3/5
GoogleRating only, no written review.
Trusted Agent profile
Gentoo Homes estate agents in Darlington, Sunderland and Houghton-le-Spring
★★★★★
92 reviews across 4 offices and 2 platforms
Gentoo Homes has four offices, in Darlington, Sunderland (two offices) and Houghton-le-Spring. Together they have 92 reviews on two platforms, rated 3.6 out of 5 overall.
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Our offices
Gentoo Homes's four offices, most reviewed first. Each has its own page.
- Gentoo Homes DarlingtonWest Park Garden Village, DL2 2TS69 reviews · 13 on Google (3.5)5 in the last 90 days
- Gentoo Homes Sunderland (Mill Hill Road)Mill Hill Road, SR3 2GH66 reviews · 10 on Google (4.2)5 in the last 90 days
- Gentoo Homes Sunderland (Offthe A183)Offthe A183, Chester Road, SR4 9HB66 reviews · 10 on Google (3.3)5 in the last 90 days
- Gentoo Homes Houghton-le-SpringOff Houghton Road, Hetton-le-Hole, DH5 9BY58 reviews · 2 on Google (5.0)5 in the last 90 days
Latest reviews from every Gentoo Homes office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotTerrible
If you want a house where nothing is built properly and to the worst possible standard couple that with incredibly poor customer care…..then Gentoo Homes is for you.
1/5
TrustpilotTerrible
If you want a house where nothing is built properly and to the worst possible standard couple that with incredibly poor customer care…..then Gentoo Homes is for you.Be better off living in a Lego set
5/5
GoogleRating only, no written review.
1/5
GoogleBeen waiting over 7mouths for these lot to sort out our problems. They are quick to take your money but the service aftwards is diabolical. My advice is don't do it you'll be sorry.
1/5
TrustpilotHi guys
Hi guys, we are also incredibly frustrated with Gentoo our house has taken 1.5years in build and it’s still not built. Gentoo will be in breech of contract at the end of the month and not one single apology from a senior manager they have zero customer care!! We have left bad reviews on trust pilot and google and not a single reply . This is a company has no clue about customer satisfaction. You have all been warned !
1/5
TrustpilotAvoid this company if you’d like your…
Avoid this company if you’d like your house built inside of 2 years !! They have had my 10% deposit for 1.5years and still not buIlt my house. These cowboys have no control over the workers on site and don’t have a clue how to prioritise builds. They are now in breach of the contract we made and have let me and the family down. We will be definitely taking our deposit back.
1/5
TrustpilotAvoid GentooHomes!
Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix thingsReceived an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.
1/5
TrustpilotDo NOT buy from GentooHomes
Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix thingsReceived an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.
1/5
GoogleWorst value provided. We have approached gentoo to buy new property. We liked one of the the plot of our interest and asked for an appointment so the we can reserve it . We have not been provided with an appointment because of the reason that we don't have DIP ready at that time. The next working day, we have arrived the office with DIP asking for an appointment to reserve. The sales executive said, he will call us and book an appointment. We have clearly told him that we are interested to reserve the particular plot, so if anyone comes for the same, please do let us know first. One hour after, we got a call saying the plot we are interested in is booked. When i asked what about our interest? he said "well, they had DIP and appointment, so..". And he dint even apologise for it. we are very very disappointed . The sales executive seems biased and not at all giving importance to the buyers.
5/5
GoogleExcellent service today from Joanne very impressed with the property we visited.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleLooks a well laid out estate, and the kitchens are a proper size.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
TrustpilotTheir new builds are horrendous
Their new builds are horrendous, do not buy, had a roof surveyor out and he said the roof is one of the worst he has seen, gentoo dont want to know. Also had 2 new front doors because they bowed, my patio doors don't join properly and we have had a big draft coming through, cracks in ceiling and many more snags STEAR CLEAR OF GENTOO NEW BUILD HOUSES.once you have bought the house they don't want to know
1/5
TrustpilotGentoo Homes- Probably The Worst House…
Gentoo Homes- Probably The Worst House Builder. I have purchased a home on your development at Cottier Grange. I have had countless snagging issues from within 5 minutes of getting the keys. The quality of the finish is terrible. I have been trying to get things resolved but speaking to your team sometimes is going around in circles as they see half the picture. They do not fully listen and see what you are explaining, making assumptions and only providing half solutions to fully rectify a solution. I am extremely unhappy about the build quality and terrible finish throughout, the hardware is of poor quality and degrading in weeks.I have shown patience and given plenty of time to get things resolved with the team involved in this shambolic mess. My good will and patience is at end now. Some of the issues multiple radiators not working, shower not working, bath not fitted properly, leaking sink, flooring lifting up , roof tiles not fitted properly, drainage problems , hob not working properly and this is only a few of the major items. This property should never have been passed to be handed over to a customer. Its a disgrace.
1/5
TrustpilotGentoo homes
This is the homes for sale part of gentoo group which has actually been sold to gateshead company tolent. Gentoo are a housing association which has been downgraded by the government for a lack of honesty. Do you really want to give a dishonest company your money?
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gentoo Homes
Which Gentoo Homes office has the most reviews?
Darlington has the most, with 69 reviews rated 3.5 out of 5, followed by Sunderland (Mill Hill Road) with 66.
Where are the Gentoo Homes offices?
The four Gentoo Homes offices, by town:
- Darlington: West Park Garden Village, Darlington, DL2 2TS
- Houghton-le-Spring: Off Houghton Road, Hetton-le-Hole, Houghton-le-Spring, DH5 9BY
- Sunderland (Mill Hill Road): Mill Hill Road, Sunderland, SR3 2GH
- Sunderland (Offthe A183): Offthe A183, Chester Road, Sunderland, SR4 9HB
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