5/5
GoogleRating only, no written review.
Agent replied
Thank you so much for taking the time to post your review. Kind Regards, Vanessa - Marketing Director
Trusted Agent profile · Oxfordshire
Verified
Gatekeeper estate agents in Witney and Swindon
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Buyers2 reviews
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
Landlords3 reviews
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
Tenants4 reviews
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Our offices
Gatekeeper's three offices, most reviewed first. Each has its own page.
- Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)3-4 Kingfishers Court Northfield Farm Lane, Witney, OX28 1UE906 reviews · 906 on Google (4.7)60 in the last 90 days
- Gatekeeper Witney (77 High Street)77 High Street, OX28 6JA905 reviews · 893 on Google (4.7)61 in the last 90 days
- Gatekeeper SwindonSwindon, SN2 2PN788 reviews · 0 on Google78 in the last 90 days
Awards
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Gatekeeper is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Lettings, South West
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, Oxfordshire, Bucks, MK
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Reviews on Google
Showing 1,358 reviews on Google only. Show every review
Google1/5
GoogleThe initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving. They were generally pretty responsive to email and phone calls throughout the tenancy. When leaving my flat they tried to charge me twice for the early checkout fee (£150). If I hadn't have asked them to double check this, I would have been out of pocket. Also the contents insurance they arranged they did not cancel/didn't make it clear to me that I was responsible for cancelling it so I paid for an additional month after moving out. Overall not bad, I've dealt with much worse, but the checkout fee situation was sub-par. Update: Dropped to 1 star after a confrontational phone call asking for my feedback following my check out.
Agent replied
Hi Griffith, many thanks for your comments, we will take the feedback and see what we can do to make sure this doesn't happen again, but I appreciate you taking the time to leave a review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleDaniel was so very helpful to us,he showed us the properties and went out of the wY to help us.
Agent replied
Hi Arlina, so great to hear that Daniel went out of his way to help you. Thanks so much for leaving such lovely feedback. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleProfessional, Efficient and Helpful! Thank you!!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Hi Vicki, thanks so much! Great to hear the team were professional, efficient and helpful. Kind Regards, Vanessa - Marketing Director
5/5
GoogleKnowledgeable, experienced team. Quick to respond to requests, flexible in their timings to meet your schedule and very attentive. Thank you for your help so far!
Agent replied · 20 June 2024
Hi Lorna, thanks so much for your lovely comments! The sales team are so pleased and its good to hear that you have received such good service. Kind Regards, Vanessa - Marketing Director
5/5
GoogleGreat customer service right from the first call to follow up confirmation messages/mail and viewing. Phil Kendall was right on time and took his time to answer all questions/concerns and show me around.
Agent replied · 20 June 2024
Hi Eniola, so pleased you received great customer service from us and that Phil was on time and helpful. Kind Regards, Vanessa - Marketing Director
5/5
GoogleEveryone I've dealt with have been informative, supportive, and friendly In amongst the turmoil that is moving; these guys made me feel safe and welcome
Agent replied
Hi Martin, many thanks for your kind comments - great to hear the team have been supportive and friendly. Kind Regards, Vanessa - Marketing Director
5/5
GoogleProfessional, Efficient and Helpful! Thank you!!
Agent replied
Hi Vicki, thanks so much! Great to hear the team were professional, efficient and helpful. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Many thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Thank you so much for taking the time to post your review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Hi David, thanks so much for leaving us 5 Stars! We really appreciate it. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
Googlealways a pleasure to deal with ,very effecient and plenty of info and updates .5 stars
Agent replied
Hi Paul, thanks so much for taking the time to give us 5 Stars! We love good ratings! Kind Regards - Vanessa, Marketing Director
5/5
GoogleEveryone I've dealt with have been informative, supportive, and friendly In amongst the turmoil that is moving; these guys made me feel safe and welcome
Agent replied
Hi Martin, many thanks for your kind comments - great to hear the team have been supportive and friendly. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Hi Hanri, thank you so much for taking the time to post your review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Hi Hanri, thank you so much for taking the time to post your review. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the 5 Star Rating - much appreciated! Kind Regards, Vanessa - Marketing Director
5/5
GoogleGreat customer service right from the first call to follow up confirmation messages/mail and viewing. Phil Kendall was right on time and took his time to answer all questions/concerns and show me around.
Agent replied
Hi Eniola, so pleased you received great customer service from us and that Phil was on time and helpful. Kind Regards, Vanessa - Marketing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gatekeeper
Which Gatekeeper office has the most reviews?
Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
Where are the Gatekeeper offices?
The three Gatekeeper offices, by town:
- Swindon: Swindon, SN2 2PN
- Witney (3-4 Kingfishers Court Northfield Farm Lane): 3-4 Kingfishers Court Northfield Farm Lane, Witney, OX28 1UE
- Witney (77 High Street): 77 High Street, Witney, Oxfordshire, OX28 6JA
What do sellers say about Gatekeeper?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
What do landlords say about Gatekeeper?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
What do tenants say about Gatekeeper?
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Has Gatekeeper won any awards?
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
