2/5
GoogleLettings Very poor communication and not very professional. Would not recommend letting your property with GM.
Trusted Agent profile
Geoffrey Matthew Estates reviews
★★★★★
122 reviews across 3 offices and 2 platforms
Geoffrey Matthew Estates has 122 reviews across three offices (Harlow, Great Ashby and Stevenage) and two platforms, rated 3.9 out of 5 overall.
120
Reviews on Google
All 3 offices
2
Reviews on View Agents
All 3 offices
Our offices
Geoffrey Matthew Estates's three offices, most reviewed first. Each has its own page.
- Geoffrey Matthew Estates Harlow47 High Street, CM17 0DN86 reviews · 86 on Google (3.9)3 in the last 90 days
- Geoffrey Matthew Estates Great AshbyUnit 3, Neighbourhood Centre, SG1 6NH23 reviews · 22 on Google (4.7)0 in the last 90 days
- Geoffrey Matthew Estates Stevenage24 Market Place, SG1 1DB13 reviews · 12 on Google (2.6)0 in the last 90 days
Latest reviews from every Geoffrey Matthew Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGeoff Owen and the team at Geoffrey Matthew Estates were superb in supporting me through the sale of my property. They were attentive throughout and always went the extra mile. I have no hesitation in recommending Geoffrey Matthew Estates to anyone looking to sell their property. The ultimate Property Professionals. Thank you
Agent replied · 30 December 2023
Thank you
1/5
Googlethe worst Agency that doesn't respect the contracts, if you criticize them for something, they say you don't like it, leave the house, don't believe them if they tell me that something will change, if there is damage in the house, they don't do anything, I have proof and I can present it -mails are not the problem
5/5
GoogleVery nice and helpful.
Agent replied · 26 August 2023
Thank you Ann. I know Brad enjoyed coming out to see you. I hope our advice was helpful. Geoff.
1/5
GoogleWorst place for renting poor service
Agent replied · 26 August 2023
To my knowledge our paths have never crossed ? Geoff.
1/5
GoogleOnce your contract is finished, they don’t care about you at all
Agent replied · 26 August 2023
We don't have any record of ever having you as a tenant.
5/5
GoogleDealing with Geoff Owen and his team has been an absolute pleasure. No waiting or wondering what is going on, extremely proactive with communication. Thank you so much.
Agent replied · 26 August 2023
Leigh it was a pleasure having you as a client. Thank you. Geoff.
2/5
GoogleLettings Very poor communication and not very professional. Would not recommend letting your property with GM.
5/5
GoogleExcellent service , very professional would recommend anyone to Geoffrey Matthew estates . Especially Amanda she was so helpful and wastes no time ⭐️⭐️⭐️⭐️⭐️ Highly recommended.
Agent replied · 26 August 2023
Thank you for your review I'm glad you found Amanda so helpful and speedy. The letting team always do their best. Geoff.
5/5
GoogleI purchased my first property from Geoffrey Matthews, and the experience has been amazing. I was so worried at first, but they have helped me every step of the way, from finding the property to mortgage support and everything in between. I highly recommend them to anyone looking to buy or rent in Essex! Thanks again, everyone.
Agent replied · 26 August 2023
Thank you Sarah we are pleased it went so smoothly. Geoff.
4/5
GoogleRating only, no written review.
Agent replied
Thank you.
