Get Living - New Maker Yards estate agents in London and Salford

★★★★★ 5/5

Google

I've been renting with Get Living for 18 months and can highly recommend them. A few points to note: The flats are of a very high quality - everything works perfectly, easy to keep clean, all the utilities you could want etc. The bills are cheap as the internet is included and it's very well insulated (we've actually never turned the heating on as it's so warm even in winter). It's a good location - takes me 30 minutes door-to-door to get to my office in central London and is also easy if you work in Canary Wharf or for going out in Shoreditch and Hackney. The area is very nice - the bars and restaurants are good (special shout-out to Santi) and never overly busy and it's nice basically living in the Olympic Park - very good for running. Easy access to all the events that go on in the Olympic Park - We got free tickets to the hockey World League and to Six Day London at the velodrome and discounted tickets to the Para World Championships. They're very good landlords - we've only had very minor issues (small leak under the sink, broken light) but they get fixed extremely quickly, and there are free drinks and food every two months in their office for all residents. It can be noisy - there's quite a lot of construction in the area so depending on where your flat is it can be loud during the day (although the sound insulation is pretty good), but if you pick a flat away from the building sites then it's fine. Full disclosure: I got a small discount on the rent when I moved in as they have a preferential partnership with my employer (maybe something to ask your employer about if they're proactive about that sort of thing), and they asked me to write this review, but all of the views within are my own and are shared by my flatmates.

Alec · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

We've been Get Living London tenants for the past 3 years at East Village London and we couldn't have asked for a better experience. We're now relocating to San Francisco, CA and because of that we'll have to leave our lovely 2 bedroom flat overlooking the Victory Park. We'll definitely miss all the fun activities, the GLL Lates and the friendship that all the team always shared with us, making us feel welcome from the first visit! To us, the hardest part of the move is definitely to leave our personally furnished and decorated flat! If we come back to London we'll definitely get in touch again!

Angela · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 1/5

Google

Am in my second tenancy with Get Living London and would absolutely not recommend. We were transferring between GLL properties in 2016 as we wanted somewhere different and the process would best be described as frustrating and chaotic. Almost everything they told us was incorrect - sometimes we'd find out weeks later, sometimes hours later. Staff were either extraordinarily poorly informed or would just outright make things up if they didn't know. They are extremely poor at responding to emails from tenants. While they are happy to give demands and short deadlines from tenants, they will leave emails regarding deposit returns and tenancy transfers unanswered for weeks - calling them out on Twitter for a few thousands people to see was the only way to illicit a response. If you want to live in this part of Stratford look to find a smaller landlord in the nearby Chobham Manor development, or try Stratford High Street.

Niall · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 1/5

Google

*Update March 18 - because of the constant leaks I asked what will be done about this to prevent the same thing happening - the answer is basically nothing. I requested my rent not be increased after 12 months and be frozen because of their service has been a disaster - this fair request was rejected. I sent a complain via the website as I'm not satisfied with the response from the Mirabelle Gardens team* Cons There is a very obvious problem with how properties are maintained as I have had 2 leaks in a couple of months. In total 8 weeks of problems, which is around 25% of the time I’ve been here. I’m not a plumbing expert but logically it’s either a lack of maintenance, a set-up which means the actions of other residents will always affect others or the set up from the start is wrong. During the first leak I had to chase multiple times for an update and the timeframes for the fix kept getting longer. When I moved back in half my fridge was empty, some of my things were missing and the place wasn’t cleaned properly. I’m currently going through my second leak so we’ll see what happens there. They seem to be struggling managing 1.5K properties as the reviews below and the emails I receive suggest many people have had problems. Perhaps they don’t efficiently manage their budget or they haven’t made enough money hence why the lack of care, I don’t know for a fact the reason. There has also been minor problems such bugs/spiders which I’ve tried to keep control of and stuff being thrown in the front garden. Their suppliers aren’t great also, I’ve had the internet and phone just stop working. I’ve also found that when you ask something they give you boiler plate/pre planned answers rather than answering your actual question. Pros I think they do genuinely want be a good landlord but good intentions doesn’t make up for reality. They did give me a £100 voucher for the first leak - the inconvenience and all the errors from it. The reason I haven’t left is because I like Stratford, the tube station is close and there are lots of shops plus I don’t want to go through the hassle of finding another place.

Asaad · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 1/5

Google

Nice flats but awful estate agents. Absolutely chaotic. - When fixing my creaky bed, they entered the wrong bedroom, created a hell of a mess and damaged my flatmate's shoes. No compensation. - Emails repeatedly ignored. - When I communicated that I would be moving out, acknowledgement and progress reports were hard to come by. - Repeatedly fail to change the direct debits for the flat, incorrectly billing us for a number of months. All in all, a pretty poor service and annyoying to have to chase a company you're paying £700 pcm to.

