1/5
GoogleWorst possible customer service, don’t keep appointments, no regard for private property, shoddy and shady practices.
Trusted Agent profile
Gentoo Homes estate agents in Darlington, Sunderland and Houghton-le-Spring
★★★★★
92 reviews across 4 offices and 2 platforms
Gentoo Homes has four offices, in Darlington, Sunderland (two offices) and Houghton-le-Spring. Together they have 92 reviews on two platforms, rated 3.6 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Gentoo Homes's four offices, most reviewed first. Each has its own page.
- Gentoo Homes DarlingtonWest Park Garden Village, DL2 2TS69 reviews · 13 on Google (3.5)4 in the last 90 days
- Gentoo Homes Sunderland (Mill Hill Road)Mill Hill Road, SR3 2GH66 reviews · 10 on Google (4.2)4 in the last 90 days
- Gentoo Homes Sunderland (Offthe A183)Offthe A183, Chester Road, SR4 9HB66 reviews · 10 on Google (3.3)4 in the last 90 days
- Gentoo Homes Houghton-le-SpringOff Houghton Road, Hetton-le-Hole, DH5 9BY58 reviews · 2 on Google (5.0)4 in the last 90 days
Reviews on Google
Showing 35 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleKnowledgeable and personable sales representative on site - very accommodating and regular contact. Would recommend.
4/5
GoogleWe were the first family to move into this estate in 2021 . Yes we have had some issues but tell me a builder who doesn’t. The houses are very individual and well designed . Each house type is very distinctive and excellent value for money . This is a fantastic friendly estate and we’ve made great friends with many group parties in the courtyards ! Don’t be put off by negative reviews, some people just love to moan
5/5
GoogleThis review is just to give a shout out to Adele in the Marketing Suite at Sweetbriars Park in Darlington. My partner initially reserved with Adele on the first day he met her and he was very impressed with the way she had dealt with him on his first visit to the Marketing Suite. He had visited other Developers in the area that day, spoke to the sales staff at the marketing suites, but did not have a good first impression like the one he had on first meeting Adele who was representing Gentoo. The following week we both returned to site to make colour choices and generally firm up other bits we needed to complete. Adele gave us the time to complete the process without any pressure and was very understanding of the whole process from the customers point of view. Just having the time to make the choices without added pressure meant a lot and we even changed some at the last minute. She was on hand to give her professional honest opinion during this process which helped a lot. We both agreed that Adele was very professional, with a lovely helpful manner. Nothing was too much trouble for her throughout the buying process, especially when we needed to make contact for an update on the build stage of the house. We really appreciated her cooperation and quick responses as we were living out of the area so it wasnt easy to visit regularly. Her level of communication/customer service skils were excellent and she was very good at ironing out any queries we had along the way. She would always respond efficiently with the correct information we needed. We were definately impressed with our experience of dealing with Adele, and would certainly recommend anyone searching for property in the area to speak to her regarding the Gentoo development.
4/5
GoogleNice houses 🏘️. …
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleHad a good overall experience buying our first home here, a relatively smooth process and good aftercare. All new homes will have snagging issues, the important thing is they get fixed and all our issues have been addressed by Gentoo. The build quality is for the most part very good and we have only experienced small issues, which have all been fully resolved once reported to the home builder. At times we had to wait, but we understood this is beyond the home builders control due to availability of trades during busy times of the year. The estate itself is lovely, very friendly neighbours and a quiet location. Only 2 minutes to the WestPark nature reserve which is beautiful, great walks and opportunity to let the dogs have a run about! Only a 5 minute walk to the local shops which includes M&S food, cafe, hairdressers and a great pub!
5/5
GoogleRating only, no written review.
5/5
GoogleGreat park
4/5
GoogleWent to look at new houses
5/5
Google"Exceptional in every aspect"
1/5
GooglePersonally I couldn't fault the sales staff. We were keen to purchase the 3bed show home at Church fields and built what I considered to be a good relationship with them. On a regular visit to see family in Sunderland we called in as we had been doing for an update to be confronted by the area manager. She made it clear we wouldn't get the property at any cost and put barriers in the way, 2025 b eing quoted. We, unknown to her were cash buyers, or would of been. I wondered if she had it earmarked for someone.
5/5
GoogleRating only, no written review.
1/5
GoogleNo streets name and awful road. I can’t believe it’s open to the public. I’ve to delivered to that area and my van feels the pain every time I go. Plus streets are awful to be found. I can’t believe residents aren’t complaining to the council…..
1/5
GoogleThe main reason for me to buy was the 5 quality stars (accreditation that they’ve lost now), I thought I won’t have any issue at all and the quality will be outstanding. However, the quality wasn’t there when I bought it. 1. When I moved in, I couldn’t use the toilet or shower/bath for 2 weeks due to blockage. 2. Front door was broken and it couldn’t be locked when the keys were exchanged. 3. I got a snagging report and they identified 126 issues in the property. 4. It’s been over 15 months since the keys were exchanged and all the issues haven’t been solved yet. I had to put 2 formal complaints (I received apologies after the first one as it was acknowledged but they ‘forgot’ about me and it wasn’t actioned.) 5. The quality work isn’t great but it gets to a point when you don’t want to continue complaining as the process is so time consuming. 6. The streets aren’t done and full of potholes. This is my personal experience and the house is in a fantastic location, however, I’d have considered another builders if I knew the way the dealt with complaints and the quality of the work.
1/5
GoogleLove my new house but Gentoo are a nightmare, I’ve found previous new build developers a lot easy to deal with. It does feel like the only policy of Gentoo homes is if you keep ignoring the customer, they will eventually go away. Not one snagging issue has been resolved in the last 2 month since completion. No follow up appointment after the move in date. Faulty appliances the developer has pushed me into contacting the manufacturer after paying double the RRP. I chose Gentoo due to the 5 star quality they advertise, but have been disappointed since completion.
3/5
GoogleRating only, no written review.
5/5
GoogleNew build housing estate on the edge of Darlington rural views and shops close by
1/5
GoogleAvoid this company if you’d like your house built inside of 2 years !! They have had my 10% deposit for 1.5years and still not buIlt my house. These cowboys have no control over the workers on site and don’t have a clue how to prioritise builds. They are now in breach of the contract we made and have let me and the family down. We will be definitely taking our deposit back.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gentoo Homes
Which Gentoo Homes office has the most reviews?
Darlington has the most, with 69 reviews rated 3.5 out of 5, followed by Sunderland (Mill Hill Road) with 66.
Where are the Gentoo Homes offices?
The four Gentoo Homes offices, by town:
- Darlington: West Park Garden Village, Darlington, DL2 2TS
- Houghton-le-Spring: Off Houghton Road, Hetton-le-Hole, Houghton-le-Spring, DH5 9BY
- Sunderland (Mill Hill Road): Mill Hill Road, Sunderland, SR3 2GH
- Sunderland (Offthe A183): Offthe A183, Chester Road, Sunderland, SR4 9HB
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