1/5
GoogleI have rented in with them for 2 years they have fixed mould problem after 1 year now I moved out they not paying my deposit back saying sink is dirty will charge you 300 pound I will share the details I do not have have any keys otherwise I would have go and clean it clearly problem is not cleaning cleaning it charging me what ever you can
Agent replied
Good afternoon We are responding to your review of our conduct of your tenancy. You are providing a mis-leading version of events. Your tenancy commenced in August 2020 and at the time of taking occupation of the property you were supplied with a written & Photographic Inventory recording the condition of the property ‘as let’. This was included with the tenancy agreement etc in a DocuSign Envelope which you executed on 28th June 2020, no contrary comments were received from you indicating you disagreed with this recorded condition. That this property was a leasehold property complicated the timeline in addressing the mould issue, however, the landlord was very willing to provide humidifiers to assist in controlling this until the property was suitably treated and redecorated. Your end of tenancy date was reasonably negotiated based on when you were able to advise that your future property was ready for occupation. However, in accordance with our standard procedure, once you were able to be more precise with the date that the property possession would be returned; we communicated the ‘check out procedure’ guidance which was issued by e-mail and acknowledged by you. The final inspection was conducted by a wholly independent company after we received your keys and a copy of both the Move inventory and Check Out were provided to you, this report highlighted areas where there was tenant liability to address making good; be that cleaning, repairs, removal of items etc. We shall not share the multiple images from this report but simply point out that your allegation that the charge is for a sink clean only is not accurate. In accordance with your contractual obligations set out in your Tenancy Agreement we can seek to remedy these areas and deduct the charges and your final rent payment from the deposit. Your deposit was appropriately protected and it is via this custodial scheme that the accumulated costs will be applied for, any remaining balance not claimed for will be returned without dispute. You have gone on to share this mis-information across several media sites, we wish to make you aware that your admission of holding a property key so declaring you still hold tenure allows us to continue calculating pro-rata rent until you return this key; which we recommend you do as a matter of urgency.
5/5
GoogleBig thanks Geoffery Matthews. Kept our sellers passified whislt solicitors on both ends where taking theyre time..
Agent replied
Hi Dietmar, Thank you for your kind review.
5/5
GoogleVery friendly, helpful and professional team, nothing was too much trouble. Would absolutely recommend them for house sale or purchase. Have used their services for both and would do again without hesitation.
Agent replied
Thank you for your kind review.
1/5
Googlei told the office last week that the soaking should be fixed because the ceiling in the kitchen is humped and its pieces are falling off. Then there is mold in the rooms in the bathroom, I asked that we fix it with a paint too, and yesterday I got a letter that I had to move out of the property. they put him in a rather difficult position with two tiny children. I condemn such people for renting £ 1225 and asked them for some repairs which is approx. It costs £ 100. special thanks to the staff of the real estate office Amanda. Thank you Amanda you were right.
5/5
GoogleThank you to Suzanne and Bradley on the purchase of our new home. They have both been so helpful and informative throughout!
Agent replied
Thank you Sasha-Louise for your kind review. I am so pleased you have had a positive experience in your dealings with us. We wish you much happiness in your new home.
4/5
GoogleI used Geoffrey Matthew to sell my house in Harlow, they handled everything from viewings to negotiation. My house sold very quickly, we hit a few obstacles during the searches, but Geoffrey Matthews were able to offer practical advice to help smooth these over. I am very impressed with their services and would highly recommend them.
Agent replied
We appreciate your kind review. Thank you.
5/5
GoogleRecently used GM Estates for the sale of our property. They were very professional and offered a great level of customer support. I would recommend wholeheartedly.
Agent replied
Thanks you. We enjoyed having you as clients.
5/5
GoogleFoolishly we put our house on the market with purple bricks - absolute nightmare, so we turned to Geoffrey Mathews for help, we so wish we had used them from the start ! A great experience from Mark taking photos to Susanne closing our completion- which would have been so much more traumatic without her, they even recommended the most amazing solicitor and movers! We cannot thank them enough they deserve 10 stars not five!
Agent replied
Thank You Karen for your lovely review. We are very passionate about providing the best service. We are lucky to have such caring and experienced people.
3/5
GoogleWe found our forever home through Geoffrey Matthews and was so excited to buy our first home. As much as we were able to arrange a 2nd viewing and a time to check parts of house close to completion date, If honest, was very underwhelmed by the level of customer service during the 3 months from purchase to completion and especially on completion day. Wasn’t greeted by estate agent we originally dealt with and was just passed keys in an envelope and that was it, 3 months of waiting and a lot of money spent and felt very deflated by experience. Glad we got our house but maybe not best place to buy a first house through. Every other person we know who has bought a house has got a little something from the estate agents or at least met at the house by agent, this was definitely not our experience.