Iwan · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

Great customer service by Beth (Portland’s team). Had a few maintenance issues and contract renewal concerns but Beth took ownership and kept me in the loop regarding the progress. Very proactive and client driven :)

Hasnain · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

Fantastic landlord and great service from Brunelle! Get Living London (GLL) is a great landlord with great service. My flatmates and I moved into one of their flats last year with the assistance of Brunelle. Since then, she has been a fantastic relationship manager for us! Well at least, she is the only one we go to! GLL have 24 hour service, great for collecting my dozens of ASOS packages and the staff are always so friendly and helpful. Especially, Brunelle. Thank you for your continuous support, hard work and fast delivery. GLL and Brunelle, my flat mates and I are incredibly grateful for your excellent service. You have been angel to us since we moved in last year April!!

Priscilla · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 2/5

Google

As people have said previously. Fantastic area, great flats and neighbourhood. But unfortunately the service of GLL is very poor and unprofessional. Every time I had to deal with them I had to constantly chase. They never called me back when they said they would do, every time I called, I had to explain everything again as they seem not have anything from my previous conversations in their system. Very frustrating. They are always friendly and nice to talk to, but not very professional. They have to deal with a lot of properties and might be understaffed, but it's something they have to get a grip on. Soon two towers with even more flats will be finished and a few more hundred flats will be added to their responsibility. They better start now to teach their staff better.

Markus · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 2/5

Google

They do reply to emails quite promptly now and they are generally friendly, but it won't be enough if action is never taken: 1) The inventory list is wrong - it says yes for lots of kitchenware and bedroom items (e.g. pans, duvet etc.), which have never been provided. The management said they will send me an updated list - it's the 7th day and I haven't heard back. 2) One of the window lock is noted to be broken during move-in checking, and repair is yet tot be arranged. 3) When I viewed the flat, the agent said carpet flooring in bedroom will be replaced. 'Yes the carpet needs to be replaced by a new one', she said. When I moved in two weeks later the carpet was definitely not new. I don't think they have done professional steam/dry cleaning neither. Thinking back now I should have put it written instead of trusting them - but I guess they simply shouldn't have lied. 4) A minor point - the vacuum cleaner provided is awful. Would be good if they at least clean it up before handing over to a new tenant.

V · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 1/5

Google

Terrible customer service and very unhelpful staff unfortunately. To be fair they are polite, however they are too slow at responding and solving problems. Their advertisement says "it is a better of way of renting" but in reality it is opposite. I moved out 16 days ago and despite a lot of chasing they have not released my deposit yet. Whenever I called them it was too difficult to reach any staff and when I talked to them they had no idea who I am when I moved out and what I want. And although I gave them the keys and filled the moving out form they did not even know if I am still there or not. This is the problem when you rent from a company not a particular person/ agent. No one knows no one cares and no one helps. They also rarely reply emails. During the two years of my stay they never fixed any fault in the flat I reported except for once. The customer service is terrible for such overpriced flats in Stratford. Update: Good luck trying to get your deposit back! Almost three weeks since moving out and still waiting. This is how they treat customers for renting a one bedroom flat for £420 pw after two years. Absolutely ridiculous.

Samm · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

Stumbled onto get living london whilst on a shopping trip in westfield, I thought I would try my luck and pop in without an appointment as me and my partner are looking to relocate from Mile End to Stratford in the next few months. Victoria was an absolute star to fit me in for a viewing immediately and show me a selection of their gorgeous apartments. I have been consulting with a number of housing agencies these past few weeks, but I must admit that this is the best service I have received yet. Victoria already made me feel at home on my very first viewing and I must praise that she is an absolute asset to your team. I am scheduled to be coming back with my partner next week and we’re hoping to put in an offer. Thank you!

Nicola · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 1/5

Google

Probably the worst property management company I have ever rented from. Putting the overpriced properties aside, Get Living London is chaotic and disorganised. There are particular individuals, some in management positions, who are entirely unreliable and incompetent, not to mention rude, tardy and aggressive. In my experience with Get Living London I have had maintenance issues repeatedly (and in some cases) deliberately ignored, lied to on numerous occasions and wrongly shouted at by an aggressive member of staff. Worst of all is when I have reported misconduct to them, it also gets ignored. There are better properties out there with better management companies who are more deserving of your time and money.

M · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 1/5

Google

Absolutely atrocious customer service. The agency had a very simple task of arranging for an external maintenance engineer to fix our washing machine. 2 weeks on from us reporting the issue and still no one has come in to fix it. If only Get Living London were as prompt with solving residents' issues as they are with replying to Google reviews that affect their public image.

Ehab · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

I found the whole process of finding an apartment so easy and stress free and in particular I would recommend talking to Deontae who found me the most incredible apartment. Not only did he find me a beautiful place to live, he was extremely courteous, friendly and helpful throughout the whole process. He even got my little daughter a moving in present! Even after I moved in he always says hello when we meet and asks how we are getting on and seems genuinely interested in how we are doing. He is a credit to Get Living London and I cannot recommend working with him highly enough.

