcel Room service, I've passed your message to Fern and Gianna who I'm certain will be delighted to hear. If there is anything else we can help with, please get in touch. Regards, John Hards - Head of Relationship Management.

5/5

Google

Denis and Tom from maintenance came to see if they could fix the intercom I’d been having issues with. They were super professional and friendly and went above and beyond to try and fix the problem and eliminate possible causes. In the end it was an external fix but they were extremely helpful and really nice guys.

Laura · 23 November 2024 · Get Living New Maker Yards

Agent replied · 23 December 2024

Hi Laura, Thank you so much for taking the time to review we really appreciate it and Denis and Tom will be pleased to hear your great feedback about your recent maintenance visit, I do hope everything is fixed for you now ?. Kind Regards Kim, Regional Director

5/5

Google

We found the move to New Maker Yards really pleasant and a smooth transition. The quality of the flat is really high and it's been a great place to live thus far. We'd also like to mention Olawumi, as she was extremely helpful with the move in and was really accommodating to our needs on the day.

Joshua · 23 November 2024 · Get Living New Maker Yards

Agent replied · 23 December 2024

Hi Joshua, Thank you for your lovely review. I'm pleased to hear you've found your transition into New Maker Yards pleasant and smooth, and that you find the quality of our homes really good. I've passed your kinds works onto Olawumi, who I'm sure will be delighted to hear. If there is anything else you might need help with, please get in touch. Many Thanks, John Hards, Head of Relationship Management.

5/5

Google

Ella was very kind and welcoming during our flat viewings. The whole place feels very down to earth whilst maintaining high standard living spaces. I would recommend get living to a friend looking to rent for the first time!

Aine · 23 November 2024 · Get Living New Maker Yards

Agent replied · 23 December 2024

Hello Aine, Many thanks for your lovely review. It's great to hear you wish to recommend us, please look out for our Refer a Friend scheme! I've passed your kinds words over to Ella, who I'm sure will be delighted to hear. Many thanks, John Hards, Head of Relationship Management.

5/5

Google

I want to express my gratitude to Vadym. He is an incredibly kind person who always greets everyone with a warm smile. Whenever I face any issues, he is there to help without hesitation. His kindness and willingness to assist have made a big difference, and I truly appreciate everything he does for the residents.

Xinyu · 20 November 2024 · Get Living London (1 East Park Walk)

4/5

Google

East Village London was my home for 16 months. My apartment was modern,bright and spacious. Repairs and maintenance are expedited quickly and effectively and i had no issues whilst living there. All the staff were courteous and friendly including the cleaning staff. A special mention to Mary, concierge who always greeted me with a smile and a hello.However, there were issues with outer security gates to the Skylark building.The front and back gates were out of service quite a few times As security is important to me,hence my score 4*

Peony · 6 November 2024 · Get Living London (1 East Park Walk)

2/5

Google

Relationship management is poor and very little collaboration is done with tenants. Design changes to buildings are in poor taste with no consultation. There are no tenant events.

J · 4 November 2024 · Get Living London (1 East Park Walk)

5/5

Google

Had Andy the electrician from Get Living work on my flat recently to fix under cabinet kitchen lighting . Did a fantastic job and was quick and professional. Highly recommend Andy for great work.

Brent · 4 November 2024 · Get Living London (1 East Park Walk)

3/5

Google

Although the maintenance problems continued (2 months after move in,dishwasher still not working and heating works on and off) with great help of Danielle Nichols from guest relationships our problems were solved. I believe the maintenance team has alot to improve regarding overall quality of service and scheduling along with handling complaints. Special thanks to Danielle and Juan for their keen support, I believe our problems would not be solved if it was not for them. Very disappointed with our move in process. Our heating system has not been working since our move in. (our move in date is Sept 26 th and today is Oct 9 th) The dishwasher started leaking water the first time we used and has not been repaired yet. It takes time to get a reply to the mails and problems are definitely not being solved. It looks like get living likes to be paid well and is meticulous in taking tenants in but does not aim for the tenant to have a good (not even flawless) experience overall. The garbage room is extremely dirty and smelly but this is an overall complaint from all tenants. Hopefully things will get better soon. The good part of our move in process was that the concierge (particularly Stella) was very helpful whenever we needed support.

Serhan · 19 October 2024 · Get Living London (38 New Kent Road)

Agent replied · 25 August 2024

Hi Serhan, Thank you for taking the time to leave us a review. I an very sorry to hear of your experience. I have taken this upon myself to inveterate your issues. I can now confirm a new dishwasher has been placed in your home and the heating has been fixed on the 12th October, this was due to waiting for parts to arrive. We hope this will not happened in the future. If you have any issue please do let me know. Kind Regards Danielle Nicholls Head of Relationship Management

5/5

Google

Have stayed with get living for the past 2 years and the experience has always been pleasant. The quality of the flats are of high standards, staff members are kind helpful, especially Stella from Reglan house. My move out experience has been smooth and easy as well, and Desiree has been very helpful in releasing our deposit. Overall the easiest renting company you will work with.

Ruiying · 19 October 2024 · Get Living London (38 New Kent Road)

Agent replied · 25 August 2024

Hi Ruiying, Thank you for taking the time to review Elephant Central. Its great to hear of your kind words about the team and your experience. We hope you rent with us again. Kind Regards Jane Reeves General Manager

1/5

Google

Awful place to rent a property. They scam you and steal your holding deposit and give you no reason why you didn't pass your affordability check. Lost £600! STAY away!

Jack · 17 October 2024 · Get Living London (1 East Park Walk)

5/5

Google

I am so happy to live in the East village, especially with the help of Ernest who is always there when something comes up. It became home and one reason to call it home is to be welcome and find help in person with Ernest!

Linda · 17 October 2024 · Get Living London (1 East Park Walk)

5/5

Google

Ernest Beresford has been unbelievably helpful as my daughter has moved into her flat. It’s made it easier seeing a friendly face!

Rachel · 17 October 2024 · Get Living London (1 East Park Walk)

1/5

Google

Awful awful awful awful. Incredibly unprofessional and scammers! They have failed my friend for no reason and refused to refund her holding deposit. She’s now pregnant and homeless and there has been no attempt to make it right. They’ve gone completely against everything they claim to stand for and essentially scammed her. Their lack of support and integrity is shocking. I wouldn’t recommend them and if I could give them 0 stars I would.

Yasmeena · 17 October 2024 · Get Living London (1 East Park Walk)

1/5

Google

Avoid this lettings agent at all costs! They scammed us out of a significant holding deposit and rejected our application, claiming we were high risk based on dubious third-party referencing checks (for context: my credit score and finances were impeccable, far exceeding their affordability criteria). Despite this, they refused to return our holding deposit, leaving us without a home and out of pocket. They've profited without any effort, while we’re left struggling. This kind of unethical behaviour just shouldn’t be acceptable these days. Steer clear of these crooks!

Cleo · 17 October 2024 · Get Living London (1 East Park Walk)

1/5

Google

If I could give -1 stars…. I would. If you work hard for your money, do not come here! If you value your mental health and time, do not come here! If you value quality customer service, do not go here! After taking my holding deposit, they have refused to return it despite not providing a justification and true reason! Am I single mother of 4, a holding deposit is a massive factor in mine and my children’s livelihood. Unprofessional and disgusting behaviour.

Princesa.6ix · 17 October 2024 · Get Living London (1 East Park Walk)

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Awards

The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Get Living

Which Get Living office has the most reviews?

London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.

Where are the Get Living offices?

The three Get Living offices, by town:

Has Get Living won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.

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