1/5
GoogleViewed a property back in December just before the Christmas break and showed high interest to move in as soon as possible, I’ve been emailing this estate agency for over 2 weeks and phoning them for the last two weeks to then have to chase them AGAIN to find out two weeks ago the property was let. The communication is awful and the customer service sucks.
Agent replied
Dear Yaz. We are sorry that feel you had a bad experience with Geoffrey Matthew Estates. As we pride ourselves with the service we offer to our clients. I have now looked into your complaint. From what I can see you made an offer lower than the asking price. Also you had a prompt email response stating that the Landlord is not in a position to negotiate and further viewings were booked. Since we hadn't had a response from your side with a price increase.The property was let at its full rental as per our landlords instructions.
1/5
GooglePaid the highest rate of commission for all the additional services when renting my property with Geoffrey Matthew but rent was never paid by the tenants, property was never checked and they even got the meter readings wrong! The tenants were so bad that all the neighbours complained of their anti-social behaviour and they completely trashed the house and even broke the garage door, leaving me with repair bills far in excess of the security deposit. What kind of credit checks and assurances were carried out for the extortionate fees that I was charged?? In short, if you want your rental property mismanaged, use Geoffrey Matthew’s!!
Agent replied
Our relationship as Letting Agent and Landlord had been in existence since 2017; we have previously introduced 2 tenancies to your property without issue. The third tenancy which you make reference to here, was conducted to our usual professional level, the management fees and charges (affected by the Tenant Fee Act 2019) were discussed in depth during August 2019 ensuring that you fully understood what charges would be made to let the property; the commission charge levied was not the highest rate as you allege; we appreciated and rewarded your loyalty in re-instructing us to re-let your property with the fees that were eventually settled on. Within that agreed fee structure, however, you did pay for and benefit from suitable protection against tenant default and thus when down to circumstances wholly beyond our control as Letting Agent (bearing in mind that the Tenancy contract is between the parties of Landlord and Tenant) the tenants failed to make appropriate rent payments you were not left exposed to financial loss. In adherence to Government Covid-19 Guidelines visits to the property were curtailed during 2020. The tenants surrendered the tenancy in October 2020 enabled you to regain possession without the need for a long and extended wait period given that for much of 2020 the Courts were closed. The property was inspected following the vacation of the occupying tenants and we extend our apologies that the meter readings was incorrect, we have since then revised our system to ensure data is recorded and dealt with accurately.
5/5
GoogleVery professional estate agents. Have used many times over the years and they seem to be at the top of their game. That's Lettings and sales. You can see a mortgage guy there as well and he is sharp. Have experienced poor estate agents in the Harlow area so would advise these guys.
Agent replied · 20 June 2024
Thank you, Ken, for your very kind review. We are lucky to have experienced and caring teams.
5/5
GoogleIt was a pleasure working with Bradley and Suzanne, Suzanne kept me updated throughout my purchase, always polite and friendly on the phone. Will definitely work with you again in the future, Highly Recommended
Agent replied
Thank you for your kind review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Geoffrey Matthew Estates
How many reviews does Geoffrey Matthew Estates have?
Geoffrey Matthew Estates has 122 reviews across its three offices, rated 3.9 out of 5 overall: 120 on Google, 2 on View Agents.
Which Geoffrey Matthew Estates office has the most reviews?
Harlow has the most, with 86 reviews rated 3.9 out of 5, followed by Great Ashby with 23.
Where are the Geoffrey Matthew Estates offices?
Geoffrey Matthew Estates has three offices:
- Great Ashby: Unit 3, Neighbourhood Centre, Great Ashby, SG1 6NH
- Harlow: 47 High Street, Harlow, CM17 0DN
- Stevenage: 24 Market Place, Stevenage, SG1 1DB