Michelle · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 1/5

Google

Great area, great flats, great neighbours. Abysmal customer service and communication. If you want to wait 4 weeks to have your microwave repaired whilst your washing machine has broken for the third time and you’ve heard nothing from the service team in 2 weeks, you’ll love it here. I’ve lived in better conditions and had better landlord responses in student flats, and I’ve lived in some absolute landfills.

Michael · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

I'm surprised by the negative reviews because my experience has been the complete opposite. Brunelle our relationship manager was fantastic in helping us secure the house, incredibly helpful, knowledgable, quick to respond and went out of her way to help us secure the house. Having rented in London for over 5 years and gone through numerous letting agencies, Get Living London's service standards and quality of housing have been much, much higher. Other than the obvious benefits (no fees, new builds, free hyperoptic) any time I've had an issue or required maintenance staff have been quick to respond and provided solutions promptly. Since moving in to the house we’ve had some minor issues which have been dealt with almost instantly by our property manager Kate. She’s even replied to our emails and logged jobs to be done on her day off. Great property, great service, great staff.

Myles · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

Having only moved to Olympic Village in the summer of last year, I have been very impressed with the quality of my flat, the superb location of the village with the whole of London, and the friendliness of its employees and relationship managers. One particular person who went above and beyond for me is Beth Scott. Our flat had to find a new member to join us within a very short time frame, and Beth was an absolute star throughout the whole process and I'm extremely grateful for her extra effort for us. She was very helpful in guiding us through the process, super quick to respond to any messages or phone calls, calm and supportive when we ran into a few complications, and most importantly, just a brilliant and kind person to talk to and a fantastic member of the team!

Dan · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

I have rented in the East Village via Get Living London for 2.5 years and it has been the best rental experience that I could possibly imagine. They put the tenants first, with three year tenancy agreements, no landlord break clauses, very reasonable, pre-agreed annual rent increases and no deposits. This left me confident knowing that I was secure in my home without fear of being served notice at any moment. There is a 24 hour security team in the village, the maintenance teams are very professional and the village is always immaculate. We have only ever had minor maintenance issues, all of which were dealt with very quickly and efficiently. Our flat was very modern with excellent storage space, great quality appliances, under floor heating, two large balconies and even air conditioning. The Get Living London staff are very professional and efficient. Get Living London even goes as far as to arrange events for residents and locals such as free fire work displays and other seasonal events aimed at adults as well as families. I have just left East Village and I will miss it sorely. I loved living here and I would recommend renting here through Get Living London to anyone - families and young professionals alike. Thanks for making the last 2.5 years an absolute pleasure!!

Lizzie · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 1/5

Google

I can't agree more with other comments which say Get Living London is extremely unorganised. I had reported the toilet leakage at my en-suite since September 2016. While the office staff are polite at all times, they didn't take any effective measures and the leakage continued. I decided to arrange a move-out. As I finally transferred my contract to someone else, I tried to urge the office to fix the leakage again and again by multiple in-person visits to the office and continuous phone calls. 22 May 2017, the leakage issue was resolved. That's nine months to fix a single leakage. Residents suffer from their mismanagement. The fireworks and other fancy stuff the place arranges are nice, but they don't know how to solve some essential problems. Update after hours of the original post: It's interesting that the owner got back to this post within hours after I submitted my review. The speediness like such never happened to my other email requests to the management office. This leakage issue is not the only reason that made me draw this conclusion but I will not consider renting with Get Living London again, especially as the rents in London are trending down in general. Thank you.

Linly · 26 October 2017 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 1/5

Google

I can't agree more with other comments which say Get Living London is extremely unorganised. I had reported the toilet leakage at my en-suite since September 2016. While the office staff are polite at all times, they didn't take any effective measures and the leakage continued. I decided to arrange a move-out. As I finally transferred my contract to someone else, I tried to urge the office to fix the leakage again and again by multiple in-person visits to the office and continuous phone calls. 22 May 2017, the leakage issue was resolved. That's nine months to fix a single leakage. Residents suffer from their mismanagement. The fireworks and other fancy stuff the place arranges are nice, but they don't know how to solve some essential problems. Update after hours of the original post: It's interesting that the owner got back to this post within hours after I submitted my review. The speediness like such never happened to my other email requests to the management office. This leakage issue is not the only reason that made me draw this conclusion but I will not consider renting with Get Living London again, especially as the rents in London are trending down in general. Thank you.

LL · 27 August 2017 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

Rating only, no written review.

Mirella · 13 June 2017 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 5/5

Google

Rating only, no written review.

Tesni · 13 June 2017 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 4/5

Google

Rating only, no written review.

Justin · 13 June 2017 · Get Living - New Maker Yards London (1 East Park Walk)

★★★★★ 3/5

Google

Rating only, no written review.

Jack · 13 June 2017 · Get Living - New Maker Yards London (1 East Park Walk)